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Wiki source code of b. Chats and Messaging

Version 4.1 by teamwire004 on 2024/05/17 12:00
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1 When starting Teamwire, the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-messages.svg]] **Chats** tab is shown by default. It shows all chats you are involved in.
2
3 As you receive new messages, you will find a badge on the Chats tab showing the number of **unread chats**. The respective chat which received new messages will have a badge showing the number of **unread messages**. Inside the chat, new messages are visually indicated from already read content by a separator.
4
5
6 {{id name="02-filter"/}}
7
8 = Inbox =
9
10 Your inbox provides four tabs which allow you to switch between the most important chat type criteria.
11
12 * **All**
13 The default tab which will show you read and unread, favourite and non-favourite, 1:1 and group chats or broadcasts alike. Archived chats are not shown.
14
15 * **Favourites**
16 This tab lists all your [[favourite chats>>doc:||anchor="chaction-favourite"]].
17
18 * **Unread**
19 This tab lists all chats with new messages and chats you have [[marked as unread>>doc:||anchor="chaction-unread"]].
20
21 * **Archived**
22 This tab lists all your [[archived chats>>doc:||anchor="02-archivechat"]].
23 ## ##
24
25 ## ##
26 [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-1.png||width="280px"]]
27 ## ##
28
29 {{id name="02-search"/}}
30
31 = Search =
32
33 Swiping down in your inbox will make the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar appear atop your chats. The search will look up for chat titles, contacts, lists and circles, bots, and message content. To stop and leave the search bar, tap **Cancel**.
34
35
36 {{id name="02-createnewchat"/}}
37
38 = Create a chat =
39
40 To create a new chat, use the button [[image:Public.Applications.iOS.User-Manual.WebHome@icons-chat-new.svg]] in the lower-right corner of the screen, where you can then choose from the following options.
41
42
43 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg||height="20"]] [[1:1 Chat>>doc:||anchor="02-onetoonechat"]]
44
45 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg||height="22"]] [[Group Chat>>doc:||anchor="02-groupchat"]]
46
47 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-broadcast.svg||height="21"]] [[Broadcast>>doc:||anchor="02-broadcastchat"]]
48
49 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-federated.svg||height="20"]] [[Federated Chat>>doc:||anchor="02-federatedchat"]]
50 ## ##
51
52 {{id name="02-onetoonechat"/}}
53
54 == 1:1 chat ==
55
56 Select a [[participant>>doc:||anchor="02-selectparticipants"]]. You will enter the new chat automatically and will be able to compose your first message. For 1:1 Chats Teamwire will show the name of the user you are talking to as title. Read here to find out which [[chat content and actions>>doc:||anchor="02-chatcontentsandactions"]] can be used.
57
58 If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
59
60 (% class="box warningmessage" %)
61 (((
62 1:1 chats cannot be subsequently extended with additional users to form a group chat.
63 )))
64
65 {{id name="02-groupchat"/}}
66
67 == Group chat ==
68
69 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
70
71 More information about chat content and actions are available [[here>>doc:||anchor="02-chatcontentsandactions"]].
72
73
74 {{id name="02-broadcastchat"/}}
75
76 == Broadcast chat ==
77
78 A broadcast chat is a group chat with the [[broadcast mode>>doc:||anchor="02-chatmode"]] enabled. This mode is very useful for sharing announcements or briefings in your organisation.
79
80 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
81
82 More information about the broadcast chat mode [[here>>doc:||anchor="02-chatmode"]].
83
84
85 {{id name="02-federatedchat"/}}
86
87 == Federated chat ==
88
89 Federated chats allow communicating with users from other Teamwire Servers.
90
91 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
92
93
94 {{id name="02-federatedchat-contacts"/}}
95
96 === Available contacts ===
97
98 The availability of chat participants is limited to contacts and circles that have been enabled for federated usage. Therefore, you cannot create a chat from your organisation's federated and non-federated contacts. In case an important user is not available in your contacts when creating a federated chat, please approach your Teamwire admin.
