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Changes for page c. Directory and Contacts

Last modified by teamwire003 on 2025/04/08 15:33
From version 3.2
edited by teamwire003
on 2025/04/08 15:33
Change comment: DOC-424
To version 2.2
edited by teamwire003
on 2022/09/27 15:15
Change comment: DOC-129

Summary

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1 -The [[image:Public.Applications.Android.User-Manual.WebHome@icons-directory.svg]] **Directory** tab shows all synchronised [[Contacts>>doc:||anchor="03-contacts"]]; created [[Lists>>doc:||anchor="03-lists"]]; [[Circles>>doc:||anchor="03-circles"]] to which you have been assigned to by your Teamwire admin; and [[Bots>>doc:||anchor="03-bots"]], that you have access to.
1 +The **Directory** tab shows all synchronised [[Contacts>>doc:||anchor="03-contacts"]]; created [[Lists>>doc:||anchor="03-lists"]]; [[Circles>>doc:||anchor="03-circles"]] to which you have been assigned to by your Teamwire admin; and [[Bots>>doc:||anchor="03-bots"]], that you have access to.
2 2  
3 3  ## ##
4 -[[image:Public.Applications.Android.User-Manual.WebHome@directory-1.png||width="280px"]]
4 +[[image:Public.Applications.Android.User-Manual.WebHome@EN__contacts-directory.png||width="280"]]
5 5  ## ##
6 6  
7 7  {{id name="03-search"/}}
... ... @@ -8,7 +8,7 @@
8 8  
9 9  = Search =
10 10  
11 -Use the [[image:Public.Applications.Android.User-Manual.WebHome@icons-search.svg]] magnifier to open the search bar and look for your colleagues. Enter (parts of) their name to see all of yours and other organisation's matching users. If a user is from another organisation, their associated organisation name will be shown.
11 +Use the magnifier to open the search bar and look for your colleagues. Enter (parts of) their name to see all of yours and other organisation's matching users. If a user is from another organisation, their associated organisation name will be shown.
12 12  
13 13  You can also search for names of lists, circles and bots.
14 14  
... ... @@ -17,8 +17,7 @@
17 17  
18 18  = Contacts =
19 19  
20 -In the [[image:Public.Applications.Android.User-Manual.WebHome@icons-user.svg]] **Contacts** tab you can see all users which your Teamwire administrator allows you to see. 
21 -By default, the contacts are sorted by **First name** and can alternatively be sorted by **Last name** with the option [[image:Public.Applications.Android.User-Manual.WebHome@icons-list-sort.svg]] **Sort order** in the upper right corner of the screen.
20 +In the **Contacts** tab you can see all users, sorted by their last name. The list shows all users which your Teamwire administrator allows you to see.
22 22  
23 23  
24 24  {{id name="03-contactdata"/}}
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27 27  
28 28  Tap on a contact's name to open their profile and contact information.
29 29  
30 -Depending on the data each of them has added, you will find a profile picture and info about their [[image:Public.Applications.Android.User-Manual.WebHome@icons-place.svg]] organisation, [[image:Public.Applications.Android.User-Manual.WebHome@icons-department.svg]] department, [[image:Public.Applications.Android.User-Manual.WebHome@icons-position.svg]] role, or even [[image:Public.Applications.Android.User-Manual.WebHome@icons-voice-single.svg]] phone number.
29 +Depending on the data each of them has added, you will find a profile picture and info about their organisation, department, role, or even phone number.
31 31  
32 32  ## ##
33 33  [[image:Public.Applications.Android.User-Manual.WebHome@EN__contacts-userprofile.png||width="280"]]
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37 37  
38 38  === Start chat ===
39 39  
40 -Start a 1:1 conversation by tapping the [[image:Public.Applications.Android.User-Manual.WebHome@icons-chat-new.svg]] **chat** symbol. You will be forwarded to the chat view automatically.
39 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
41 41  
41 +Start a 1:1 conversation by tapping the **chat** symbol. You will be forwarded to the chat view automatically.
42 42  
43 +
43 43  {{id name="03-contactvoipvideo"/}}
44 44  
45 45  === Start video call ===
46 46  
47 -Start a video call by tapping the [[image:Public.Applications.Android.User-Manual.WebHome@icons-video-single.svg]] **camera** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
48 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
48 48  
50 +Start a video call by tapping the **camera** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
49 49  
52 +
50 50  {{id name="03-contactvoipvoice"/}}
51 51  
52 52  === Start voice call ===
53 53  
54 -Start a voice call by tapping the [[image:Public.Applications.Android.User-Manual.WebHome@icons-voice-single.svg]] **phone** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
57 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
55 55  
56 -If the user has added their phone number to their contact data, an additional menu will allow you to choose between calling the phone number or using "Teamwire voice call". Select **Teamwire voice call** to start the call.
