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Wiki source code of b. Chats and Messaging

Last modified by teamwire001 on 2026/07/22 08:18
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teamwire001 3.1 1 When starting Teamwire, the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-messages.svg]] **Chats** tab is shown by default. It shows all chats you are involved in.
teamwire001 1.1 2
teamwire001 3.1 3 As you receive new messages, you will find a badge on the Chats tab showing the number of **unread chats**. The respective chat which received new messages will have a badge showing the number of **unread messages**. Inside the chat, new messages are visually indicated from already read content by a separator.
teamwire001 1.1 4
5
teamwire001 3.1 6 {{id name="02-filter"/}}
teamwire001 1.1 7
8 = Inbox =
9
teamwire001 3.1 10 Your inbox provides four tabs which allow you to switch between the most important chat type criteria.
teamwire001 1.1 11
teamwire001 3.1 12 * **All**
13 The default tab which will show you read and unread, favourite and non-favourite, 1:1 and group chats or broadcasts alike. Archived chats are not shown.
teamwire001 1.1 14
teamwire001 3.1 15 * **Favourites**
16 This tab lists all your [[favourite chats>>doc:||anchor="chaction-favourite"]].
teamwire001 1.1 17
teamwire001 3.1 18 * **Unread**
19 This tab lists all chats with new messages and chats you have [[marked as unread>>doc:||anchor="chaction-unread"]].
teamwire001 1.1 20
teamwire001 3.1 21 * **Archived**
22 This tab lists all your [[archived chats>>doc:||anchor="02-archivechat"]].
23 ## ##
teamwire001 1.1 24
teamwire001 1.2 25 ## ##
teamwire001 3.1 26 [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-1.png||width="280px"]]
27 ## ##
teamwire001 1.1 28
29 {{id name="02-search"/}}
30
teamwire001 3.1 31 = Search =
teamwire001 1.1 32
teamwire001 8.1 33 Swiping down in your inbox will make the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar appear atop your chats. The search will look up for chat titles, contacts, roles, circles, bots, and message content. To stop and leave the search bar, tap **Cancel**.
teamwire001 1.1 34
35
36 {{id name="02-createnewchat"/}}
37
teamwire001 1.2 38 = Create a chat =
teamwire001 1.1 39
teamwire001 3.1 40 To create a new chat, use the button [[image:Public.Applications.iOS.User-Manual.WebHome@icons-chat-new.svg]] in the lower-right corner of the screen, where you can then choose from the following options.
teamwire001 1.1 41
teamwire001 3.1 42
43 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg||height="20"]] [[1:1 Chat>>doc:||anchor="02-onetoonechat"]]
44
45 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg||height="22"]] [[Group Chat>>doc:||anchor="02-groupchat"]]
46
47 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-broadcast.svg||height="21"]] [[Broadcast>>doc:||anchor="02-broadcastchat"]]
48
49 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-federated.svg||height="20"]] [[Federated Chat>>doc:||anchor="02-federatedchat"]]
teamwire001 1.2 50 ## ##
teamwire001 1.1 51
teamwire001 1.2 52 {{id name="02-onetoonechat"/}}
teamwire001 1.1 53
teamwire001 1.2 54 == 1:1 chat ==
teamwire001 1.1 55
teamwire001 1.2 56 Select a [[participant>>doc:||anchor="02-selectparticipants"]]. You will enter the new chat automatically and will be able to compose your first message. For 1:1 Chats Teamwire will show the name of the user you are talking to as title. Read here to find out which [[chat content and actions>>doc:||anchor="02-chatcontentsandactions"]] can be used.
teamwire001 1.1 57
teamwire001 1.2 58 If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
teamwire001 1.1 59
teamwire003 6.5 60 {{warning}}
teamwire001 1.2 61 1:1 chats cannot be subsequently extended with additional users to form a group chat.
teamwire003 6.5 62 {{/warning}}
teamwire001 1.1 63
teamwire003 6.5 64
teamwire001 1.2 65 {{id name="02-groupchat"/}}
teamwire001 1.1 66
teamwire001 1.2 67 == Group chat ==
teamwire001 1.1 68
teamwire001 1.2 69 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
teamwire001 1.1 70
teamwire001 1.2 71 More information about chat content and actions are available [[here>>doc:||anchor="02-chatcontentsandactions"]].
teamwire001 1.1 72
73
teamwire001 1.2 74 {{id name="02-broadcastchat"/}}
teamwire001 1.1 75
teamwire001 1.2 76 == Broadcast chat ==
teamwire001 1.1 77
teamwire001 1.2 78 A broadcast chat is a group chat with the [[broadcast mode>>doc:||anchor="02-chatmode"]] enabled. This mode is very useful for sharing announcements or briefings in your organisation.
teamwire001 1.1 79
teamwire001 1.2 80 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
teamwire001 1.1 81
teamwire001 1.2 82 More information about the broadcast chat mode [[here>>doc:||anchor="02-chatmode"]].
teamwire001 1.1 83
84
teamwire001 1.2 85 {{id name="02-federatedchat"/}}
teamwire001 1.1 86
teamwire001 1.2 87 == Federated chat ==
teamwire001 1.1 88
teamwire001 1.2 89 Federated chats allow communicating with users from other Teamwire Servers.
teamwire001 1.1 90
teamwire001 1.2 91 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
teamwire001 1.1 92
93
teamwire001 1.2 94 {{id name="02-federatedchat-contacts"/}}
teamwire001 1.1 95
teamwire001 1.2 96 === Available contacts ===
teamwire001 1.1 97
teamwire001 1.2 98 The availability of chat participants is limited to contacts and circles that have been enabled for federated usage. Therefore, you cannot create a chat from your organisation's federated and non-federated contacts. In case an important user is not available in your contacts when creating a federated chat, please approach your Teamwire admin.
99
teamwire001 3.1 100 Currently, it is not possible to add more chat members to the chat later.
teamwire001 1.2 101
102
103 {{id name="02-federatedchat-content"/}}
104
105 === Available chat content ===
106
107 The range of [[chat content>>doc:||anchor="02-chatcontentsandactions"]] is limited.
108
teamwire001 2.4 109 Currently, the following attachment types are supported: photos, (gallery), videos (gallery), files, attention messages and locations.
teamwire001 1.2 110
111
112 {{id name="02-federatedchat-removed"/}}
113
114 === Removed federations ===
115
116 If the federation with one or more Teamwire Servers is ended, federated chats are automatically closed. The participants cannot send new content. Unlike [[closed chats>>doc:||anchor="02-closechat"]], the chat history remains available for all members and can still be read.
117
118
119 {{id name="02-selectparticipants"/}}
120
121 == Select participants ==
122
123 Select one or more users from your list of contacts by tapping the checkbox next to the user's name.
124
teamwire001 3.1 125 Already selected contacts are indicated with an  [[image:Public.Applications.iOS.User-Manual.WebHome@icons_box_selected.svg]] and can be deselected by re-tapping.
teamwire001 1.2 126
127 Please note the **maximum of members** that can be added to a chat, which will be shown above the overview (Members X / 500) during the creation. The default maximum for a chat is 500 members, but it may have been adjusted by your Teamwire administrator.
