c. Directory and Contacts - Teamwire Knowledge Base

1

The [[image:Public.Applications.Android.User-Manual.WebHome@icons-directory.svg]] **Directory** tab shows all synchronised [[Contacts>>doc:||anchor="03-contacts"]]; created [[Lists>>doc:||anchor="03-lists"]]; [[Circles>>doc:||anchor="03-circles"]] and [[Roles>>doc:||anchor="03-roles"]] to which you have been assigned to by your Teamwire admin; and [[Bots>>doc:||anchor="03-bots"]], that you have access to.

2

3

## ##

4

[[image:Public.Applications.Android.User-Manual.WebHome@android-directory-1.png||data-xwiki-image-style-border="true" width="280px" class="iphone"]]

## ##

= Search =

Use the [[image:Public.Applications.Android.User-Manual.WebHome@icons-search.svg]] magnifier to open the search bar and look for your colleagues. Enter (parts of) their name to see all of yours and other organisation's matching users. If a user is from another organisation, their associated organisation name will be shown.

12

13

You can also search for names of roles, lists, circles and bots.

= Contacts =

In the [[image:Public.Applications.Android.User-Manual.WebHome@icons-user.svg]] **Contacts** tab you can see all users which your Teamwire administrator allows you to see.

21

By default, the contacts are sorted by **First name** and can alternatively be sorted by **Last name** with the option [[image:Public.Applications.Android.User-Manual.WebHome@icons-list-sort.svg]] **Sort order** in the upper right corner of the screen.

== Contact info ==

Tap on a contact's name to open their profile and contact information.

29

30

## ##

31

[[image:Public.Applications.Android.User-Manual.WebHome@android-contacts-userprofile.png||data-xwiki-image-style-border="true" width="280px" class="iphone"]]

## ##

=== Start chat ===

Start a 1:1 conversation by tapping the [[image:Public.Applications.Android.User-Manual.WebHome@icons-chat-new.svg]] **chat** symbol. You will be forwarded to the chat view automatically.

=== Start video call ===

44

45

Start a video call by tapping the [[image:Public.Applications.Android.User-Manual.WebHome@icons-video-single.svg]] **camera** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.

=== Start voice call ===

51

52

Start a voice call by tapping the [[image:Public.Applications.Android.User-Manual.WebHome@icons-voice-single.svg]] **phone** symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.

53

54

If the user has added their phone number to their contact data, an additional menu will allow you to choose between calling the phone number or using "Teamwire voice call". Select **Teamwire voice call** to start the call.

=== Call phone number ===

60

61

If the user has added their phone number to their contact data, you will find a [[image:Public.Applications.Android.User-Manual.WebHome@icons-voice-single.svg]] **phone** symbol (voice). You may find an additional menu which will allow you to choose between calling the phone number or using "Teamwire voice call". Tap on the phone number to move it to your default phone app where you can start the call.

=== Send email ===

If the user has added their email address to their contact data, you will find an [[image:Public.Applications.Android.User-Manual.WebHome@icons-email.svg]] **envelope** symbol. Tap the symbol to move the address to your default mail app where you can start composing an email.

=== Block a user ===

Blocked contacts will not be able to create a 1:1 chat with you, or write to an existing 1:1 chat. If you are participating in a group chat with a blocked user, their messages will not be displayed to you.

76

77

To block a user, open their profile and tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-close.svg]] **Block user.** Their profile will show a button to [[image:Public.Applications.Android.User-Manual.WebHome@icons-close.svg]] **Unblock user,** if you have already blocked them. Thus, you will be able to revoke a block.

78

79

Alternatively, you can find a list of all blocked users in your privacy settings at [[Blocked Contacts>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-privacy"]] where you can unblock them.

80

81

82

If you cannot block a contact, the feature may have been disabled by your Teamwire administrator.

== Contacts from your local address book ==

89

90

If Teamwire has been granted access to your address book, you may find users from other organisations.

