Changes for page b. Chats and Messaging

Last modified by teamwire001 on 2024/11/08 09:26

From 1.2 to 2.1 From 2.7 to 2.8

From version 2.1

edited by teamwire001
on 2022/05/24 14:11

Change comment: DOC-82: Add VoIP feature to manual

To version 2.7

edited by teamwire001
on 2023/01/17 08:41

Change comment: DOC-144

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@@ -14,7 +14,7 @@
  == Search ==
--Tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-magnifier.png||height="20"]] in the upper right corner of the screen to open a search bar. The search will look up for chat titles, contacts, circles and lists, and message content. To leave the search, tap the arrow at the upper left.
++Tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-magnifier.png||height="20"]] in the upper right corner of the screen to open a search bar. The search will look up for chat titles, contacts, circles and lists, and message content. To leave the search, tap the arrow at the upper left.
  {{id name="02-createnewchat"/}}
@@ -86,7 +86,7 @@
  The range of [[chat content>>doc:||anchor="02-chatcontentsandactions"]] is limited.
--Currently, the following attachment types are supported: photos, (gallery), videos (gallery), files. Attention messages are not supported at the moment.
++Currently, the following attachment types are supported: photos, (gallery), videos (gallery), files, attention messages and locations.
  {{id name="02-federatedchat-removed"/}}
@@ -102,7 +102,7 @@
  Select one or more users from your list of contacts by tapping the checkbox next to the user's name.
--Already selected contacts are indicated with an [[image:Public.Applications.Android.User-Manual.WebHome@icon-checked.png||height="20"]] and can be deselected by re-tapping.
++Already selected contacts are indicated with an [[image:Public.Applications.Android.User-Manual.WebHome@icon-checked.png||height="20"]] and can be deselected by re-tapping.
  You can combine contacts, lists, circles and bots as chat members. Above the list of contacts, you will see an overview of all selected recipients and also be able to remove them from there.
@@ -109,7 +109,7 @@
  Please note the **maximum of members** that can be added to a chat, which will be shown above the overview (Members X / 500) during the creation. The default maximum for a chat is 500 members, but it may have been adjusted by your Teamwire administrator.
  ## ##
--[[image:Public.Applications.Android.User-Manual.WebHome@mobEN_CreateChat1.png||height="615" width="280"]]
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-create1.png||width="280"]]
  ## ##
  Your contacts are split into four types and are listed per section.
@@ -120,7 +120,7 @@
  * [[Bots>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome||anchor="03-bots"]]
  ## ##
--Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the **search bar,** to find your contacts, lists, circles and bots per section. The search feature is located in the upper right corner via  [[image:Public.Applications.Android.User-Manual.WebHome@icon-magnifier.png||height="20"]].
++Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the **search bar,** to find your contacts, lists, circles and bots per section. The search feature is located in the upper right corner via  [[image:Public.Applications.Android.User-Manual.WebHome@icon-magnifier.png||height="20"]].
  {{id name="02-definechattitle"/}}
@@ -130,7 +130,7 @@
  Set a title for your conversation. This title is not final and can be changed at any time via [[Chat Settings>>doc:||anchor="02-chatsettings"]]. **For group chats,** setting a title is mandatory.
  ## ##
--[[image:Public.Applications.Android.User-Manual.WebHome@mobEN_CreateChat2.png||height="615" width="280"]]
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-create2.png||width="280"]]
  ## ##
  {{id name="02-definefurthersettings"/}}
@@ -179,6 +179,9 @@
  If your group chat has more participants than the number of members allowed in a group call, the icons will change a bit into ## ##[[image:Public.Applications.Android.User-Manual.WebHome@icon-voipvoicegroup.png||height="20"]]## ## for voice and ## ##[[image:Public.Applications.Android.User-Manual.WebHome@icon-voipvideogroup.png||height="20"]]## ## for video calls. Before the call can begin, you will be shown the list of all chat members from which you have to select one or more users (up to the max. number of call members) for the call.
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-voip1.png||width="280"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-voip2.png||width="280"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-voip3.png||width="280"]]
++## ##
  {{id name="02-voipcall-join"/}}
@@ -188,6 +188,9 @@
  Open the chat you were invited into to participate in the voice or video call. If the call is still ongoing, tap **Join** to access the call.
