Changes for page b. Chats and Messaging

Last modified by teamwire003 on 2024/10/17 10:46

From 3.2 to 3.1

From version 3.1

edited by teamwire001
on 2022/05/25 08:32

Change comment: DOC-83: Add VoIP feature to manual

To version 1.1

edited by teamwire001
on 2021/06/10 09:56

Change comment: Imported from XAR

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@@ -1,4 +1,4 @@
--Starting Teamwire, the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-tabmessages.png||height="20"]] **Messages** tab is shown by default. It shows all chats you are involved in.
++Starting Teamwire, the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-tabmessages.png||height="20"]] **Messages** tab is shown by default. It shows all chats you have created or are involved in.
  As you receive new messages, you will find a badge counter on the Messages tab indicating the amount of unread texts.
@@ -7,7 +7,7 @@
  = Inbox =
--When receiving new messages, the chat concerned is also provided with a badge on the number of unread texts. This badge will disappear after you have visited the chat. Inside the chat, new messages are visually indicated from already read content by a separator.
++When receiving new messages, the chat concerned is also provided with a badge on the amount of unread texts. This badge will disappear after you have opened / read the chat. In the chat itself, new messages are visually indicated from already read content by a separator.
  {{id name="02-search"/}}
@@ -14,359 +14,232 @@
  == Search ==
--Atop your messages you will find a search bar. The search will look up for chat titles, contacts, groups, and message content. Results are separated into said categories.
++Atop your messages you will find a search bar. The search will look up for chat titles, contacts, groups, and message content. Results are separated into said categories. To stop and leave the search bar, click **Cancel.**
--* Clicking on a search result will take you to the original message or chat.
--* Clicking on a contact in the search results opens the chat with this contact or, if no chat exists with the contact yet, creates one.
--## ##
  {{id name="02-createnewchat"/}}
--= Create a chat =
++= Create new chat =
--To create a new chat, click [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-newchat.png||height="20"]] atop your messages. You can choose from the following options.
++To create a new chat, click [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-newchat.png||height="20"]] atop your messages. The creation process has two steps:
--* 1:1 Chat
--* Group Chat
--* Broadcast
--* Federated Chat
--## ##
++* [[Select participants>>doc:||anchor="02-selectparticipants"]]
++* Define a [[chat title>>doc:||anchor="02-definechattitle"]] and [[further settings>>doc:||anchor="02-definefurthersettings"]]
--{{id name="02-onetoonechat"/}}
++You will enter the newly created chat automatically to send your message.
--== 1:1 chat ==
--Select a [[participant>>doc:||anchor="02-selectparticipants"]]. You will enter the new chat automatically and will be able to compose your first message. For 1:1 Chats Teamwire will show the name of the user you are talking to as title. Read here to find out which [[chat content and actions>>doc:||anchor="02-chatcontentsandactions"]] can be used.
++{{id name="02-selectparticipants"/}}
--If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
++== Select participants ==
--(% class="box warningmessage" %)
--(((
--1:1 chats cannot be subsequently extended with additional users to form a group chat.
--)))
++Select at least one user from your list of contacts - already selected contacts are indicated with an [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-checkm-green.png||height="20"]] and can be deselected by clicking again. When you have completed your selection, click **Next.**
--{{id name="02-groupchat"/}}
--== Group chat ==
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_create1.png||height="450"]]
--Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
--More information about chat content and actions are available [[here>>doc:||anchor="02-chatcontentsandactions"]].
++Teamwire classifies your contacts into three types:
++* **Contacts**
++Single user accounts (usually employees and colleagues) your administrator has allowed to communicate with. For more information, see [[Contacts>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome]].
--{{id name="02-broadcastchat"/}}
++* **Groups**
++Predefined groups of people (similar to a mailing list) your administrator has allowed to communicate with, or you have created yourself. For more information, see [[Groups>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome]].
--== Broadcast chat ==
++* **Directory**
++You can manually search the Directory (former //Enterprise Directory//) for individual internal and external users that have not yet been synchronised. Enter the **full first name** or **full last name** to see all matching users of your and other organisations. The account's associated organisation will be shown, too.