128
129
130 Your contacts are split into four types and are listed per section.
131
teamwire001 3.1 132 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg||height="20"]] [[Contacts>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-contacts"]]
133
teamwire001 8.1 134 * [[image:Public.Attachments.WebHome@icons-role.svg]] [[Roles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-roles"]]
135
teamwire001 3.1 136 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-userlist.svg]] [[Lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]]
137
138 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-circle.svg||height="21"]] [[Circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]]
139
140 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-bot.svg||height="22"]] [[Bots>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-bots"]]
teamwire001 1.2 141 ## ##
142
teamwire001 8.1 143 Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar, to find your contacts, roles, lists, circles and bots more easily.
teamwire001 1.2 144
teamwire001 3.1 145 ## ##
146 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create2.png||width="280px"]]
147 ## ##
teamwire001 1.2 148
149 {{id name="02-definechattitle"/}}
150
teamwire001 3.1 151 == Define title ==
teamwire001 1.2 152
153 Set a title for your conversation. This title is not final and can be changed at any time via [[Chat Settings>>doc:||anchor="02-chatsettings"]]. **For group chats,** setting a title is mandatory.
154
155
teamwire001 1.1 156 {{id name="02-definefurthersettings"/}}
157
158 == Define further settings ==
159
160 * **Allow to mute notifications**
teamwire001 1.2 161 Decide whether chat members are allowed to mute this conversation so they will no longer receive push notifications.
teamwire001 3.1 162
teamwire001 1.1 163 * **Alert Chat**
teamwire001 1.2 164 This feature is meant for emergencies. An alert chat will always stay on top of its members inbox until its messages has been read. Beside alert chats, you can also create alert messages. More information about alert messages are available at the [[Attention messages>>doc:||anchor="02-attentionmessages"]] chapter.
165 ## ##
teamwire001 1.1 166
teamwire001 3.1 167 After defining all further settings, tap **Create** to enter the new chat automatically, and you will be able to compose your first message.
teamwire001 1.1 168
169
teamwire001 2.1 170 {{id name="02-voipcall"/}}
171
172 = Voice and video calls =
173
174 You can contact one or multiple users in your existing chats via voice or video call.
175
176 This feature is available for 1:1 chats and group chats.
177
178 There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
179
teamwire003 6.5 180 {{info}}
teamwire001 2.1 181 If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
teamwire003 6.5 182 {{/info}}
teamwire001 2.1 183
teamwire003 6.5 184
teamwire001 2.1 185 {{id name="02-voipcall-start"/}}
186
187 == Start a call ==
188
189 Open an existing chat or [[create a new chat>>doc:||anchor="02-createnewchat"]] with your favoured participants.
190
teamwire001 3.1 191 Start the call by tapping the respective button in the upper-right corner of the screen.
teamwire001 2.1 192
teamwire001 3.1 193 Use  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-voice.svg]] to start a voice call and [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-video.svg]] to start a video call. You may enable your camera at any time during the voice call and turn it into a video call. You may disable your camera at any time of the video call, too.
teamwire001 2.1 194
195 The other call participants will be notified, even if they are currently not actively using the Teamwire app.
196
197
198 **The number of participants for group calls is limited** and given by your Teamwire server admin.
199
teamwire001 3.1 200 If your group chat has more participants than the number of members allowed in a group call, the icons will change a bit into  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-voice-plus.svg]] for voice and [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-video-plus.svg]] for video calls. Before the call can begin, you will be shown the list of all chat members from which you have to select one or more users (up to the max. number of call members) for the call.
teamwire001 2.1 201
teamwire003 2.5 202 ## ##
teamwire001 3.1 203 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-1||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@videocall-1.png||width="280px"]]
teamwire003 2.5 204 ## ##
teamwire001 2.1 205
206 {{id name="02-voipcall-join"/}}
207
208 == Join a call ==
209
210 If you have missed a call, you can also join it later.
211
212 Open the chat you were invited into to participate in the voice or video call. If the call is still ongoing, tap **Join** to access the call.
213
teamwire003 2.5 214 ## ##
teamwire001 3.1 215 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-2.png||width="280px"]]
teamwire003 2.5 216 ## ##
teamwire001 2.1 217
218 {{id name="02-voipcall-features"/}}
219
220 == Features during a call ==
221
222 The following primary features are available during the call.
223
224 * Enable / disable microphone
225 * Enable / disable camera
226 * Select sound device
227 * Screen sharing
228 * Raise hand
229 * Toggle between front and backside camera
230 ## ##
231
teamwire001 1.1 232 {{id name="02-emergencyalert"/}}
233
teamwire001 3.1 234 = Emergency alert =
teamwire001 1.1 235
teamwire001 3.1 236 This feature is meant for emergencies, allowing you to quickly create a new chat with a selected group of contacts, including an alert, a voice message (which you will record), and your current location.
teamwire001 1.1 237
teamwire001 3.1 238 The emergency alert won't ask for a chat title or additional settings. Alerts use a distinct notification sound in contrast to regular chat messages to captivate the attention of its recipients. Alerts stay on top of their inbox until they react to the message. In addition, alerts can bypass the silent mode of the other chat members, if they have granted the respective permission to Teamwire.
teamwire001 1.1 239
teamwire003 6.5 240 {{info}}
teamwire001 3.1 241 If the emergency alert is not available to you, the feature may have been disabled by your Teamwire administrator.
teamwire003 6.5 242 {{/info}}
teamwire001 1.1 243
teamwire003 2.5 244 ## ##
teamwire001 3.1 245 [[image:Public.Applications.iOS.User-Manual.WebHome@emergency-1.png||width="280px"]]
teamwire003 2.5 246 ## ##
247
teamwire001 3.1 248 {{id name="02-emergencyalert-usage"/}}
teamwire001 1.1 249
teamwire001 3.1 250 == Usage ==
teamwire001 1.1 251
teamwire003 6.5 252 {{info}}
teamwire001 3.1 253 This feature requires permission to use your location and microphone in order to work correctly.
teamwire003 6.5 254 {{/info}}
teamwire001 1.1 255
teamwire001 3.1 256 Tap the  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency.svg]] **Emergency **icon at the top of your inbox to open the screen.
teamwire001 1.1 257
teamwire001 3.1 258 Select one of your circles or lists in the **Send to** section. If you have predefined a [[Default circle>>doc:||anchor="02-emergencyalert-configure"]], you can skip this step, or change the selected circle or list.
teamwire001 1.1 259
teamwire001 3.1 260 You have two options for recording your voice message, which will be sent together with an alert and your current location.
teamwire001 1.1 261
teamwire001 3.1 262 * Tap the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency-record.svg||height="38px" width="38px"]] **Record button** once to start recording a voice message (of 30 seconds)  without keeping your device at hand. You will see a respective countdown.
