Changes for page b. Chats and Messaging

Last modified by teamwire003 on 2024/10/17 10:46

From version 1.1

edited by teamwire001
on 2021/06/10 09:56

Change comment: Imported from XAR

To version 3.5

edited by teamwire003
on 2024/10/17 10:46

Change comment: DOC-376

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--XWiki.teamwire001
++XWiki.teamwire003

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--Starting Teamwire, the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-tabmessages.png||height="20"]] **Messages** tab is shown by default. It shows all chats you have created or are involved in.
++Starting Teamwire, the inbox is shown and presents you all chats you are involved in.
--As you receive new messages, you will find a badge counter on the Messages tab indicating the amount of unread texts.
++As you receive new messages, you will find a badge on your Teamwire app icon showing the number of **unread chats**. The respective chats will have a badge showing the number of **unread messages**. Inside the chat, new messages are visually indicated from already read content by a separator.
--{{id name="02-inbox"/}}
++{{id name="02-filter"/}}
  = Inbox =
--When receiving new messages, the chat concerned is also provided with a badge on the amount of unread texts. This badge will disappear after you have opened / read the chat. In the chat itself, new messages are visually indicated from already read content by a separator.
++Your inbox provides four tabs which allow you to switch between the most important chat type criteria.
++* **All**
++The default tab which will show you read and unread, favourite and non-favourite, 1:1 and group chats or broadcasts alike. Archived chats are not shown.
++* **Favourites**
++This tab lists all your [[favourite chats>>doc:||anchor="chaction-favourite"]].
++
++* **Unread**
++This tab lists all chats with new messages and chats you have [[marked as unread>>doc:||anchor="chaction-unread"]].
++
++* **Archived**
++This tab lists all your [[archived chats>>doc:||anchor="02-archivechat"]].
++## ##
++
++## ##
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_inbox-1.png||width="75%"]]
++## ##
++
++
  {{id name="02-search"/}}
  == Search ==
--Atop your messages you will find a search bar. The search will look up for chat titles, contacts, groups, and message content. Results are separated into said categories. To stop and leave the search bar, click **Cancel.**
++Atop your messages you find a [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-search.svg||height="20"]] search bar. The search will look up for chat titles, contacts, circles, and message content. Results are separated into said categories.
++* Clicking on a search result will take you to the original message or chat.
++* Clicking on a contact within your search results, their profile and contact info will be opened.
++## ##
  {{id name="02-createnewchat"/}}
--= Create new chat =
++= Create a chat =
--To create a new chat, click [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-newchat.png||height="20"]] atop your messages. The creation process has two steps:
++To create a new chat, use the button [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-chat-new.svg||height="20"]] atop your inbox, where you can then choose from the following options.
--* [[Select participants>>doc:||anchor="02-selectparticipants"]]
--* Define a [[chat title>>doc:||anchor="02-definechattitle"]] and [[further settings>>doc:||anchor="02-definefurthersettings"]]
--You will enter the newly created chat automatically to send your message.
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-user.svg||height="20"]] [[1:1 Chat>>doc:||anchor="02-onetoonechat"]]
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-group.svg||height="20"]] [[Group Chat>>doc:||anchor="02-groupchat"]]
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-broadcast.svg||height="20"]] [[Broadcast>>doc:||anchor="02-broadcastchat"]]
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-federated.svg||height="20"]] [[Federated Chat>>doc:||anchor="02-federatedchat"]]
++## ##
++
++{{id name="02-onetoonechat"/}}
++
++== 1:1 chat ==
++
++Select a [[participant>>doc:||anchor="02-selectparticipants"]]. You will enter the new chat automatically and will be able to compose your first message. For 1:1 Chats Teamwire will show the name of the user you are talking to as title. Read here to find out which [[chat content and actions>>doc:||anchor="02-attachments"]] can be used.
++
++If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
++
++(% class="box warningmessage" %)
++(((
++1:1 chats cannot be subsequently extended with additional users to form a group chat.
++)))
++
++{{id name="02-groupchat"/}}
++
++== Group chat ==
++
++Select one or more [[participants>>doc:||anchor="02-selectparticipants"]] and set a [[chat title>>doc:||anchor="02-definechattitle"]]. You will enter the new chat automatically and will be able to compose your first message.
++
++More information about chat content and actions are available [[here>>doc:||anchor="02-attachments"]].
++
++
++{{id name="02-broadcastchat"/}}
++
++== Broadcast chat ==
++
++A broadcast chat is a group chat with the **broadcast **mode enabled. This mode is very useful for sharing announcements or briefings in your organisation.
++
++Select one or more [[participants>>doc:||anchor="02-selectparticipants"]] and set a [[chat title>>doc:||anchor="02-definechattitle"]]. You will enter the new chat automatically and will be able to compose your first message.