++\\**Requirements for finding user accounts via Directory**
++** Your Teamwire administrator has enabled a policy allowing the communication with external users
++** The external's Teamwire administrator allows their users to be found via Directory
++** The users are hosted on the same Teamwire server (//backend//)
--A broadcast chat is a group chat with the [[broadcast mode>>doc:||anchor="02-chatmode"]] enabled. This mode is very useful for sharing announcements or briefings in your organisation.
++The participants (so-called //members//) of your chat can be both individual contacts as well as groups. Please notice the **maximum of members** that can be added to a chat. The number of currently selected users will be shown during the creation (X / 1250 users).
--Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
++Your list of contacts is arranged in alphabetical order (by the last name) but it still might feel challenging finding your colleagues within an excessive number of users. **To find colleagues and groups more quickly, make use of the search bar** located atop the list of contacts. It will show all user accounts matching your input.
--More information about the broadcast chat mode are available [[here>>doc:||anchor="02-chatmode"]].
--
--{{id name="02-federatedchat"/}}
--
--== Federated chat ==
--
--Federated chats allow communicating with users from other Teamwire Servers.
--
--Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
--
--
--{{id name="02-federatedchat-contacts"/}}
--
--=== Available contacts ===
--
--The availability of chat participants is limited to contacts and circles that have been enabled for federated usage. Therefore, you cannot create a chat from your organisation's federated and non-federated contacts. In case an important user is not available in your contacts when creating a federated chat, please approach your Teamwire admin.
--
--Currently it is currently not possible to add more chat members to the chat later.
--
--
--{{id name="02-federatedchat-content"/}}
--
--=== Available chat content ===
--
--The range of [[chat content>>doc:||anchor="02-chatcontentsandactions"]] is limited.
--
--Currently, the following attachment types are supported: photos, (gallery), videos (gallery), files. Attention messages are not supported at the moment.
--
--
--{{id name="02-federatedchat-removed"/}}
--
--=== Removed federations ===
--
--If the federation with one or more Teamwire Servers is ended, federated chats are automatically closed. The participants cannot send new content. Unlike [[closed chats>>doc:||anchor="02-closechat"]], the chat history remains available for all members and can still be read.
--
--
  {{id name="02-definechattitle"/}}
  == Define chat title ==
--Set a title for your conversation. This title is not final and can be changed at any time via [[Chat Settings>>doc:||anchor="02-chatsettings"]]. **For group chats,** setting a title is mandatory.
++Define a matching title for your conversation. This title is not final and can be changed at any time via the [[Chat Settings>>doc:||anchor="02-chatsettings"]].
--
--{{id name="02-selectparticipants"/}}
--
--== Select participants ==
--
--Select one or more users from your list of contacts by selecting the checkbox next to the user's name.
--
--Already selected contacts are indicated with an [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-checked.png||height="20"]] and can be deselected by clicking again.
--
--You can combine contacts, lists, circles and bots as recipients for a chat. On the right-hand side you can see an overview of all selected recipients and also remove them there.
--
--Please note the **maximum of members** that can be added to a chat, which will be shown above the overview (Members X / 500) during the creation. The default maximum for a chat is 500 members, but it may have been adjusted by your Teamwire administrator.
--
--## ##
--[[image:Public.Applications.Desktop.User-Manual.WebHome@EN__CreateChat.png||height="442" width="600"]]
--## ##
--
--Your contacts are split into four types and are listed per section.
--
--* [[Contacts>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-contacts"]]
--* [[Lists>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-lists"]]
--* [[Circles>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-circles"]]
--* [[Bots>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-bots"]]
--## ##
--
--Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the **search bar,** to find your contacts, lists, circles and bots per section. The search bar is located above the left-side list of contacts.
--
--
--{{id name="02-definefurthersettings"/}}
--
--== Define further settings ==
--
--* **Allow to mute notifications**
--Decide whether chat members are allowed to mute this conversation so they will no longer receive push notifications.