263 ** After 30 seconds, the alert will be sent automatically, including your voice message and your location.
264 ** Cancel your recording during the countdown by tapping the record button again **(X)**.
teamwire001 1.2 265
teamwire001 3.1 266 * Tap and hold the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency-record.svg||height="38px" width="38px"]] **Record button** to record a voice message for as long as you want to.
267 ** Release the button to send the alert, including your voice message and your location.
268 ** Swipe up to cancel the recording and the process.
269 ## ##
teamwire001 1.2 270
teamwire001 3.1 271 {{id name="02-emergencyalert-configure"/}}
teamwire001 1.1 272
teamwire001 3.1 273 == Default circle ==
teamwire001 1.1 274
teamwire004 4.1 275 Define a default group of contacts (in the form of a circle or list) to avoid selecting the recipients manually every time you use the emergency alert. Go to [[Account ~> App settings ~> Emergency alerts>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="05-sosgroup"]] and select a circle or list from your directory.
teamwire001 1.1 276
teamwire001 3.1 277 Despite configuring a Default circle, you can still edit the **Send to** section, if you'd like to, before starting to record your message.
teamwire001 1.1 278
teamwire001 3.1 279 If your device is managed by a mobile device management, your Teamwire administrator may have already set a Default Circle, which you will not be able to change.
280
281
teamwire001 1.2 282 {{id name="02-pushtotalk"/}}
283
284 = Push-to-Talk =
285
teamwire001 3.1 286 This feature turns your Teamwire app into a walkie-talkie by sending voice messages directly to your Push-to-Talk chats and listening to the voice messages you receive.
teamwire001 1.2 287
teamwire003 6.5 288 {{info}}
teamwire001 1.2 289 If Push-to-Talk is not available to you, the feature may have been disabled by your Teamwire administrator.
teamwire003 6.5 290 {{/info}}
teamwire001 1.1 291
teamwire003 6.5 292
teamwire001 1.2 293 {{id name="02-pushtotalk-configure"/}}
294
teamwire001 3.1 295 == Setup ==
teamwire001 1.2 296
teamwire001 3.1 297 In your inbox, use the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-voice.svg]] icon in the upper-right corner to open the Push-to-Talk selection menu. Enable the Push-to-Talk ability for all chats required.
teamwire001 1.2 298
teamwire001 3.1 299 As soon as you have defined at least one Push-to-Talk chat, you can decide via [[image:Public.Applications.iOS.User-Manual.WebHome@icons-sound-on.svg]] whether new messages received in your active channel will be played via **speaker** or if they are **muted.**
teamwire001 1.2 300
teamwire001 3.1 301 Use [[image:Public.Applications.iOS.User-Manual.WebHome@icons-dnd.svg]] to remove your current selection of chats.
teamwire001 1.2 302
teamwire001 1.1 303 ## ##
teamwire001 3.1 304 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-ptt1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@pushtt-1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@pushtt-2.png||width="280px"]]
teamwire001 1.2 305 ## ##
306
307 {{id name="02-pushtotalk-usage"/}}
308
teamwire001 3.1 309 == Usage ==
teamwire001 1.2 310
311 Your Push-to-Talk chats are displayed at the bottom of the inbox. Simply swipe to switch between your Push-to-Talk chats.
312
313 Tap and hold the button for as long as you want to record your message. As soon as you let go of the button, your message will be shared. The maximum duration of a voice message is 180 seconds.
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315
teamwire001 3.1 316 {{id name="02-attachments"/}} {{id name="02-chatcontentsandactions"/}}
teamwire001 1.1 317
teamwire001 3.1 318 = Attachments =
teamwire001 1.1 319
teamwire001 3.1 320 In addition to texts and emojis, you can send various attachments via Teamwire. If you want to attach a photo, appointment, or the like to your current conversation, choose one of the following options.
teamwire001 1.1 321
322
teamwire001 3.1 323 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-camera.svg]] **Take photo**
teamwire001 1.2 324 Grant access to your camera to take and send photos or videos. Video recording is limited to 180 seconds.
teamwire001 1.1 325
326
teamwire001 3.1 327 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-image.svg]] **Photos and images from gallery**
teamwire001 1.2 328 Grant access to your gallery to send photos and videos stored on your device.
teamwire001 1.1 329
330
teamwire001 3.1 331 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-voice.svg]] **Record voice message**
teamwire001 1.2 332 Grant access to your microphone to record and send a voice message. Voice recording is limited to 180 seconds.
333
334
teamwire001 3.1 335 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] **Further attachments and features**
teamwire001 1.2 336 You will be listed further options for sharing content.
337
338
teamwire001 3.1 339 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **Alert,** ## ##[[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-announce.svg]] **Announcement** or ## ##[[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-note.svg]] **Note**
teamwire001 1.2 340 These are so-called attention messages. More information about attention messages are available [[here>>doc:||anchor="02-attentionmessages"]].
341
teamwire001 3.1 342 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-file.svg]] **File**
teamwire001 1.2 343 Select any further file type via your file manager to share them (e.g. PDF, text file, presentation etc.).
344
teamwire001 3.1 345 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **Location**
teamwire001 6.2 346 If Teamwire has been granted access to your location data and GPS is enabled, you can send your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-pin.svg]] **current position or a POI** to the chat.
teamwire001 6.1 347 You can also choose to share your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **live location** with the chat members. More information about the live location feature are available [[here>>doc:||anchor="02-livelocation"]].
teamwire001 1.2 348
teamwire001 3.1 349 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-calendar.svg]] **Calendar**
teamwire001 1.2 350 Grant access to your calendar to select appointments from your calendar app and attach them.
351
teamwire001 3.1 352 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-poll.svg]] **Poll**
teamwire003 5.2 353 Create a poll (interactive attachment) with up to five options and let your chat members vote to make decisions more quickly.
teamwire001 2.2 354
teamwire001 3.1 355 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-dracoon.svg]] **Dracoon**
teamwire001 2.2 356 This option is available if you have the [[Dracoon app>>https://apps.apple.com/gb/app/dracoon/id1382260906||rel="noopener noreferrer" target="_blank"]] installed. Select **Dracoon** and log in to your Dracoon user account to grant access to Teamwire. When sharing a Dracoon file in a chat, instead of sending the media itself, a link to the Dracoon exchange server is automatically generated. The chat participants can click on the link to view and download the file.
teamwire001 1.2 357 ## ##
teamwire001 1.1 358
teamwire003 6.5 359 {{info}}
teamwire001 1.2 360 Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
teamwire003 6.5 361 {{/info}}
teamwire001 1.1 362
teamwire001 3.1 363 ## ##
364 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-4.png||width="280px"]]
365 ## ##
366
teamwire001 5.1 367 {{id name="02-mentions"/}}
368
369 = Mentions =
370
371 Mention other chat members by typing an **@-symbol**.
372
373 You can mention single users, multiple users, or use **@All** to include all members of your conversation. Continue typing a colleagues name after the @ to limit the selection of available user mentions.
