Skip to Content

Changes for page c. Directory and Contacts

Last modified by teamwire001 on 2026/08/10 10:51
From version 5.1
edited by teamwire001
on 2026/08/10 10:51
Change comment: DOC-543
To version 2.3
edited by teamwire001
on 2022/11/03 10:26
Change comment: DOC-108: "Contact Data" definement

Summary

Details

Page properties
Content
... ... @@ -1,7 +1,7 @@
1 -The [[image:Public.Applications.Android.User-Manual.WebHome@icons-directory.svg]] **Directory** tab shows all synchronised [[Contacts>>doc:||anchor="03-contacts"]]; created [[Lists>>doc:||anchor="03-lists"]]; [[Circles>>doc:||anchor="03-circles"]] and [[Roles>>doc:||anchor="03-roles"]] to which you have been assigned to by your Teamwire admin; and [[Bots>>doc:||anchor="03-bots"]], that you have access to.
1 +The **Directory** tab shows all synchronised [[Contacts>>doc:||anchor="03-contacts"]]; created [[Lists>>doc:||anchor="03-lists"]]; [[Circles>>doc:||anchor="03-circles"]] to which you have been assigned to by your Teamwire admin; and [[Bots>>doc:||anchor="03-bots"]], that you have access to.
2 2  
3 3  ## ##
4 -[[image:Public.Applications.Android.User-Manual.WebHome@android-directory-1.png||data-xwiki-image-style-border="true" width="280px" class="iphone"]]
4 +[[image:Public.Applications.Android.User-Manual.WebHome@EN__contacts-directory.png||width="280"]]
5 5  ## ##
6 6  
7 7  {{id name="03-search"/}}
... ... @@ -8,9 +8,9 @@
8 8  
9 9  = Search =
10 10  
11 -Use the [[image:Public.Applications.Android.User-Manual.WebHome@icons-search.svg]] magnifier to open the search bar and look for your colleagues. Enter (parts of) their name to see all of yours and other organisation's matching users. If a user is from another organisation, their associated organisation name will be shown.
11 +Use the magnifier to open the search bar and look for your colleagues. Enter (parts of) their name to see all of yours and other organisation's matching users. If a user is from another organisation, their associated organisation name will be shown.
12 12  
13 -You can also search for names of roles, lists, circles and bots.
13 +You can also search for names of lists, circles and bots.
14 14  
15 15  
16 16  {{id name="03-contacts"/}}
... ... @@ -17,8 +17,7 @@
17 17  
18 18  = Contacts =
19 19  
20 -In the [[image:Public.Applications.Android.User-Manual.WebHome@icons-user.svg]] **Contacts** tab you can see all users which your Teamwire administrator allows you to see. 
21 -By default, the contacts are sorted by **First name** and can alternatively be sorted by **Last name** with the option [[image:Public.Applications.Android.User-Manual.WebHome@icons-list-sort.svg]] **Sort order** in the upper right corner of the screen.
20 +In the **Contacts** tab you can see all users, sorted by their last name. The list shows all users which your Teamwire administrator allows you to see.
22 22  
23 23  
24 24  {{id name="03-contactdata"/}}
... ... @@ -27,8 +27,10 @@
27 27  
28 28  Tap on a contact's name to open their profile and contact information.
29 29  
29 +Depending on the data each of them has added, you will find a profile picture and info about their organisation, department, role, or even phone number.
30 +
30 30  ## ##
31 -[[image:Public.Applications.Android.User-Manual.WebHome@android-contacts-userprofile.png||data-xwiki-image-style-border="true" width="280px" class="iphone"]]
32 +[[image:Public.Applications.Android.User-Manual.WebHome@EN__contacts-userprofile.png||width="280"]]
32 32  ## ##
33 33  
34 34  {{id name="03-contactchat"/}}
... ... @@ -35,22 +35,28 @@
35 35  
36 36  === Start chat ===
37 37  
38 -Start a 1:1 conversation by tapping the [[image:Public.Applications.Android.User-Manual.WebHome@icons-chat-new.svg]] **chat** symbol. You will be forwarded to the chat view automatically.
39 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
39 39  
41 +Start a 1:1 conversation by tapping the **chat** symbol. You will be forwarded to the chat view automatically.
