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Wiki source code of b. Chats and Messaging

Last modified by teamwire001 on 2025/06/02 11:44
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1 Starting Teamwire, the inbox is shown and presents you all chats you are involved in.
2
3 As you receive new messages, you will find a badge on your Teamwire app icon showing the number of **unread chats**. The respective chats will have a badge showing the number of **unread messages**. Inside the chat, new messages are visually indicated from already read content by a separator.
4
5
6 {{id name="02-filter"/}}
7
8 = Inbox =
9
10 Your inbox provides four tabs which allow you to switch between the most important chat type criteria.
11
12 * **All**
13 The default tab which will show you read and unread, favourite and non-favourite, 1:1 and group chats or broadcasts alike. Archived chats are not shown.
14
15 * **Favourites**
16 This tab lists all your [[favourite chats>>doc:||anchor="chaction-favourite"]].
17
18 * **Unread**
19 This tab lists all chats with new messages and chats you have [[marked as unread>>doc:||anchor="chaction-unread"]].
20
21 * **Archived**
22 This tab lists all your [[archived chats>>doc:||anchor="02-archivechat"]].
23 ## ##
24
25 ## ##
26 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_inbox-1.png||width="75%"]]
27 ## ##
28
29
30 {{id name="02-search"/}}
31
32 == Search ==
33
34 Atop your messages you find a [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-search.svg||height="20"]] search bar. The search will look up for chat titles, contacts, circles, and message content. Results are separated into said categories.
35
36 * Clicking on a search result will take you to the original message or chat.
37 * Clicking on a contact within your search results, their profile and contact info will be opened.
38 ## ##
39
40 {{id name="02-createnewchat"/}}
41
42 = Create a chat =
43
44 To create a new chat, use the button [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-chat-new.svg||height="20"]] atop your inbox, where you can then choose from the following options.
45
46
47 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-user.svg||height="20"]] [[1:1 Chat>>doc:||anchor="02-onetoonechat"]]
48
49 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-group.svg||height="20"]] [[Group Chat>>doc:||anchor="02-groupchat"]]
50
51 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-broadcast.svg||height="20"]] [[Broadcast>>doc:||anchor="02-broadcastchat"]]
52
53 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-federated.svg||height="20"]] [[Federated Chat>>doc:||anchor="02-federatedchat"]]
54 ## ##
55
56 {{id name="02-onetoonechat"/}}
57
58 == 1:1 chat ==
59
60 Select a [[participant>>doc:||anchor="02-selectparticipants"]]. You will enter the new chat automatically and will be able to compose your first message. For 1:1 Chats Teamwire will show the name of the user you are talking to as title. Read here to find out which [[chat content and actions>>doc:||anchor="02-attachments"]] can be used.
61
62 If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
63
64 (% class="box warningmessage" %)
65 (((
66 1:1 chats cannot be subsequently extended with additional users to form a group chat.
67 )))
68
69 {{id name="02-groupchat"/}}
70
71 == Group chat ==
72
73 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]] and set a [[chat title>>doc:||anchor="02-definechattitle"]]. You will enter the new chat automatically and will be able to compose your first message.
74
75 More information about chat content and actions are available [[here>>doc:||anchor="02-attachments"]].
76
77
78 {{id name="02-broadcastchat"/}}
79
80 == Broadcast chat ==
81
82 A broadcast chat is a group chat with the **broadcast **mode enabled. This mode is very useful for sharing announcements or briefings in your organisation.
83
84 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]] and set a [[chat title>>doc:||anchor="02-definechattitle"]]. You will enter the new chat automatically and will be able to compose your first message.
85
86 More information about the broadcast chat mode are available [[here>>doc:||anchor="02-chatmode"]].
87
88
89 {{id name="02-federatedchat"/}}
90
91 == Federated chat ==
92
93 Federated chats allow communicating with users from other Teamwire Servers.
94
95 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]] and set a [[chat title>>doc:||anchor="02-definechattitle"]]. You will enter the new chat automatically and will be able to compose your first message.
96
97
98 {{id name="02-federatedchat-contacts"/}}
99
100 === Available contacts ===
101
102 The availability of chat participants is limited to contacts and circles that have been enabled for federated usage. Therefore, you cannot create a chat from your organisation's federated and non-federated contacts. In case an important user is not available in your contacts when creating a federated chat, please approach your Teamwire admin.