374
375 ## ##
376 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__mobile-mentions_001.png||width="280"]]
377 ## ##
378
379 When mentioned, you will receive a push notification and the respective chat will dispaly the mention with an **@-symbol** in your inbox.
380
381 ## ##
382 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__mobile-mentions_002.png||width="280"]]
383 ## ##
384
385 When selecting a chat where you have been mentioned, you will see the number of mentions. Tap the **@-button** to jump directly to the mention(s).
386
387 ## ##
388 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__mobile-mentions_003.png||width="280"]]
389 ## ##
390
teamwire001 1.2 391 {{id name="02-attentionmessages"/}} {{id name="02-alertmessages"/}}
teamwire001 1.1 392
teamwire001 3.1 393 = Attention messages =
teamwire001 1.1 394
teamwire001 3.1 395 Via [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] next to the text input field, various attention message types are available in Teamwire.
teamwire001 1.1 396
teamwire001 1.2 397 Chat members can respond to your status messages with a predefined selection of reactions without disrupting the flow of an active conversation. Reactions can also be sent by members of a broadcast chat.
398 ## ##
teamwire001 1.1 399
teamwire001 3.1 400 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **Alert**
teamwire004 4.1 401 Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account ~> App settings ~> Notifications>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
teamwire001 1.1 402
teamwire003 6.5 403 {{warning cssClass="indent-1"}}
404 Heads up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, use the [[Emergency alert>>doc:||anchor="02-emergencyalert"]] feature.
405 {{/warning}}
406
teamwire001 3.1 407 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-announce.svg]] **Announcement**
408 Label your message as an announcement (text input turns green). Chat members can react to your message via  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emojithumb.svg]] with a range of reactions.
teamwire001 1.1 409
teamwire001 3.1 410 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-note.svg]] **Note**
411 Label your message as a note (text input turns yellow). Chat members can react to your message via  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emojithumb.svg]] with a range of reactions.
teamwire001 1.2 412 ## ##
teamwire001 1.1 413
teamwire001 1.2 414 All message types above can be removed before sending by tapping the respective option again. Your message will be sent as normal text then.
teamwire001 1.1 415
teamwire003 6.5 416 {{info}}
teamwire001 1.2 417 If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
teamwire003 6.5 418 {{/info}}
teamwire001 1.1 419
teamwire003 6.5 420
teamwire001 1.2 421 {{id name="02-ownattentionmessages"/}}
422
teamwire001 3.1 423 == Activity / Reactions ==
teamwire001 1.2 424
teamwire001 3.1 425 You can view the **reactions** to one of your attention messages via the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-report.svg]] **report.**
teamwire001 1.2 426
teamwire001 3.1 427 You can find a chronological list of all reactions to your attention messages via the icon [[image:Public.Applications.iOS.User-Manual.WebHome@icons-notification.svg]] in the upper-right corner of the chat.
teamwire001 1.2 428
429
teamwire001 2.3 430 {{id name="02-livelocation"/}}
431
teamwire001 3.1 432 = Live location =
teamwire001 2.3 433
434 This feature allows other users to track your current location live on a map.
435
teamwire001 3.1 436 To share your live location, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] next to the text input field, select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **Location** and [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **Share your live location.**
teamwire001 2.3 437
438 Open the live map and check your current position by tapping on the map preview in the chat.
439
440 ## ##
teamwire001 6.1 441 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-focus2.png||width="280px"]]
teamwire001 2.3 442 ## ##
443
teamwire001 6.1 444 In one chat, multiple users can share their live location at the same time. Their locations will be shown in a single map.
445
446 By tapping the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-userlist.svg]] symbol, you can view a list of all chat members currently sharing their location.
447
teamwire001 2.3 448 {{id name="02-livelocation-duration"/}}
449
teamwire001 3.1 450 == Sharing duration ==
teamwire001 2.3 451
teamwire001 6.1 452 As you start the live location feature, you can select for how long you want to share your position. The remaining minutes / hours are visible in the chat and map view.
teamwire001 2.3 453
teamwire001 6.1 454 Without further notification, the app will automatically stop sharing when the duration has been exceeded.
teamwire001 2.3 455
456
457 {{id name="02-livelocation-stop"/}}
458
teamwire001 3.1 459 == Stop sharing manually ==
teamwire001 2.3 460
teamwire001 6.1 461 If you want to stop sharing your live location before the duration selected in the beginning, you can do so in the chat or map view by tapping **Stop sharing.**
teamwire001 2.3 462
463
464 {{id name="02-livelocation-additional"/}}
465
teamwire001 3.1 466 == Additional features ==
teamwire001 2.3 467
teamwire001 6.1 468 The live map offers different actions and settings to view users and map material.
teamwire001 2.3 469
470 * **Focus user**
teamwire001 3.1 471 Tap on one of the users to focus on them. This way, the user will always remain in the center of the map view. You can also select the user from the list of all chat members currently sharing their location.
472
teamwire001 6.1 473 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-draw.svg]] **Draw on map**
474 Tap on the symbol to [[draw an area on the map>>doc:||anchor="02-drawonmap"]].
teamwire001 3.1 475
476 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-regroup.svg]] **Regroup**
teamwire001 2.3 477 When you tap on this symbol, Teamwire automatically zooms out until all currently shared locations fit on one map view. Users that are close to each other will be grouped together.
teamwire001 3.1 478
teamwire001 6.1 479 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-near.svg]] **Center map**
480 Tap on the symbol to center the view on your current location.
teamwire001 3.1 481
teamwire001 6.1 482 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-ar-view.svg]] **Augmented Reality**
483 Tap on the symbol to explore live locations [[in an augmented reality (AR) view>>doc:||anchor="02-livelocation-ar"]].
484
teamwire001 3.1 485 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-tune.svg]] **Map settings**
teamwire001 2.3 486 Tap on the symbol to open the map settings.
487 ## ##
488 ** **Map type**
teamwire001 3.1 489 Select from one of the available map types (Standard, Satellite, Hybrid). If your Teamwire administrator has enabled using [[ArcGIS Maps>>https://enterprise.arcgis.com/en/||rel="noopener noreferrer" target="_blank"]], the default maps will be replaced by ArcGIS Maps and you will receive a list of available map types. More information about enabling ArcGIS Maps in the Teamwire Dashboard are available [[here>>doc:Customer.Administration.Dashboard-User-Manual.App-Permissions.WebHome||anchor="app-orgasettings"]].
teamwire001 2.3 490
491 ** **Show user names**
492 If enabled, in addition to the user photos, their names will be displayed on the map, too.
493
494 ** **Show user role**
495 If enabled, in addition to the user photos, their role will be displayed on the map, too (the information is taken from the user's profile).
teamwire001 3.3 496
497 ** **Group users**
498 Enabled by default. Users who are in close proximity to each other are grouped together.
teamwire001 2.3 499 ## ##
500
teamwire001 6.1 501 {{id name="02-livelocation-directions"/}}
502
503 == Get directions ==
504
505 When you focus on a user, you will find detailed information about their current location.
506
507 With the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] symbol you can open a dialog to see their coordinates, contact info, and even [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-direction.svg]] **Get the directions** to their current location. To follow the calculated route, you will be redirected to a maps app on your phone, e.g. Apple Maps or Google Maps.