--
--* **Alert Chat**
--This feature is meant for emergencies. An alert chat will always stay on top of its members inbox until its messages has been read. Beside alert chats, you can also create alert messages. More information about alert messages are available at the [[Attention messages>>doc:||anchor="02-attentionmessages"]] chapter.
--## ##
--
--After defining all further settings, click **OK** to enter the new chat automatically and you will be able to compose your first message.
--
--
--{{id name="02-voipcall"/}}
--
--= Voice and video calls =
--
--You can contact one or multiple users in your existing chats via voice or video call.
--
--This feature is available for 1:1 chats and group chats.
--
--There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
--
  (% class="box infomessage" %)
  (((
--If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
++**For group chats,** setting a title is **mandatory.**
++\\The title is optional for 1:1 chats. If no title has been defined, Teamwire will show the name of the user you are talking to.
  )))
--{{id name="02-voipcall-start"/}}
--== Start a call ==
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_create2.png||height="450"]]
--Open an existing chat or [[create a new chat>>doc:||anchor="02-createnewchat"]] with your favoured participants.
--Start the call by tapping the respective button in the upper right corner of the screen.
++{{id name="02-definefurthersettings"/}}
--Use ## ##[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-voipvoice11.png||height="20"]]## ## to start a voice call and ## ##[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-voipvideo11.png||height="20"]]## ## to start a video call. You may enable your camera at any time during the voice call and turn it into a video call. You may disable your camera at any time of the video call, too.
++== Define further settings ==
--The other call participants will be notified, even if they are currently not actively using the Teamwire app.
++* **Chat avatar**
++In order to recognise chats more easily, you can set a picture for chat avatar.
++* **Allow to send messages**
++You can prohibit other chat members from sending messages to the conversation.
++This is the so-called **broadcast mode** which allows composing and sending messages only to [[chat administrators>>doc:||anchor="02-chatadministrators"]]. For more information, see [[chat mode>>doc:||anchor="02-chatmode"]].
--**The number of participants for group calls is limited** and given by your Teamwire server admin.
++* **Allow to mute notifications**
++Decide whether chat members are allowed to mute this conversation.
--If your group chat has more participants than the number of members allowed in a group call, the icons will change a bit into ## ##[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-voipvoicegroup.png||height="20"]]## ## for voice and ## ##[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-voipvideogroup.png||height="20"]]## ## for video calls. Before the call can begin, you will be shown the list of all chat members from which you have to select one or more users (up to the max. number of call members) for the call.
++* **Alert Chat**
++This feature is meant for emergencies. An alert chat will always stay on top of its members messages inbox until the content has been read. For more information, see [[alert message>>doc:||anchor="02-alertmessages"]].
++After defining all further settings, tap **Create** and you will enter the newly created chat automatically to compose and send your message.
--{{id name="02-voipcall-join"/}}
--== Join a call ==
++{{id name="02-chatcontentsandactions"/}}
--If you have missed a call, you can also join it later.
++= Chat contents and actions =
--Open the chat you were invited into to participate in the voice or video call. If the call is still ongoing, tap **Join** to access the call.
++{{id name="02-chatcontentsearch"/}}
--{{id name="02-voipcall-features"/}}
++== Search content ==
--== Features during a call ==
++Use the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-magnifier.png||height="20"]] atop your chat to open the search bar. You can look for message content or attachments. The search results are displayed below, double-clicking on an entry will show the original message or attachment.
--The following primary features are available during the call.
--* Enable / disable microphone
--* Enable / disable camera
--* Select sound device
--* Screen sharing
--* Raise hand
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_content_search.png||height="500"]]
--## ##
--{{id name="02-chatcontentsandactions"/}}
--
--= Chat content and actions =
--
--
  {{id name="02-attachments"/}}
--== Attachments and functions ==
++== Attachments ==
  In addition to texts and emojis, you can send various attachments via Teamwire.
--If you want to attach a photo, video, audio file, appointment, presentation, PDF or the like to your current conversation, click  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attachments-desktop.png||height="20"]]  to select your file, or just drag and drop it onto the Teamwire app to share it with the chat. For most photo files, a preview is displayed directly in the chat.