103
104 Currently it is currently not possible to add more chat members to the chat later.
105
106
107 {{id name="02-federatedchat-content"/}}
108
109 === Available chat content ===
110
111 The range of [[chat content>>doc:||anchor="02-attachments"]] is limited.
112
113 Currently, the following attachment types are supported: photos, videos, files, attention messages and locations (viewing).
114
115
116 {{id name="02-federatedchat-removed"/}}
117
118 === Removed federations ===
119
120 If the federation with one or more Teamwire Servers is ended, federated chats are automatically closed. The participants cannot send new content. Unlike [[closed chats>>doc:||anchor="02-closechat"]], the chat history remains available for all members and can still be read.
121
122
123 {{id name="02-selectparticipants"/}}
124
125 == Select participants ==
126
127 Select one or more users from your list of contacts by selecting the checkbox next to the user's name.
128
129 Already selected contacts are indicated with an  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons_box_selected.svg||height="20"]] and can be deselected by clicking again.
130
131 You can combine contacts, lists, circles and bots as recipients for a chat. On the right-hand side you can see an overview of all selected recipients and also remove them there.
132
133 Please note the **maximum of members** that can be added to a chat. This valua might be adjusted by your Teamwire administrator.
134
135 ## ##
136 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_newchat-1.png||width="75%"]]
137 ## ##
138
139 Your contacts are split into four types and are listed per section.
140
141 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-user.svg||height="20"]] [[Contacts>>doc:Public.Applications.Desktop.User-Manual-Desktop4.Contacts.WebHome||anchor="03-contacts"]]
142
143 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-userlist.svg||height="20"]] [[Lists>>doc:Public.Applications.Desktop.User-Manual-Desktop4.Contacts.WebHome||anchor="03-lists"]]
144
145 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-circle.svg||height="20"]] [[Circles>>doc:Public.Applications.Desktop.User-Manual-Desktop4.Contacts.WebHome||anchor="03-circles"]]
146
147 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-bot.svg||height="20"]] [[Bots>>doc:Public.Applications.Desktop.User-Manual-Desktop4.Contacts.WebHome||anchor="03-bots"]]
148 ## ##
149
150 Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-search.svg||height="20"]] **search bar** to find your contacts, lists, circles and bots per section. The search bar is located above the left-side list of contacts.
151
152
153 {{id name="02-definechattitle"/}}
154
155 == Define chat title ==
156
157 Set a title for your conversation. This title is not final and can be changed at any time via [[Chat settings>>doc:||anchor="02-chatsettings"]].
158
159 **For group chats,** setting a title is mandatory.
160
161 ## ##
162 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_newchat-2.png||width="75%"]]
163 ## ##
164
165 Once you have made all the settings, click **Create**. You will then enter the new chat automatically and you will be able to compose your first message.
166
167
168 {{id name="02-voipcall"/}}
169
170 = Voice and video calls =
171
172 You can contact one or multiple users in your existing chats via voice or video call.
173
174 This feature is available for 1:1 chats and group chats.
175
176 There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
177
178 (% class="box infomessage" %)
179 (((
180 If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
181 )))
182
183 {{id name="02-voipcall-start"/}}
184
185 == Start a call ==
186
187 Open an existing chat or [[create a new chat>>doc:||anchor="02-createnewchat"]] with your favoured participants.
188
189 Start the call by tapping the respective button in the upper-right corner of the screen.
190
191 Use  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-call-voice.svg||height="20"]] to start a voice call and  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-call-video.svg||height="20"]] to start a video call. You may enable your camera at any time during the voice call and turn it into a video call. You may disable your camera at any time of the video call, too.
192
193 The other call participants will be notified, even if they are currently not actively using the Teamwire app.
194
195 **The number of participants for group calls is limited** and given by your Teamwire server admin.
196
197 If your group chat has more participants than the number of members allowed in a group call, the icons will change a bit into  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-call-voice-plus.svg||height="20"]] for voice and [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-call-video-plus.svg||height="20"]] for video calls. Before the call can begin, you will be shown the list of all chat members from which you have to select one or more users (up to the max. number of call members) for the call.
198
199 ## ##
200 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_videocall-1.png||width="500"]] [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_videocall-2.png||width="500"]]
201 ## ##
202
203 {{id name="02-voipcall-join"/}}
204
205 == Join a call ==
206
207 If you have missed a call, you can also join it later.
208
209 Open the chat you were invited into to participate in the voice or video call. If the call is still ongoing, tap **Join** to access the call.
