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Wiki source code of c. Directory and Contacts

Last modified by teamwire001 on 2025/10/14 14:54
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teamwire001 1.1 1 {{id name="03-directory"/}}
2
3 Atop your messages you can find the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-directory.svg||height="20"]] **Directory**. It shows all synchronised [[Contacts>>doc:||anchor="03-contacts"]]; created [[Lists>>doc:||anchor="03-lists"]]; [[Circles>>doc:||anchor="03-circles"]] to which you have been assigned to by your Teamwire admin; and [[Bots>>doc:||anchor="03-bots"]], that you have access to.
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5
6 {{id name="03-search"/}}
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8 = Search =
9
10 Make use of the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-search.svg||height="20"]] **search bar** located atop the list of contacts to look for your colleagues. Enter (parts of) their name to see all of yours and other organisation's matching users. If a user is from another organisation, their associated organisation name will be shown.
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12 In the corresponding tabs of the directory, you can also search for names of lists, circles and bots.
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14
15 {{id name="03-contacts"/}}
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17 = Contacts =
18
19 In the  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-user.svg||height="20"]] **Contacts** tab you can see all users, sorted by their first name. The list shows all users which your Teamwire administrator allows you to see.
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21 ## ##
teamwire001 1.2 22 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_directory-1.png||width="75%"]]
teamwire001 1.1 23 ## ##
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25 {{id name="03-contactdata"/}}
26
27 == Contact info ==
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29 Click on a contact's name to open their profile and contact information.
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31 Depending on the data each of them has added, you will find a profile picture and info about their [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-place.svg||height="20"]] Organisation, [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-department.svg||height="20"]] Department, [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-role.svg||height="20"]] Role, or even [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-phone.svg||height="20"]] phone number.
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33
34 {{id name="03-contactchat"/}}
35
36 === Start chat ===
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38 Start a 1:1 conversation via the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-chat-new.svg||height="20"]] **Chat** button. You will be forwarded to the chat view automatically.
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40
41 {{id name="03-contactvoipvideo"/}}
42
43 === Start video call ===
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45 Start a video call via the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-call-video.svg||height="20"]] **Video** button. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. Begin your call with **Start video call.**
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47
48 {{id name="03-contactvoipvoice"/}}
49
50 === Start voice call ===
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52 Start a voice call via the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-call-voice.svg||height="20"]] **Call** button. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. Begin your call with **Start voice call.**
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54
55 {{id name="03-contactemail"/}}
56
57 === Send email ===
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59 If the user has added their email address to their contact data, you will find an [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-envelope.svg||height="20"]] **Email** button. The user's address will be moved to your default mail app where you can start composing an email.
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61
62 {{id name="03-blockauser"/}}
63
64 === Block a user ===
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66 When you block a user, they will not be able to create a 1:1 chat with you, or write messages to any existing 1:1 chats. If you are participating in a group chat with a blocked user, their messages will not be displayed to you.
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68 To block a user, open their profile and click **Block user **and confirm the prompt. Their profile will show a button to **Unblock user,** if you have already blocked them. Thus, you will be able to revoke a block.
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70 Alternatively, you can find a list of all blocked users in the Account section at **Privacy > [[Blocked contacts>>doc:Public.Applications.Desktop.User-Manual-Desktop4.Profile-and-Settings.WebHome||anchor="account-privacyset-blocked"]]** where you can unblock them.
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teamwire001 2.1 72 {{info}}
teamwire001 1.1 73 If you cannot block a contact, the feature may have been disabled by your Teamwire administrator.
teamwire001 2.1 74 {{/info}}
teamwire001 1.1 75
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77 {{id name="03-contacts-organisations"/}}
78
79 == Contacts from other organisations ==
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81 If your Teamwire admin allows communicating with externals, you may find users from other organisations in your contacts.
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83 Use the search bar and look for users. Their associated organisation name will be shown.
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85 **Requirements for finding users from other organisations**
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87 * Your Teamwire administrator has enabled a policy allowing the communication with external users
88 * The external's Teamwire administrator allows their users to be found in the directory
89 * The users are hosted on the same Teamwire Server (//backend//)
90 ## ##
91
92 {{id name="03-contacts-federated"/}}
93
94 == Federated contacts ==
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96 If your Teamwire administrator has enabled Teamwire Federation, you may find users of other organisations from another Teamwire Server (//backend//) in your contacts.
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98 They will automatically be shown in your list of contacts. They will show the Teamwire Federation icon [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-federated.svg||height="20"]] and their associated backend name.