++If you want to attach a photo, appointment, or the like to your current conversation, click [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach.png||height="20"]] next to your text input field and select the type of file you want to share with the chat.
--Via the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attachments.png||height="20"]] button next to the text input field, Teamwire also provides additional features like [[attention messages>>doc:||anchor="02-attentionmessages"]] and [[polls>>doc:||anchor="02-polls"]].
++[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach-image.png||height="17" width="17"]]  **Photos**
++Use this icon to select image or photo files. Your file explorer will show file types that are typical for image files.
--With the button [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-microphone.png||height="20"]] , you can record voice messages, provided you have connected a microphone. Define your input and output devices in the [[General settings>>doc:Public.Applications.Desktop.User-Manual.Profile-and-Settings.WebHome||anchor="04-generalsettings"]].
++[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach-video.png||height="20"]] **Videos**
++Use this icon to select video files. Your file explorer will show file types that are typical for video files.
--(% class="box infomessage" %)
--(((
--Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
--)))
++[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-voicerecord.png||height="20"]] **Audio file**
++Use this symbol to select music or sound files. Your file explorer will show file types that are typical for audio files.
--{{id name="02-attentionmessages"/}} {{id name="02-alertmessages"/}}
++[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach-file.png||height="20"]] **File**
++Select any further file type via your file explorer and attach them (e.g. PDF, text file, presentation, etc.).
--== Attention messages ==
++[[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attach-poll.png||height="20"]] **Poll**
++Create a poll (interactive attachment) and let your chat members vote to make decisions more quickly.
--Via [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attachments.png||height="20"]] next to the text input field, various types of attention message are available in Teamwire.
--
--Chat members can respond to your status messages with a predefined selection of reactions without disrupting the flow of an active conversation. Reactions can also be sent by members of a broadcast chat.
--
--* [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-alert.png||height="20"]] **Alert**
--Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read.
--The alert notification sound can be configured via [[Settings > Notifications>>doc:Public.Applications.Desktop.User-Manual.Profile-and-Settings.WebHome||anchor="04-notifications"]].
--
--* [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-annoucement.png||height="20"]] **Announcement**
--Label your message as an announcement (text input turns green). Chat members can react to your message via [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-emptyActivities.png||height="20"]] with a range of reactions.
--
--* [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-note.png||height="20"]] **Note**
--Label your message as an note (text input turns yellow). Chat members can react to your message via [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-emptyActivities.png||height="20"]] with a range of reactions.
--## ##
--
--All message types above can be removed before sending by clicking the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-messagetype.png||height="20"]] icon. Your message will be sent as normal text then.
--
--(% class="box infomessage" %)
++(% class="box" %)
  (((
--If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
++Your Teamwire administrator is able to prohibit sending certain (or all) attachment types. If they are not available to you, they may have been disabled.
  )))
--{{id name="02-ownattentionmessages"/}}
++## ##
++{{id name="02-alertmessages"/}}
--=== Activity / Reactions ===
++== Alert messages ==
--You can view the **reactions** to one of your attention messages via the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-report.png||height="20"]] **report.**
++The text input field allows labeling your message as alert by clicking [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-alarmoff.png||height="20"]] If the alert label is activated, the icon and your text input field will turn red: [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-alarmon.png||height="20"]]
--You can find a chronological list of all reactions to your attention messages via the icon [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-bell.png||height="20"]] in the upper right corner of the chat.
++Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read.
++To remove the alert label, click [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-alarmon.png||height="20"]] again.
--{{id name="02-polls"/}}
++The alert notification sound can be configured via [[Notifications>>doc:Public.Applications.Desktop.User-Manual.Settings.WebHome||anchor="06-notifications"]].
--== Polls ==
--
--Via [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-attachments.png||height="20"]] next to the text input field, you can create polls in Teamwire.
--
--Click [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-poll.png||height="20"]] to create a poll and let your chat members vote to make decisions more quickly.