40 40  
43 +
41 41  {{id name="03-contactvoipvideo"/}}
42 42  
43 43  === Start video call ===
44 44  
45 -Start a video call by tapping the [[image:Public.Applications.Android.User-Manual.WebHome@icons-video-single.svg]] **camera** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
48 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
46 46  
50 +Start a video call by tapping the **camera** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
47 47  
52 +
48 48  {{id name="03-contactvoipvoice"/}}
49 49  
50 50  === Start voice call ===
51 51  
52 -Start a voice call by tapping the [[image:Public.Applications.Android.User-Manual.WebHome@icons-voice-single.svg]] **phone** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
57 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
53 53  
59 +Start a voice call by tapping the **phone** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
60 +
54 54  If the user has added their phone number to their contact data, an additional menu will allow you to choose between calling the phone number or using "Teamwire voice call". Select **Teamwire voice call** to start the call.
55 55  
56 56  
... ... @@ -58,16 +58,20 @@
58 58  
59 59  === Call phone number ===
60 60  
61 -If the user has added their phone number to their contact data, you will find a [[image:Public.Applications.Android.User-Manual.WebHome@icons-voice-single.svg]] **phone** symbol (voice). You may find an additional menu which will allow you to choose between calling the phone number or using "Teamwire voice call". Tap on the phone number to move it to your default phone app where you can start the call.
68 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
62 62  
70 +If the user has added their phone number to their contact data, you will find a **phone** symbol (voice). You may find an additional menu which will allow you to choose between calling the phone number or using "Teamwire voice call". Tap on the phone number to move it to your default phone app where you can start the call.
63 63  
72 +
64 64  {{id name="03-contactemail"/}}
65 65  
66 66  === Send email ===
67 67  
68 -If the user has added their email address to their contact data, you will find an [[image:Public.Applications.Android.User-Manual.WebHome@icons-email.svg]] **envelope** symbol. Tap the symbol to move the address to your default mail app where you can start composing an email.
77 +Open another user's profile and tap the [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] icon on the bottom right of the screen.
69 69  
79 +If the user has added their email address to their contact data, you will find an **envelope** symbol. Tap the symbol to move the address to your default mail app where you can start composing an email.
70 70  
81 +
71 71  {{id name="03-blockauser"/}}
72 72  
73 73  === Block a user ===
... ... @@ -74,15 +74,15 @@
74 74  
75 75  Blocked contacts will not be able to create a 1:1 chat with you, or write to an existing 1:1 chat. If you are participating in a group chat with a blocked user, their messages will not be displayed to you.
76 76  
77 -To block a user, open their profile and tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-close.svg]] **Block user.** Their profile will show a button to [[image:Public.Applications.Android.User-Manual.WebHome@icons-close.svg]] **Unblock user,** if you have already blocked them. Thus, you will be able to revoke a block.
88 +To block a user, open their profile and tap **Block contact.** Their profile will show a button to **Unblock user,** if you have already blocked them. Thus, you will be able to revoke a block.
78 78  
79 -Alternatively, you can find a list of all blocked users in your privacy settings at [[Blocked Contacts>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-privacy"]] where you can unblock them.
90 +Alternatively, you can find a list of all blocked users in your Profile at [[Blocked Contacts>>doc:Public.Applications.Android.User-Manual.Settings.WebHome||anchor="05-privacy"]] where you can unblock them.
80 80  
81 -{{info}}
92 +(% class="box infomessage" %)
93 +(((
82 82  If you cannot block a contact, the feature may have been disabled by your Teamwire administrator.
83 -{{/info}}
95 +)))
84 84  
85 -
86 86  {{id name="03-contacts-addressbook"/}}
87 87  
88 88  == Contacts from your local address book ==
... ... @@ -119,7 +119,7 @@
119 119  
120 120  If your Teamwire administrator has enabled Teamwire Federation, you may find users of other organisations from another Teamwire Server (//backend//) in your contacts.
121 121  
122 -They will automatically be shown in your list of contacts. They will show the Teamwire Federation icon  [[image:Public.Applications.Android.User-Manual.WebHome@icons-federated.svg]] and their associated backend name.
133 +They will automatically be shown in your list of contacts. They will show the Teamwire Federation icon [[image:Public.Applications.Android.User-Manual.WebHome@icon-federated1.png||height="20"]] and their associated backend name.