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100 **Requirements for synchronising external users from another Teamwire Server**
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102 * Your Teamwire administrator has configured Teamwire Federation with another Teamwire Server (//backend//)
103 * Your Teamwire administrator has enabled your user account to use Teamwire Federation
104 ## ##
105
106 {{id name="03-lists"/}}
107
108 = Lists =
109
110 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-userlist.svg||height="20"]] **Lists** are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same list(s) based on different topics or projects.
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112 Lists are contact groups that you created yourself and are available in your directory only. Their users will not be notified of being part of your list. Think of lists as a kind of "private circles".
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114 When a chat is created, the list is parsed into its individual users which are added as independent chat participants. Unlike [[circles>>doc:||anchor="03-circles"]], they will be directly listed in the list of chat members.
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116 Your lists are synchronised to all devices you have logged in with your Teamwire account.
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118 ## ##
teamwire001 1.2 119 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@en_directory-2.png||width="75%"]]
teamwire001 1.1 120 ## ##
121
122 {{id name="03-createalist"/}}
123
124 == Create a list ==
125
126 To create a new list, open the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-userlist.svg||height="20"]] **Lists** tab and click [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-attach.svg||height="20"]]** New List** in the lower right corner.
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128 * **Define list name**
129 Define a name for your list. It is best to choose a name you can easily associate to the group of people.
130
131 * **Select members**
132 Select members from your [[list of contacts>>doc:||anchor="03-contacts"]]. You may use the search bar to find contacts faster.
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134
135 Confirm the creation of your list by clicking **OK.** You will return to your directory.
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137
138 {{id name="03-edityourlist"/}}
139
140 == Manage lists ==
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142 To edit an existing list, click on the name of the corresponding list in your directory to display all current members.If you want to add or remove contacts from your list later, click on the name of the list to view and edit it all current members.
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144 * **Rename list**
145 Click  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-edit.svg||height="20"]] and select the option  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-rename.svg||height="20"]]** Rename list**.
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147 * **Add members**
148 Click  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-edit.svg||height="20"]] and select the option  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-adduser.svg||height="20"]]**Add members**. You may use the search bar to find contacts faster and then select the members from your [[list of contacts>>doc:||anchor="03-contacts"]].
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150 * **Remove members**
teamwire001 2.2 151 Move your cursor over the respective user, click on the [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-more.svg||height="20"]] icon to open the context menu and select  [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-bin.svg||height="20"]] **Remove from list**.
teamwire001 1.1 152 ## ##
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teamwire001 2.1 154 {{warning}}
teamwire001 1.1 155 Changes made to your lists will not be applied to existing chats automatically. I.e., new list members will not automatically be added to a chat which was previously created with one of your lists.
teamwire001 2.1 156 {{/warning}}
teamwire001 1.1 157
teamwire001 2.1 158
teamwire001 1.1 159 {{id name="03-deleteyourlist"/}}
160
161 == Delete lists ==
162
163 To delete a list, click on the name of the corresponding list in your directory. Click [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-edit.svg||height="20"]] , then select [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-bin.svg||height="20"]] **Delete list** and confirm the prompt message.
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165 Please notice that this action cannot be undone.
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167
168 {{id name="03-groups"/}} {{id name="03-circles"/}}
169
170 = Circles =
171
172 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-circle.svg||height="20"]] **Circles** are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same circle(s) based on different topics or projects.
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174 Circles are managed by your Teamwire administrator and cannot be modified by you.
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176 In your directory, you will find all circles you are a member of yourself. You can use them when creating a chat or add them to an existing group conversation at a later time.
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178 Circles usually have names you can easily associate to a group of people, e.g. departments or teams.
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181 {{id name="03-circles-public"/}}
182
183 == Public circles ==
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185 Public circles are managed by your Teamwire administrator and cannot be modified by you.
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187 In your directory, you will find all public circles of your organisation without being a member yourself. You can use them when creating a chat. This allows special use cases, such as in the example below.
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189 * **Example: Confidential information**
190 You can now contact the HR department via chat and submit a photo or scanned document of your sick note. Therefore, you create a chat with the public circle "Personnel office". Your get in contact with the "Personnel office" circle without inviting all other employees of the organisation.
191 ## ##
192
193 {{id name="03-bots"/}}
194
195 = Bots =
196
197 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-bot.svg||height="20"]] **Bots** are external applications (e.g. chat bots) that you have been given access to by your Teamwire administrator. They are always labelled with the suffix //Bot// so that users know that they are not talking to a real person.
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199 For example, the RSS Bot, the WhatsApp Bot, a Web Chat Widget Bot, even a Barcode Scanner or a Flic Button Bot are just a few examples of useful and popular bots. [[In this article>>doc:Customer.Integrations.Teamwire-SDK.WebHome]] you can find more information and further examples of bots.
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