91

92

They will automatically be shown in your list of contacts.

93

94

**Requirements for synchronising external users from your local address book**

95

96

* The mail address in your address book matches their user ID

97

* Your Teamwire administrator has enabled a policy allowing the communication with external users

98

* The users are hosted on the same Teamwire Server (//backend//)

## ##

== Contacts from other organisations ==

104

105

If your Teamwire admin allows communicating with externals, you may find users from other organisations in your contacts.

106

107

Use the magnifier to open the search bar and look for users. Their associated organisation name will be shown.

108

109

**Requirements for finding users from other organisations**

110

111

* Your Teamwire administrator has enabled a policy allowing the communication with external users

112

* The external's Teamwire administrator allows their users to be found in the directory

113

* The users are hosted on the same Teamwire Server (//backend//)

## ##

== Federated contacts ==

119

120

If your Teamwire administrator has enabled Teamwire Federation, you may find users of other organisations from another Teamwire Server (//backend//) in your contacts.

121

122

They will automatically be shown in your list of contacts. They will show the Teamwire Federation icon [[image:Public.Applications.Android.User-Manual.WebHome@icons-federated.svg]] and their associated backend name.

123

124

**Requirements for synchronising external users from another Teamwire Server**

125

126

* Your Teamwire administrator has configured Teamwire Federation with another Teamwire Server (//backend//)

127

* Your Teamwire administrator has enabled your user account to use Teamwire Federation

## ##

= Roles =

The [[image:Public.Attachments.WebHome@icons-role.svg]] **Roles** tab shows all roles created by your Teamwire administrator. Similar to [[public circles>>doc:||anchor="03-circles-public"]], you can add roles to your group chat without being assigned to it yourself.

135

136

{{icon name="lightbulb-o "}}{{/icon}} Read more about the purpose and advantages of roles here: [[What are roles?>>doc:Public.FAQ.What-are-roles.WebHome]]

== Take a role ==

Tap [[image:Public.Attachments.WebHome@icons-role-select.svg]] in the lower-right corner of the screen and select one or more roles which you want to take on. As soon as you confirm your selection by tapping **Done**, your inbox will refresh. You will automatically join all group chats your role is a member of.

144

145

The availability of roles depends on your Teamwire admin's configuration. If you are unable to select a specific role (e.g. it is grayed out), your administrator has not enabled that role for your user account.

146

147

You can take on up to 3 different roles at the same time.

148

149

Other users can see the role you've taken on in your profile details and in chats.

150

151

## ##

152

[[image:Public.Applications.Android.User-Manual.WebHome@android-directory-roles.png||data-xwiki-image-style-border="true" width="280px" class="iphone"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@android-role-select.png||data-xwiki-image-style-border="true" width="280px" class="iphone"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@android-role-update-inbox.png||width="280px"]]

## ##

== Leave a role ==

You can leave a role the same way you've taken it.

160

161

Tap [[image:Public.Attachments.WebHome@icons-role-select.svg]] in the lower-right corner of the screen and deselect your choice to leave a role. Once you confirm your selection by tapping **Done**, your inbox will refresh. You will automatically be removed from all group chats you were added to based on your selected role.

162

163

Alternatively, you can leave roles via [[your Profile>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="04-roles"]].

= Lists =

[[image:Public.Applications.Android.User-Manual.WebHome@icons-userlist.svg]] Lists are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same list(s) based on different topics or projects.

171

172

Lists are contact groups that you created yourself and are available in your directory only. Their users will not be notified of being part of your list. Think of lists as a kind of "private circles".

173

174

When a chat is created, the list is parsed into its individual users which are added as independent chat participants. Unlike [[circles>>doc:||anchor="03-circles"]], they will be directly listed in the list of chat members.

175

176

Your lists are synchronised to all devices you have logged in with your Teamwire account.