--
--
--{{id name="02-readreceipts"/}}
--
--== Read receipts ==
--
--The [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-readeye.png||height="15"]] read receipts of chat members are represented by their user avatars and can be found at the bottom of the conversation. Please note, that these read receipts **only apply to the latest message** of the chat and cannot be viewed for previous messages.
--
--If you are looking for a detailed view of the current read receipts, tap the line of user avatars to receive a complete list of members.
--
--(% class="box infomessage" %)
++(% class="box" %)
  (((
--Your Teamwire administrator may disable read receipts for all users.
++The feature of sending alert messages has to be enabled by your Teamwire administrator. If it is not available to you, it may has been disabled.
  )))
++## ##
  {{id name="02-replytomessage"/}}
--== Reply to a message ==
++== Reply to message ==
--Move your cursor at the respective message or attachment and click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  icon to open the context menu. Select **Reply** to add a quote of the original message when sending your answer. This is especially useful in conversations with a lot of users so you won't lose context.
++Perform a right click on the message or attachment concerned to open the context menu. Select **Reply** to quote the respective message when sending your answer. This is especially useful in conversations with a lot of users to not lose context.
++You can also open the context menu next to the message or attachment concerned via [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]]
++
  {{id name="02-copymessage"/}}
--== Copy a message ==
++== Copy message ==
--Move your cursor at the respective message or attachment and click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  icon to open the context menu. Select **Copy** to copy the entire message content to your clipboard.
++Mark the concerned message content with your cursor and perform a right click to open the context menu. Select **Copy** (or use the shortcut //Ctrl + C// or //Cmd + C//) to copy the entire message content to your clipboard. You can paste the text into another chat or an external app.
--You can also mark a part of the message with your cursor and perform a right click to open the context menu. Select **Copy** (or use the shortcut //Ctrl+C// resp. //Cmd+C//) to copy the content to your clipboard.
--You can paste the text to another chat or an external app.
--
--(% class="box infomessage" %)
--(((
--If you cannot copy a message, the feature may have been disabled by your Teamwire administrator.
--)))
--
  {{id name="02-forwardmessage"/}}
--== Forward a message ==
++== Forward message ==
--Move your cursor at the respective message or attachment and click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  icon to open the context menu and select **Forward.** A list of all existing chats to which you can forward the content to will be displayed. If you want to use a new chat to forward the content to, click on **New Chat** atop the listed chats and continue selecting your participants.
++Perform a right click on the message or attachment concerned to open the context menu and select **Forward.** A list of all existing chats to which you can forward the content to will be displayed. If you want to use a new chat to forward the content to, click on **New Chat** atop the listed chats and continue selecting your participants.
++You can also open the context menu next to the message or attachment concerned via [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]]
++
  {{id name="02-deletemessage"/}}
--== Delete a message ==
++== Delete message ==
--You can delete your own messages and attachments in Teamwire, even if they have already been read. Move your cursor at the respective message or attachment and click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  icon to open the context menu and select **Delete** to remove it.
++The Teamwire desktop app does not provide an option to delete messages or attachments.
--(% class="box infomessage" %)
--(((
--If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
--)))
++Please note that deleting content on your mobile Teamwire app only affects the respective device. Other members of this conversation will still be able to see the removed message / attachment; it will also remain visible to your other device(s) (e.g. your desktop app).
--{{id name="02-chatmenu"/}}
--= Chat menu =
++{{id name="02-readreceipts"/}}
--In your current chat view, click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  icon in the right upper corner to open the chat menu.
++== Read receipts ==
--Here you can make different adjustments to the chat like adding further users, view attachments and attention messages, or leave the conversation.
++The present [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-readeye.png||width="20"]] read receipts of the chat members are represented by their avatars. They can be found at the bottom of the conversation.
++Please note, that these read receipts **only apply to the last message** of the chat and cannot be viewed for previous messages.
++(% class="box" %)
++(((
++Your Teamwire administrator may disable the feature of the read receipts for all users.
++)))
++## ##
  {{id name="02-chatsettings"/}}
--== Chat settings ==
++= Chat Settings =
--Select **Chat Settings** from the chat menu. Among other things, here you can edit the title.
++Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Chat Settings.** Among other things, here you are able to change the chat title or enable / disable other options.
  (% class="box infomessage" %)
  (((
--Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
++Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to the Chat Settings.
  )))
--## ##
--[[image:Public.Applications.Desktop.User-Manual.WebHome@EN__ChatMenu.png||height="450" width="600"]]
--## ##
++[[image:Public.Applications.Desktop.User-Manual.WebHome@en_chatmenu.png||height="450"]]
++
++
  {{id name="02-chatavatar"/}}
--=== Chat avatar ===
++== Chat avatar ==
--Click on the current chat avatar to search your file explorer for an image or photo and select it. The new avatar will be shown to all members of the conversation.
++Click on [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-pen.png||height="20"]] at the bottom of the avatar. Search via your file explorer for an image or photo and select it to use as your chat avatar. The new avatar will be shown to all members of the conversation.
--Click the avatar again to **change** or **remove** the image.
++Click on [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-x.png||height="20"]] at the bottom of the avatar again to **Change** or **Delete** it.
  {{id name="02-chattitle"/}}
--=== Chat title ===
++== Chat title ==
--Click the text below the chat avatar to edit the chat title. Confirm your changes via Enter.
++Click on the pen in the line of the chat title to edit the chat title. Confirm your changes via Enter.
--If you want to reset a chat title, remove the current text and confirm via Enter. The title will adopt the automatically generated name. But remember that defining a title is mandatory for group chats.
++If you want to reset a chat title, remove the current text input and confirm via Enter. The title will adopt the automatically generated name. For group chats, defining your own title is mandatory.
  {{id name="02-chatmode"/}}
--=== Chat mode ===
++== Chat mode ==
  Teamwire supports two chat modes. Change the current mode by enabling or disabling the **Allow to send messages** feature.
@@ -376,168 +376,143 @@
  * **Broadcast**
  //Allow to send messages// disabled
--The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in your organisation.
--## ##
++The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in a company.
++## ##
  {{id name="02-mediaoverview"/}}
--== Media overview ==
++= Media Overview =
--Select **Media overview **from the chat menu. It allows you to look up for all attachments that have been shared in the current chat. The media is filtered by its file type, but can also be viewed unfiltered via //All.//
++Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Media Overview.** Here you will find all attachments that have been sent in the current chat. The media is filtered by its file type, but can also be viewed unfiltered via //All.//
--{{id name="02-allattentionmessages"/}}
++{{id name="02-alerts"/}}
--== Alerts, announcements and notes ==
++= Alerts =
--Select **Alerts, Announcements** or **Notes **from the chat menu. You will find a summary of all attention messages that have been shared in the current chat.
++Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Alerts.** You will find here all alerts that have been sent in the current chat.
  {{id name="02-chatadministrators"/}}
--== Chat administrators ==
++= Chat administrators =
--Select **Admins **from the chat menu. This section lists all administrators of the current chat.
++Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Admins.** This section lists all administrators of the current chat.
  Chat administrators are able to make changes in the Chat Settings, e.g. editing the chat title and chat mode, allowing to mute the chat, or promote other members to become chat administrator.
--In a 1:1 chat, both members become chat administrator by default.
++In a 1:1 chat, both chat members are being administrator by default.
--**In a group chat, the creator of the chat is automatically promoted to chat administrator.** This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding [[circles>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-circles"]] or [[lists>>doc:Public.Applications.Desktop.User-Manual.Contacts.WebHome||anchor="03-lists"]], or by a mix of all options mentioned.
++**In a group chat, the creator of the chat is automatically promoted for being administrator** - whether by selecting individual users, by adding groups ([[Organisation Groups>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome||anchor="04-organisationgroups"]] or [[User Groups>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome||anchor="04-usergroups"]]), or by creating the chat with a mix of both.