++
++More information about the broadcast chat mode are available [[here>>doc:||anchor="02-chatmode"]].
++
++
++{{id name="02-federatedchat"/}}
++
++== Federated chat ==
++
++Federated chats allow communicating with users from other Teamwire Servers.
++
++Select one or more [[participants>>doc:||anchor="02-selectparticipants"]] and set a [[chat title>>doc:||anchor="02-definechattitle"]]. You will enter the new chat automatically and will be able to compose your first message.
++
++
++{{id name="02-federatedchat-contacts"/}}
++
++=== Available contacts ===
++
++The availability of chat participants is limited to contacts and circles that have been enabled for federated usage. Therefore, you cannot create a chat from your organisation's federated and non-federated contacts. In case an important user is not available in your contacts when creating a federated chat, please approach your Teamwire admin.
++
++Currently it is currently not possible to add more chat members to the chat later.
++
++
++{{id name="02-federatedchat-content"/}}
++
++=== Available chat content ===
++
++The range of [[chat content>>doc:||anchor="02-attachments"]] is limited.
++
++Currently, the following attachment types are supported: photos, videos, files, attention messages and locations (viewing).
++
++
++{{id name="02-federatedchat-removed"/}}
++
++=== Removed federations ===
++
++If the federation with one or more Teamwire Servers is ended, federated chats are automatically closed. The participants cannot send new content. Unlike [[closed chats>>doc:||anchor="02-closechat"]], the chat history remains available for all members and can still be read.
++
++
  {{id name="02-selectparticipants"/}}
  == Select participants ==
--Select at least one user from your list of contacts - already selected contacts are indicated with an [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-checkm-green.png||height="20"]] and can be deselected by clicking again. When you have completed your selection, click **Next.**
++Select one or more users from your list of contacts by selecting the checkbox next to the user's name.
++Already selected contacts are indicated with an  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons_box_selected.svg||height="20"]]  and can be deselected by clicking again.
--[[image:Public.Applications.Desktop.User-Manual.WebHome@en_create1.png||height="450"]]
++You can combine contacts, lists, circles and bots as recipients for a chat. On the right-hand side you can see an overview of all selected recipients and also remove them there.
++Please note the **maximum of members** that can be added to a chat. This valua might be adjusted by your Teamwire administrator.
--Teamwire classifies your contacts into three types:
++## ##
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_newchat-1.png||width="75%"]]
++## ##
--* **Contacts**
--Single user accounts (usually employees and colleagues) your administrator has allowed to communicate with. For more information, see [[Contacts>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome]].
++Your contacts are split into four types and are listed per section.
--* **Groups**
--Predefined groups of people (similar to a mailing list) your administrator has allowed to communicate with, or you have created yourself. For more information, see [[Groups>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome]].
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-user.svg||height="20"]] [[Contacts>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-contacts"]]
--* **Directory**
--You can manually search the Directory (former //Enterprise Directory//) for individual internal and external users that have not yet been synchronised. Enter the **full first name** or **full last name** to see all matching users of your and other organisations. The account's associated organisation will be shown, too.
--\\**Requirements for finding user accounts via Directory**
--** Your Teamwire administrator has enabled a policy allowing the communication with external users
--** The external's Teamwire administrator allows their users to be found via Directory
--** The users are hosted on the same Teamwire server (//backend//)
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-userlist.svg||height="20"]] [[Lists>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-lists"]]
--The participants (so-called //members//) of your chat can be both individual contacts as well as groups. Please notice the **maximum of members** that can be added to a chat. The number of currently selected users will be shown during the creation (X / 1250 users).
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-circle.svg||height="20"]] [[Circles>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-circles"]]
--Your list of contacts is arranged in alphabetical order (by the last name) but it still might feel challenging finding your colleagues within an excessive number of users. **To find colleagues and groups more quickly, make use of the search bar** located atop the list of contacts. It will show all user accounts matching your input.
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-bot.svg||height="20"]] [[Bots>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-bots"]]
++## ##
++Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-search.svg||height="20"]] **search bar** to find your contacts, lists, circles and bots per section. The search bar is located above the left-side list of contacts.
++
  {{id name="02-definechattitle"/}}
  == Define chat title ==
--Define a matching title for your conversation. This title is not final and can be changed at any time via the [[Chat Settings>>doc:||anchor="02-chatsettings"]].
++Set a title for your conversation. This title is not final and can be changed at any time via [[Chat settings>>doc:||anchor="02-chatsettings"]].
++**For group chats,** setting a title is mandatory.
++
++## ##
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_newchat-2.png||width="75%"]]
++## ##
++
++Once you have made all the settings, click **Create**. You will then enter the new chat automatically and you will be able to compose your first message.