210
211
212 {{id name="02-voipcall-features"/}}
213
214 == Features during a call ==
215
216 The following primary features are available during the call.
217
218 * Enable / disable microphone
219 * Enable / disable camera
220 * Select sound device
221 * Screen sharing
222 * Raise hand
223 * Toggle between front and backside camera
224 ## ##
225
226 {{id name="02-attachments"/}} {{id name="02-chatcontentsandactions"/}}
227
228 = Attachments =
229
230 In addition to texts and emojis, you can send various attachments via Teamwire. If you want to attach a photo, voice message, or the like, use one of the following options.
231
232
233 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-clip.svg||height="20"]] **Attach file**
234 Click to open your file explorer where you can select photos, videos, presentations and many other files to share in the chat. Alternatively, you can also drag and drop your documents into the Teamwire app to send them.
235
236
237 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-attach-voice.svg||height="20"]] **Record voice message**
238 Voice recording is limited to 180 seconds.
239
240
241 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-attach.svg||height="20"]] **Further attachments and features**
242 You will be listed further options for sharing content.
243
244
245 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-normal.svg||height="20"]] **Normal**
246 Default setting when sending messages. Use this option to no longer mark a message as an [[attention message>>doc:||anchor="02-attentionmessages"]].
247
248 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-alert.svg||height="20"]] **Alert**,  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-announce.svg||height="20"]] **Announcement**  or [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-note.svg||height="20"]] **Note**
249 These are so-called attention messages. More information about attention messages are available [[here>>path:#02-attentionmessages]].
250
251 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-attach-poll.svg||height="20"]] **Create poll**
252 Create a poll (interactive attachment) and let your chat members vote to make decisions more quickly.
253 ## ##
254
255 (% class="box infomessage" %)
256 (((
257 Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
258 )))
259
260
261
262
263 {{id name="02-attentionmessages"/}} {{id name="02-alertmessages"/}}
264
265 = Attention messages =
266
267 Via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-attach.svg||height="20"]] next to the text input field, various types of attention message are available in Teamwire.
268
269 Chat members can respond to your status messages with a predefined selection of reactions without disrupting the flow of an active conversation. Reactions can also be sent by members of a broadcast chat.
270
271 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-alert.svg||height="20"]] **Alert**
272 Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured in your [[App settings>>doc:Public.Applications.Desktop.User-Manual-Desktop4.Profile-and-Settings.WebHome||anchor="account-appset"]].
273
274 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-announce.svg||height="20"]] **Announcement**
275 Label your message as an announcement (text input turns green). Chat members can react to your message via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-emojithumb.svg||height="20"]] with a range of reactions.
276
277 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-note.svg||height="20"]] **Note**
278 Label your message as an note (text input turns yellow). Chat members can react to your message via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-emojithumb.svg||height="20"]] with a range of reactions.
279 ## ##
280
281 All message types above can be removed before sending by clicking the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-normal.svg||height="20"]] icon. Your message will be sent as normal text then.
282
283 (% class="box infomessage" %)
284 (((
285 If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
286 )))
287
288 {{id name="02-ownattentionmessages"/}}
289
290 == Activity / Reactions ==
291
292 You can view the **reactions** to each of your attention messages via the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-report.svg||height="20"]] **report.**
293
294 ## ##
295 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_attentionreport.png||width="75%"]]
296 ## ##
297
298 {{id name="02-livelocation"/}}
299
300 = Live location =
301
302 **Teamwire mobile app** users can send their location once or share it live with all chat members over a defined period of time.
303
304 In the desktop app, you are able to open the live location by clicking on the map preview in the chat.
305
306 In one chat, multiple users may share their live location at the same time. Their locations will be shown in a single map.
307
308 ## ##
309 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_livelocation-1.png||width="75%"]]
310 ## ##
311
312 The live map offers different tools and settings to view users and map material.
313
314 * **Focus user**
315 Click on one of the users to focus on them. This way, the user will always remain in the center of the map view. You can also select the user from the list of all chat members currently sharing their location.
316
317 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-tune.svg||height="20"]] **Map settings**
318 Tippen Sie auf dieses Symbol, um die Karteneinstellungen aufzurufen.
319 ## ##
320 ** **Show user names**
321 If enabled, in addition to the user photos, their names will be displayed on the map, too.
322
323 ** **Show user role**
324 If enabled, in addition to the user photos, their role will be displayed on the map, too (the information is taken from the user's profile).
