Changes for page b. Chats and Messaging

Last modified by teamwire003 on 2025/10/09 15:53

From version 6.3
edited by teamwire003
on 2025/10/09 15:33
Change comment: DOC-476
To version 6.5
edited by teamwire003
on 2025/10/09 15:53
Change comment: DOC-476

Summary

Details

Page properties
Content
... ... @@ -57,11 +57,11 @@
57 57  
58 58  If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
59 59  
60 -(% class="box warningmessage" %)
61 -(((
60 +{{warning}}
62 62  1:1 chats cannot be subsequently extended with additional users to form a group chat.
63 -)))
62 +{{/warning}}
64 64  
64 +
65 65  {{id name="02-groupchat"/}}
66 66  
67 67  == Group chat ==
... ... @@ -178,11 +178,11 @@
178 178  
179 179  There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
180 180  
181 -(% class="box infomessage" %)
182 -(((
181 +{{info}}
183 183  If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
184 -)))
183 +{{/info}}
185 185  
185 +
186 186  {{id name="02-voipcall-start"/}}
187 187  
188 188  == Start a call ==
... ... @@ -238,10 +238,9 @@
238 238  
239 239  The emergency alert won't ask for a chat title or additional settings. Alerts use a distinct notification sound in contrast to regular chat messages to captivate the attention of its recipients. Alerts stay on top of their inbox until they react to the message. In addition, alerts can bypass the silent mode of the other chat members, if they have granted the respective permission to Teamwire.
240 240  
241 -(% class="box infomessage" %)
242 -(((
241 +{{info}}
243 243  If the emergency alert is not available to you, the feature may have been disabled by your Teamwire administrator.
244 -)))
243 +{{/info}}
245 245  
246 246  ## ##
247 247  [[image:Public.Applications.iOS.User-Manual.WebHome@emergency-1.png||width="280px"]]
... ... @@ -251,10 +251,9 @@
251 251  
252 252  == Usage ==
253 253  
254 -(% class="box infomessage" %)
255 -(((
253 +{{info}}
256 256  This feature requires permission to use your location and microphone in order to work correctly.
257 -)))
255 +{{/info}}
258 258  
259 259  Tap the  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency.svg]] **Emergency **icon at the top of your inbox to open the screen.
260 260  
... ... @@ -288,11 +288,11 @@
288 288  
289 289  This feature turns your Teamwire app into a walkie-talkie by sending voice messages directly to your Push-to-Talk chats and listening to the voice messages you receive.
290 290  
291 -(% class="box infomessage" %)
292 -(((
289 +{{info}}
293 293  If Push-to-Talk is not available to you, the feature may have been disabled by your Teamwire administrator.
294 -)))
291 +{{/info}}
295 295  
293 +
296 296  {{id name="02-pushtotalk-configure"/}}
297 297  
298 298  == Setup ==
... ... @@ -359,10 +359,9 @@
359 359  This option is available if you have the [[Dracoon app>>https://apps.apple.com/gb/app/dracoon/id1382260906||rel="noopener noreferrer" target="_blank"]] installed. Select **Dracoon** and log in to your Dracoon user account to grant access to Teamwire. When sharing a Dracoon file in a chat, instead of sending the media itself, a link to the Dracoon exchange server is automatically generated. The chat participants can click on the link to view and download the file.
360 360  ## ##
361 361  
362 -(% class="box infomessage" %)
363 -(((
360 +{{info}}
364 364  Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
365 -)))
362 +{{/info}}
366 366  
367 367  ## ##
368 368  [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-4.png||width="280px"]]
... ... @@ -403,8 +403,11 @@
403 403  
404 404  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **Alert**
405 405  Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account ~> App settings ~> Notifications>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
406 -(% class="mark" %)Do not mix things up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, see [[Emergency alert>>doc:||anchor="02-emergencyalert"]].
407 407  
404 +{{warning cssClass="indent-1"}}
405 +Heads up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, use the [[Emergency alert>>doc:||anchor="02-emergencyalert"]] feature.
406 +{{/warning}}
407 +
408 408  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-announce.svg]] **Announcement**
409 409  Label your message as an announcement (text input turns green). Chat members can react to your message via  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emojithumb.svg]] with a range of reactions.
410 410  
... ... @@ -414,11 +414,11 @@
414 414  
415 415  All message types above can be removed before sending by tapping the respective option again. Your message will be sent as normal text then.
416 416  
417 -(% class="box infomessage" %)
418 -(((
417 +{{info}}
419 419  If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
420 -)))
419 +{{/info}}
421 421  
421 +
422 422  {{id name="02-ownattentionmessages"/}}
423 423  
424 424  == Activity / Reactions ==
... ... @@ -552,13 +552,13 @@
552 552  
553 553  Tap **Cancel** to end the process and discard the area you've drawn.
554 554  
555 -(% class="box infomessage" %)
556 -(((
555 +{{info}}
557 557  When sharing a [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **single location,** you will not be able to edit the drawn area at a later time.
558 558  
559 559  When sharing you [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **live location,** you will be able to add or edit an area later.
560 -)))
559 +{{/info}}
561 561  
561 +
562 562  {{id name="02-drawonmap-remove"/}}
563 563  
564 564  == Remove area ==
... ... @@ -567,13 +567,13 @@
567 567  
568 568  You can only remove those areas which you have drawn yourself.
569 569  
570 -(% class="box infomessage" %)
