Changes for page b. Chats and Messaging

Last modified by teamwire003 on 2025/10/09 15:44

From 2.8 to 3.1

From version 3.1

edited by teamwire001
on 2023/11/06 08:50

Change comment: DOC-227

To version 6.2

edited by teamwire003
on 2025/10/09 15:44

Change comment: DOC-476

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@@ -1,1 +1,1 @@
--XWiki.teamwire001
++XWiki.teamwire003

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@@ -57,11 +57,11 @@
  If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
--(% class="box warningmessage" %)
--(((
++{{warning}}
 :1 chats cannot be subsequently extended with additional users to form a group chat.
--)))
++{{/warning}}
++
  {{id name="02-groupchat"/}}
  == Group chat ==
@@ -177,11 +177,11 @@
  There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
--(% class="box infomessage" %)
--(((
++{{info}}
  If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
++
  {{id name="02-voipcall-start"/}}
  == Start a call ==
@@ -237,10 +237,9 @@
  The emergency alert won't ask for a chat title or additional settings. Alerts use a distinct notification sound in contrast to regular chat messages to captivate the attention of its recipients. Alerts stay on top of their inbox until they react to the message. In addition, alerts can bypass the silent mode of the other chat members, if they have granted the respective permission to Teamwire.
--(% class="box infomessage" %)
--(((
++{{info}}
  If the emergency alert is not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.Android.User-Manual.WebHome@emergency-1.png||width="280px"]]
@@ -250,10 +250,9 @@
  == Usage ==
--(% class="box infomessage" %)
--(((
++{{info}}
  This feature requires permission to use your location and microphone in order to work correctly.
--)))
++{{/info}}
  Tap the  [[image:Public.Applications.Android.User-Manual.WebHome@icons-emergency.svg]]  **Emergency **icon at the top of your inbox to open the screen.
@@ -274,7 +274,7 @@
  == Default circle ==
--Define a default group of contacts (in the form of a circle or list) to avoid selecting the recipients manually every time you use the emergency alert. Go to [[Account > App settings > Emergency alerts>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-sosgroup"]] and select a circle or list from your directory.
++Define a default group of contacts (in the form of a circle or list) to avoid selecting the recipients manually every time you use the emergency alert. Go to [[Account ~> App settings ~> Emergency alerts>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-sosgroup"]] and select a circle or list from your directory.
  Despite configuring a Default circle, you can still edit the **Send to** section, if you'd like to, before starting to record your message.
@@ -287,11 +287,11 @@
  This feature turns your Teamwire app into a walkie-talkie by sending voice messages directly to your Push-to-Talk chats and listening to the voice messages you receive.
--(% class="box infomessage" %)
--(((
++{{info}}
  If Push-to-Talk is not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
++
  {{id name="02-pushtotalk-configure"/}}
  == Setup ==
@@ -352,21 +352,44 @@
  Grant access to your calendar to select appointments from your calendar app and attach them.
  * [[image:Public.Applications.Android.User-Manual.WebHome@icons-attach-poll.svg]] **Poll**
--Create a poll (interactive attachment) and let your chat members vote to make decisions more quickly.
++Create a poll (interactive attachment) with up to five options and let your chat members vote to make decisions more quickly.
  * [[image:Public.Applications.Android.User-Manual.WebHome@icons-dracoon.svg]] **Dracoon**
  This option is available if you have the [[Dracoon app>>https://apps.apple.com/gb/app/dracoon/id1382260906||rel="noopener noreferrer" target="_blank"]] installed. Select **Dracoon** and log in to your Dracoon user account to grant access to Teamwire. When sharing a Dracoon file in a chat, instead of sending the media itself, a link to the Dracoon exchange server is automatically generated. The chat participants can click on the link to view and download the file.
  ## ##
--(% class="box infomessage" %)
--(((
++{{info}}
  Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.Android.User-Manual.WebHome@chatview-3.png||width="280px"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@chatview-4.png||width="280px"]]
  ## ##
++{{id name="02-mentions"/}}
++
++= Mentions =
++
++Mention other chat members by typing an **@-symbol**.
++
++You can mention single users, multiple users, or use **@All** to include all members of your conversation. Continue typing a colleagues name after the @ to limit the selection of available user mentions.