325
326 ** **Group users**
327 Enabled by default. Users who are in close proximity to each other are grouped together.
328 ## ##
329
330 {{id name="meaction"/}}
331
332 = Message actions =
333
334 When you're in the chat view, you have different actions, which you can perform on your and other chat member's sent messages and attachments.
335
336
337 {{id name="02-replytomessage"/}}
338
339 == Reply ==
340
341 Move your cursor over the respective message or attachment, and click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu.
342
343 Select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-reply.svg||height="20"]] **Reply** to add a quote of the original message when sending your answer. This is especially useful in conversations with a lot of users and multiple topics. Replys help you and others to remember the context of a message.
344
345
346 {{id name="02-forwardmessage"/}}
347
348 == Forward ==
349
350 Move your cursor over the respective message or attachment, and click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu.
351
352 Select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-forward.svg||height="20"]] **Forward** to receive a list of existing chats to which you can forward the content. If you want to forward a message or attachment to a contact, list, or circle you haven't had a conversation with yet, click [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-chat-new.svg||height="20"]] **New Chat** and start selecting your participants.
353
354
355 {{id name="02-pinmessage"/}}
356
357 == Pin ==
358
359 By pinning messages, you can make important or frequently needed information easily accessible and save chat participants the time to search for it.
360
361 Move your cursor over the respective message or attachment, and click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu.
362
363 Select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-pin.svg]] **Pin** and the message will be pinned to the top of the chat, visible to all members, in the pin bar.
364
365 ## ##
366 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_chatview-pin.png||width="75%"]]
367 ## ##
368
369 To remove a pinned message, hover your cursor over the respective message in the pin bar, click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu, and select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unpin.svg]] **Unpin**.
370
371 {{info}}
372 When you open a chat, the pin bar displays the latest pinned message by default. Click on the pin bar to scroll to the original message within the chat. Tapping the pin bar again will display the next pinned message.
373
374 **A maximum of five messages can be pinned at the same time.** If five messages are already pinned and you want to pin another message, you will see a notification. You then have the option to replace the oldest pinned message with the new message.
375 {{/info}}
376
377
378 {{id name="02-deletemessage"/}}
379
380 == Delete ==
381
382 You can delete your own messages and attachments in Teamwire, even if they have already been read.
383
384 Move your cursor over the respective message or attachment, then click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu and select  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-bin.svg||height="20"]] **Delete** to remove it permanently.
385
386 (% class="box infomessage" %)
387 (((
388 If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
389 )))
390
391
392 {{id name="02-chatadministration"/}}
393
394 = Chat actions =
395
396 These are actions that can be performed on your existing chats.
397
398
399 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unread.svg||height="20"]] [[Mark chat as read / unread>>doc:||anchor="chaction-unread"]]
400
401 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-pin.svg||height="20"]] [[Pin chat>>doc:||anchor="chaction-pin"]]
402
403 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-favourite.svg||height="20"]] [[Favourite chat>>doc:||anchor="chaction-favourite"]]
404
405 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-mute.svg||height="20"]] [[Mute chat>>doc:||anchor="02-mutechat"]]
406
407 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-archive.svg||height="20"]] [[Archive chat>>doc:||anchor="02-archivechat"]]
408
409 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-leave.svg||height="20"]] [[Leave chat>>doc:||anchor="02-leavechat"]]
410
411 * [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-lock.svg||height="20"]] [[Close chat>>doc:||anchor="02-closechat"]]
412 ## ##
413
414 {{id name="chaction-unread"/}}
415
416 == Mark as read / unread ==
417
418 **Mark a chat as read**, if you don't want to read new messages intentionally. The other chat members will still receive your [[read receipt>>doc:||anchor="02-readreceipts"]].
419
420 Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu and select  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-read.svg||height="20"]] **Mark as read**.
421
422
423 **Mark a chat as unread**, after you open it, either intentionally or accidentally. This can help you to remember you coming back to the conversation at a later point of time. This action will also show the chat in the [[**Unread** tab>>doc:||anchor="02-filter"]] in your inbox.
424
425 Move your cursor over the respective chat in your inbox and click on the  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu. Select  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unread.svg||height="20"]] **Mark as unread**.