571 -(((
570 +{{info}}
572 572  Areas can be removed **when sharing your live location only.**
573 573  
574 574  When sharing a single location, you will not be able to remove an area later.
575 -)))
574 +{{/info}}
576 576  
576 +
577 577  {{id name="02-drawonmap-label"/}}
578 578  
579 579  == Area labels ==
... ... @@ -588,13 +588,13 @@
588 588  
589 589  You can only edit / remove labels for those areas which you have drawn yourself.
590 590  
591 -(% class="box infomessage" %)
592 -(((
591 +{{info}}
593 593  Labels can be edited / removed **when sharing your live location only.**
594 594  
595 595  When sharing a single location, you will not be able to edit / remove an area label later.
596 -)))
595 +{{/info}}
597 597  
597 +
598 598  {{id name="02-drawonmap-multiple"/}}
599 599  
600 600  == Multiple user areas ==
... ... @@ -633,11 +633,11 @@
633 633  
634 634  Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-copy.svg]] **Copy** to copy the message content to your clipboard. You can paste the text to another chat or an external app.
635 635  
636 -(% class="box infomessage" %)
637 -(((
636 +{{info}}
638 638  If you cannot copy a message, the feature may have been disabled by your Teamwire administrator.
639 -)))
638 +{{/info}}
640 640  
640 +
641 641  {{id name="02-forwardmessage"/}}
642 642  
643 643  == Forward ==
... ... @@ -749,11 +749,11 @@
749 749  
750 750  In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unpin.svg]] **Unpin** a chat again.
751 751  
752 -(% class="box infomessage" %)
753 -(((
752 +{{info}}
754 754  A chat that receives an [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
755 -)))
754 +{{/info}}
756 756  
756 +
757 757  {{id name="chaction-favourite"/}}
758 758  
759 759  == Favourite ==
... ... @@ -791,10 +791,9 @@
791 791  
792 792  In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-notification.svg]] **Unmute** a chat to receive its notifications again.
793 793  
794 -(% class="box infomessage" %)
795 -(((
794 +{{info}}
796 796  If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a [[chat admin>>doc:||anchor="02-chatadministrators"]].
797 -)))
796 +{{/info}}
798 798  
799 799  ## ##
800 800  [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-4.png||width="280px"]]
... ... @@ -834,13 +834,13 @@
834 834  
835 835  To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
836 836  
837 -(% class="box infomessage" %)
838 -(((
836 +{{info}}
839 839  If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
840 840  
841 841  Please note that you cannot leave chats in which you have been added as part of a [[Circle>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]].
842 -)))
840 +{{/info}}
843 843  
842 +
844 844  {{id name="02-closechat"/}}
845 845  
846 846  == Close ==
... ... @@ -860,10 +860,9 @@
860 860  
861 861  If you are a chat admin, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unlock.svg]] **Reopen** the chat in the same way.
862 862  
863 -(% class="box infomessage" %)
864 -(((
862 +{{info}}
865 865  If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
866 -)))
864 +{{/info}}
867 867  
868 868  ## ##
869 869  [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed1.png||width="280"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed2.png||width="280"]]
... ... @@ -877,10 +877,9 @@
877 877  
878 878  Please note that attachments cannot be transferred to the mail.
879 879  
880 -(% class="box infomessage" %)
881 -(((
878 +{{info}}
882 882  If this option is not available to you, the feature may have been disabled by your Teamwire administrator.
883 -)))
880 +{{/info}}
884 884  
885 885  
886 886  {{id name="02-chatsettings"/}}
... ... @@ -889,10 +889,9 @@
889 889  
890 890  Open a chat and tap its chat title at the top to open the chat settings. Among other things, here you can edit the title or add more users to the conversation.
891 891  
892 -(% class="box infomessage" %)
893 -(((
889 +{{info}}
894 894  Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
895 -)))
891 +{{/info}}
896 896  
897 897  ## ##
898 898  [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset1.png||width="280"]]
... ... @@ -937,8 +937,17 @@
937 937  
938 938  This section lists all [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] administrators of the current chat.
939 939  
940 -Chat administrators are able to make changes in the chat settings, e.g. editing the chat title and chat mode, allowing users to mute the chat, or promote other members to become chat administrator.
936 +Chat administrators can perfom advanced actions in a group chat:
941 941  
938 +* Manage chat members (add and remove)
939 +* Manage chat administrators (promote and demote)
940 +* Delete any message and attachment
941 +* Close the chat
942 +* Edit the chat title
943 +* Edit the chat mode
944 +* Edit the "Mute chat" permission (allow and disallow)
945 +## ##
946 +
942 942  In a 1:1 chat, both members become chat administrator by default.
943 943  
944 944  **In a group chat, the creator of the chat is automatically promoted to chat administrator.** This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding [[circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]] or [[lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]], or by a mix of all options mentioned.
... ... @@ -991,10 +991,9 @@
991 991  
992 992  If you are looking for a detailed view of the current read receipts, tap the line of user avatars to receive a complete list of members.
993 993  
994 -(% class="box infomessage" %)
995 -(((
999 +{{info}}
996 996  Your Teamwire administrator may disable read receipts for all users.
997 -)))
1001 +{{/info}}
998 998  
999 999  
1000 1000  {{id name="02-mediaoverview"/}}