  {{id name="02-promotetoadmin"/}}
--=== Promote to admin ===
++== Promote to admin ==
--Select **Members** from the chat menu to see a complete list of the current chat's participants. If the chat was created via circle, click on its name to view the list of members. Move your cursor at the user of concern and click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  icon to open the context menu. Select **Make chat admin.**
++Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Members.** You receive a complete list of the current chat's participants. If the chat was created by using a group, you can click on the name of the group to view its list of members. Move your cursor over the user concerned, click on the appearing context menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] and select **Make chat admin.**
  (% class="box infomessage" %)
  (((
--The admin promotion cannot be revoked.
++The promotion for being chat administrator cannot be revoked.
  )))
--=== Demote admin ===
++## ##
++{{id name="02-demoteadmin"/}}
--The admin promotion cannot be revoked.
++== Demote admin ==
--You may use the following workaround: Remove the user from the current chat and add them again afterwards. Thus, the user is being removed from both the list of members and administrators, and will become a regular chat member after adding them again.
++The promotion for being chat administrator cannot be revoked.
++You may use the following workaround: Remove the user from the current chat and add them again afterwards. Thus the user is being removed from both the list of members and administrators, and will become a chat member only if you add them to the conversation again.
++
  {{id name="02-members"/}}
--== Members ==
++= Members =
--Select **Members **from the chat menu. This section lists all members of the current chat incl. chat administrators.
++Click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of your chat view to open the context menu and select **Members.** This section lists all members of the current chat.
--If the chat was created by adding a circle, its name will be shown. The members of the circle can be viewed by clicking the circle name.
++If the chat was created with a group (or if one has been added later), you can click on the name of the group to view its list of members.
  {{id name="02-addmoremembers"/}}
--=== Add more members ===
++== Add more members ==
--In order to add further members to the chat, select **Add colleagues to chat** in the list of chat members. You will be forwarded to your directory from which you can add further users and/or circles and lists. Confirm your selection by clicking **OK.**
++In order to add further members to the chat, select **Add colleagues to chat** in the list of chat members. You will be forwarded to your list of contacts, where you can select users and groups whom you would like to add. Confirm your selection by clicking **OK.**
  {{id name="02-removemembers"/}}
--=== Remove members ===
++== Remove members ==
--Move your cursor at the user of concern and click on the  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  icon to open the context menu. Select **Remove from chat.** You cannot remove individual users which have been added via circle. You have to remove the complete circle from the chat instead.
++Move your cursor over the user concerned in the list of members, click on the appearing context menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] and select **Remove from chat** to have them removed. Users that have been added via a group cannot be removed individually. A group will always need to be removed as a whole.
  {{id name="02-chatadministration"/}}
--== Chat administration ==
++= Chat administration =
--In the chat menu, you will find multiple options to manage the current conversation, like muting, archiving, leaving or closing the chat.
++Via the context menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] in the right upper corner of your chat view, you will find options to manage the current conversation, like muting, archiving and leaving the chat.
  {{id name="02-archivechat"/}}
--=== Archive chat ===
++== Archive chat ==
--This is a personal setting and will only affect your own user account.
--
  Archive a chat when the conversation is no longer active or when a topic-based discussion is completed. Archived chats are not displayed in your message inbox by default.
  There are two options to archive a chat
--* Open the respective chat and select the **Archive** option from the menu  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  in the right upper corner of the screen.
--* In your **inbox,** perform a right click on the respective chat to open the context menu and select **Archive.**
--## ##
++* Open the chat concerned and click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of the screen, to open the context menu and select **Archive.**
++* **In your inbox, perform a right click** on the chat concerned to open the context menu and select **Archive.**
--To display archived chats in your inbox, make use of the app's menu bar (or use the menu  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  next to your name and avatar) and select **Teamwire > Chat > Show archived chats.** The archived chats now become visible in your inbox. You are able to **unarchive** a conversation again in the same way as you have archived them.
++To display your archived chats again, make use of the app's menu bar (or use the menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] next to your name and avatar) and select **Teamwire > Chat > Show archived chats.** The archived chats now become visible in your inbox. You are able to **unarchive** a conversation again in the same way as you have archived them.
  {{id name="02-mutechat"/}}
--=== Mute chat ===
++== Mute chat ==
--This is a personal setting and will only affect your own user account.