++
++
++{{id name="02-voipcall"/}}
++
++= Voice and video calls =
++
++You can contact one or multiple users in your existing chats via voice or video call.
++
++This feature is available for 1:1 chats and group chats.
++
++There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
++
  (% class="box infomessage" %)
  (((
--**For group chats,** setting a title is **mandatory.**
--\\The title is optional for 1:1 chats. If no title has been defined, Teamwire will show the name of the user you are talking to.
++If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
  )))
++{{id name="02-voipcall-start"/}}
--[[image:Public.Applications.Desktop.User-Manual.WebHome@en_create2.png||height="450"]]
++== Start a call ==
++Open an existing chat or [[create a new chat>>doc:||anchor="02-createnewchat"]] with your favoured participants.
--{{id name="02-definefurthersettings"/}}
++Start the call by tapping the respective button in the upper-right corner of the screen.
--== Define further settings ==
++Use  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-call-voice.svg||height="20"]]  to start a voice call and  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-call-video.svg||height="20"]]  to start a video call. You may enable your camera at any time during the voice call and turn it into a video call. You may disable your camera at any time of the video call, too.
--* **Chat avatar**
--In order to recognise chats more easily, you can set a picture for chat avatar.
++The other call participants will be notified, even if they are currently not actively using the Teamwire app.
--* **Allow to send messages**
--You can prohibit other chat members from sending messages to the conversation.
--This is the so-called **broadcast mode** which allows composing and sending messages only to [[chat administrators>>doc:||anchor="02-chatadministrators"]]. For more information, see [[chat mode>>doc:||anchor="02-chatmode"]].
++**The number of participants for group calls is limited** and given by your Teamwire server admin.
--* **Allow to mute notifications**
--Decide whether chat members are allowed to mute this conversation.
++If your group chat has more participants than the number of members allowed in a group call, the icons will change a bit into  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-call-voice-plus.svg||height="20"]]  for voice and  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-call-video-plus.svg||height="20"]]  for video calls. Before the call can begin, you will be shown the list of all chat members from which you have to select one or more users (up to the max. number of call members) for the call.
--* **Alert Chat**
--This feature is meant for emergencies. An alert chat will always stay on top of its members messages inbox until the content has been read. For more information, see [[alert message>>doc:||anchor="02-alertmessages"]].
++## ##
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_videocall-1.png||width="500"]] [[image:Public.Applications.Desktop.User-Manual.WebHome@en_videocall-2.png||width="500"]]
++## ##
--After defining all further settings, tap **Create** and you will enter the newly created chat automatically to compose and send your message.
++{{id name="02-voipcall-join"/}}
++== Join a call ==
--{{id name="02-chatcontentsandactions"/}}
++If you have missed a call, you can also join it later.
--= Chat contents and actions =
++Open the chat you were invited into to participate in the voice or video call. If the call is still ongoing, tap **Join** to access the call.
--{{id name="02-chatcontentsearch"/}}
++{{id name="02-voipcall-features"/}}
--== Search content ==
++== Features during a call ==
--Use the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-magnifier.png||height="20"]] atop your chat to open the search bar. You can look for message content or attachments. The search results are displayed below, double-clicking on an entry will show the original message or attachment.
++The following primary features are available during the call.
++* Enable / disable microphone
++* Enable / disable camera
++* Select sound device
++* Screen sharing
++* Raise hand
++* Toggle between front and backside camera
++## ##
--[[image:Public.Applications.Desktop.User-Manual.WebHome@en_content_search.png||height="500"]]
++{{id name="02-attachments"/}} {{id name="02-chatcontentsandactions"/}}
++= Attachments =
--{{id name="02-attachments"/}}
++In addition to texts and emojis, you can send various attachments via Teamwire. If you want to attach a photo, voice message, or the like, use one of the following options.
--== Attachments ==
--In addition to texts and emojis, you can send various attachments via Teamwire.
++[[image:Public.Applications.Desktop.User-Manual.WebHome@icons-clip.svg||height="20"]] **Attach file**
++Click to open your file explorer where you can select photos, videos, presentations and many other files to share in the chat. Alternatively, you can also drag and drop your documents into the Teamwire app to send them.
++
--If you want to attach a photo, appointment, or the like to your current conversation, click [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach.png||height="20"]] next to your text input field and select the type of file you want to share with the chat.
++[[image:Public.Applications.Desktop.User-Manual.WebHome@icons-attach-voice.svg||height="20"]] **Record voice message**
++Voice recording is limited to 180 seconds.
++
--[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach-image.png||height="17" width="17"]]  **Photos**
--Use this icon to select image or photo files. Your file explorer will show file types that are typical for image files.