123 123  
124 124  **Requirements for synchronising external users from another Teamwire Server**
125 125  
... ... @@ -127,47 +127,11 @@
127 127  * Your Teamwire administrator has enabled your user account to use Teamwire Federation
128 128  ## ##
129 129  
130 -{{id name="03-roles"/}}
131 -
132 -= Roles =
133 -
134 -The [[image:Public.Attachments.WebHome@icons-role.svg]] **Roles** tab shows all roles created by your Teamwire administrator. Similar to [[public circles>>doc:||anchor="03-circles-public"]], you can add roles to your group chat without being assigned to it yourself.
135 -
136 -{{icon name="lightbulb-o "}}{{/icon}} Read more about the purpose and advantages of roles here: [[What are roles?>>doc:Public.FAQ.What-are-roles.WebHome]]
137 -
138 -
139 -{{id name="03-roles-join"/}}
140 -
141 -== Take a role ==
142 -
143 -Tap [[image:Public.Attachments.WebHome@icons-role-select.svg]] in the lower-right corner of the screen and select one or more roles which you want to take on. As soon as you confirm your selection by tapping **Done**, your inbox will refresh. You will automatically join all group chats your role is a member of.
144 -
145 -The availability of roles depends on your Teamwire admin's configuration. If you are unable to select a specific role (e.g. it is grayed out), your administrator has not enabled that role for your user account.
146 -
147 -You can take on up to 3 different roles at the same time.
148 -
149 -Other users can see the role you've taken on in your profile details and in chats.
150 -
151 -## ##
152 -[[image:Public.Applications.Android.User-Manual.WebHome@android-directory-roles.png||data-xwiki-image-style-border="true" width="280px" class="iphone"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@android-role-select.png||data-xwiki-image-style-border="true" width="280px" class="iphone"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@android-role-update-inbox.png||width="280px"]]
153 -## ##
154 -
155 -{{id name="03-roles-leave"/}}
156 -
157 -== Leave a role ==
158 -
159 -You can leave a role the same way you've taken it.
160 -
161 -Tap [[image:Public.Attachments.WebHome@icons-role-select.svg]] in the lower-right corner of the screen and deselect your choice to leave a role. Once you confirm your selection by tapping **Done**, your inbox will refresh. You will automatically be removed from all group chats you were added to based on your selected role.
162 -
163 -Alternatively, you can leave roles via [[your Profile>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="04-roles"]].
164 -
165 -
166 166  {{id name="03-lists"/}}
167 167  
168 168  = Lists =
169 169  
170 -[[image:Public.Applications.Android.User-Manual.WebHome@icons-userlist.svg]] Lists are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same list(s) based on different topics or projects.
145 +Lists are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same list(s) based on different topics or projects.
171 171  
172 172  Lists are contact groups that you created yourself and are available in your directory only. Their users will not be notified of being part of your list. Think of lists as a kind of "private circles".
173 173  
... ... @@ -180,10 +180,10 @@
180 180  
181 181  == Create a list ==
182 182  
183 -To create a new list, tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-list-new.svg]] in the bottom right corner of the screen. Alternatively, you will find the option **Create list** via the menu in the upper right corner of the screen.
158 +To create a new list, tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] in the bottom right corner of the screen. Alternatively, you will find the option **Create list** via the menu in the upper right corner of the screen.
184 184  
185 185  * **Select members**
186 -You can select users, roles, circles and bots to add them to your list. You may use the search bar to find contacts faster. Tap **Next** to continue.
161 +Select members from your [[list of contacts>>doc:||anchor="03-contacts"]]. You may use the search bar to find contacts faster. Tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-arrow.png||height="20"]] to continue.
187 187  
188 188  * **Define list name**
189 189  Define a name for your list. It is best to choose a name you can easily associate to the group of people.
... ... @@ -196,20 +196,20 @@
196 196  
197 197  == Manage lists ==
198 198  
199 -If you want to add or remove contacts from your list later, tap the name of the list to view and edit it all current members. Tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-adduser.svg]] in the bottom right corner of the screen to see your [[list of contacts>>doc:||anchor="03-contacts"]], and add more members. You may use the search bar to find contacts faster.
174 +If you want to add or remove contacts from your list later, tap the name of the list to view and edit it all current members. Tap [[image:Public.Applications.Android.User-Manual.WebHome@icon-newlist.png||height="20"]] in the bottom right corner of the screen to see your [[list of contacts>>doc:||anchor="03-contacts"]], and add more members. You may use the search bar to find contacts faster.
