Changes for page b. Chats and Messaging

Last modified by teamwire003 on 2025/10/09 15:46

From version 1.1
edited by teamwire001
on 2024/01/15 12:23
Change comment: DOC-233
To version 2.2
edited by teamwire003
on 2025/10/09 15:46
Change comment: DOC-476

Summary

Details

Page properties
Title
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1 -Chats-and-Messaging
1 +b. Chats and Messaging
Author
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1 -XWiki.teamwire001
1 +XWiki.teamwire003
Content
... ... @@ -61,11 +61,11 @@
61 61  
62 62  If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
63 63  
64 -(% class="box warningmessage" %)
65 -(((
64 +{{warning}}
66 66  1:1 chats cannot be subsequently extended with additional users to form a group chat.
67 -)))
66 +{{/warning}}
68 68  
68 +
69 69  {{id name="02-groupchat"/}}
70 70  
71 71  == Group chat ==
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175 175  
176 176  There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
177 177  
178 -(% class="box infomessage" %)
179 -(((
178 +{{info}}
180 180  If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
181 -)))
180 +{{/info}}
182 182  
182 +
183 183  {{id name="02-voipcall-start"/}}
184 184  
185 185  == Start a call ==
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252 252  Create a poll (interactive attachment) and let your chat members vote to make decisions more quickly.
253 253  ## ##
254 254  
255 -(% class="box infomessage" %)
256 -(((
255 +{{info}}
257 257  Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
258 -)))
257 +{{/info}}
259 259  
260 260  
261 261  {{id name="02-attentionmessages"/}} {{id name="02-alertmessages"/}}
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278 278  
279 279  All message types above can be removed before sending by clicking the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-normal.svg||height="20"]] icon. Your message will be sent as normal text then.
280 280  
281 -(% class="box infomessage" %)
282 -(((
280 +{{info}}
283 283  If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
284 -)))
282 +{{/info}}
285 285  
284 +
286 286  {{id name="02-ownattentionmessages"/}}
287 287  
288 288  == Activity / Reactions ==
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350 350  Select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-forward.svg||height="20"]] **Forward** to receive a list of existing chats to which you can forward the content. If you want to forward a message or attachment to a contact, list, or circle you haven't had a conversation with yet, click [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-chat-new.svg||height="20"]] **New Chat** and start selecting your participants.
351 351  
352 352  
352 +{{id name="02-pinmessage"/}}
353 +
354 +== Pin ==
355 +
356 +By pinning messages, you can make important or frequently needed information easily accessible and save chat participants the time to search for it.
357 +
358 +Move your cursor over the respective message or attachment, and click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu.
359 +
360 +Select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-pin.svg]] **Pin** and the message will be pinned to the top of the chat, visible to all members, in the pin bar.
361 +
362 +## ##
363 +[[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_chatview-pin.png||width="75%"]]
364 +## ##
365 +
366 +To remove a pinned message, hover your cursor over the respective message in the pin bar, click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu, and select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unpin.svg]] **Unpin**.
367 +
368 +{{info}}
369 +When you open a chat, the pin bar displays the latest pinned message by default. Click on the pin bar to scroll to the original message within the chat. Tapping the pin bar again will display the next pinned message.
370 +
371 +**A maximum of five messages can be pinned at the same time.** If five messages are already pinned and you want to pin another message, you will see a notification. You then have the option to replace the oldest pinned message with the new message.
372 +{{/info}}
373 +
374 +
353 353  {{id name="02-deletemessage"/}}
354 354  
355 355  == Delete ==
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358 358  
359 359  Move your cursor over the respective message or attachment, then click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the action menu and select  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-bin.svg||height="20"]] **Delete** to remove it permanently.
360 360  
361 -(% class="box infomessage" %)
362 -(((
383 +{{info}}
384 +In addition, [[chat admins>>||anchor="02-chatadministrators"]] are able remove your messages and attachments, too.
385 +
363 363  If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
364 -)))
387 +{{/info}}
365 365  
366 366  
