Changes for page b. Chats and Messaging

Last modified by teamwire003 on 2025/11/21 07:23

From 5.1 to 5.2

From version 5.2

edited by teamwire003
on 2025/04/22 09:09

Change comment: SUP-348

To version 6.6

edited by teamwire003
on 2025/11/21 07:23

Change comment: DOC-498

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@@ -57,11 +57,11 @@
  If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
--(% class="box warningmessage" %)
--(((
++{{warning}}
 :1 chats cannot be subsequently extended with additional users to form a group chat.
--)))
++{{/warning}}
++
  {{id name="02-groupchat"/}}
  == Group chat ==
@@ -178,11 +178,11 @@
  There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
--(% class="box infomessage" %)
--(((
++{{info}}
  If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
++
  {{id name="02-voipcall-start"/}}
  == Start a call ==
@@ -238,10 +238,9 @@
  The emergency alert won't ask for a chat title or additional settings. Alerts use a distinct notification sound in contrast to regular chat messages to captivate the attention of its recipients. Alerts stay on top of their inbox until they react to the message. In addition, alerts can bypass the silent mode of the other chat members, if they have granted the respective permission to Teamwire.
--(% class="box infomessage" %)
--(((
++{{info}}
  If the emergency alert is not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@emergency-1.png||width="280px"]]
@@ -251,10 +251,9 @@
  == Usage ==
--(% class="box infomessage" %)
--(((
++{{info}}
  This feature requires permission to use your location and microphone in order to work correctly.
--)))
++{{/info}}
  Tap the  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency.svg]]  **Emergency **icon at the top of your inbox to open the screen.
@@ -288,11 +288,11 @@
  This feature turns your Teamwire app into a walkie-talkie by sending voice messages directly to your Push-to-Talk chats and listening to the voice messages you receive.
--(% class="box infomessage" %)
--(((
++{{info}}
  If Push-to-Talk is not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
++
  {{id name="02-pushtotalk-configure"/}}
  == Setup ==
@@ -346,8 +346,8 @@
  Select any further file type via your file manager to share them (e.g. PDF, text file, presentation etc.).
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **Location**
--If Teamwire has been granted access to your location data and GPS is enabled, you can send your current position or a POI to the chat.
--You can also choose to share your live location with the chat members. More information about the live location feature are available [[here>>doc:||anchor="02-livelocation"]].
++If Teamwire has been granted access to your location data and GPS is enabled, you can send your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-pin.svg]] **current position or a POI** to the chat.
++You can also choose to share your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **live location** with the chat members. More information about the live location feature are available [[here>>doc:||anchor="02-livelocation"]].
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-calendar.svg]] **Calendar**
  Grant access to your calendar to select appointments from your calendar app and attach them.
@@ -359,10 +359,9 @@
  This option is available if you have the [[Dracoon app>>https://apps.apple.com/gb/app/dracoon/id1382260906||rel="noopener noreferrer" target="_blank"]] installed. Select **Dracoon** and log in to your Dracoon user account to grant access to Teamwire. When sharing a Dracoon file in a chat, instead of sending the media itself, a link to the Dracoon exchange server is automatically generated. The chat participants can click on the link to view and download the file.
  ## ##
--(% class="box infomessage" %)
--(((
++{{info}}
  Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-4.png||width="280px"]]
@@ -403,8 +403,11 @@
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **Alert**
  Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account ~> App settings ~> Notifications>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
--(% class="mark" %)Do not mix things up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, see [[Emergency alert>>doc:||anchor="02-emergencyalert"]].
++{{warning cssClass="indent-1"}}
++Heads up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, use the [[Emergency alert>>doc:||anchor="02-emergencyalert"]] feature.
++{{/warning}}
++
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-announce.svg]] **Announcement**
  Label your message as an announcement (text input turns green). Chat members can react to your message via  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emojithumb.svg]]  with a range of reactions.
@@ -414,11 +414,11 @@
  All message types above can be removed before sending by tapping the respective option again. Your message will be sent as normal text then.
--(% class="box infomessage" %)
--(((
++{{info}}
  If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
++
  {{id name="02-ownattentionmessages"/}}
  == Activity / Reactions ==
@@ -439,54 +439,50 @@
  Open the live map and check your current position by tapping on the map preview in the chat.
  ## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-1.png||width="280px"]]
++[[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-focus2.png||width="280px"]]
  ## ##
++In one chat, multiple users can share their live location at the same time. Their locations will be shown in a single map.
++
++By tapping the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-userlist.svg]] symbol, you can view a list of all chat members currently sharing their location.
++
  {{id name="02-livelocation-duration"/}}
  == Sharing duration ==
--As you start the live location feature, you can select for how long you want to share it.
++As you start the live location feature, you can select for how long you want to share your position. The remaining minutes / hours are visible in the chat and map view.
--The remaining minutes / hours of the duration are shown in the chat and map view.