99
100 Currently, it is not possible to add more chat members to the chat later.
101
102
103 {{id name="02-federatedchat-content"/}}
104
105 === Available chat content ===
106
107 The range of [[chat content>>doc:||anchor="02-chatcontentsandactions"]] is limited.
108
109 Currently, the following attachment types are supported: photos, (gallery), videos (gallery), files, attention messages and locations.
110
111
112 {{id name="02-federatedchat-removed"/}}
113
114 === Removed federations ===
115
116 If the federation with one or more Teamwire Servers is ended, federated chats are automatically closed. The participants cannot send new content. Unlike [[closed chats>>doc:||anchor="02-closechat"]], the chat history remains available for all members and can still be read.
117
118
119 {{id name="02-selectparticipants"/}}
120
121 == Select participants ==
122
123 Select one or more users from your list of contacts by tapping the checkbox next to the user's name.
124
125 Already selected contacts are indicated with an  [[image:Public.Applications.iOS.User-Manual.WebHome@icons_box_selected.svg]] and can be deselected by re-tapping.
126
127 You can combine contacts, lists, circles, and bots as chat members. Above the list of contacts, you will see an overview of all selected recipients and also be able to remove them from there.
128
129 Please note the **maximum of members** that can be added to a chat, which will be shown above the overview (Members X / 500) during the creation. The default maximum for a chat is 500 members, but it may have been adjusted by your Teamwire administrator.
130
131
132 Your contacts are split into four types and are listed per section.
133
134
135 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg||height="20"]] [[Contacts>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-contacts"]]
136
137 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-userlist.svg]] [[Lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]]
138
139 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-circle.svg||height="21"]] [[Circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]]
140
141 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-bot.svg||height="22"]] [[Bots>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-bots"]]
142 ## ##
143
144 Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar, to find your contacts, lists, circles and bots per section.
145
146 ## ##
147 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create2.png||width="280px"]]
148 ## ##
149
150 {{id name="02-definechattitle"/}}
151
152 == Define title ==
153
154 Set a title for your conversation. This title is not final and can be changed at any time via [[Chat Settings>>doc:||anchor="02-chatsettings"]]. **For group chats,** setting a title is mandatory.
155
156
157 {{id name="02-definefurthersettings"/}}
158
159 == Define further settings ==
160
161 * **Allow to mute notifications**
162 Decide whether chat members are allowed to mute this conversation so they will no longer receive push notifications.
163
164 * **Alert Chat**
165 This feature is meant for emergencies. An alert chat will always stay on top of its members inbox until its messages has been read. Beside alert chats, you can also create alert messages. More information about alert messages are available at the [[Attention messages>>doc:||anchor="02-attentionmessages"]] chapter.
166 ## ##
167
168 After defining all further settings, tap **Create** to enter the new chat automatically, and you will be able to compose your first message.
169
170
171 {{id name="02-voipcall"/}}
172
173 = Voice and video calls =
174
175 You can contact one or multiple users in your existing chats via voice or video call.
176
177 This feature is available for 1:1 chats and group chats.
178
179 There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
180
181 (% class="box infomessage" %)
182 (((
183 If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
184 )))
185
186 {{id name="02-voipcall-start"/}}
187
188 == Start a call ==
189
190 Open an existing chat or [[create a new chat>>doc:||anchor="02-createnewchat"]] with your favoured participants.
191
192 Start the call by tapping the respective button in the upper-right corner of the screen.
193
194 Use  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-voice.svg]] to start a voice call and [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-video.svg]] to start a video call. You may enable your camera at any time during the voice call and turn it into a video call. You may disable your camera at any time of the video call, too.
195
196 The other call participants will be notified, even if they are currently not actively using the Teamwire app.
197
198
199 **The number of participants for group calls is limited** and given by your Teamwire server admin.