426
427
428 {{id name="chaction-pin"/}}
429 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_inboxactions.png||data-xwiki-image-style-alignment="end" width="300"]]
430
431 == Pin ==
432
433 This is a personal setting and will only affect your own chats and inbox.
434
435
436 Pinned chats stay on top of your inbox, even if other chats have newer messages.
437
438 Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu and select  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-pin.svg||height="20"]] **Pin**.
439
440
441 In the same way, you can [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unpin.svg||height="20"]] **Unpin** a chat again.
442
443 (% class="box infomessage" %)
444 (((
445 A chat that receives an [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-alert.svg||height="20"]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
446 )))
447
448 {{id name="chaction-favourite"/}}
449
450 == Favourite ==
451
452 This is a personal setting and will only affect your own chats and inbox.
453
454
455 Favourite chats are additionally shown in the [[**Favourites** tab>>doc:||anchor="02-filter"]] in your inbox. This feature helps you find your favourite conversations faster. Especially when forwarding messages or attachments, as your Favourites will be shown first in the list of available chats.
456
457 Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu and select  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-favourite.svg||height="20"]] **Favourite**.
458
459
460 In the same way, you can [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unfavourite.svg||height="20"]] **Unfavourite** a chat again.
461
462
463 {{id name="02-mutechat"/}}
464
465 == Mute ==
466
467 This is a personal setting and will only affect your own chats and inbox.
468
469
470 Muted chats will no longer notify you about new messages via sound or push notification. This applies only per muted chat. The app icon in your taskbar will keep showing the number of unread chats.
471
472 You have multiple options to [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-mute.svg||height="20"]] **Mute** a chat.
473
474 * Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu and select the action.
475 * Open the chat and select the action via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
476 ## ##
477
478 In the same way, you can [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-notification.svg||height="20"]] **Unmute** a chat to receive its notifications again.
479
480 (% class="box infomessage" %)
481 (((
482 If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a chat admin.
483 )))
484
485 {{id name="02-archivechat"/}}
486
487 == Archive ==
488
489 This is a personal setting and will only affect your own chats and inbox.
490
491
492 You can archive a chats if it's no longer active or when a topic-based discussion is completed. Archived chats are **not displayed in your All tab** and are moved to the [[**Archived** tab>>doc:||anchor="02-filter"]] in your inbox.
493
494 You have multiple options to [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-archive.svg||height="20"]] **Archive** a chat.
495
496 * Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu and select the action.
497 * Open the chat and select the action via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
498 ## ##
499
500 In the same way, you can [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unarchive.svg||height="20"]] **Unarchive** a chat from the Archived tab.
501
502 ## ##
503 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_chatsettings.png||width="75%"]]
504 ## ##
505
506 {{id name="02-leavechat"/}}
507
508 == Leave ==
509
510 You may leave a chat if you no longer want to be part of the conversation, or your participation is no longer required.
511
512 You have multiple options to [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-leave.svg||height="20"]] **Leave** a chat.
513
514 * Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu and select the action.
515 * Open the chat and select the action via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
516 ## ##
517
518 To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
519
520 (% class="box infomessage" %)
521 (((
522 If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
523
524 Please note that you cannot leave chats in which you have been added as part of a [[circle>>doc:Public.Applications.Desktop.User-Manual-Desktop4.WebHome||anchor="03-circles"]].
525 )))
526
527 {{id name="02-closechat"/}}
528
529 == Close ==
530
531 This is an administrative setting and will affect all members of the chat.
532
533
534 Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] can close a chat.
535 Close a chat when the conversation is over and no longer needed. After a chat has been closed, the conversation can no longer be read by its members.
536
537 You have multiple options to [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-lock.svg||height="20"]] **Close** a chat.
538
539 * Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu and select the action.
540 * Open the chat and select the action via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
541 ## ##
542
543 If you are a chat admin, you can [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unlock.svg||height="20"]] **Reopen** the chat in the chat view.
544
545 (% class="box infomessage" %)
546 (((
547 If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
548 )))
549
550 {{id name="02-chattoPDF"/}}
551
552 == Export chat history ==
553
554 To export and save a chat as a PDF file, open the chat and select the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-file-pdf.svg||height="20"]] **Export chat history** action via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
555
556 In the next screen, select the period to be saved and confirm with **Export to PDF**. You can now specify the location where to store the PDF at.