508
509
510 {{id name="02-livelocation-ar"/}}
511
512 == AR Mode ==
513
514 {{info}}
515 This feature is still in beta phase.
516 This feature is available on iOS app only and requires iOS 17 or newer.
517 {{/info}}
518
519 Tap on the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-ar-view.svg]] symbol to start the Augmented Reality (AR) mode. With your camera, you can see shared locations and user pins overlaid on the real world, helping you to exactly visualise where your colleagues are. This makes navigation more intuitive and adds a layer of spatial awareness, especially in complex or crowded environments.
520
521 Every time you launch the AR camera view, the live locations become static reference points. The view is therefore based on the positions at the time the AR mode was started, even if you or others keep moving.
522
523 ## ##
524 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-ar1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-ar2.png||width="280px"]]
525 ## ##
526
527 To leave AR mode and go back to the **Map view**, tap the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-map-view.svg]] symbol.
528
529 You can also **split your screen** with the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-reduce.svg]] symbol to see both the AR camera view and map. Tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-expand.svg]] to expand the AR mode to full-screen view.
530
531
teamwire003 2.5 532 {{id name="02-drawonmap"/}}
533
teamwire001 3.1 534 = Draw on map =
teamwire003 2.5 535
536 This feature allows you to manually draw areas on the maps of shared locations and label them.
537
538 ## ##
teamwire001 6.1 539 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-area1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-area2.png||width="280px"]]
teamwire003 2.5 540 ## ##
541
542 {{id name="02-drawonmap-draw"/}}
543
teamwire001 3.1 544 == Draw area ==
teamwire003 2.5 545
teamwire001 3.1 546 Before sharing your location or live location, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-draw.svg]] in the upper-right corner of the map. Draw an area on the available map view with your finger. When you are finished, this area will be highlighted and a dialog box will open. There you have the possibility to define a label for the area (optional), e.g. "Festival area", "Search radius" or "Living street".
teamwire003 2.5 547
548 Tap **Redraw area** to draw the area anew.
549
550 Tap **Done** to save the area and share it with other chat participants.
551
552 Tap **Cancel** to end the process and discard the area you've drawn.
553
teamwire003 6.5 554 {{info}}
teamwire001 3.1 555 When sharing a [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **single location,** you will not be able to edit the drawn area at a later time.
teamwire003 2.5 556
teamwire001 3.1 557 When sharing you [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **live location,** you will be able to add or edit an area later.
teamwire003 6.5 558 {{/info}}
teamwire003 2.5 559
teamwire003 6.5 560
teamwire003 2.5 561 {{id name="02-drawonmap-remove"/}}
562
teamwire001 3.1 563 == Remove area ==
teamwire003 2.5 564
565 Tap on your area in the map view to open the dialog box and select **Remove area** to delete it.
566
567 You can only remove those areas which you have drawn yourself.
568
teamwire003 6.5 569 {{info}}
teamwire003 2.5 570 Areas can be removed **when sharing your live location only.**
571
572 When sharing a single location, you will not be able to remove an area later.
teamwire003 6.5 573 {{/info}}
teamwire003 2.5 574
teamwire003 6.5 575
teamwire003 2.5 576 {{id name="02-drawonmap-label"/}}
577
teamwire001 3.1 578 == Area labels ==
teamwire003 2.5 579
580 After drawing an area, a dialog box will open and prompting you to add a label.
581
582 Labels are optional. Leave the text input field empty, if you do not want to add a label.
583
584 You can edit or remove an area label at a later time. To do so, tap on your area in the map view to open the dialog box and edit / remove the text from the input field.
585
586 Tap **Cancel** to end the process and discard your changes.
587
588 You can only edit / remove labels for those areas which you have drawn yourself.
589
teamwire003 6.5 590 {{info}}
teamwire003 2.5 591 Labels can be edited / removed **when sharing your live location only.**
592
593 When sharing a single location, you will not be able to edit / remove an area label later.
teamwire003 6.5 594 {{/info}}
teamwire003 2.5 595
teamwire003 6.5 596
teamwire003 2.5 597 {{id name="02-drawonmap-multiple"/}}
598
teamwire001 3.1 599 == Multiple user areas ==
teamwire003 2.5 600
601 Since multiple live locations can be shared on one map at the same time, all the areas drawn by the chat participants and their labels will appear, too.
602
603 If the areas of one or more users overlap, the labels appear as a single pin. Zoom into the map to be able to read the individual labels of the respective areas.
604
605 You cannot edit / remove areas and labels of other chat participants.
606
607 ## ##
teamwire001 6.1 608 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-area3.png||width="280px"]]
teamwire003 2.5 609 ## ##
610
teamwire001 3.1 611 {{id name="meaction"/}}
teamwire001 1.2 612
teamwire001 3.1 613 = Message actions =
teamwire001 1.2 614
teamwire001 3.1 615 When you're in the chat view, you have different actions, which you can perform on your and other chat member's sent messages and attachments.
teamwire001 1.2 616
617
teamwire001 1.1 618 {{id name="02-replytomessage"/}}
619
teamwire001 3.1 620 == Reply ==
teamwire001 1.1 621
teamwire001 3.1 622 Tap and hold the respective message or attachment to open the actions menu.
teamwire001 1.1 623
teamwire001 3.1 624 Select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-reply.svg]] **Reply** to add a quote of the original message when sending your answer. This is especially useful in chats with numerous users and mixed conversations. Replies help you and others to remember the context of messages.
teamwire001 1.1 625
teamwire001 3.1 626
teamwire001 1.1 627 {{id name="02-copymessage"/}}
628
teamwire001 3.1 629 == Copy ==
teamwire001 1.1 630
teamwire001 3.1 631 Tap and hold the respective message to open the actions menu.
teamwire001 1.1 632
teamwire001 3.1 633 Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-copy.svg]] **Copy** to copy the message content to your clipboard. You can paste the text to another chat or an external app.