367 367  {{id name="02-chatadministration"/}}
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415 415  
416 416  In the same way, you can [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unpin.svg||height="20"]] **Unpin** a chat again.
417 417  
418 -(% class="box infomessage" %)
419 -(((
441 +{{info}}
420 420  A chat that receives an [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-am-alert.svg||height="20"]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
421 -)))
443 +{{/info}}
422 422  
445 +
423 423  {{id name="chaction-favourite"/}}
424 424  
425 425  == Favourite ==
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452 452  
453 453  In the same way, you can [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-notification.svg||height="20"]] **Unmute** a chat to receive its notifications again.
454 454  
455 -(% class="box infomessage" %)
456 -(((
478 +{{info}}
457 457  If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a chat admin.
458 -)))
480 +{{/info}}
459 459  
482 +
460 460  {{id name="02-archivechat"/}}
461 461  
462 462  == Archive ==
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492 492  
493 493  To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
494 494  
495 -(% class="box infomessage" %)
496 -(((
518 +{{info}}
497 497  If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
498 498  
499 499  Please note that you cannot leave chats in which you have been added as part of a [[circle>>doc:Public.Applications.Desktop.User-Manual-Desktop4.WebHome||anchor="03-circles"]].
500 -)))
522 +{{/info}}
501 501  
524 +
502 502  {{id name="02-closechat"/}}
503 503  
504 504  == Close ==
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517 517  
518 518  If you are a chat admin, you can [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-unlock.svg||height="20"]] **Reopen** the chat in the chat view.
519 519  
520 -(% class="box infomessage" %)
521 -(((
543 +{{info}}
522 522  If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
523 -)))
545 +{{/info}}
524 524  
547 +
525 525  {{id name="02-chattoPDF"/}}
526 526  
527 527  == Export chat history ==
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539 539  
540 540  Open the chat and select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-settings.svg||height="20"]] **Chat settings** via [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] in the upper-right corner. Among other things, here you can edit the title or add more users to the conversation.
541 541  
542 -(% class="box infomessage" %)
543 -(((
565 +{{info}}
544 544  Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
545 -)))
567 +{{/info}}
546 546  
569 +
547 547  {{id name="02-chatavatar"/}}
548 548  
549 549  == Avatar ==
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604 604  
605 605  Chat administrators are included in the chat's list of **members**. They are highlighted by a respective label ( [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-adminlabel.svg||height="20"]] ).
606 606  
607 -Chat administrators are able to make changes in the chat settings, e.g. editing the chat title and chat mode, or promote other members to become an admin.
630 +Chat administrators can perfom advanced actions in a group chat:
608 608  
632 +* Manage chat members (add and remove)
633 +* Manage chat administrators (promote and demote)
634 +* Delete any message and attachment
635 +* Close the chat
636 +* Edit the chat title
637 +* Edit the chat mode
638 +* Edit the "Mute chat" permission (allow and disallow)
639 +## ##
640 +
609 609  In a 1:1 chat, both members become chat administrator by default.
610 610  
611 -In a group chat, the creator of the chat is automatically promoted to chat administrator. This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding circles or lists, or by a mix of all options mentioned.
643 +**In a group chat, the creator of the chat is automatically promoted to chat administrator.** This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding [[circles>>doc:Public.Applications.Desktop.User-Manual-Desktop4.Contacts.WebHome||anchor="03-circles"]] or [[lists>>doc:Public.Applications.Desktop.User-Manual-Desktop4.Contacts.WebHome||anchor="03-lists"]], or by a mix of all options mentioned.
612 612  
613 613  
614 614  {{id name="02-promotetoadmin"/}}
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637 637  
638 638  Click on individual read receipts respectively user avatars to view the user's contact information. If not all read receipts can be displayed, you will find the number of all read receipts at the end of the line. Click here to see a detailed overview of the current read receipts and a complete list of members.
639 639  
640 -(% class="box infomessage" %)
641 -(((
672 +{{info}}
642 642  Your Teamwire administrator may disable read receipts for all users.
643 -)))
674 +{{/info}}
644 644  
645 645  ## ##