++[[image:Public.Applications.Desktop.User-Manual.WebHome@icons-attach.svg||height="20"]] **Further attachments and features**
++You will be listed further options for sharing content.
--[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach-video.png||height="20"]] **Videos**
--Use this icon to select video files. Your file explorer will show file types that are typical for video files.
--[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-voicerecord.png||height="20"]] **Audio file**
--Use this symbol to select music or sound files. Your file explorer will show file types that are typical for audio files.
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-am-normal.svg||height="20"]] **Normal**
++Default setting when sending messages. Use this option to no longer mark a message as an [[attention message>>doc:||anchor="02-attentionmessages"]].
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-am-alert.svg||height="20"]] **Alert**,  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-am-announce.svg||height="20"]] **Announcement**  or  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-am-note.svg||height="20"]] **Note**
++These are so-called attention messages. More information about attention messages are available [[here>>path:#02-attentionmessages]].
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-attach-poll.svg||height="20"]] **Create poll**
++Create a poll (interactive attachment) with up to five options and let your chat members vote to make decisions more quickly.
++## ##
--[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach-file.png||height="20"]] **File**
--Select any further file type via your file explorer and attach them (e.g. PDF, text file, presentation, etc.).
++(% class="box infomessage" %)
++(((
++Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
++)))
--[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach-poll.png||height="20"]] **Poll**
--Create a poll (interactive attachment) and let your chat members vote to make decisions more quickly.
--(% class="box" %)
++{{id name="02-attentionmessages"/}} {{id name="02-alertmessages"/}}
++
++= Attention messages =
++
++Via [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-attach.svg||height="20"]] next to the text input field, various types of attention message are available in Teamwire.
++
++Chat members can respond to your status messages with a predefined selection of reactions without disrupting the flow of an active conversation. Reactions can also be sent by members of a broadcast chat.
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-am-alert.svg||height="20"]] **Alert**
++Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured in your [[App settings>>doc:Public.Applications.Desktop.User-Manual.Profile-and-Settings.WebHome||anchor="account-appset"]].
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-am-announce.svg||height="20"]] **Announcement**
++Label your message as an announcement (text input turns green). Chat members can react to your message via [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-emojithumb.svg||height="20"]] with a range of reactions.
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-am-note.svg||height="20"]] **Note**
++Label your message as an note (text input turns yellow). Chat members can react to your message via [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-emojithumb.svg||height="20"]] with a range of reactions.
++## ##
++
++All message types above can be removed before sending by clicking the [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-am-normal.svg||height="20"]] icon. Your message will be sent as normal text then.
++
++(% class="box infomessage" %)
  (((
--Your Teamwire administrator is able to prohibit sending certain (or all) attachment types. If they are not available to you, they may have been disabled.
++If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
  )))
++{{id name="02-ownattentionmessages"/}}
++
++== Activity / Reactions ==
++
++You can view the **reactions** to each of your attention messages via the [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-report.svg||height="20"]] **report.**
++
  ## ##
--{{id name="02-alertmessages"/}}
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_attentionreport.png||width="75%"]]
++## ##
--== Alert messages ==
++{{id name="02-livelocation"/}}
--The text input field allows labeling your message as alert by clicking [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-alarmoff.png||height="20"]] If the alert label is activated, the icon and your text input field will turn red: [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-alarmon.png||height="20"]]
++= Live location =
--Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read.
++**Teamwire mobile app** users can send their location once or share it live with all chat members over a defined period of time.
--To remove the alert label, click [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-alarmon.png||height="20"]] again.
++In the desktop app, you are able to open the live location by clicking on the map preview in the chat.
--The alert notification sound can be configured via [[Notifications>>doc:Public.Applications.Desktop.User-Manual.Settings.WebHome||anchor="06-notifications"]].
++In one chat, multiple users may share their live location at the same time. Their locations will be shown in a single map.
--(% class="box" %)
--(((
--The feature of sending alert messages has to be enabled by your Teamwire administrator. If it is not available to you, it may has been disabled.
--)))
++## ##
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_livelocation-1.png||width="75%"]]
++## ##
++The live map offers different tools and settings to view users and map material.
++
++* **Focus user**
++Click on one of the users to focus on them. This way, the user will always remain in the center of the map view. You can also select the user from the list of all chat members currently sharing their location.
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-tune.svg||height="20"]] **Map settings**
++Tippen Sie auf dieses Symbol, um die Karteneinstellungen aufzurufen.
  ## ##
--{{id name="02-replytomessage"/}}
++** **Show user names**
++If enabled, in addition to the user photos, their names will be displayed on the map, too.
++
++** **Show user role**
++If enabled, in addition to the user photos, their role will be displayed on the map, too (the information is taken from the user's profile).
++
++** **Group users**
++Enabled by default. Users who are in close proximity to each other are grouped together.