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-voip4.png||width="280"]]
++## ##
  {{id name="02-voipcall-features"/}}
@@ -217,6 +217,10 @@
  If the SOS button is not available to you, the feature may have been disabled by your Teamwire administrator.
  )))
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-emergency.png||width="280"]]
++## ##
++
  {{id name="02-emergencyalert-configure"/}}
  == Set up the SOS button ==
@@ -230,10 +230,6 @@
  In your inbox, open the emergency menu by swiping your screen to the right.
--## ##
--[[image:Public.Applications.Android.User-Manual.WebHome@mobEN_SOS_Mode.png||height="615" width="280"]]
--## ##
--
  The SOS button will locate your current position via GPS (if Teamwire has been granted access to your location) and will request you to record a voice message (if Teamwire has been granted access to your microphone) to send both information to the chat.
  To record a voice message
@@ -262,12 +262,12 @@
  In you inbox, use the [[image:Public.Applications.Android.User-Manual.WebHome@icon-ptt.png||height="20"]] icon in the upper right corner to open the Push-to-Talk selection menu. Enable the Push-to-Talk ability for all chats required.
--As soon as you have defined at least one Push-to-Talk chat, you can decide via [[image:Public.Applications.Android.User-Manual.WebHome@icon-pttmute.png||height="20"]] whether new messages received in your active channel will be played via **speaker** or if they are **muted.**
++As soon as you have defined at least one Push-to-Talk chat, you can decide via [[image:Public.Applications.Android.User-Manual.WebHome@icon-pttmute.png||height="20"]] whether new messages received in your active channel will be played via **speaker** or if they are **muted.**
  Use [[image:Public.Applications.Android.User-Manual.WebHome@icon-pttdeselect.png||height="20"]] to remove your current selection of chats.
  ## ##
--[[image:Public.Applications.Android.User-Manual.WebHome@mobEN_PTTselection.png||width="280"]]
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-ptt1.png||width="280"]]
  ## ##
  {{id name="02-pushtotalk-usage"/}}
@@ -279,7 +279,7 @@
  Tap and hold the button for as long as you want to record your message. As soon as you let go of the button, your message will be shared. The maximum duration of a voice message is 180 seconds.
  ## ##
--[[image:Public.Applications.Android.User-Manual.WebHome@mobEN_PTTinbox.png||height="615" width="280"]]
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-ptt2.png||width="280"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-ptt3.png||width="280"]]
  ## ##
  {{id name="02-chatcontentsandactions"/}}
@@ -293,6 +293,9 @@
  In addition to texts and emojis, you can send various attachments via Teamwire. If you want to attach a photo, appointment or the like to your current conversation, choose one of the following options.
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-attachments.png||width="280"]]
++## ##
  [[image:Public.Applications.Android.User-Manual.WebHome@icon-camera.png||height="20"]] **Take photo**
@@ -321,7 +321,8 @@
  Select any further file type via your file manager to share them (e.g. PDF, text file, presentation etc.).
  * [[image:Public.Applications.Android.User-Manual.WebHome@icon-location.png||height="20"]] **Location**
--If Teamwire has been granted access to your location data and GPS is enabled, you can either select your current position or choose a POI from the map, to send it to the chat.
++If Teamwire has been granted access to your location data and GPS is enabled, you can send your current position or a POI to the chat.
++You can also choose to share your live location with the chat members. More information about the live location feature are available [[here>>doc:||anchor="02-livelocation"]].
  * [[image:Public.Applications.Android.User-Manual.WebHome@icon-calendar.png||height="20"]] **Calendar**
  Grant access to your calendar to select appointments from your calendar app and attach them.
@@ -328,6 +328,9 @@
  * [[image:Public.Applications.Android.User-Manual.WebHome@icon-poll.png||height="20"]] **Poll**
  Create a poll (interactive attachment) and let your chat members vote to make decisions more quickly.
++
++* [[image:Public.Applications.Android.User-Manual.WebHome@icon-dracoon.png||height="20"]] **Dracoon**
++This option is available if you have the [[Dracoon app>>https://apps.apple.com/gb/app/dracoon/id1382260906||rel="noopener noreferrer" target="_blank"]] installed. Select **Dracoon** and log in to your Dracoon user account to grant access to Teamwire. When sharing a Dracoon file in a chat, instead of sending the media itself, a link to the Dracoon exchange server is automatically generated. The chat participants can click on the link to view and download the file.
  ## ##
  (% class="box infomessage" %)