++
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__mobile-mentions_001.png||width="280"]]
++## ##
++
++When mentioned, you will receive a push notification and the respective chat will dispaly the mention with an **@-symbol** in your inbox.
++
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__mobile-mentions_002.png||width="280"]]
++## ##
++
++When selecting a chat where you have been mentioned, you will see the number of mentions. Tap the **@-button** to jump directly to the mention(s).
++
++## ##
++[[image:Public.Applications.Android.User-Manual.WebHome@EN__mobile-mentions_003.png||width="280"]]
++## ##
++
  {{id name="02-attentionmessages"/}} {{id name="02-alertmessages"/}}
  = Attention messages =
@@ -377,9 +377,12 @@
  ## ##
  * [[image:Public.Applications.Android.User-Manual.WebHome@icons-am-alert.svg]] **Alert**
--Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account > App settings > Notifications>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
--(% class="mark" %)Do not mix things up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, see [[Emergency alert>>doc:||anchor="02-emergencyalert"]].
++Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account ~> App settings ~> Notifications>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
++{{warning cssClass="indent-1"}}
++Heads up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, use the [[Emergency alert>>doc:||anchor="02-emergencyalert"]] feature.
++{{/warning}}
++
  * [[image:Public.Applications.Android.User-Manual.WebHome@icons-am-announce.svg]] **Announcement**
  Label your message as an announcement (text input turns green). Chat members can react to your message via  [[image:Public.Applications.Android.User-Manual.WebHome@icons-emojithumb.svg]]  with a range of reactions.
@@ -389,11 +389,11 @@
  All message types above can be removed before sending by tapping the respective option again. Your message will be sent as normal text then.
--(% class="box infomessage" %)
--(((
++{{info}}
  If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
++
  {{id name="02-ownattentionmessages"/}}
  == Activity / Reactions ==
@@ -466,8 +466,7 @@
  Tap on the symbol to open the map settings.
  ## ##
  ** **Map type**
--Select from one of the available map types (Standard, Satellite, Hybrid).
--If your Teamwire administrator has enabled using [[ArcGIS Maps>>https://enterprise.arcgis.com/en/||rel="noopener noreferrer" target="_blank"]], the default maps will be replaced by ArcGIS Maps and you will receive a list of available map types. More information about enabling ArcGIS Maps in the Teamwire Dashboard are available [[here>>doc:Customer.Administration.Dashboard-User-Manual.App-Permissions.WebHome||anchor="app-orgasettings"]].
++Select from one of the available map types (Standard, Satellite, Hybrid). If your Teamwire administrator has enabled using [[ArcGIS Maps>>https://enterprise.arcgis.com/en/||rel="noopener noreferrer" target="_blank"]], the default maps will be replaced by ArcGIS Maps and you will receive a list of available map types. More information about enabling ArcGIS Maps in the Teamwire Dashboard are available [[here>>doc:Customer.Administration.Dashboard-User-Manual.App-Permissions.WebHome||anchor="app-orgasettings"]].
  ** **Show user names**
  If enabled, in addition to the user photos, their names will be displayed on the map, too.
@@ -474,6 +474,9 @@
  ** **Show user role**
  If enabled, in addition to the user photos, their role will be displayed on the map, too (the information is taken from the user's profile).
++
++** **Group users**
++Enabled by default. Users who are in close proximity to each other are grouped together.
  ## ##
  {{id name="02-drawonmap"/}}
@@ -498,13 +498,13 @@
  Tap **X **to end the process and discard the area you've drawn.
--(% class="box infomessage" %)
--(((
++{{info}}
  When sharing a [[image:Public.Applications.Android.User-Manual.WebHome@icons-attach-location.svg]] **single location,** you will not be able to edit the drawn area at a later time.
  When sharing you [[image:Public.Applications.Android.User-Manual.WebHome@icons-livelocation.svg]] **live location,** you will be able to add or edit an area later.
--)))
++{{/info}}
++
  {{id name="02-drawonmap-remove"/}}
  == Remove area ==
@@ -513,13 +513,13 @@
  You can only remove those areas which you have drawn yourself.
--(% class="box infomessage" %)
--(((
++{{info}}
  Areas can be removed **when sharing your live location only.**
  When sharing a single location, you will not be able to remove an area later.
--)))
++{{/info}}
++
  {{id name="02-drawonmap-label"/}}