634
teamwire003 6.5 635 {{info}}
teamwire001 1.2 636 If you cannot copy a message, the feature may have been disabled by your Teamwire administrator.
teamwire003 6.5 637 {{/info}}
teamwire001 1.1 638
teamwire003 6.5 639
teamwire001 1.1 640 {{id name="02-forwardmessage"/}}
641
teamwire001 3.1 642 == Forward ==
teamwire001 1.1 643
teamwire001 3.1 644 Tap and hold the respective message or attachment to open the actions menu.
teamwire001 1.1 645
teamwire001 3.1 646 Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-forward.svg]] **Forward** to see a list of existing chats which you can forward the content to. If you want to forward a message to a user, list, or circle who you don't yet have a chat with, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-chat-new.svg]] **New chat** in the bottom-right corner of the screen and continue selecting your participants.
teamwire001 1.1 647
teamwire001 3.1 648
teamwire003 5.2 649 {{id name="02-pinmessage"/}}
650
651 == Pin ==
652
653 By pinning messages, you can make important or frequently needed information easily accessible and save chat participants the time to search for it.
654
655 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-pin.png||data-xwiki-image-style-alignment="end" width="400"]]Tap and hold the desired message to open the action menu.
656
657 Select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-pin.svg]] **Pin** and the message will be pinned to the top of the chat, visible to all members, in the pin bar.
658
659 To remove a pinned message, tap and hold the respective message in the pin bar to open the actions menu, and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unpin.svg]] **Unpin**.
660
661 {{info}}
662 When you open a chat, the pin bar displays the latest pinned message by default. Tap briefly on the pin bar to scroll to the original message within the chat. Tapping the pin bar again will display the next pinned message.
663
664 **A maximum of five messages can be pinned at the same time.** If five messages are already pinned and you want to pin another message, you will see a notification. You then have the option to replace the oldest pinned message with the new message.
665 {{/info}}
666
667
teamwire001 1.1 668 {{id name="02-deletemessage"/}}
669
teamwire001 3.1 670 == Delete ==
teamwire001 1.1 671
teamwire001 3.1 672 You can delete your own messages and attachments in Teamwire, even if they have already been read by others.
teamwire001 1.1 673
teamwire001 3.1 674 Tap and hold the respective message or attachment to open the actions menu.
675
676 Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Delete** to remove it permanently.
677
teamwire003 6.3 678 {{info}}
679 In addition, [[chat admins>>||anchor="02-chatadministrators"]] are able remove your messages and attachments, too.
680
teamwire001 1.2 681 If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
teamwire003 6.3 682 {{/info}}
teamwire001 1.1 683
684
teamwire001 3.1 685 {{id name="02-chatadministration"/}}
teamwire001 1.1 686
teamwire001 3.1 687 = Chat actions =
teamwire001 1.1 688
teamwire001 3.1 689 These are actions that can be performed on your existing chats.
teamwire001 1.1 690
691
teamwire001 3.1 692 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unread.svg]] [[Mark chat as read / unread>>doc:||anchor="chaction-unread"]]
teamwire001 1.1 693
teamwire001 3.1 694 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-pin.svg]] [[Pin chat>>doc:||anchor="chaction-pin"]]
teamwire001 1.1 695
teamwire001 3.1 696 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-favourite.svg]] [[Favourite chat>>doc:||anchor="chaction-favourite"]]
teamwire001 1.1 697
teamwire001 3.1 698 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-mute.svg]] [[Mute chat>>doc:||anchor="02-mutechat"]]
teamwire001 1.1 699
teamwire001 3.1 700 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-archive.svg]] [[Archive chat>>doc:||anchor="02-archivechat"]]
teamwire001 1.1 701
teamwire001 3.1 702 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] [[Leave chat>>doc:||anchor="02-leavechat"]]
teamwire001 1.1 703
teamwire001 3.1 704 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-lock.svg]] [[Close chat>>doc:||anchor="02-closechat"]]
teamwire001 1.1 705
teamwire001 3.1 706 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-email.svg]] [[Email chat history>>doc:||anchor="02-emailchathistory"]]
707 ## ##
teamwire001 1.1 708
teamwire001 3.1 709 {{id name="chaction-unread"/}}
teamwire001 1.1 710
teamwire001 3.1 711 == Mark as read / unread ==
teamwire001 1.1 712
teamwire001 3.1 713 **Mark a chat as read**, if you don't want to read new messages intentionally. The other chat members will still receive your [[read receipt>>doc:||anchor="02-readreceipts"]].
teamwire001 1.1 714
teamwire001 3.1 715 You have multiple options to perform the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-read.svg]] **Mark as read** action on a chat.
teamwire001 1.1 716
teamwire001 3.1 717 * In your inbox, swipe right on the chat you want to mark as read and select the action.
718 * In your inbox, tap and hold down on the chat you want to mark as read to open the actions menu.
719 ## ##
teamwire001 1.1 720
teamwire001 3.1 721 **Mark a chat as unread**, after you open it, either intentionally or accidentally. This can help you to remember you coming back to the conversation at a later point of time. This action will also show the chat in the [[**Unread** tab>>doc:||anchor="02-filter"]] in your inbox.
722
723 You have multiple options to perform the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unread.svg]] **Mark as unread** action on a chat.
724
725 * In your inbox, swipe right on the chat you want to mark as unread and select the action.
teamwire003 6.6 726 * In your inbox, tap and hold down on the chat you want to mark as unread to open the actions menu. 
teamwire001 1.2 727 ## ##
teamwire001 1.1 728
teamwire003 6.6 729 {{id name="chaction-unread-all"/}}
730
731 == Mark all as read ==
732
733 In addition to marking individual chats as read, you can manage all unread messages centrally.
734
735 In your **inbox**, open the **Unread** tab. You will find all chats with new messages, and chats you have manually [[marked as unread>>doc:||anchor="chaction-unread"]].
736
737 If you have unread messages, you will finde the button **Mark all as read** to clear the list in one easy step.
738
teamwire001 3.1 739 ## ##
teamwire003 6.6 740 [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-2.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@mark-all-read.png||width="280px"]]
teamwire001 3.1 741 ## ##
teamwire001 1.1 742
teamwire001 3.1 743 {{id name="chaction-pin"/}}
teamwire001 1.1 744
teamwire001 3.1 745 == Pin ==
teamwire001 1.1 746
teamwire001 3.1 747 This is a personal setting and will only affect your own chats and inbox.
teamwire001 1.1 748
749
teamwire001 3.1 750 Pinned chats stay on top of your inbox, even if other chats have newer messages.
teamwire001 1.1 751
teamwire001 3.1 752 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-pin.svg]] **Pin** a chat.
teamwire001 1.1 753
teamwire001 3.1 754 * In your inbox, swipe right on the chat you want to pin and select the action.
755 * In your inbox, tap and hold down on the chat you want to pin to open the actions menu.
