Changes for page b. Chats and Messaging

Last modified by teamwire001 on 2025/07/21 11:37

From 2.8 to 3.1

From version 3.1

edited by teamwire001
on 2023/11/06 08:50

Change comment: DOC-227

To version 6.1

edited by teamwire001
on 2025/07/21 11:37

Change comment: DOC-418

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@@ -274,7 +274,7 @@
  == Default circle ==
--Define a default group of contacts (in the form of a circle or list) to avoid selecting the recipients manually every time you use the emergency alert. Go to [[Account > App settings > Emergency alerts>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-sosgroup"]] and select a circle or list from your directory.
++Define a default group of contacts (in the form of a circle or list) to avoid selecting the recipients manually every time you use the emergency alert. Go to [[Account ~> App settings ~> Emergency alerts>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-sosgroup"]] and select a circle or list from your directory.
  Despite configuring a Default circle, you can still edit the **Send to** section, if you'd like to, before starting to record your message.
@@ -367,6 +367,30 @@
  [[image:Public.Applications.Android.User-Manual.WebHome@chatview-3.png||width="280px"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@chatview-4.png||width="280px"]]
  ## ##
++{{id name="02-mentions"/}}
++
++= Mentions =
++
++Mention other chat members by typing an **@-symbol**.
++
++You can mention single users, multiple users, or use **@All** to include all members of your conversation. Continue typing a colleagues name after the @ to limit the selection of available user mentions.
++
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__mobile-mentions_001.png||width="280"]]
++## ##
++
++When mentioned, you will receive a push notification and the respective chat will dispaly the mention with an **@-symbol** in your inbox.
++
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__mobile-mentions_002.png||width="280"]]
++## ##
++
++When selecting a chat where you have been mentioned, you will see the number of mentions. Tap the **@-button** to jump directly to the mention(s).
++
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__mobile-mentions_003.png||width="280"]]
++## ##
++
  {{id name="02-attentionmessages"/}} {{id name="02-alertmessages"/}}
  = Attention messages =
@@ -377,7 +377,7 @@
  ## ##
  * [[image:Public.Applications.Android.User-Manual.WebHome@icons-am-alert.svg]] **Alert**
--Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account > App settings > Notifications>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
++Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account ~> App settings ~> Notifications>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
  (% class="mark" %)Do not mix things up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, see [[Emergency alert>>doc:||anchor="02-emergencyalert"]].
  * [[image:Public.Applications.Android.User-Manual.WebHome@icons-am-announce.svg]] **Announcement**
@@ -466,8 +466,7 @@
  Tap on the symbol to open the map settings.
  ## ##
  ** **Map type**
--Select from one of the available map types (Standard, Satellite, Hybrid).
--If your Teamwire administrator has enabled using [[ArcGIS Maps>>https://enterprise.arcgis.com/en/||rel="noopener noreferrer" target="_blank"]], the default maps will be replaced by ArcGIS Maps and you will receive a list of available map types. More information about enabling ArcGIS Maps in the Teamwire Dashboard are available [[here>>doc:Customer.Administration.Dashboard-User-Manual.App-Permissions.WebHome||anchor="app-orgasettings"]].
++Select from one of the available map types (Standard, Satellite, Hybrid). If your Teamwire administrator has enabled using [[ArcGIS Maps>>https://enterprise.arcgis.com/en/||rel="noopener noreferrer" target="_blank"]], the default maps will be replaced by ArcGIS Maps and you will receive a list of available map types. More information about enabling ArcGIS Maps in the Teamwire Dashboard are available [[here>>doc:Customer.Administration.Dashboard-User-Manual.App-Permissions.WebHome||anchor="app-orgasettings"]].
  ** **Show user names**
  If enabled, in addition to the user photos, their names will be displayed on the map, too.
@@ -474,6 +474,9 @@
  ** **Show user role**
  If enabled, in addition to the user photos, their role will be displayed on the map, too (the information is taken from the user's profile).
++
++** **Group users**
++Enabled by default. Users who are in close proximity to each other are grouped together.