++## ##
--== Reply to message ==
++{{id name="meaction"/}}
--Perform a right click on the message or attachment concerned to open the context menu. Select **Reply** to quote the respective message when sending your answer. This is especially useful in conversations with a lot of users to not lose context.
++= Message actions =
--You can also open the context menu next to the message or attachment concerned via [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]]
++When you're in the chat view, you have different actions, which you can perform on your and other chat member's sent messages and attachments.
--{{id name="02-copymessage"/}}
++{{id name="02-replytomessage"/}}
--== Copy message ==
++== Reply ==
--Mark the concerned message content with your cursor and perform a right click to open the context menu. Select **Copy** (or use the shortcut //Ctrl + C// or //Cmd + C//) to copy the entire message content to your clipboard. You can paste the text into another chat or an external app.
++Move your cursor over the respective message or attachment, and click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu.
++Select [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-reply.svg||height="20"]] **Reply** to add a quote of the original message when sending your answer. This is especially useful in conversations with a lot of users and multiple topics. Replys help you and others to remember the context of a message.
++
  {{id name="02-forwardmessage"/}}
--== Forward message ==
++== Forward ==
--Perform a right click on the message or attachment concerned to open the context menu and select **Forward.** A list of all existing chats to which you can forward the content to will be displayed. If you want to use a new chat to forward the content to, click on **New Chat** atop the listed chats and continue selecting your participants.
++Move your cursor over the respective message or attachment, and click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu.
--You can also open the context menu next to the message or attachment concerned via [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]]
++Select [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-forward.svg||height="20"]] **Forward** to receive a list of existing chats to which you can forward the content. If you want to forward a message or attachment to a contact, list, or circle you haven't had a conversation with yet, click  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-chat-new.svg||height="20"]] **New Chat** and start selecting your participants.
  {{id name="02-deletemessage"/}}
--== Delete message ==
++== Delete ==
--The Teamwire desktop app does not provide an option to delete messages or attachments.
++You can delete your own messages and attachments in Teamwire, even if they have already been read.
--Please note that deleting content on your mobile Teamwire app only affects the respective device. Other members of this conversation will still be able to see the removed message / attachment; it will also remain visible to your other device(s) (e.g. your desktop app).
++Move your cursor over the respective message or attachment, then click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu and select  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-bin.svg||height="20"]] **Delete** to remove it permanently.
++(% class="box infomessage" %)
++(((
++If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
++)))
--{{id name="02-readreceipts"/}}
--== Read receipts ==
++{{id name="02-chatadministration"/}}
--The present [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-readeye.png||width="20"]] read receipts of the chat members are represented by their avatars. They can be found at the bottom of the conversation.
--Please note, that these read receipts **only apply to the last message** of the chat and cannot be viewed for previous messages.
++= Chat actions =
--(% class="box" %)
--(((
--Your Teamwire administrator may disable the feature of the read receipts for all users.
--)))
++These are actions that can be performed on your existing chats.
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-unread.svg||height="20"]] [[Mark chat as read / unread>>doc:||anchor="chaction-unread"]]
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-pin.svg||height="20"]] [[Pin chat>>doc:||anchor="chaction-pin"]]
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-favourite.svg||height="20"]] [[Favourite chat>>doc:||anchor="chaction-favourite"]]
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-mute.svg||height="20"]] [[Mute chat>>doc:||anchor="02-mutechat"]]
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-archive.svg||height="20"]] [[Archive chat>>doc:||anchor="02-archivechat"]]
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-leave.svg||height="20"]] [[Leave chat>>doc:||anchor="02-leavechat"]]
++
++* [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-lock.svg||height="20"]] [[Close chat>>doc:||anchor="02-closechat"]]
  ## ##
--{{id name="02-chatsettings"/}}
--= Chat Settings =
++{{id name="chaction-unread"/}}
--Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Chat Settings.** Among other things, here you are able to change the chat title or enable / disable other options.
++== Mark as read / unread ==
++**Mark a chat as read**, if you don't want to read new messages intentionally. The other chat members will still receive your [[read receipt>>doc:||anchor="02-readreceipts"]].
++
++Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu and select  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-read.svg||height="20"]] **Mark as read**.
++
++
++**Mark a chat as unread**, after you open it, either intentionally or accidentally. This can help you to remember you coming back to the conversation at a later point of time. This action will also show the chat in the [[**Unread** tab>>doc:||anchor="02-filter"]] in your inbox.
++
++Move your cursor over the respective chat in your inbox and click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu. Select  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-unread.svg||height="20"]] **Mark as unread**.
++
++
++{{id name="chaction-pin"/}}
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_inboxactions.png||data-xwiki-image-style-alignment="end" width="300"]]
++
++== Pin ==
++
++This is a personal setting and will only affect your own chats and inbox.