200
201 If your group chat has more participants than the number of members allowed in a group call, the icons will change a bit into  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-voice-plus.svg]] for voice and [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-video-plus.svg]] for video calls. Before the call can begin, you will be shown the list of all chat members from which you have to select one or more users (up to the max. number of call members) for the call.
202
203 ## ##
204 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-1||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@videocall-1.png||width="280px"]]
205 ## ##
206
207 {{id name="02-voipcall-join"/}}
208
209 == Join a call ==
210
211 If you have missed a call, you can also join it later.
212
213 Open the chat you were invited into to participate in the voice or video call. If the call is still ongoing, tap **Join** to access the call.
214
215 ## ##
216 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-2.png||width="280px"]]
217 ## ##
218
219 {{id name="02-voipcall-features"/}}
220
221 == Features during a call ==
222
223 The following primary features are available during the call.
224
225 * Enable / disable microphone
226 * Enable / disable camera
227 * Select sound device
228 * Screen sharing
229 * Raise hand
230 * Toggle between front and backside camera
231 ## ##
232
233 {{id name="02-emergencyalert"/}}
234
235 = Emergency alert =
236
237 This feature is meant for emergencies, allowing you to quickly create a new chat with a selected group of contacts, including an alert, a voice message (which you will record), and your current location.
238
239 The emergency alert won't ask for a chat title or additional settings. Alerts use a distinct notification sound in contrast to regular chat messages to captivate the attention of its recipients. Alerts stay on top of their inbox until they react to the message. In addition, alerts can bypass the silent mode of the other chat members, if they have granted the respective permission to Teamwire.
240
241 (% class="box infomessage" %)
242 (((
243 If the emergency alert is not available to you, the feature may have been disabled by your Teamwire administrator.
244 )))
245
246 ## ##
247 [[image:Public.Applications.iOS.User-Manual.WebHome@emergency-1.png||width="280px"]]
248 ## ##
249
250 {{id name="02-emergencyalert-usage"/}}
251
252 == Usage ==
253
254 (% class="box infomessage" %)
255 (((
256 This feature requires permission to use your location and microphone in order to work correctly.
257 )))
258
259 Tap the  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency.svg]] **Emergency **icon at the top of your inbox to open the screen.
260
261 Select one of your circles or lists in the **Send to** section. If you have predefined a [[Default circle>>doc:||anchor="02-emergencyalert-configure"]], you can skip this step, or change the selected circle or list.
262
263 You have two options for recording your voice message, which will be sent together with an alert and your current location.
264
265 * Tap the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency-record.svg||height="38px" width="38px"]] **Record button** once to start recording a voice message (of 30 seconds)  without keeping your device at hand. You will see a respective countdown.
266 ** After 30 seconds, the alert will be sent automatically, including your voice message and your location.
267 ** Cancel your recording during the countdown by tapping the record button again **(X)**.
268
269 * Tap and hold the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency-record.svg||height="38px" width="38px"]] **Record button** to record a voice message for as long as you want to.
270 ** Release the button to send the alert, including your voice message and your location.
271 ** Swipe up to cancel the recording and the process.
272 ## ##
273
274 {{id name="02-emergencyalert-configure"/}}
275
276 == Default circle ==
277
278 Define a default group of contacts (in the form of a circle or list) to avoid selecting the recipients manually every time you use the emergency alert. Go to [[Account ~> App settings ~> Emergency alerts>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="05-sosgroup"]] and select a circle or list from your directory.
279
280 Despite configuring a Default circle, you can still edit the **Send to** section, if you'd like to, before starting to record your message.
281
282 If your device is managed by a mobile device management, your Teamwire administrator may have already set a Default Circle, which you will not be able to change.
283
284
285 {{id name="02-pushtotalk"/}}
286
287 = Push-to-Talk =
288
289 This feature turns your Teamwire app into a walkie-talkie by sending voice messages directly to your Push-to-Talk chats and listening to the voice messages you receive.