  ## ##
  {{id name="02-drawonmap"/}}
@@ -571,6 +571,15 @@
  Select [[image:Public.Applications.Android.User-Manual.WebHome@icons-reply.svg]] **Reply** to add a quote of the original message when sending your answer. This is especially useful in chats with numerous users and mixed conversations. Replies help you and others to remember the context of messages.
++{{id name="02-forwardmessage"/}}
++
++== Forward ==
++
++Tap and hold the respective message or attachment to open the actions menu.
++
++Select  [[image:Public.Applications.Android.User-Manual.WebHome@icons-forward.svg]] **Forward** to see a list of existing chats which you can forward the content to. If you want to forward a message to a user, list, or circle who you don't yet have a chat with, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-chat-new.svg]] **New chat** in the bottom-right corner of the screen and continue selecting your participants.
++
++
  {{id name="02-copymessage"/}}
  == Copy ==
@@ -584,15 +584,26 @@
  If you cannot copy a message, the feature may have been disabled by your Teamwire administrator.
  )))
--{{id name="02-forwardmessage"/}}
--== Forward ==
++{{id name="02-pinmessage"/}}
--Tap and hold the respective message or attachment to open the actions menu.
++== Pin ==
--Select  [[image:Public.Applications.Android.User-Manual.WebHome@icons-forward.svg]] **Forward** to see a list of existing chats which you can forward the content to. If you want to forward a message to a user, list, or circle who you don't yet have a chat with, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-chat-new.svg]] **New chat** in the bottom-right corner of the screen and continue selecting your participants.
++By pinning messages, you can make important or frequently needed information easily accessible and save chat participants the time to search for it.
++[[image:Public.Applications.Android.User-Manual.WebHome@chatview-pin.png||data-xwiki-image-style-alignment="end" width="400"]]Tap and hold the desired message to open the action menu.
++Select [[image:Public.Applications.Android.User-Manual.WebHome@icons-pin.svg]] **Pin** and the message will be pinned to the top of the chat, visible to all members, in the pin bar.
++
++To remove a pinned message, tap and hold the respective message in the pin bar to open the actions menu, and select  [[image:Public.Applications.Android.User-Manual.WebHome@icons-unpin.svg]] **Unpin**.
++
++{{info}}
++When you open a chat, the pin bar displays the latest pinned message by default. Tap briefly on the pin bar to scroll to the original message within the chat. Tapping the pin bar again will display the next pinned message.
++
++**A maximum of five messages can be pinned at the same time.** If five messages are already pinned and you want to pin another message, you will see a notification. You then have the option to replace the oldest pinned message with the new message.
++{{/info}}
++
++
  {{id name="02-deletemessage"/}}
  == Delete ==
@@ -784,7 +784,7 @@
  * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
  ## ##
--In the same way, you can [[image:Public.Applications.Android.User-Manual.WebHome@icons-unlock.svg]] **Reopen** a chat.
++If you are a chat admin, you can [[image:Public.Applications.Android.User-Manual.WebHome@icons-unlock.svg]] **Reopen** the chat in the same way.
  (% class="box infomessage" %)
  (((
@@ -876,16 +876,12 @@
  In the chat settings, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-group.svg]] [[Members>>doc:||anchor="02-members"]] to see a complete list of the current chat's participants. If the chat was created via circle, tap on its name to view the list of members. Tap and hold down on the user of concern, then select **Make chat admin.**
--(% class="box infomessage" %)
--(((
--The admin promotion cannot be revoked.
--)))
  {{id name="02-demoteadmin"/}}
  === Demote chat admin ===
--In the chat settings, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-admin.svg]] [[Admins>>doc:||anchor="02-chatadministrators"]] to see the list of the current chat's admins. Tap and hold down on the user of concern, then select **Remove** to demote them.
++In the chat settings, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-admin.svg]] [[Admins>>doc:||anchor="02-chatadministrators"]] to see the list of the current chat's admins. Tap and hold down on the user of concern, then select **Remove** to demote them.
  Chat admins can only remove the privileges of another chat admin, but not their own.

Changes for page b. Chats and Messaging

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