++Without further notification, the app will automatically stop sharing when the duration has been exceeded.
--The app will automatically stop sharing when the duration has been exceeded without further notification.
--
  {{id name="02-livelocation-stop"/}}
  == Stop sharing manually ==
--If you want to cancel sharing your live location before the selected duration, you can do so in the chat or map view by tapping **Stop sharing.**
++If you want to stop sharing your live location before the duration selected in the beginning, you can do so in the chat or map view by tapping **Stop sharing.**
--{{id name="02-livelocation-multiple"/}}
--
--== Multiple users sharing ==
--
--In one chat, multiple users can share their live location at the same time. Their locations will be shown in a single map.
--
--A list of all chat members currently sharing their location is available in the bottom of the screen (expand).
--
--
  {{id name="02-livelocation-additional"/}}
  == Additional features ==
--The live map offers different tools and settings to view users and map material.
++The live map offers different actions and settings to view users and map material.
  * **Focus user**
  Tap on one of the users to focus on them. This way, the user will always remain in the center of the map view. You can also select the user from the list of all chat members currently sharing their location.
--* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-near.svg]] **Center map**
--Tap on the symbol to center the view on your current location.
++* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-draw.svg]] **Draw on map**
++Tap on the symbol to [[draw an area on the map>>doc:||anchor="02-drawonmap"]].
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-regroup.svg]] **Regroup**
  When you tap on this symbol, Teamwire automatically zooms out until all currently shared locations fit on one map view. Users that are close to each other will be grouped together.
--* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-draw.svg]] **Draw on map**
--Tap on the symbol to [[draw an area on the map>>doc:||anchor="02-drawonmap"]].
++* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-near.svg]] **Center map**
++Tap on the symbol to center the view on your current location.
++* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-ar-view.svg]] **Augmented Reality**
++Tap on the symbol to explore live locations [[in an augmented reality (AR) view>>doc:||anchor="02-livelocation-ar"]].
++
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-tune.svg]] **Map settings**
  Tap on the symbol to open the map settings.
  ## ##
@@ -503,6 +503,37 @@
  Enabled by default. Users who are in close proximity to each other are grouped together.
  ## ##
++{{id name="02-livelocation-directions"/}}
++
++== Get directions ==
++
++When you focus on a user, you will find detailed information about their current location.
++
++With the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] symbol you can open a dialog to see their coordinates, contact info, and even [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-direction.svg]] **Get the directions** to their current location. To follow the calculated route, you will be redirected to a maps app on your phone, e.g. Apple Maps or Google Maps.
++
++
++{{id name="02-livelocation-ar"/}}
++
++== AR Mode ==
++
++{{info}}
++This feature is still in beta phase.
++This feature is available on iOS app only and requires iOS 17 or newer.
++{{/info}}
++
++Tap on the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-ar-view.svg]] symbol to start the Augmented Reality (AR) mode. With your camera, you can see shared locations and user pins overlaid on the real world, helping you to exactly visualise where your colleagues are. This makes navigation more intuitive and adds a layer of spatial awareness, especially in complex or crowded environments.
++
++Every time you launch the AR camera view, the live locations become static reference points. The view is therefore based on the positions at the time the AR mode was started, even if you or others keep moving.
++
++## ##
++[[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-ar1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-ar2.png||width="280px"]]
++## ##
++
++To leave AR mode and go back to the **Map view**, tap the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-map-view.svg]] symbol.
++
++You can also **split your screen** with the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-reduce.svg]] symbol to see both the AR camera view and map. Tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-expand.svg]] to expand the AR mode to full-screen view.
++
++
  {{id name="02-drawonmap"/}}
  = Draw on map =
@@ -510,7 +510,7 @@
  This feature allows you to manually draw areas on the maps of shared locations and label them.
  ## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-2.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-3.png||width="280px"]]
++[[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-area1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-area2.png||width="280px"]]
  ## ##
  {{id name="02-drawonmap-draw"/}}
@@ -525,13 +525,13 @@
  Tap **Cancel** to end the process and discard the area you've drawn.
--(% class="box infomessage" %)
--(((
++{{info}}
  When sharing a [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **single location,** you will not be able to edit the drawn area at a later time.
  When sharing you [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **live location,** you will be able to add or edit an area later.
--)))
++{{/info}}
++
  {{id name="02-drawonmap-remove"/}}
  == Remove area ==
@@ -540,13 +540,13 @@
  You can only remove those areas which you have drawn yourself.
--(% class="box infomessage" %)
--(((
++{{info}}
  Areas can be removed **when sharing your live location only.**
  When sharing a single location, you will not be able to remove an area later.
--)))
++{{/info}}
++
  {{id name="02-drawonmap-label"/}}
  == Area labels ==
@@ -561,13 +561,13 @@
  You can only edit / remove labels for those areas which you have drawn yourself.
--(% class="box infomessage" %)
--(((
++{{info}}