557
558 Please note that some attachments may not be available in the PDF format.
559
560
561 {{id name="02-chatsettings"/}}
562
563 = Chat settings =
564
565 Open the chat and select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-settings.svg||height="20"]] **Chat settings** via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] in the upper-right corner. Among other things, here you can edit the title or add more users to the conversation.
566
567 (% class="box infomessage" %)
568 (((
569 Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
570 )))
571
572 {{id name="02-chatavatar"/}}
573
574 == Avatar ==
575
576 Click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-camera.svg||height="20"]] icon in the current avatar to **change** or **remove** it. The new avatar will be shown to all members of the conversation.
577
578
579 {{id name="02-chattitle"/}}
580
581 == Title ==
582
583 Below the avatar is a text field called **Chat name** where you can edit the current title. Confirm your entry and the new titel will be shown to all members of the conversation.
584
585 Please note that changing the chat title is only available in group chats.
586
587
588 {{id name="02-chatmode"/}}
589
590 == Mode ==
591
592 Teamwire supports two chat modes. Change the current mode by enabling or disabling the **Allow to send messages** feature.
593
594 * **Normal**
595 "Allow to send messages" enabled
596 By default, the Chat Settings suggest to create a conversation with the //Normal// chat mode enabled. This mode allows all members to compose and send messages / attachments to the chat.
597
598 * **Broadcast**
599 "Allow to send messages" disabled
600 The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in your organisation.
601 ## ##
602
603 {{id name="02-members"/}}
604
605 == Members ==
606
607 The currently viewed chat's **members** and the **chat admins** are listed here.
608
609 If the chat was created or expanded by adding a circle, its name will be shown. The members of the circle can be viewed by opening the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] context menu and selecting [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-group.svg||height="20"]] **Members**.
610
611
612 {{id name="02-addmoremembers"/}}
613
614 === Add members ===
615
616 In the list of chat members, select the option [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-adduser.svg||height="20"]] **Add members**. You will be forwarded to your directory from which you can add further users and/or circles. Confirm your selection with **Done**.
617
618
619 {{id name="02-removemembers"/}}
620
621 === Remove members ===
622
623 If you are a chat admin, you can remove users and circles in the list of chat members. Open the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] context menu and select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-bin.svg||height="20"]] **Remove member**. You cannot remove individual users which have been added via circle. You have to remove the complete circle from the chat instead.
624
625
626 {{id name="02-chatadministrators"/}}
627
628 == Administrators ==
629
630 Chat administrators are included in the chat's list of **members**. They are highlighted by a respective label ( [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-adminlabel.svg||height="20"]] ).
631
632 Chat administrators are able to make changes in the chat settings, e.g. editing the chat title and chat mode, or promote other members to become an admin.
633
634 In a 1:1 chat, both members become chat administrator by default.
635
636 In a group chat, the creator of the chat is automatically promoted to chat administrator. This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding circles or lists, or by a mix of all options mentioned.
637
638
639 {{id name="02-promotetoadmin"/}}
640
641 === Promote to chat admin ===
642
643 In the chat settings, open the list of members. If the chat was created or expanded by adding a circle, its name will be shown. It's members are listed when clicking on the circle's name or via the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] context menu and selecting [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-group.svg||height="20"]] **Members**.
644
645 Open the user's [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] context menu and there select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-admin.svg||height="20"]] **Make chat admin**.
646
647
648 {{id name="02-demoteadmin"/}}
649
650 === Demote chat admin ===
651
652 In the Teamwire desktop app, the privileges of an admin cannot be revoked.
653
654 You may use the following workaround: Remove the user from the current group chat and add them again afterwards. Thus, the user is being removed from both the list of members and administrators, and will become a regular chat member after adding them again.
655
656
657 {{id name="02-readreceipts"/}}
658
659 = Read receipts =
660
661 The read receipts of chat members are represented by their user avatars and can be found at the bottom of the conversation. Please note, that these read receipts **only apply to the latest message** of the chat and cannot be viewed for previous messages.
662
663 Click on individual read receipts respectively user avatars to view the user's contact information. If not all read receipts can be displayed, you will find the number of all read receipts at the end of the line. Click here to see a detailed overview of the current read receipts and a complete list of members.
664
665 (% class="box infomessage" %)
666 (((
667 Your Teamwire administrator may disable read receipts for all users.
668 )))
669
670 ## ##