@@ -372,6 +372,163 @@
  You can find a chronological list of all reactions to your attention messages via the icon [[image:Public.Applications.Android.User-Manual.WebHome@icon-bell.png||height="20"]] in the upper right corner of the chat.
++{{id name="02-livelocation"/}}
++
++== Live location ==
++
++This feature allows other users to track your current location live on a map.
++
++To share your live location, tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-attachments.png||height="20"]] next to the text input field, select [[image:Public.Applications.Android.User-Manual.WebHome@icon-location.png||height="20"]] **Location** and **Share your live location.**
++
++Open the live map and check your current position by tapping on the map preview in the chat.
++
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-livelocation1.png||width="280"]]
++## ##
++
++{{id name="02-livelocation-duration"/}}
++
++=== Sharing duration ===
++
++As you start the live location feature, you can select for how long you want to share it.
++
++The remaining minutes / hours of the duration are shown in the chat and map view.
++
++The app will automatically stop sharing when the duration has been exceeded without further notification.
++
++
++{{id name="02-livelocation-stop"/}}
++
++=== Stop sharing manually ===
++
++If you want to cancel sharing your live location before the selected duration, you can do so in the chat or map view by tapping **Stop sharing.**
++
++
++{{id name="02-livelocation-multiple"/}}
++
++=== Multiple users sharing ===
++
++In one chat, multiple users can share their live location at the same time. Their locations will be shown in a single map.
++
++A list of all chat members currently sharing their location is available in the bottom of the screen (expand).
++
++
++{{id name="02-livelocation-additional"/}}
++
++=== Additional features ===
++
++The live map offers different tools and settings to view users and map material.
++
++* **Focus user**
++Tap on one of the users to focus on them. This way, the user will always remain in the center of the map view.
++You can also select the user from the list of all chat members currently sharing their location.
++
++* [[image:Public.Applications.Android.User-Manual.WebHome@icon-locationcenter.png||height="18"]] **Center map**
++Tap on the symbol to center the view on your current location.
++
++* [[image:Public.Applications.Android.User-Manual.WebHome@icon-locationregroup.png||height="18"]] **Regroup**
++When you tap on this symbol, Teamwire automatically zooms out until all currently shared locations fit on one map view. Users that are close to each other will be grouped together.
++
++* [[image:Public.Applications.Android.User-Manual.WebHome@icon-locationdrawmap.png||height="18"]] **Draw on map**
++Tap on the symbol to [[draw an area on the map>>doc:||anchor="02-drawonmap"]].
++
++* [[image:Public.Applications.Android.User-Manual.WebHome@icon-locationsettings.png||height="20"]] **Map settings**
++Tap on the symbol to open the map settings.
++## ##
++** **Map type**
++Select from one of the available map types (Standard, Satellite, Hybrid).
++If your Teamwire administrator has enabled using [[ArcGIS Maps>>https://enterprise.arcgis.com/en/||rel="noopener noreferrer" target="_blank"]], the default maps will be replaced by ArcGIS Maps and you will receive a list of available map types. More information about enabling ArcGIS Maps in the Teamwire Dashboard are available [[here>>doc:Customer.Administration.Dashboard-User-Manual.App-Permissions.WebHome||anchor="app-orgasettings"]].
++
++** **Show user names**
++If enabled, in addition to the user photos, their names will be displayed on the map, too.
++
++** **Show user role**
++If enabled, in addition to the user photos, their role will be displayed on the map, too (the information is taken from the user's profile).
++## ##
++
++{{id name="02-drawonmap"/}}
++
++== Draw on map ==
++
++This feature allows you to manually draw areas on the maps of shared locations and label them.
++
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-livelocation2.png||width="280"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-livelocation3.png||width="280"]]
++## ##
++
++
++{{id name="02-drawonmap-draw"/}}
++
++=== Draw area ===
++
++Before sharing your location or live location, tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-locationdrawmap.png||height="18"]] in the upper right corner of the map. Draw an area on the available map view with your finger. When you are finished, this area will be highlighted and a dialog box will open. There you have the possibility to define a label for the area (optional), e.g. "Festival area", "Search radius" or "Living street".
++
++Tap **Redraw area** to draw the area anew.
++
++Tap **Done** to save the area and share it with other chat participants.
++