756 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
757 ## ##
teamwire001 1.1 758
teamwire001 3.1 759 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unpin.svg]] **Unpin** a chat again.
teamwire001 1.1 760
teamwire003 6.5 761 {{info}}
teamwire001 3.1 762 A chat that receives an [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
teamwire003 6.5 763 {{/info}}
teamwire001 1.1 764
teamwire003 6.5 765
teamwire001 3.1 766 {{id name="chaction-favourite"/}}
teamwire001 1.1 767
teamwire001 3.1 768 == Favourite ==
teamwire001 1.1 769
teamwire001 3.1 770 This is a personal setting and will only affect your own chats and inbox.
teamwire001 1.1 771
772
teamwire001 3.1 773 Favourite chats are additionally shown in the [[**Favourites** tab>>doc:||anchor="02-filter"]] in your inbox. This feature helps you find your favourite conversations faster. Especially when forwarding messages or attachments, as your Favourites will be shown first in the list of available chats.
teamwire001 1.1 774
teamwire001 3.1 775 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-favourite.svg]] **Favourite** a chat.
teamwire001 1.1 776
teamwire001 3.1 777 * In your inbox, swipe right on the chat you want to favourite and select the action.
778 * In your inbox, tap and hold down on the chat you want to favourite to open the actions menu.
779 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
780 ## ##
teamwire001 1.1 781
teamwire001 3.1 782 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unfavourite.svg]] **Unfavourite** a chat again.
teamwire001 1.1 783
784
teamwire001 3.1 785 {{id name="02-mutechat"/}}
teamwire001 1.1 786
teamwire001 3.1 787 == Mute ==
teamwire001 1.1 788
teamwire001 3.1 789 This is a personal setting and will only affect your own chats and inbox.
teamwire001 1.1 790
791
teamwire001 3.1 792 Muted chats will no longer notify you about new messages via sound, vibration or push notification. This applies only per muted chat. The app badge on your home screen will include muted chats when showing the number of unread conversations.
teamwire001 1.1 793
teamwire001 3.1 794 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-mute.svg]] **Mute** a chat.
teamwire001 1.1 795
teamwire001 3.1 796 * In your inbox, swipe left on the chat you want to mute and select the action.
797 * In your inbox, tap and hold down on the chat you want to mute to open the actions menu.
798 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
799 ## ##
teamwire001 1.1 800
teamwire001 3.1 801 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-notification.svg]] **Unmute** a chat to receive its notifications again.
teamwire001 1.1 802
teamwire003 6.5 803 {{info}}
teamwire001 3.1 804 If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a [[chat admin>>doc:||anchor="02-chatadministrators"]].
teamwire003 6.5 805 {{/info}}
teamwire001 1.1 806
teamwire001 3.1 807 ## ##
808 [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-4.png||width="280px"]]
809 ## ##
teamwire001 1.1 810
teamwire001 3.1 811 {{id name="02-archivechat"/}}
teamwire001 1.1 812
teamwire001 3.1 813 == Archive ==
teamwire001 1.1 814
teamwire001 3.1 815 This is a personal setting and will only affect your own chats and inbox.
teamwire001 1.1 816
817
teamwire001 3.1 818 You can archive a chats if it's no longer active or when a topic-based discussion is completed. Archived chats are not displayed in your regular **All** tab and are moved to the [[**Archived** tab>>doc:||anchor="02-filter"]] in your inbox.
teamwire001 1.1 819
teamwire001 3.1 820 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-archive.svg]] **Archive** a chat.
teamwire001 1.1 821
teamwire001 3.1 822 * In your inbox, swipe left on the chat you want to archive and select the action.
823 * In your inbox, tap and hold down on the chat you want to archive to open the actions menu.
824 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
teamwire001 1.2 825 ## ##
teamwire001 1.1 826
teamwire001 3.1 827 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unarchive.svg]] **Unarchive** a chat from the Archived tab.
teamwire001 1.1 828
829
teamwire001 3.1 830 {{id name="02-leavechat"/}}
teamwire001 1.1 831
teamwire001 3.1 832 == Leave ==
teamwire001 1.2 833
teamwire001 3.1 834 You may leave a chat if you no longer want to be part of the conversation, or your participation is no longer required.
teamwire001 1.1 835
teamwire001 3.1 836 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] **Leave** a chat.
837
838 * In your inbox, swipe left on the chat you want to leave and select the action.
839 * In your inbox, tap and hold down on the chat you want to leave to open the actions menu.
840 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
teamwire001 1.2 841 ## ##
teamwire001 1.1 842
teamwire001 3.1 843 To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
teamwire001 1.1 844
teamwire003 6.5 845 {{info}}
teamwire001 3.1 846 If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
847
848 Please note that you cannot leave chats in which you have been added as part of a [[Circle>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]].
teamwire003 6.5 849 {{/info}}
teamwire001 1.1 850
teamwire003 6.5 851
teamwire001 3.1 852 {{id name="02-closechat"/}}
teamwire001 1.1 853
teamwire001 3.1 854 == Close ==
teamwire001 1.1 855
teamwire001 3.1 856 This is an administrative setting and will affect all members of the chat.
teamwire001 1.2 857
teamwire001 1.1 858
teamwire001 3.1 859 Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] can close a chat.
860 Close a chat when the conversation is over and no longer needed. After a chat has been closed, the conversation can no longer be read by its members.
teamwire001 1.1 861
teamwire001 3.1 862 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-lock.svg]] **Close** a chat.
863
864 * In your inbox, swipe left on the chat you want to close and select the action.
865 * In your inbox, tap and hold down on the chat you want to close to open the actions menu.
866 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
teamwire001 1.2 867 ## ##
teamwire001 1.1 868
teamwire004 4.1 869 If you are a chat admin, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unlock.svg]] **Reopen** the chat in the same way.
teamwire001 1.1 870
teamwire003 6.5 871 {{info}}
teamwire001 3.1 872 If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
teamwire003 6.5 873 {{/info}}
teamwire001 1.1 874
teamwire001 3.1 875 ## ##
876 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed1.png||width="280"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed2.png||width="280"]]
877 ## ##
878
teamwire001 1.1 879 {{id name="02-emailchathistory"/}}
880
881 == Email chat history ==
882
teamwire001 3.1 883 Open the [[Chat settings>>doc:||anchor="02-chatsettings"]] of the conversation you want to share. Select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-email.svg]] **Email Chat History** to transfer the conversation in plain text to your default mail app.
teamwire001 1.1 884
885 Please note that attachments cannot be transferred to the mail.
886
teamwire003 6.5 887 {{info}}
teamwire001 3.1 888 If this option is not available to you, the feature may have been disabled by your Teamwire administrator.
teamwire003 6.5 889 {{/info}}
teamwire001 1.1 890
teamwire001 1.2 891
teamwire001 3.1 892 {{id name="02-chatsettings"/}}
teamwire001 1.2 893
teamwire001 3.1 894 = Chat settings =
teamwire001 1.2 895
teamwire001 7.1 896 Open a chat and tap its chat title at the top to open the chat settings.
teamwire001 1.2 897
teamwire001 7.1 898 Among other things, here you can edit the title or add more users to the conversation.
