Changes for page b. Chats and Messaging

Last modified by teamwire001 on 2026/07/22 08:18

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From 6.1 to 5.2

From version 8.1

edited by teamwire001
on 2026/07/22 08:18

Change comment: DOC-542

To version 6.1

edited by teamwire001
on 2025/08/11 11:58

Change comment: DOC-449

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@@ -30,7 +30,7 @@
  = Search =
--Swiping down in your inbox will make the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar appear atop your chats. The search will look up for chat titles, contacts, roles, circles, bots, and message content. To stop and leave the search bar, tap **Cancel**.
++Swiping down in your inbox will make the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar appear atop your chats. The search will look up for chat titles, contacts, lists and circles, bots, and message content. To stop and leave the search bar, tap **Cancel**.
  {{id name="02-createnewchat"/}}
@@ -57,11 +57,11 @@
  If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
--{{warning}}
++(% class="box warningmessage" %)
++(((
 :1 chats cannot be subsequently extended with additional users to form a group chat.
--{{/warning}}
++)))
--
  {{id name="02-groupchat"/}}
  == Group chat ==
@@ -124,15 +124,16 @@
  Already selected contacts are indicated with an  [[image:Public.Applications.iOS.User-Manual.WebHome@icons_box_selected.svg]]  and can be deselected by re-tapping.
++You can combine contacts, lists, circles, and bots as chat members. Above the list of contacts, you will see an overview of all selected recipients and also be able to remove them from there.
++
  Please note the **maximum of members** that can be added to a chat, which will be shown above the overview (Members X / 500) during the creation. The default maximum for a chat is 500 members, but it may have been adjusted by your Teamwire administrator.
  Your contacts are split into four types and are listed per section.
++
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg||height="20"]] [[Contacts>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-contacts"]]
--* [[image:Public.Attachments.WebHome@icons-role.svg]] [[Roles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-roles"]]
--
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-userlist.svg]] [[Lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]]
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-circle.svg||height="21"]] [[Circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]]
@@ -140,7 +140,7 @@
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-bot.svg||height="22"]] [[Bots>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-bots"]]
  ## ##
--Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar, to find your contacts, roles, lists, circles and bots more easily.
++Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar, to find your contacts, lists, circles and bots per section.
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create2.png||width="280px"]]
@@ -177,11 +177,11 @@
  There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
--{{info}}
++(% class="box infomessage" %)
++(((
  If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
--{{/info}}
++)))
--
  {{id name="02-voipcall-start"/}}
  == Start a call ==
@@ -237,9 +237,10 @@
  The emergency alert won't ask for a chat title or additional settings. Alerts use a distinct notification sound in contrast to regular chat messages to captivate the attention of its recipients. Alerts stay on top of their inbox until they react to the message. In addition, alerts can bypass the silent mode of the other chat members, if they have granted the respective permission to Teamwire.
--{{info}}
++(% class="box infomessage" %)
++(((
  If the emergency alert is not available to you, the feature may have been disabled by your Teamwire administrator.
--{{/info}}
++)))
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@emergency-1.png||width="280px"]]
@@ -249,9 +249,10 @@
  == Usage ==
--{{info}}
++(% class="box infomessage" %)
++(((
  This feature requires permission to use your location and microphone in order to work correctly.
--{{/info}}
++)))
  Tap the  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency.svg]]  **Emergency **icon at the top of your inbox to open the screen.
@@ -285,11 +285,11 @@
  This feature turns your Teamwire app into a walkie-talkie by sending voice messages directly to your Push-to-Talk chats and listening to the voice messages you receive.
--{{info}}
++(% class="box infomessage" %)
++(((
  If Push-to-Talk is not available to you, the feature may have been disabled by your Teamwire administrator.
--{{/info}}
++)))
--
  {{id name="02-pushtotalk-configure"/}}
  == Setup ==
@@ -343,7 +343,7 @@
  Select any further file type via your file manager to share them (e.g. PDF, text file, presentation etc.).
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **Location**
--If Teamwire has been granted access to your location data and GPS is enabled, you can send your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-pin.svg]] **current position or a POI** to the chat.
+++If Teamwire has been granted access to your location data and GPS is enabled, you can send your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-location-pin.svg]] **current position or a POI** to the chat.