++
++
++Pinned chats stay on top of your inbox, even if other chats have newer messages.
++
++Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu and select  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-pin.svg||height="20"]] **Pin**.
++
++
++In the same way, you can  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-unpin.svg||height="20"]] **Unpin** a chat again.
++
  (% class="box infomessage" %)
  (((
--Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to the Chat Settings.
++A chat that receives an  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-am-alert.svg||height="20"]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
  )))
++{{id name="chaction-favourite"/}}
--[[image:Public.Applications.Desktop.User-Manual.WebHome@en_chatmenu.png||height="450"]]
++== Favourite ==
++This is a personal setting and will only affect your own chats and inbox.
--{{id name="02-chatavatar"/}}
--== Chat avatar ==
++Favourite chats are additionally shown in the [[**Favourites** tab>>doc:||anchor="02-filter"]] in your inbox. This feature helps you find your favourite conversations faster. Especially when forwarding messages or attachments, as your Favourites will be shown first in the list of available chats.
--Click on [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-pen.png||height="20"]] at the bottom of the avatar. Search via your file explorer for an image or photo and select it to use as your chat avatar. The new avatar will be shown to all members of the conversation.
++Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu and select  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-favourite.svg||height="20"]] **Favourite**.
--Click on [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-x.png||height="20"]] at the bottom of the avatar again to **Change** or **Delete** it.
++In the same way, you can [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-unfavourite.svg||height="20"]] **Unfavourite** a chat again.
--{{id name="02-chattitle"/}}
--== Chat title ==
++{{id name="02-mutechat"/}}
--Click on the pen in the line of the chat title to edit the chat title. Confirm your changes via Enter.
++== Mute ==
--If you want to reset a chat title, remove the current text input and confirm via Enter. The title will adopt the automatically generated name. For group chats, defining your own title is mandatory.
++This is a personal setting and will only affect your own chats and inbox.
--{{id name="02-chatmode"/}}
++Muted chats will no longer notify you about new messages via sound or push notification. This applies only per muted chat. The app icon in your taskbar will keep showing the number of unread chats.
--== Chat mode ==
++You have multiple options to  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-mute.svg||height="20"]] **Mute** a chat.
--Teamwire supports two chat modes. Change the current mode by enabling or disabling the **Allow to send messages** feature.
++* Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu and select the action.
++* Open the chat and select the action via  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
++## ##
--* **Normal**
--//Allow to send messages// enabled
--By default, the Chat Settings suggest to create a conversation with the //Normal// chat mode enabled. This mode allows all members to compose and send messages / attachments to the chat.
--
--* **Broadcast**
--//Allow to send messages// disabled
--The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in a company.
++In the same way, you can [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-notification.svg||height="20"]] **Unmute** a chat to receive its notifications again.
++(% class="box infomessage" %)
++(((
++If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a chat admin.
++)))
++
++{{id name="02-archivechat"/}}
++
++== Archive ==
++
++This is a personal setting and will only affect your own chats and inbox.
++
++
++You can archive a chats if it's no longer active or when a topic-based discussion is completed. Archived chats are **not displayed in your All tab** and are moved to the [[**Archived** tab>>doc:||anchor="02-filter"]] in your inbox.
++
++You have multiple options to  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-archive.svg||height="20"]] **Archive** a chat.
++
++* Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu and select the action.
++* Open the chat and select the action via  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
  ## ##
--{{id name="02-mediaoverview"/}}
--= Media Overview =
++In the same way, you can  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-unarchive.svg||height="20"]] **Unarchive** a chat from the Archived tab.
--Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Media Overview.** Here you will find all attachments that have been sent in the current chat. The media is filtered by its file type, but can also be viewed unfiltered via //All.//
++## ##
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_chatsettings.png||width="75%"]]
++## ##
++{{id name="02-leavechat"/}}
--{{id name="02-alerts"/}}
++== Leave ==
--= Alerts =
++You may leave a chat if you no longer want to be part of the conversation, or your participation is no longer required.
--Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Alerts.** You will find here all alerts that have been sent in the current chat.
++You have multiple options to  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-leave.svg||height="20"]] **Leave** a chat.
++* Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu and select the action.
++* Open the chat and select the action via  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
++## ##
--{{id name="02-chatadministrators"/}}
++To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
--= Chat administrators =
++(% class="box infomessage" %)
++(((
++If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
--Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Admins.** This section lists all administrators of the current chat.
++Please note that you cannot leave chats in which you have been added as part of a [[circle>>doc:Public.Applications.Desktop.User-Manual.WebHome||anchor="03-circles"]].
++)))
--Chat administrators are able to make changes in the Chat Settings, e.g. editing the chat title and chat mode, allowing to mute the chat, or promote other members to become chat administrator.