  == Area labels ==
@@ -534,13 +534,13 @@
  You can only edit / remove labels for those areas which you have drawn yourself.
--(% class="box infomessage" %)
--(((
++{{info}}
  Labels can be edited / removed **when sharing your live location only.**
  When sharing a single location, you will not be able to edit / remove an area label later.
--)))
++{{/info}}
++
  {{id name="02-drawonmap-multiple"/}}
  == Multiple user areas ==
@@ -571,6 +571,15 @@
  Select [[image:Public.Applications.Android.User-Manual.WebHome@icons-reply.svg]] **Reply** to add a quote of the original message when sending your answer. This is especially useful in chats with numerous users and mixed conversations. Replies help you and others to remember the context of messages.
++{{id name="02-forwardmessage"/}}
++
++== Forward ==
++
++Tap and hold the respective message or attachment to open the actions menu.
++
++Select  [[image:Public.Applications.Android.User-Manual.WebHome@icons-forward.svg]] **Forward** to see a list of existing chats which you can forward the content to. If you want to forward a message to a user, list, or circle who you don't yet have a chat with, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-chat-new.svg]] **New chat** in the bottom-right corner of the screen and continue selecting your participants.
++
++
  {{id name="02-copymessage"/}}
  == Copy ==
@@ -579,20 +579,30 @@
  Select  [[image:Public.Applications.Android.User-Manual.WebHome@icons-copy.svg]] **Copy** to copy the message content to your clipboard. You can paste the text to another chat or an external app.
--(% class="box infomessage" %)
--(((
++{{info}}
  If you cannot copy a message, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
--{{id name="02-forwardmessage"/}}
--== Forward ==
++{{id name="02-pinmessage"/}}
--Tap and hold the respective message or attachment to open the actions menu.
++== Pin ==
--Select  [[image:Public.Applications.Android.User-Manual.WebHome@icons-forward.svg]] **Forward** to see a list of existing chats which you can forward the content to. If you want to forward a message to a user, list, or circle who you don't yet have a chat with, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-chat-new.svg]] **New chat** in the bottom-right corner of the screen and continue selecting your participants.
++By pinning messages, you can make important or frequently needed information easily accessible and save chat participants the time to search for it.
++[[image:Public.Applications.Android.User-Manual.WebHome@chatview-pin.png||data-xwiki-image-style-alignment="end" width="400"]]Tap and hold the desired message to open the action menu.
++Select [[image:Public.Applications.Android.User-Manual.WebHome@icons-pin.svg]] **Pin** and the message will be pinned to the top of the chat, visible to all members, in the pin bar.
++
++To remove a pinned message, tap and hold the respective message in the pin bar to open the actions menu, and select  [[image:Public.Applications.Android.User-Manual.WebHome@icons-unpin.svg]] **Unpin**.
++
++{{info}}
++When you open a chat, the pin bar displays the latest pinned message by default. Tap briefly on the pin bar to scroll to the original message within the chat. Tapping the pin bar again will display the next pinned message.
++
++**A maximum of five messages can be pinned at the same time.** If five messages are already pinned and you want to pin another message, you will see a notification. You then have the option to replace the oldest pinned message with the new message.
++{{/info}}
++
++
  {{id name="02-deletemessage"/}}
  == Delete ==
@@ -603,10 +603,11 @@
  Select  [[image:Public.Applications.Android.User-Manual.WebHome@icons-delete.svg]] **Delete** to remove it permanently.
--(% class="box infomessage" %)
--(((
++{{info}}
++In addition, [[chat admins>>||anchor="02-chatadministrators"]] are able remove your messages and attachments, too.
++
  If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  {{id name="02-chatadministration"/}}
@@ -675,11 +675,11 @@
  In the same way, you can  [[image:Public.Applications.Android.User-Manual.WebHome@icons-unpin.svg]] **Unpin** a chat again.
--(% class="box infomessage" %)
--(((
++{{info}}
  A chat that receives an  [[image:Public.Applications.Android.User-Manual.WebHome@icons-am-alert.svg]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
--)))
++{{/info}}
++
  {{id name="chaction-favourite"/}}
  == Favourite ==
@@ -717,10 +717,9 @@
  In the same way, you can  [[image:Public.Applications.Android.User-Manual.WebHome@icons-notification.svg]] **Unmute** a chat to receive its notifications again.
--(% class="box infomessage" %)