++Tap **X **to end the process and discard the area you've drawn.
++
++(% class="box infomessage" %)
++(((
++When sharing a **single location,** you will not be able to edit the drawn area at a later time.
++
++When sharing you **live location,** you will be able to add or edit an area later.
++)))
++
++
++{{id name="02-drawonmap-remove"/}}
++
++=== Remove area ===
++
++Tap on your area in the map view to open the dialog box and select **Remove area** to delete it.
++
++You can only remove those areas which you have drawn yourself.
++
++(% class="box infomessage" %)
++(((
++Areas can be removed **when sharing your live location only.**
++
++When sharing a single location, you will not be able to remove an area later.
++)))
++
++
++{{id name="02-drawonmap-label"/}}
++
++=== Area labels ===
++
++After drawing an area, a dialog box will open and prompting you to add a label.
++
++Labels are optional. Leave the text input field empty, if you do not want to add a label.
++
++You can edit or remove an area label at a later time. To do so, tap on your area in the map view to open the dialog box and edit / remove the text from the input field.
++
++Tap **X** to end the process and discard your changes.
++
++You can only edit / remove labels for those areas which you have drawn yourself.
++
++(% class="box infomessage" %)
++(((
++Labels can be edited / removed **when sharing your live location only.**
++
++When sharing a single location, you will not be able to edit / remove an area label later.
++)))
++
++
++{{id name="02-drawonmap-multiple"/}}
++
++=== Multiple user areas ===
++
++Since multiple live locations can be shared on one map at the same time, all the areas drawn by the chat participants and their labels will appear, too.
++
++If the areas of one or more users overlap, the labels appear as a single pin. Zoom into the map to be able to read the individual labels of the respective areas.
++
++You cannot edit / remove areas and labels of other chat participants.
++
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-livelocation4.png||width="280"]]
++## ##
++
  {{id name="02-readreceipts"/}}
  == Read receipts ==
@@ -433,7 +433,7 @@
  )))
  ## ##
--[[image:Public.Applications.Android.User-Manual.WebHome@mobEN_Chatsettings1.png||height="615" width="280"]]
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-chatset1.png||width="280"]]
  ## ##
  {{id name="02-chatavatar"/}}
@@ -539,7 +539,7 @@
  Below the media overview you will find the chat administration.
  ## ##
--[[image:Public.Applications.Android.User-Manual.WebHome@mobEN_Chatsettings2.png||height="615" width="280"]]
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-chatset2.png||width="280"]]
  ## ##
  {{id name="02-mutechat"/}}
@@ -593,25 +593,6 @@
  If the "Send" option is not available to you, the feature may have been disabled by your Teamwire administrator.
  )))
--{{id name="02-leavechat"/}}
--
--== Leave chat ==
--
--Leave a chat when you no longer want to be part of the conversation or your participation is no longer needed.
--
--There are two options to leave a chat
--
--* Open the respective chat and view its chat settings by tapping its avatar and title. The option **Leave** can be found below the media overview.
--* In your **inbox,** tap and hold the chat of concern to open the context menu and select **Leave.**
--## ##
--
--(% class="box infomessage" %)
--(((
--If the "Leave" option is not available to you, the feature may have been disabled by your Teamwire administrator.
--
--Please note that you cannot leave chats in which you have been added as part of a [[circle>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome||anchor="03-circles"]].
--)))
--
  {{id name="02-closechat"/}}
  == Close chat ==
@@ -635,3 +635,27 @@
  )))
  ## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-closed1.png||width="280"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-closed2.png||width="280"]]
++## ##
++
++{{id name="02-leavechat"/}}
++
++== Leave chat ==
++
++Leave a chat when you no longer want to be part of the conversation or your participation is no longer needed.
++
++There are two options to leave a chat
++
++* Open the respective chat and view its chat settings by tapping its avatar and title. The option **Leave** can be found below the media overview.
++* In your **inbox,** tap and hold the chat of concern to open the context menu and select **Leave.**
++## ##
++
++(% class="box infomessage" %)
++(((
++If the "Leave" option is not available to you, the feature may have been disabled by your Teamwire administrator.
++
++Please note that you cannot leave chats in which you have been added as part of a [[circle>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome||anchor="03-circles"]].
++)))
++
++
++## ##

Changes for page b. Chats and Messaging

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