++{{id name="02-closechat"/}}
--In a 1:1 chat, both chat members are being administrator by default.
++== Close ==
--**In a group chat, the creator of the chat is automatically promoted for being administrator** - whether by selecting individual users, by adding groups ([[Organisation Groups>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome||anchor="04-organisationgroups"]] or [[User Groups>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome||anchor="04-usergroups"]]), or by creating the chat with a mix of both.
++This is an administrative setting and will affect all members of the chat.
--{{id name="02-promotetoadmin"/}}
++Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] can close a chat.
++Close a chat when the conversation is over and no longer needed. After a chat has been closed, the conversation can no longer be read by its members.
--== Promote to admin ==
++You have multiple options to  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-lock.svg||height="20"]] **Close** a chat.
--Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Members.** You receive a complete list of the current chat's participants. If the chat was created by using a group, you can click on the name of the group to view its list of members. Move your cursor over the user concerned, click on the appearing context menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] and select **Make chat admin.**
++* Move your cursor over the respective chat in your inbox, then click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]]  icon to open the action menu and select the action.
++* Open the chat and select the action via  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
++## ##
++If you are a chat admin, you can [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-unlock.svg||height="20"]] **Reopen** the chat in the chat view.
++
  (% class="box infomessage" %)
  (((
--The promotion for being chat administrator cannot be revoked.
++If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
  )))
--## ##
--{{id name="02-demoteadmin"/}}
++{{id name="02-chattoPDF"/}}
--== Demote admin ==
++== Export chat history ==
--The promotion for being chat administrator cannot be revoked.
++To export and save a chat as a PDF file, open the chat and select the [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-file-pdf.svg||height="20"]] **Export chat history** action via  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] in the upper-right corner.
--You may use the following workaround: Remove the user from the current chat and add them again afterwards. Thus the user is being removed from both the list of members and administrators, and will become a chat member only if you add them to the conversation again.
++In the next screen, select the period to be saved and confirm with **Export to PDF**. You can now specify the location where to store the PDF at.
++Please note that some attachments may not be available in the PDF format.
--{{id name="02-members"/}}
--= Members =
++{{id name="02-chatsettings"/}}
--Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Members.** This section lists all members of the current chat.
++= Chat settings =
--If the chat was created with a group (or if one has been added later), you can click on the name of the group to view its list of members.
++Open the chat and select  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-settings.svg||height="20"]] **Chat settings** via  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] in the upper-right corner. Among other things, here you can edit the title or add more users to the conversation.
++(% class="box infomessage" %)
++(((
++Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
++)))
--{{id name="02-addmoremembers"/}}
++{{id name="02-chatavatar"/}}
--== Add more members ==
++== Avatar ==
--In order to add further members to the chat, select **Add colleagues to chat** in the list of chat members. You will be forwarded to your list of contacts, where you can select users and groups whom you would like to add. Confirm your selection by clicking **OK.**
++Click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-camera.svg||height="20"]] icon in the current avatar to **change** or **remove** it. The new avatar will be shown to all members of the conversation.
--{{id name="02-removemembers"/}}
++{{id name="02-chattitle"/}}
--== Remove members ==
++== Title ==
--Move your cursor over the user concerned in the list of members, click on the appearing context menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] and select **Remove from chat** to have them removed. Users that have been added via a group cannot be removed individually. A group will always need to be removed as a whole.
++Below the avatar is a text field called **Chat name** where you can edit the current title. Confirm your entry and the new titel will be shown to all members of the conversation.
++Please note that changing the chat title is only available in group chats.
--{{id name="02-chatadministration"/}}
--= Chat administration =
++{{id name="02-chatmode"/}}
--Via the context menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] in the right upper corner of your chat view, you will find options to manage the current conversation, like muting, archiving and leaving the chat.
++== Mode ==
++Teamwire supports two chat modes. Change the current mode by enabling or disabling the **Allow to send messages** feature.
--{{id name="02-archivechat"/}}
++* **Normal**
++"Allow to send messages" enabled
++By default, the Chat Settings suggest to create a conversation with the //Normal// chat mode enabled. This mode allows all members to compose and send messages / attachments to the chat.
++
++* **Broadcast**
++"Allow to send messages" disabled
++The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in your organisation.
++## ##
--== Archive chat ==
++{{id name="02-members"/}}
--Archive a chat when the conversation is no longer active or when a topic-based discussion is completed. Archived chats are not displayed in your message inbox by default.
++== Members ==
--There are two options to archive a chat
++The currently viewed chat's **members** and the **chat admins** are listed here.
--* Open the chat concerned and click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of the screen, to open the context menu and select **Archive.**
--* **In your inbox, perform a right click** on the chat concerned to open the context menu and select **Archive.**
++If the chat was created or expanded by adding a circle, its name will be shown. The members of the circle can be viewed by opening the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] context menu and selecting  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-group.svg||height="20"]] **Members**.