++Mute a chat to stop receiving notifications. When muted, the notification sound and push notifications will not be triggered **for this chat.** The app icon on your taskbar will keep showing the amount of unread messages.
--Mute a chat to stop receiving notifications. When muted, the notification sound, vibration and push notifications will not be triggered **for this chat.** The app icon on your home screen will keep showing the number of unread messages.
--
  There are two options to mute a chat
--* Open the respective chat and select the **Mute** option from the menu  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  in the right upper corner of the screen.
--* In your **inbox,** perform a right click on the respective chat to open the context menu and select **Mute.**
--## ##
++* Open the chat concerned and click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of the screen, to open the context menu and select **Mute.**
++* **In your inbox, perform a right click** on the chat concerned to open the context menu and select **Mute.**
  You can re-enable notifications for a chat in the same way.
--(% class="box infomessage" %)
++(% class="box" %)
  (((
--If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a chat admin.
++Chat administrators are able to prohibit muting a chat. If the feature is not available to you, it may has been disabled.
  )))
--{{id name="02-closechat"/}}
--
--=== Close chat ===
--
--This is an administrative setting and will affect all members of the chat. Only chat administrators can close a chat.
--
--Close a chat when the conversation is over and no longer needed.
--After it has been closed, the chat will show an according info message and the chat history can no longer be read by its members.
--
--There are two options to close a chat
--
--* Open the respective chat and select the **Close chat** option from the menu  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  in the right upper corner of the screen.
--* In your **inbox,** perform a right click on the respective chat to open the context menu and select **Close Chat.**
  ## ##
--
--If you are a chat admin, you can right-click the chat in your inbox to **Reopen** it. This option is also available in the chat view.
--
--(% class="box infomessage" %)
--(((
--If the "Close chat" option is not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
--
  {{id name="02-leavechat"/}}
--=== Leave chat ===
++== Leave chat ==
  Leave a chat when you no longer want to be part of the conversation or your participation is no longer needed.
  There are two options to leave a chat
--* Open the respective chat and select the **Leave chat **option from the menu  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  in the right upper corner of the screen.
--* In your **inbox,** perform a right click on the respective chat to open the context menu and select **Leave Chat.**
++* Open the chat concerned and click on the [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] icon in the right upper corner of the screen, to open the context menu and select **Leave Chat.**
++* **In your inbox, perform a right click** on the chat concerned to open the context menu and select **Leave Chat.**
--(% class="box infomessage" %)
++(% class="box" %)
  (((
--If the "Leave chat" option is not available to you, the feature may have been disabled by your Teamwire administrator.
--
--Please note that you cannot leave chats in which you have been added as part of a [[circle>>doc:Public.Applications.Desktop.User-Manual.WebHome||anchor="03-circles"]].
++Please note that you cannot leave chats in which you have been added as part of a [[Organisation Group>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome||anchor="04-organisationgroups"]]. If you were added as a member of a [[User Group>>doc:Public.Applications.Desktop.User-Manual.Groups.WebHome||anchor="04-usergroups"]], you will have to confirm your withdrawal of the group first. You will then automatically leave the chat.
  )))
--{{id name="02-chattoPDF"/}}
++## ##
++{{id name="02-savechathistory"/}}
--=== Save chat history ===
++== Save chat history ==
--To save the content of a chat in a PDF file, make use of the app's menu bar (or use the menu  [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-menu.png||height="4"]]  next to your name and avatar) and select **Teamwire > Chat > Save as PDF.** In the following mask, define the period to be saved. Click again on **Save as PDF** and select a destination using your file explorer.
++To save the content of a chat in a PDF file, make use of the app's menu bar (or use the menu [[image:Public.Applications.Desktop.User-Manual.WebHome@icon-contextm.png||height="20"]] next to your name and avatar) and select **Teamwire > Chat > Save as PDF.** In the following mask, define the period to be saved using the fields provided. Click again on **Save as PDF** and select a destination using your file explorer.
--Please note that some attachments may not be listed in PDF format.
++Please note that not all attachments can be listed in PDF format.
  ## ##

Changes for page b. Chats and Messaging

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