  Labels can be edited / removed **when sharing your live location only.**
  When sharing a single location, you will not be able to edit / remove an area label later.
--)))
++{{/info}}
++
  {{id name="02-drawonmap-multiple"/}}
  == Multiple user areas ==
@@ -579,7 +579,7 @@
  You cannot edit / remove areas and labels of other chat participants.
  ## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-4.png||width="280px"]]
++[[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-area3.png||width="280px"]]
  ## ##
  {{id name="meaction"/}}
@@ -606,11 +606,11 @@
  Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-copy.svg]] **Copy** to copy the message content to your clipboard. You can paste the text to another chat or an external app.
--(% class="box infomessage" %)
--(((
++{{info}}
  If you cannot copy a message, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
++
  {{id name="02-forwardmessage"/}}
  == Forward ==
@@ -649,10 +649,11 @@
  Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Delete** to remove it permanently.
--(% class="box infomessage" %)
--(((
++{{info}}
++In addition, [[chat admins>>||anchor="02-chatadministrators"]] are able remove your messages and attachments, too.
++
  If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  {{id name="02-chatadministration"/}}
@@ -696,11 +696,21 @@
  You have multiple options to perform the  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unread.svg]] **Mark as unread** action on a chat.
  * In your inbox, swipe right on the chat you want to mark as unread and select the action.
--* In your inbox, tap and hold down on the chat you want to mark as unread to open the actions menu.
++* In your inbox, tap and hold down on the chat you want to mark as unread to open the actions menu.
  ## ##
++{{id name="chaction-unread-all"/}}
++
++== Mark all as read ==
++
++In addition to marking individual chats as read, you can manage all unread messages centrally.
++
++In your **inbox**, open the **Unread** tab. You will find all chats with new messages, and chats you have manually [[marked as unread>>doc:||anchor="chaction-unread"]].
++
++If you have unread messages, you will finde the button **Mark all as read** to clear the list in one easy step.
++
  ## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@inbox-2.png||width="280px"]]
++[[image:Public.Applications.iOS.User-Manual.WebHome@inbox-2.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@mark-all-read.png||width="280px"]]
  ## ##
  {{id name="chaction-pin"/}}
@@ -721,11 +721,11 @@
  In the same way, you can  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unpin.svg]] **Unpin** a chat again.
--(% class="box infomessage" %)
--(((
++{{info}}
  A chat that receives an  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
--)))
++{{/info}}
++
  {{id name="chaction-favourite"/}}
  == Favourite ==
@@ -763,10 +763,9 @@
  In the same way, you can  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-notification.svg]] **Unmute** a chat to receive its notifications again.
--(% class="box infomessage" %)
--(((
++{{info}}
  If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a [[chat admin>>doc:||anchor="02-chatadministrators"]].
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-4.png||width="280px"]]
@@ -806,13 +806,13 @@
  To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
--(% class="box infomessage" %)
--(((
++{{info}}
  If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
  Please note that you cannot leave chats in which you have been added as part of a [[Circle>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]].
--)))
++{{/info}}
++
  {{id name="02-closechat"/}}
  == Close ==
@@ -832,10 +832,9 @@
  If you are a chat admin, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unlock.svg]] **Reopen** the chat in the same way.
--(% class="box infomessage" %)
--(((
++{{info}}
  If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed1.png||width="280"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed2.png||width="280"]]
@@ -849,10 +849,9 @@
  Please note that attachments cannot be transferred to the mail.
--(% class="box infomessage" %)
--(((
++{{info}}
  If this option is not available to you, the feature may have been disabled by your Teamwire administrator.
--)))
++{{/info}}
  {{id name="02-chatsettings"/}}
@@ -861,10 +861,9 @@
  Open a chat and tap its chat title at the top to open the chat settings. Among other things, here you can edit the title or add more users to the conversation.
--(% class="box infomessage" %)
--(((
++{{info}}
  Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
--)))
++{{/info}}
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset1.png||width="280"]]
@@ -909,8 +909,17 @@
  This section lists all  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]]  administrators of the current chat.
--Chat administrators are able to make changes in the chat settings, e.g. editing the chat title and chat mode, allowing users to mute the chat, or promote other members to become chat administrator.
++Chat administrators can perfom advanced actions in a group chat:
++* Manage chat members (add and remove)
++* Manage chat administrators (promote and demote)
++* Delete any message and attachment
++* Close the chat
++* Edit the chat title
++* Edit the chat mode
++* Edit the "Mute chat" permission (allow and disallow)
++## ##
++
  In a 1:1 chat, both members become chat administrator by default.
  **In a group chat, the creator of the chat is automatically promoted to chat administrator.** This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding [[circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]] or [[lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]], or by a mix of all options mentioned.
@@ -963,10 +963,9 @@
  If you are looking for a detailed view of the current read receipts, tap the line of user avatars to receive a complete list of members.
--(% class="box infomessage" %)
--(((
++{{info}}
  Your Teamwire administrator may disable read receipts for all users.
--)))
++{{/info}}
  {{id name="02-mediaoverview"/}}

Changes for page b. Chats and Messaging

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