  You can also choose to share your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **live location** with the chat members. More information about the live location feature are available [[here>>doc:||anchor="02-livelocation"]].
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-calendar.svg]] **Calendar**
@@ -356,9 +356,10 @@
  This option is available if you have the [[Dracoon app>>https://apps.apple.com/gb/app/dracoon/id1382260906||rel="noopener noreferrer" target="_blank"]] installed. Select **Dracoon** and log in to your Dracoon user account to grant access to Teamwire. When sharing a Dracoon file in a chat, instead of sending the media itself, a link to the Dracoon exchange server is automatically generated. The chat participants can click on the link to view and download the file.
  ## ##
--{{info}}
++(% class="box infomessage" %)
++(((
  Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
--{{/info}}
++)))
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-4.png||width="280px"]]
@@ -399,11 +399,8 @@
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **Alert**
  Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account ~> App settings ~> Notifications>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
++(% class="mark" %)Do not mix things up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, see [[Emergency alert>>doc:||anchor="02-emergencyalert"]].
--{{warning cssClass="indent-1"}}
--Heads up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, use the [[Emergency alert>>doc:||anchor="02-emergencyalert"]] feature.
--{{/warning}}
--
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-announce.svg]] **Announcement**
  Label your message as an announcement (text input turns green). Chat members can react to your message via  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emojithumb.svg]]  with a range of reactions.
@@ -413,11 +413,11 @@
  All message types above can be removed before sending by tapping the respective option again. Your message will be sent as normal text then.
--{{info}}
++(% class="box infomessage" %)
++(((
  If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
--{{/info}}
++)))
--
  {{id name="02-ownattentionmessages"/}}
  == Activity / Reactions ==
@@ -551,13 +551,13 @@
  Tap **Cancel** to end the process and discard the area you've drawn.
--{{info}}
++(% class="box infomessage" %)
++(((
  When sharing a [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **single location,** you will not be able to edit the drawn area at a later time.
  When sharing you [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **live location,** you will be able to add or edit an area later.
--{{/info}}
++)))
--
  {{id name="02-drawonmap-remove"/}}
  == Remove area ==
@@ -566,13 +566,13 @@
  You can only remove those areas which you have drawn yourself.
--{{info}}
++(% class="box infomessage" %)
++(((
  Areas can be removed **when sharing your live location only.**
  When sharing a single location, you will not be able to remove an area later.
--{{/info}}
++)))
--
  {{id name="02-drawonmap-label"/}}
  == Area labels ==
@@ -587,13 +587,13 @@
  You can only edit / remove labels for those areas which you have drawn yourself.
--{{info}}
++(% class="box infomessage" %)
++(((
  Labels can be edited / removed **when sharing your live location only.**
  When sharing a single location, you will not be able to edit / remove an area label later.
--{{/info}}
++)))
--
  {{id name="02-drawonmap-multiple"/}}
  == Multiple user areas ==
@@ -632,11 +632,11 @@
  Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-copy.svg]] **Copy** to copy the message content to your clipboard. You can paste the text to another chat or an external app.
--{{info}}
++(% class="box infomessage" %)
++(((
  If you cannot copy a message, the feature may have been disabled by your Teamwire administrator.
--{{/info}}
++)))
--
  {{id name="02-forwardmessage"/}}
  == Forward ==
@@ -675,11 +675,10 @@
  Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Delete** to remove it permanently.
--{{info}}
--In addition, [[chat admins>>||anchor="02-chatadministrators"]] are able remove your messages and attachments, too.
--
++(% class="box infomessage" %)
++(((
  If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
--{{/info}}
++)))
  {{id name="02-chatadministration"/}}
@@ -723,21 +723,11 @@
  You have multiple options to perform the  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unread.svg]] **Mark as unread** action on a chat.
  * In your inbox, swipe right on the chat you want to mark as unread and select the action.
--* In your inbox, tap and hold down on the chat you want to mark as unread to open the actions menu.
++* In your inbox, tap and hold down on the chat you want to mark as unread to open the actions menu.
  ## ##
--{{id name="chaction-unread-all"/}}
--
--== Mark all as read ==
--
--In addition to marking individual chats as read, you can manage all unread messages centrally.
--
--In your **inbox**, open the **Unread** tab. You will find all chats with new messages, and chats you have manually [[marked as unread>>doc:||anchor="chaction-unread"]].
--
--If you have unread messages, you will finde the button **Mark all as read** to clear the list in one easy step.
--
  ## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@inbox-2.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@mark-all-read.png||width="280px"]]
++[[image:Public.Applications.iOS.User-Manual.WebHome@inbox-2.png||width="280px"]]
  ## ##
  {{id name="chaction-pin"/}}
@@ -758,11 +758,11 @@
  In the same way, you can  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unpin.svg]] **Unpin** a chat again.
--{{info}}
++(% class="box infomessage" %)
++(((
  A chat that receives an  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
--{{/info}}
++)))
--
  {{id name="chaction-favourite"/}}
  == Favourite ==
@@ -800,9 +800,10 @@
  In the same way, you can  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-notification.svg]] **Unmute** a chat to receive its notifications again.
--{{info}}
++(% class="box infomessage" %)
++(((
  If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a [[chat admin>>doc:||anchor="02-chatadministrators"]].
--{{/info}}
++)))
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-4.png||width="280px"]]
@@ -842,13 +842,13 @@
  To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
--{{info}}
++(% class="box infomessage" %)
++(((
  If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
  Please note that you cannot leave chats in which you have been added as part of a [[Circle>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]].
--{{/info}}
++)))
--
  {{id name="02-closechat"/}}
  == Close ==
@@ -868,9 +868,10 @@
  If you are a chat admin, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unlock.svg]] **Reopen** the chat in the same way.
--{{info}}
++(% class="box infomessage" %)
++(((
  If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
--{{/info}}
++)))
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed1.png||width="280"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed2.png||width="280"]]
@@ -884,9 +884,10 @@
  Please note that attachments cannot be transferred to the mail.
--{{info}}
++(% class="box infomessage" %)
++(((
  If this option is not available to you, the feature may have been disabled by your Teamwire administrator.
--{{/info}}
++)))
  {{id name="02-chatsettings"/}}
@@ -893,16 +893,15 @@
  = Chat settings =
--Open a chat and tap its chat title at the top to open the chat settings.
++Open a chat and tap its chat title at the top to open the chat settings. Among other things, here you can edit the title or add more users to the conversation.
--Among other things, here you can edit the title or add more users to the conversation.
--
--{{info}}
++(% class="box infomessage" %)
++(((
  Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
--{{/info}}
++)))
  ## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset1.png||data-xwiki-image-style-border="true" width="280"]]
++[[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset1.png||width="280"]]
  ## ##
  {{id name="02-chatavatar"/}}
@@ -918,9 +918,9 @@
  == Title ==
--Tap on the text below the chat avatar or the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-edit.svg]] icon to edit the chat title. Confirm the new title simply by pressing Enter.
++Tap on the text below the chat avatar to edit the chat title. Confirm your changes via Enter.
--If you want to fully **reset** the chat title, remove the current text and confirm via Enter. The title will adopt the automatically generated name. But remember that defining a title is mandatory for group chats.
++If you want to reset a chat title, remove the current text and confirm via Enter. The title will adopt the automatically generated name. But remember that defining a title is mandatory for group chats.
  {{id name="02-chatmode"/}}
@@ -930,96 +930,66 @@
  Teamwire supports two chat modes. Change the current mode by enabling or disabling the **Allow to send messages** feature.
  * **Normal**
--[[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-toggle-on.svg]] "Allow to send messages" enabled
++//Allow to send messages// enabled
  By default, the chat settings suggest to create a conversation with the //Normal// chat mode enabled. This mode allows all members to compose and send messages / attachments to the chat.
  * **Broadcast**
--[[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-toggle-off.svg]] "Allow to send messages" disabled
++//Allow to send messages// disabled
  The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in your organisation.
  ## ##
--{{id name="02-members"/}}
++{{id name="02-chatadministrators"/}}
--== Members ==
++== Administrators ==
--This section lists all  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] chat members of the current chat.
++This section lists all  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]]  administrators of the current chat.
--The tabs above the members list filter the users according to various criteria:
++Chat administrators are able to make changes in the chat settings, e.g. editing the chat title and chat mode, allowing users to mute the chat, or promote other members to become chat administrator.
--* [[Admin>>doc:||anchor="02-chatadministrators"]]
--Chat administrators are labelled as "Admins" accordingly.
++In a 1:1 chat, both members become chat administrator by default.
--* [[Roles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-roles"]]
--Roles that have been added to a chat are listed here.