== Create a list ==

To create a new list, tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-list-new.svg]] in the bottom right corner of the screen. Alternatively, you will find the option **Create list** via the menu in the upper right corner of the screen.

184

185

* **Select members**

186

You can select users, roles, circles and bots to add them to your list. You may use the search bar to find contacts faster. Tap **Next** to continue.

187

188

* **Define list name**

189

Define a name for your list. It is best to choose a name you can easily associate to the group of people.

190

## ##

191

192

Confirm the creation of your list by tapping [[image:Public.Applications.Android.User-Manual.WebHome@icon-confirm.png||height="20"]]. You will return to the directory.

== Manage lists ==

If you want to add or remove contacts from your list later, tap the name of the list to view and edit it all current members. Tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-adduser.svg]] in the bottom right corner of the screen to see your [[list of contacts>>doc:||anchor="03-contacts"]], and add more members. You may use the search bar to find contacts faster.

200

201

To remove members, tap a user in your list and select **Remove from List.**

202

203

204

Changes made to your lists will not be applied to existing chats automatically. I.e., new list members will not automatically be added to a chat which was previously created with one of your lists.

== Delete lists ==

To delete a list, tap and hold or swipe left on the list you want to delete and select [[image:Public.Applications.Android.User-Manual.WebHome@icons-delete.svg]] **Delete list**.

213

214

Please notice that this action cannot be undone.

= Circles =

[[image:Public.Applications.Android.User-Manual.WebHome@icons-circle.svg]] Circles are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same circle(s) based on different topics or projects.

222

223

Circles are managed by your Teamwire administrator and cannot be modified by you.

224

225

In your directory, you will find all circles you are a member of yourself. You can use them when creating a chat or add them to an existing group conversation at a later time.

226

227

Circles usually have names you can easily associate to a group of people, e.g. departments or teams.

== Public circles ==

Public circles are managed by your Teamwire administrator and cannot be modified by you.

235

236

In your directory, you will find all public circles of your organisation without being a member yourself. You can use them when creating a chat. This allows special use cases, such as in the examples below.

237

238

* **Example 1: Confidential information**

239

You can now contact the HR department via chat and submit a photo or scanned document of your sick note. Therefore, you create a chat with the public circle "Personnel office". Your get in contact with the "Personnel office" circle without inviting all other employees of the organisation.

240

241

* **Example 2: Emergency alert**

242

In the event of a workplace accident, you have to call a predefined group of contacts via the emergency alert feature. Therefore, you have set the public circle "First aider" in your App settings as the [[Default circle>>doc:Public.Applications.Android.User-Manual.Profile.WebHome||anchor="05-sosgroup"]]. If an emergency occurs, you can get in contact with the "First aider" circle without inviting all other employees of the organisation.

## ##

= Bots =

[[image:Public.Applications.Android.User-Manual.WebHome@icons-bot.svg]] Bots are external applications (e.g. chat bots) that you have been given access to by your Teamwire administrator. They are always labelled with the suffix //Bot// so that users know that they are not talking to a real person.

250

251

For example, the RSS Bot, the WhatsApp Bot, a Web Chat Widget Bot, even a Barcode Scanner or a Flic Button Bot are just a few examples of useful and popular bots. [[In this article>>doc:Customer.Integrations.Teamwire-SDK.WebHome]] you can find more information and further examples of bots.

= Update your Contacts and Circles =

257

258

The user accounts of your colleagues or new circles are synchronised to your app automatically. However, if you are missing any users or circles in your directory, you can fetch the latest data manually with the option [[image:Public.Applications.Android.User-Manual.WebHome@icons-refresh.svg]] **Update Contacts** in the upper right corner of the screen.

259

260

If the contacts of concern do not show up, despite a manual update, please contact your Teamwire administrator. It is possible that server settings or policies have been applied which will limit the synchronisation of your contacts.

261

262

## ##

Wiki source code of c. Directory and Contacts

Last edited

Content