--(((
++{{info}}
  If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a [[chat admin>>doc:||anchor="02-chatadministrators"]].
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.Android.User-Manual.WebHome@inbox-3.png||width="280px"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@inbox-4.png||width="280px"]]
@@ -760,13 +760,13 @@
  To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
--(% class="box infomessage" %)
--(((
++{{info}}
  If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
  Please note that you cannot leave chats in which you have been added as part of a [[Circle>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome||anchor="03-circles"]].
--)))
++{{/info}}
++
  {{id name="02-closechat"/}}
  == Close ==
@@ -784,12 +784,11 @@
  * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
  ## ##
--In the same way, you can [[image:Public.Applications.Android.User-Manual.WebHome@icons-unlock.svg]] **Reopen** a chat.
++If you are a chat admin, you can [[image:Public.Applications.Android.User-Manual.WebHome@icons-unlock.svg]] **Reopen** the chat in the same way.
--(% class="box infomessage" %)
--(((
++{{info}}
  If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-closed1.png||width="280"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-closed2.png||width="280"]]
@@ -803,10 +803,9 @@
  Please note that attachments cannot be transferred to the mail.
--(% class="box infomessage" %)
--(((
++{{info}}
  If this option is not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  {{id name="02-chatsettings"/}}
@@ -815,10 +815,9 @@
  Open a chat and tap its chat title at the top to open the chat settings. Among other things, here you can edit the title or add more users to the conversation.
--(% class="box infomessage" %)
--(((
++{{info}}
  Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.Android.User-Manual.WebHome@EN__chats-chatset1.png||width="280"]]
@@ -863,8 +863,17 @@
  This section lists all  [[image:Public.Applications.Android.User-Manual.WebHome@icons-admin.svg]]  administrators of the current chat.
--Chat administrators are able to make changes in the chat settings, e.g. editing the chat title and chat mode, allowing users to mute the chat, or promote other members to become chat administrator.
++Chat administrators can perfom advanced actions in a group chat:
++* Manage chat members (add and remove)
++* Manage chat administrators (promote and demote)
++* Delete any message and attachment
++* Close the chat
++* Edit the chat title
++* Edit the chat mode
++* Edit the "Mute chat" permission (allow and disallow)
++## ##
++
  In a 1:1 chat, both members become chat administrator by default.
  **In a group chat, the creator of the chat is automatically promoted to chat administrator.** This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding [[circles>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome||anchor="03-circles"]] or [[lists>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome||anchor="03-lists"]], or by a mix of all options mentioned.
@@ -876,16 +876,12 @@
  In the chat settings, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-group.svg]] [[Members>>doc:||anchor="02-members"]] to see a complete list of the current chat's participants. If the chat was created via circle, tap on its name to view the list of members. Tap and hold down on the user of concern, then select **Make chat admin.**
--(% class="box infomessage" %)
--(((
--The admin promotion cannot be revoked.
--)))
  {{id name="02-demoteadmin"/}}
  === Demote chat admin ===
--In the chat settings, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-admin.svg]] [[Admins>>doc:||anchor="02-chatadministrators"]] to see the list of the current chat's admins. Tap and hold down on the user of concern, then select **Remove** to demote them.
++In the chat settings, tap  [[image:Public.Applications.Android.User-Manual.WebHome@icons-admin.svg]] [[Admins>>doc:||anchor="02-chatadministrators"]] to see the list of the current chat's admins. Tap and hold down on the user of concern, then select **Remove** to demote them.
  Chat admins can only remove the privileges of another chat admin, but not their own.
@@ -921,10 +921,9 @@
  If you are looking for a detailed view of the current read receipts, tap the line of user avatars to receive a complete list of members.
--(% class="box infomessage" %)
--(((
++{{info}}
  Your Teamwire administrator may disable read receipts for all users.
--)))
++{{/info}}
  {{id name="02-mediaoverview"/}}

Changes for page b. Chats and Messaging

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Last edited

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