59 +Start a voice call by tapping the **phone** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
57 57  
61 +If the user has added their phone number to their contact info, an additional menu will allow you to choose between calling the phone number or using "Teamwire voice call". Select **Teamwire voice call** to start the call.
58 58  
63 +
59 59  {{id name="03-contactphone"/}}
60 60  
61 61  === Call phone number ===
62 62  
63 -If the user has added their phone number to their contact data, you will find a [[image:Public.Applications.Android.User-Manual.WebHome@icons-voice-single.svg]] **phone** symbol (voice). You may find an additional menu which will allow you to choose between calling the phone number or using "Teamwire voice call". Tap on the phone number to move it to your default phone app where you can start the call.
68 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
64 64  
70 +If the user has added their phone number to their contact info, you will find a **phone** symbol (voice). You may find an additional menu which will allow you to choose between calling the phone number or using "Teamwire voice call". Tap on the phone number to move it to your default phone app where you can start the call.
65 65  
72 +
66 66  {{id name="03-contactemail"/}}
67 67  
68 68  === Send email ===
69 69  
70 -If the user has added their email address to their contact data, you will find an [[image:Public.Applications.Android.User-Manual.WebHome@icons-email.svg]] **envelope** symbol. Tap the symbol to move the address to your default mail app where you can start composing an email.
77 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
71 71  
79 +If the user has added their email address to their contact info, you will find an **envelope** symbol. Tap the symbol to move the address to your default mail app where you can start composing an email.
72 72  
81 +
73 73  {{id name="03-blockauser"/}}
74 74  
75 75  === Block a user ===
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76 76  
77 77  Blocked contacts will not be able to create a 1:1 chat with you, or write to an existing 1:1 chat. If you are participating in a group chat with a blocked user, their messages will not be displayed to you.
78 78  
79 -To block a user, open their profile and tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-close.svg]] **Block user.** Their profile will show a button to [[image:Public.Applications.Android.User-Manual.WebHome@icons-close.svg]] **Unblock user,** if you have already blocked them. Thus, you will be able to revoke a block.
88 +To block a user, open their profile and tap **Block contact.** Their profile will show a button to **Unblock user,** if you have already blocked them. Thus, you will be able to revoke a block.
80 80  
81 -Alternatively, you can find a list of all blocked users in your privacy settings at [[Blocked Contacts>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-privacy"]] where you can unblock them.
90 +Alternatively, you can find a list of all blocked users in your Profile at [[Blocked Contacts>>doc:Public.Applications.Android.User-Manual.Settings.WebHome||anchor="05-privacy"]] where you can unblock them.
82 82  
83 83  (% class="box infomessage" %)
84 84  (((
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121 121  
122 122  If your Teamwire administrator has enabled Teamwire Federation, you may find users of other organisations from another Teamwire Server (//backend//) in your contacts.
123 123  
124 -They will automatically be shown in your list of contacts. They will show the Teamwire Federation icon  [[image:Public.Applications.Android.User-Manual.WebHome@icons-federated.svg]] and their associated backend name.
133 +They will automatically be shown in your list of contacts. They will show the Teamwire Federation icon [[image:Public.Applications.Android.User-Manual.WebHome@icon-federated1.png||height="20"]] and their associated backend name.
125 125  
126 126  **Requirements for synchronising external users from another Teamwire Server**
127 127  
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133 133  
134 134  = Lists =
135 135  
136 -[[image:Public.Applications.Android.User-Manual.WebHome@icons-userlist.svg]] Lists are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same list(s) based on different topics or projects.
145 +Lists are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same list(s) based on different topics or projects.
137 137  
138 138  Lists are contact groups that you created yourself and are available in your directory only. Their users will not be notified of being part of your list. Think of lists as a kind of "private circles".
139 139  
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146 146  
147 147  == Create a list ==
148 148  
149 -To create a new list, tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-list-new.svg]] in the bottom right corner of the screen. Alternatively, you will find the option **Create list** via the menu in the upper right corner of the screen.
158 +To create a new list, tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] in the bottom right corner of the screen. Alternatively, you will find the option **Create list** via the menu in the upper right corner of the screen.