--To display your archived chats again, make use of the app's menu bar (or use the menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] next to your name and avatar) and select **Teamwire > Chat > Show archived chats.** The archived chats now become visible in your inbox. You are able to **unarchive** a conversation again in the same way as you have archived them.
++{{id name="02-addmoremembers"/}}
--{{id name="02-mutechat"/}}
++=== Add members ===
--== Mute chat ==
++In the list of chat members, select the option [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-adduser.svg||height="20"]] **Add members**. You will be forwarded to your directory from which you can add further users and/or circles. Confirm your selection with **Done**.
--Mute a chat to stop receiving notifications. When muted, the notification sound and push notifications will not be triggered **for this chat.** The app icon on your taskbar will keep showing the amount of unread messages.
--There are two options to mute a chat
++{{id name="02-removemembers"/}}
--* Open the chat concerned and click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of the screen, to open the context menu and select **Mute.**
--* **In your inbox, perform a right click** on the chat concerned to open the context menu and select **Mute.**
++=== Remove members ===
--You can re-enable notifications for a chat in the same way.
++If you are a chat admin, you can remove users and circles in the list of chat members. Open the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] context menu and select  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-bin.svg||height="20"]] **Remove member**. You cannot remove individual users which have been added via circle. You have to remove the complete circle from the chat instead.
--(% class="box" %)
--(((
--Chat administrators are able to prohibit muting a chat. If the feature is not available to you, it may has been disabled.
--)))
--## ##
--{{id name="02-leavechat"/}}
++{{id name="02-chatadministrators"/}}
--== Leave chat ==
++== Administrators ==
--Leave a chat when you no longer want to be part of the conversation or your participation is no longer needed.
++Chat administrators are included in the chat's list of **members**. They are highlighted by a respective label ( [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-adminlabel.svg||height="20"]] ).
--There are two options to leave a chat
++Chat administrators are able to make changes in the chat settings, e.g. editing the chat title and chat mode, or promote other members to become an admin.
--* Open the chat concerned and click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of the screen, to open the context menu and select **Leave Chat.**
--* **In your inbox, perform a right click** on the chat concerned to open the context menu and select **Leave Chat.**
++In a 1:1 chat, both members become chat administrator by default.
--(% class="box" %)
--(((
--Please note that you cannot leave chats in which you have been added as part of a [[Organisation Group>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome||anchor="04-organisationgroups"]]. If you were added as a member of a [[User Group>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome||anchor="04-usergroups"]], you will have to confirm your withdrawal of the group first. You will then automatically leave the chat.
--)))
++In a group chat, the creator of the chat is automatically promoted to chat administrator. This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding circles or lists, or by a mix of all options mentioned.
--## ##
--{{id name="02-savechathistory"/}}
--== Save chat history ==
++{{id name="02-promotetoadmin"/}}
--To save the content of a chat in a PDF file, make use of the app's menu bar (or use the menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] next to your name and avatar) and select **Teamwire > Chat > Save as PDF.** In the following mask, define the period to be saved using the fields provided. Click again on **Save as PDF** and select a destination using your file explorer.
++=== Promote to chat admin ===
--Please note that not all attachments can be listed in PDF format.
++In the chat settings, open the list of members. If the chat was created or expanded by adding a circle, its name will be shown. It's members are listed when clicking on the circle's name or via the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] context menu and selecting  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-group.svg||height="20"]] **Members**.
++Open the user's  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-more.svg||height="20"]] context menu and there select  [[image:Public.Applications.Desktop.User-Manual.WebHome@icons-admin.svg||height="20"]] **Make chat admin**.
++
++
++{{id name="02-demoteadmin"/}}
++
++=== Demote chat admin ===
++
++In the Teamwire desktop app, the privileges of an admin cannot be revoked.
++
++You may use the following workaround: Remove the user from the current group chat and add them again afterwards. Thus, the user is being removed from both the list of members and administrators, and will become a regular chat member after adding them again.
++
++
++{{id name="02-readreceipts"/}}
++
++= Read receipts =
++
++The read receipts of chat members are represented by their user avatars and can be found at the bottom of the conversation. Please note, that these read receipts **only apply to the latest message** of the chat and cannot be viewed for previous messages.
++
++Click on individual read receipts respectively user avatars to view the user's contact information. If not all read receipts can be displayed, you will find the number of all read receipts at the end of the line. Click here to see a detailed overview of the current read receipts and a complete list of members.
++
++(% class="box infomessage" %)
++(((
++Your Teamwire administrator may disable read receipts for all users.
++)))
++
  ## ##

Changes for page b. Chats and Messaging

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