Changes for page b. Chats and Messaging

Last modified by teamwire001 on 2026/07/22 08:18

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From 6.5 to 6.4

From version 8.1

edited by teamwire001
on 2026/07/22 08:18

Change comment: DOC-542

To version 6.5

edited by teamwire003
on 2025/10/09 15:53

Change comment: DOC-476

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@@ -1,1 +1,1 @@
--XWiki.teamwire001
++XWiki.teamwire003

Content

@@ -30,7 +30,7 @@
  = Search =
--Swiping down in your inbox will make the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar appear atop your chats. The search will look up for chat titles, contacts, roles, circles, bots, and message content. To stop and leave the search bar, tap **Cancel**.
++Swiping down in your inbox will make the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar appear atop your chats. The search will look up for chat titles, contacts, lists and circles, bots, and message content. To stop and leave the search bar, tap **Cancel**.
  {{id name="02-createnewchat"/}}
@@ -124,15 +124,16 @@
  Already selected contacts are indicated with an  [[image:Public.Applications.iOS.User-Manual.WebHome@icons_box_selected.svg]]  and can be deselected by re-tapping.
++You can combine contacts, lists, circles, and bots as chat members. Above the list of contacts, you will see an overview of all selected recipients and also be able to remove them from there.
++
  Please note the **maximum of members** that can be added to a chat, which will be shown above the overview (Members X / 500) during the creation. The default maximum for a chat is 500 members, but it may have been adjusted by your Teamwire administrator.
  Your contacts are split into four types and are listed per section.
++
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg||height="20"]] [[Contacts>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-contacts"]]
--* [[image:Public.Attachments.WebHome@icons-role.svg]] [[Roles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-roles"]]
--
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-userlist.svg]] [[Lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]]
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-circle.svg||height="21"]] [[Circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]]
@@ -140,7 +140,7 @@
  * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-bot.svg||height="22"]] [[Bots>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-bots"]]
  ## ##
--Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar, to find your contacts, roles, lists, circles and bots more easily.
++Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar, to find your contacts, lists, circles and bots per section.
  ## ##
  [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create2.png||width="280px"]]
@@ -723,21 +723,11 @@
  You have multiple options to perform the  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unread.svg]] **Mark as unread** action on a chat.
  * In your inbox, swipe right on the chat you want to mark as unread and select the action.
--* In your inbox, tap and hold down on the chat you want to mark as unread to open the actions menu.
++* In your inbox, tap and hold down on the chat you want to mark as unread to open the actions menu.
  ## ##
--{{id name="chaction-unread-all"/}}
--
--== Mark all as read ==
--
--In addition to marking individual chats as read, you can manage all unread messages centrally.
--
--In your **inbox**, open the **Unread** tab. You will find all chats with new messages, and chats you have manually [[marked as unread>>doc:||anchor="chaction-unread"]].
--
--If you have unread messages, you will finde the button **Mark all as read** to clear the list in one easy step.
--
  ## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@inbox-2.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@mark-all-read.png||width="280px"]]
++[[image:Public.Applications.iOS.User-Manual.WebHome@inbox-2.png||width="280px"]]
  ## ##
  {{id name="chaction-pin"/}}
@@ -893,16 +893,14 @@
  = Chat settings =
--Open a chat and tap its chat title at the top to open the chat settings.
++Open a chat and tap its chat title at the top to open the chat settings. Among other things, here you can edit the title or add more users to the conversation.
--Among other things, here you can edit the title or add more users to the conversation.
--
  {{info}}
  Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
  {{/info}}
  ## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset1.png||data-xwiki-image-style-border="true" width="280"]]
++[[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset1.png||width="280"]]
  ## ##
  {{id name="02-chatavatar"/}}
@@ -918,9 +918,9 @@
  == Title ==
--Tap on the text below the chat avatar or the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-edit.svg]] icon to edit the chat title. Confirm the new title simply by pressing Enter.
++Tap on the text below the chat avatar to edit the chat title. Confirm your changes via Enter.
--If you want to fully **reset** the chat title, remove the current text and confirm via Enter. The title will adopt the automatically generated name. But remember that defining a title is mandatory for group chats.
++If you want to reset a chat title, remove the current text and confirm via Enter. The title will adopt the automatically generated name. But remember that defining a title is mandatory for group chats.
  {{id name="02-chatmode"/}}
@@ -930,96 +930,75 @@
  Teamwire supports two chat modes. Change the current mode by enabling or disabling the **Allow to send messages** feature.
  * **Normal**
--[[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-toggle-on.svg]] "Allow to send messages" enabled
++//Allow to send messages// enabled
  By default, the chat settings suggest to create a conversation with the //Normal// chat mode enabled. This mode allows all members to compose and send messages / attachments to the chat.
  * **Broadcast**
--[[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-toggle-off.svg]] "Allow to send messages" disabled
++//Allow to send messages// disabled