200 200  
201 201  To remove members, tap a user in your list and select **Remove from List.**
202 202  
203 -{{warning}}
178 +(% class="box warningmessage" %)
179 +(((
204 204  Changes made to your lists will not be applied to existing chats automatically. I.e., new list members will not automatically be added to a chat which was previously created with one of your lists.
205 -{{/warning}}
181 +)))
206 206  
207 -
208 208  {{id name="03-deleteyourlist"/}}
209 209  
210 210  == Delete lists ==
211 211  
212 -To delete a list, tap and hold or swipe left on the list you want to delete and select [[image:Public.Applications.Android.User-Manual.WebHome@icons-delete.svg]] **Delete list**.
187 +To delete a list, tap and hold the respective list in your **directory** until a prompt appears. Confirm the prompt by tapping **Delete.**
213 213  
214 214  Please notice that this action cannot be undone.
215 215  
... ... @@ -218,7 +218,7 @@
218 218  
219 219  = Circles =
220 220  
221 -[[image:Public.Applications.Android.User-Manual.WebHome@icons-circle.svg]] Circles are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same circle(s) based on different topics or projects.
196 +Circles are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same circle(s) based on different topics or projects.
222 222  
223 223  Circles are managed by your Teamwire administrator and cannot be modified by you.
224 224  
... ... @@ -238,8 +238,8 @@
238 238  * **Example 1: Confidential information**
239 239  You can now contact the HR department via chat and submit a photo or scanned document of your sick note. Therefore, you create a chat with the public circle "Personnel office". Your get in contact with the "Personnel office" circle without inviting all other employees of the organisation.
240 240  
241 -* **Example 2: Emergency alert**
242 -In the event of a workplace accident, you have to call a predefined group of contacts via the emergency alert feature. Therefore, you have set the public circle "First aider" in your App settings as the [[Default circle>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-sosgroup"]]. If an emergency occurs, you can get in contact with the "First aider" circle without inviting all other employees of the organisation.
216 +* **Example 2: SOS button**
217 +In case of an emergency, you have to inform a predefined group of contacts via SOS button. Therefore, you have assigned the public circle "Emergency contacts" in your settings (see [[SOS group>>doc:Public.Applications.Android.User-Manual.Settings.WebHome||anchor="05-sosgroup"]]). In case of an emergency, you will now create an alert chat with the "Emergency contacts" circle without inviting all other employees of the organisation.
243 243  ## ##
244 244  
245 245  {{id name="03-bots"/}}
... ... @@ -246,7 +246,7 @@
246 246  
247 247  = Bots =
248 248  
249 -[[image:Public.Applications.Android.User-Manual.WebHome@icons-bot.svg]] Bots are external applications (e.g. chat bots) that you have been given access to by your Teamwire administrator. They are always labelled with the suffix //Bot// so that users know that they are not talking to a real person.
224 +Bots are external applications (e.g. chat bots) that you have been given access to by your Teamwire administrator. They are always labelled with the suffix //Bot// so that users know that they are not talking to a real person.
250 250  
251 251  For example, the RSS Bot, the WhatsApp Bot, a Web Chat Widget Bot, even a Barcode Scanner or a Flic Button Bot are just a few examples of useful and popular bots. [[In this article>>doc:Customer.Integrations.Teamwire-SDK.WebHome]] you can find more information and further examples of bots.
252 252  
... ... @@ -255,7 +255,7 @@
255 255  
256 256  = Update your Contacts and Circles =
257 257  
258 -The user accounts of your colleagues or new circles are synchronised to your app automatically. However, if you are missing any users or circles in your directory, you can fetch the latest data manually with the option [[image:Public.Applications.Android.User-Manual.WebHome@icons-refresh.svg]] **Update Contacts** in the upper right corner of the screen.
233 +The user accounts of your colleagues or new circles are synchronised to your app automatically. However, if you are missing any users or circles in your directory, you can fetch the latest data manually with the option **Update Contacts** via the menu in the upper right corner of the screen.
259 259  
260 260  If the contacts of concern do not show up, despite a manual update, please contact your Teamwire administrator. It is possible that server settings or policies have been applied which will limit the synchronisation of your contacts.
261 261