150 150  
151 151  * **Select members**
152 152  Select members from your [[list of contacts>>doc:||anchor="03-contacts"]]. You may use the search bar to find contacts faster. Tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-arrow.png||height="20"]] to continue.
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162 162  
163 163  == Manage lists ==
164 164  
165 -If you want to add or remove contacts from your list later, tap the name of the list to view and edit it all current members. Tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-adduser.svg]] in the bottom right corner of the screen to see your [[list of contacts>>doc:||anchor="03-contacts"]], and add more members. You may use the search bar to find contacts faster.
174 +If you want to add or remove contacts from your list later, tap the name of the list to view and edit it all current members. Tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] in the bottom right corner of the screen to see your [[list of contacts>>doc:||anchor="03-contacts"]], and add more members. You may use the search bar to find contacts faster.
166 166  
167 167  To remove members, tap a user in your list and select **Remove from List.**
168 168  
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175 175  
176 176  == Delete lists ==
177 177  
178 -To delete a list, tap and hold or swipe left on the list you want to delete and select [[image:Public.Applications.Android.User-Manual.WebHome@icons-delete.svg]] **Delete list**.
187 +To delete a list, tap and hold the respective list in your **directory** until a prompt appears. Confirm the prompt by tapping **Delete.**
179 179  
180 180  Please notice that this action cannot be undone.
181 181  
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184 184  
185 185  = Circles =
186 186  
187 -[[image:Public.Applications.Android.User-Manual.WebHome@icons-circle.svg]] Circles are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same circle(s) based on different topics or projects.
196 +Circles are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same circle(s) based on different topics or projects.
188 188  
189 189  Circles are managed by your Teamwire administrator and cannot be modified by you.
190 190  
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204 204  * **Example 1: Confidential information**
205 205  You can now contact the HR department via chat and submit a photo or scanned document of your sick note. Therefore, you create a chat with the public circle "Personnel office". Your get in contact with the "Personnel office" circle without inviting all other employees of the organisation.
206 206  
207 -* **Example 2: Emergency alert**
208 -In the event of a workplace accident, you have to call a predefined group of contacts via the emergency alert feature. Therefore, you have set the public circle "First aider" in your App settings as the [[Default circle>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-sosgroup"]]. If an emergency occurs, you can get in contact with the "First aider" circle without inviting all other employees of the organisation.
216 +* **Example 2: SOS button**
217 +In case of an emergency, you have to inform a predefined group of contacts via SOS button. Therefore, you have assigned the public circle "Emergency contacts" in your settings (see [[SOS group>>doc:Public.Applications.Android.User-Manual.Settings.WebHome||anchor="05-sosgroup"]]). In case of an emergency, you will now create an alert chat with the "Emergency contacts" circle without inviting all other employees of the organisation.
209 209  ## ##
210 210  
211 211  {{id name="03-bots"/}}
... ... @@ -212,7 +212,7 @@
212 212  
213 213  = Bots =
214 214  
215 -[[image:Public.Applications.Android.User-Manual.WebHome@icons-bot.svg]] Bots are external applications (e.g. chat bots) that you have been given access to by your Teamwire administrator. They are always labelled with the suffix //Bot// so that users know that they are not talking to a real person.
224 +Bots are external applications (e.g. chat bots) that you have been given access to by your Teamwire administrator. They are always labelled with the suffix //Bot// so that users know that they are not talking to a real person.
216 216  
217 217  For example, the RSS Bot, the WhatsApp Bot, a Web Chat Widget Bot, even a Barcode Scanner or a Flic Button Bot are just a few examples of useful and popular bots. [[In this article>>doc:Customer.Integrations.Teamwire-SDK.WebHome]] you can find more information and further examples of bots.
218 218  
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221 221  
222 222  = Update your Contacts and Circles =
223 223  
224 -The user accounts of your colleagues or new circles are synchronised to your app automatically. However, if you are missing any users or circles in your directory, you can fetch the latest data manually with the option [[image:Public.Applications.Android.User-Manual.WebHome@icons-refresh.svg]] **Update Contacts** in the upper right corner of the screen.
233 +The user accounts of your colleagues or new circles are synchronised to your app automatically. However, if you are missing any users or circles in your directory, you can fetch the latest data manually with the option **Update Contacts** via the menu in the upper right corner of the screen.
225 225  
226 226  If the contacts of concern do not show up, despite a manual update, please contact your Teamwire administrator. It is possible that server settings or policies have been applied which will limit the synchronisation of your contacts.
227 227