  The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in your organisation.
  ## ##
--{{id name="02-members"/}}
++{{id name="02-chatadministrators"/}}
--== Members ==
++== Administrators ==
--This section lists all  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] chat members of the current chat.
++This section lists all  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]]  administrators of the current chat.
--The tabs above the members list filter the users according to various criteria:
++Chat administrators can perfom advanced actions in a group chat:
--* [[Admin>>doc:||anchor="02-chatadministrators"]]
--Chat administrators are labelled as "Admins" accordingly.
--
--* [[Roles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-roles"]]
--Roles that have been added to a chat are listed here.
--
--* [[Circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]]
--Circles that have been added to a chat are listed here. Tap on a circle to see its members.
--
--* [[Bots>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-bots"]]
--Bots that have been added to a chat are listed here.
++* Manage chat members (add and remove)
++* Manage chat administrators (promote and demote)
++* Delete any message and attachment
++* Close the chat
++* Edit the chat title
++* Edit the chat mode
++* Edit the "Mute chat" permission (allow and disallow)
  ## ##
--{{id name="02-addmoremembers"/}}
++In a 1:1 chat, both members become chat administrator by default.
--=== Add members ===
++**In a group chat, the creator of the chat is automatically promoted to chat administrator.** This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding [[circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]] or [[lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]], or by a mix of all options mentioned.
--In the members list tap on the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-adduser.svg]] icon in the lower-right corner to open your list of contacts and add more users.
++{{id name="02-promotetoadmin"/}}
--{{id name="02-removemembers"/}}
++=== Promote to chat admin ===
--=== Remove members ===
++In the chat settings, tap  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] [[Members>>doc:||anchor="02-members"]] to see a complete list of the current chat's participants. If the chat was created via circle, tap on its name to view the list of members. Tap the user of concern and select **Make chat admin.**
--Tap on a user, circle or bot in the members list and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Remove from chat**. Users who have been added via circle cannot be removed individually. You will have to remove the complete circle instead.
--## ##
--[[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset4.png||data-xwiki-image-style-border="true" width="280"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset3.png||data-xwiki-image-style-border="true" width="280"]]
--## ##
++{{id name="02-demoteadmin"/}}
++=== Demote chat admin ===
--{{id name="02-chatadministrators"/}}
++In the chat settings, tap  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] [[Admins>>doc:||anchor="02-chatadministrators"]] to see the list of the current chat's admins. Tap the user of concern and select **Remove** to demote them.
--== Administrators ==
++Chat admins can only remove the privileges of another chat admin, but not their own.
--Chat administrators can perfom advanced actions in a group chat:
--* Manage chat members (add and remove)
--* Manage chat administrators (promote and demote)
--* Delete any message and attachment
--* Close chat
--* Edit chat title and avatar
--* Edit chat mode
--## ##
++{{id name="02-members"/}}
--**How does Teamwire decide who's chat admin?**
++== Members ==
--* **In a 1:1 chat**, both members become chat administrator by default.
++This section lists all  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] members of the current chat incl. chat administrators.
--* **In group chats**, the creator of the chat is automatically promoted to chat administrator.
++If the chat was created by adding a circle, its name will be shown. The members of the circle can be viewed by tapping the circle name and selecting **View members.**
--* If the only administrator wants to leave the group chat, they are prompted to assign at least one other user as chat admin.
--* If the only administrator is deleted from the system (e.g. via the Teamwire Dashboard), another user will be randomly selected and automatically assigned as chat admin.
--## ##
++{{id name="02-addmoremembers"/}}
--{{id name="02-promotetoadmin"/}}
++=== Add members ===
--=== Promote chat admin ===
++Tap the uppermost option  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-adduser.svg]] **Add a Colleague to this Chat** above the list of chat members. You will be forwarded to your directory from which you can add further users and/or circles and lists. Confirm your selection by tapping **Done.**
--Open the **Members** section in the chat settings. Tap on the relevant user in the members list and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] **Make as chat admin**. If the relevant user is part of a circle, tap on the circle to view its members.
++{{id name="02-removemembers"/}}
--{{id name="02-demoteadmin"/}}
++=== Remove members ===
--=== Demote chat admin ===
++To remove a user from the chat, tap their name in the list of chat members and select **Remove from chat**. You cannot remove individual users which have been added via circle. You have to remove the complete circle from the chat instead.
--Open the **Members** section in the chat settings. Tap on the relevant user in the members list (labelled "Admin") and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-favourite.svg]] **Dismiss as admin**.
--The tabs allow you to easily filter the members list by **Admins**.
--
--By the way: Chat admins can only revoke privileges of other admins, but not their own.
--
--
  {{id name="02-readreceipts"/}}
  = Read receipts =

Changes for page b. Chats and Messaging

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