++**In a group chat, the creator of the chat is automatically promoted to chat administrator.** This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding [[circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]] or [[lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]], or by a mix of all options mentioned.
--* [[Circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]]
--Circles that have been added to a chat are listed here. Tap on a circle to see its members.
--* [[Bots>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-bots"]]
--Bots that have been added to a chat are listed here.
--## ##
++{{id name="02-promotetoadmin"/}}
--{{id name="02-addmoremembers"/}}
++=== Promote to chat admin ===
--=== Add members ===
++In the chat settings, tap  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] [[Members>>doc:||anchor="02-members"]] to see a complete list of the current chat's participants. If the chat was created via circle, tap on its name to view the list of members. Tap the user of concern and select **Make chat admin.**
--In the members list tap on the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-adduser.svg]] icon in the lower-right corner to open your list of contacts and add more users.
++{{id name="02-demoteadmin"/}}
--{{id name="02-removemembers"/}}
++=== Demote chat admin ===
--=== Remove members ===
++In the chat settings, tap  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] [[Admins>>doc:||anchor="02-chatadministrators"]] to see the list of the current chat's admins. Tap the user of concern and select **Remove** to demote them.
--Tap on a user, circle or bot in the members list and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Remove from chat**. Users who have been added via circle cannot be removed individually. You will have to remove the complete circle instead.
++Chat admins can only remove the privileges of another chat admin, but not their own.
--## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset4.png||data-xwiki-image-style-border="true" width="280"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset3.png||data-xwiki-image-style-border="true" width="280"]]
--## ##
++{{id name="02-members"/}}
--{{id name="02-chatadministrators"/}}
++== Members ==
--== Administrators ==
++This section lists all  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] members of the current chat incl. chat administrators.
--Chat administrators can perfom advanced actions in a group chat:
++If the chat was created by adding a circle, its name will be shown. The members of the circle can be viewed by tapping the circle name and selecting **View members.**
--* Manage chat members (add and remove)
--* Manage chat administrators (promote and demote)
--* Delete any message and attachment
--* Close chat
--* Edit chat title and avatar
--* Edit chat mode
--## ##
--**How does Teamwire decide who's chat admin?**
++{{id name="02-addmoremembers"/}}
--* **In a 1:1 chat**, both members become chat administrator by default.
++=== Add members ===
--* **In group chats**, the creator of the chat is automatically promoted to chat administrator.
++Tap the uppermost option  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-adduser.svg]] **Add a Colleague to this Chat** above the list of chat members. You will be forwarded to your directory from which you can add further users and/or circles and lists. Confirm your selection by tapping **Done.**
--* If the only administrator wants to leave the group chat, they are prompted to assign at least one other user as chat admin.
--* If the only administrator is deleted from the system (e.g. via the Teamwire Dashboard), another user will be randomly selected and automatically assigned as chat admin.
--## ##
++{{id name="02-removemembers"/}}
--{{id name="02-promotetoadmin"/}}
++=== Remove members ===
--=== Promote chat admin ===
++To remove a user from the chat, tap their name in the list of chat members and select **Remove from chat**. You cannot remove individual users which have been added via circle. You have to remove the complete circle from the chat instead.
--Open the **Members** section in the chat settings. Tap on the relevant user in the members list and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] **Make as chat admin**. If the relevant user is part of a circle, tap on the circle to view its members.
--
--{{id name="02-demoteadmin"/}}
--
--=== Demote chat admin ===
--
--Open the **Members** section in the chat settings. Tap on the relevant user in the members list (labelled "Admin") and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-favourite.svg]] **Dismiss as admin**.
--
--The tabs allow you to easily filter the members list by **Admins**.
--
--By the way: Chat admins can only revoke privileges of other admins, but not their own.
--
--
  {{id name="02-readreceipts"/}}
  = Read receipts =
@@ -1028,9 +1028,10 @@
  If you are looking for a detailed view of the current read receipts, tap the line of user avatars to receive a complete list of members.
--{{info}}
++(% class="box infomessage" %)
++(((
  Your Teamwire administrator may disable read receipts for all users.
--{{/info}}
++)))
  {{id name="02-mediaoverview"/}}

Changes for page b. Chats and Messaging

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