899
teamwire003 6.5 900 {{info}}
teamwire001 3.1 901 Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
teamwire003 6.5 902 {{/info}}
teamwire001 1.2 903
904 ## ##
teamwire001 7.1 905 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset1.png||data-xwiki-image-style-border="true" width="280"]]
teamwire001 3.1 906 ## ##
teamwire001 1.2 907
teamwire001 3.1 908 {{id name="02-chatavatar"/}}
teamwire001 1.2 909
teamwire001 3.1 910 == Avatar ==
911
912 Tap on the current chat avatar. You can choose an existing picture of your photos and images from your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-image.svg]] **Gallery** or take a photo with your  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-camera.svg]] **Camera.** The new avatar will be shown to all members of the conversation.
913
914 Tap the avatar again to **change** or **remove** the image.
915
916
917 {{id name="02-chattitle"/}}
918
919 == Title ==
920
teamwire001 7.1 921 Tap on the text below the chat avatar or the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-edit.svg]] icon to edit the chat title. Confirm the new title simply by pressing Enter.
teamwire001 3.1 922
teamwire001 7.1 923 If you want to fully **reset** the chat title, remove the current text and confirm via Enter. The title will adopt the automatically generated name. But remember that defining a title is mandatory for group chats.
teamwire001 3.1 924
925
926 {{id name="02-chatmode"/}}
927
928 == Mode ==
929
930 Teamwire supports two chat modes. Change the current mode by enabling or disabling the **Allow to send messages** feature.
931
932 * **Normal**
teamwire001 7.1 933 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-toggle-on.svg]] "Allow to send messages" enabled
teamwire001 3.1 934 By default, the chat settings suggest to create a conversation with the //Normal// chat mode enabled. This mode allows all members to compose and send messages / attachments to the chat.
935
936 * **Broadcast**
teamwire001 7.1 937 [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-toggle-off.svg]] "Allow to send messages" disabled
teamwire001 3.1 938 The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in your organisation.
939 ## ##
940
teamwire001 7.1 941 {{id name="02-members"/}}
teamwire001 3.1 942
teamwire001 7.1 943 == Members ==
teamwire001 3.1 944
teamwire001 7.1 945 This section lists all [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] chat members of the current chat.
teamwire001 3.1 946
teamwire001 7.1 947 The tabs above the members list filter the users according to various criteria:
teamwire001 3.1 948
teamwire001 7.1 949 * [[Admin>>doc:||anchor="02-chatadministrators"]]
950 Chat administrators are labelled as "Admins" accordingly.
951
teamwire001 8.1 952 * [[Roles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-roles"]]
953 Roles that have been added to a chat are listed here.
954
teamwire001 7.1 955 * [[Circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]]
956 Circles that have been added to a chat are listed here. Tap on a circle to see its members.
957
958 * [[Bots>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-bots"]]
959 Bots that have been added to a chat are listed here.
teamwire003 6.4 960 ## ##
961
teamwire001 7.1 962 {{id name="02-addmoremembers"/}}
teamwire001 3.1 963
teamwire001 7.1 964 === Add members ===
teamwire001 3.1 965
teamwire001 7.1 966 In the members list tap on the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-adduser.svg]] icon in the lower-right corner to open your list of contacts and add more users.
teamwire001 3.1 967
968
teamwire001 7.1 969 {{id name="02-removemembers"/}}
teamwire001 3.1 970
teamwire001 7.1 971 === Remove members ===
teamwire001 3.1 972
teamwire001 7.1 973 Tap on a user, circle or bot in the members list and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Remove from chat**. Users who have been added via circle cannot be removed individually. You will have to remove the complete circle instead.
teamwire001 1.2 974
teamwire001 7.1 975 ## ##
976 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset4.png||data-xwiki-image-style-border="true" width="280"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset3.png||data-xwiki-image-style-border="true" width="280"]]
977 ## ##
teamwire003 2.5 978
teamwire001 1.1 979
teamwire001 7.1 980 {{id name="02-chatadministrators"/}}
teamwire001 1.1 981
teamwire001 7.1 982 == Administrators ==
teamwire001 1.1 983
teamwire001 7.1 984 Chat administrators can perfom advanced actions in a group chat:
teamwire001 1.1 985
teamwire001 7.1 986 * Manage chat members (add and remove)
987 * Manage chat administrators (promote and demote)
988 * Delete any message and attachment
989 * Close chat
990 * Edit chat title and avatar
991 * Edit chat mode
992 ## ##
teamwire001 1.1 993
teamwire001 7.1 994 **How does Teamwire decide who's chat admin?**
teamwire001 3.1 995
teamwire001 7.2 996 * **In a 1:1 chat**, both members become chat administrator by default.
teamwire001 3.1 997
teamwire001 8.1 998 * **In group chats**, the creator of the chat is automatically promoted to chat administrator.
teamwire001 3.1 999
teamwire001 7.1 1000 * If the only administrator wants to leave the group chat, they are prompted to assign at least one other user as chat admin.
teamwire001 3.1 1001
teamwire001 7.1 1002 * If the only administrator is deleted from the system (e.g. via the Teamwire Dashboard), another user will be randomly selected and automatically assigned as chat admin.
1003 ## ##
teamwire001 3.1 1004
teamwire001 7.1 1005 {{id name="02-promotetoadmin"/}}
teamwire001 3.1 1006
teamwire001 7.1 1007 === Promote chat admin ===
teamwire001 3.1 1008
teamwire001 7.1 1009 Open the **Members** section in the chat settings. Tap on the relevant user in the members list and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] **Make as chat admin**. If the relevant user is part of a circle, tap on the circle to view its members.
teamwire001 3.1 1010
1011
teamwire001 7.1 1012 {{id name="02-demoteadmin"/}}
teamwire001 3.1 1013
teamwire001 7.1 1014 === Demote chat admin ===
teamwire001 3.1 1015
teamwire001 7.1 1016 Open the **Members** section in the chat settings. Tap on the relevant user in the members list (labelled "Admin") and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-favourite.svg]] **Dismiss as admin**.
teamwire001 3.1 1017
teamwire001 7.1 1018 The tabs allow you to easily filter the members list by **Admins**.
1019
1020 By the way: Chat admins can only revoke privileges of other admins, but not their own.
1021
1022
teamwire001 3.1 1023 {{id name="02-readreceipts"/}}
1024
1025 = Read receipts =
1026
1027 The read receipts of chat members are represented by their user avatars and can be found at the bottom of the conversation. Please note, that these read receipts **only apply to the latest message** of the chat and cannot be viewed for previous messages.
1028
1029 If you are looking for a detailed view of the current read receipts, tap the line of user avatars to receive a complete list of members.
1030
teamwire003 6.5 1031 {{info}}
teamwire001 3.1 1032 Your Teamwire administrator may disable read receipts for all users.
teamwire003 6.5 1033 {{/info}}
teamwire001 1.1 1034
teamwire001 3.1 1035
1036 {{id name="02-mediaoverview"/}}
1037
1038 = Media overview =
1039
1040 Below the chat settings you will find the **Media overview**, which allows you to look up for all attachments and attention messages that have been shared in the current chat. The media is filtered by its file type.
1041
teamwire001 1.1 1042 ## ##