290
291 (% class="box infomessage" %)
292 (((
293 If Push-to-Talk is not available to you, the feature may have been disabled by your Teamwire administrator.
294 )))
295
296 {{id name="02-pushtotalk-configure"/}}
297
298 == Setup ==
299
300 In your inbox, use the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-voice.svg]] icon in the upper-right corner to open the Push-to-Talk selection menu. Enable the Push-to-Talk ability for all chats required.
301
302 As soon as you have defined at least one Push-to-Talk chat, you can decide via [[image:Public.Applications.iOS.User-Manual.WebHome@icons-sound-on.svg]] whether new messages received in your active channel will be played via **speaker** or if they are **muted.**
303
304 Use [[image:Public.Applications.iOS.User-Manual.WebHome@icons-dnd.svg]] to remove your current selection of chats.
305
306 ## ##
307 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-ptt1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@pushtt-1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@pushtt-2.png||width="280px"]]
308 ## ##
309
310 {{id name="02-pushtotalk-usage"/}}
311
312 == Usage ==
313
314 Your Push-to-Talk chats are displayed at the bottom of the inbox. Simply swipe to switch between your Push-to-Talk chats.
315
316 Tap and hold the button for as long as you want to record your message. As soon as you let go of the button, your message will be shared. The maximum duration of a voice message is 180 seconds.
317
318
319 {{id name="02-attachments"/}} {{id name="02-chatcontentsandactions"/}}
320
321 = Attachments =
322
323 In addition to texts and emojis, you can send various attachments via Teamwire. If you want to attach a photo, appointment, or the like to your current conversation, choose one of the following options.
324
325
326 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-camera.svg]] **Take photo**
327 Grant access to your camera to take and send photos or videos. Video recording is limited to 180 seconds.
328
329
330 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-image.svg]] **Photos and images from gallery**
331 Grant access to your gallery to send photos and videos stored on your device.
332
333
334 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-voice.svg]] **Record voice message**
335 Grant access to your microphone to record and send a voice message. Voice recording is limited to 180 seconds.
336
337
338 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] **Further attachments and features**
339 You will be listed further options for sharing content.
340
341
342 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **Alert,** ## ##[[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-announce.svg]] **Announcement** or ## ##[[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-note.svg]] **Note**
343 These are so-called attention messages. More information about attention messages are available [[here>>doc:||anchor="02-attentionmessages"]].
344
345 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-file.svg]] **File**
346 Select any further file type via your file manager to share them (e.g. PDF, text file, presentation etc.).
347
348 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **Location**
349 If Teamwire has been granted access to your location data and GPS is enabled, you can send your current position or a POI to the chat.
350 You can also choose to share your live location with the chat members. More information about the live location feature are available [[here>>doc:||anchor="02-livelocation"]].
351
352 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-calendar.svg]] **Calendar**
353 Grant access to your calendar to select appointments from your calendar app and attach them.
354
355 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-poll.svg]] **Poll**
356 Create a poll (interactive attachment) and let your chat members vote to make decisions more quickly.
357
358 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-dracoon.svg]] **Dracoon**
359 This option is available if you have the [[Dracoon app>>https://apps.apple.com/gb/app/dracoon/id1382260906||rel="noopener noreferrer" target="_blank"]] installed. Select **Dracoon** and log in to your Dracoon user account to grant access to Teamwire. When sharing a Dracoon file in a chat, instead of sending the media itself, a link to the Dracoon exchange server is automatically generated. The chat participants can click on the link to view and download the file.
360 ## ##
361
362 (% class="box infomessage" %)
363 (((
364 Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
365 )))
366
367 ## ##
368 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-4.png||width="280px"]]
369 ## ##
370
371 {{id name="02-attentionmessages"/}} {{id name="02-alertmessages"/}}
372
373 = Attention messages =
374
375 Via [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] next to the text input field, various attention message types are available in Teamwire.
376
377 Chat members can respond to your status messages with a predefined selection of reactions without disrupting the flow of an active conversation. Reactions can also be sent by members of a broadcast chat.
378 ## ##
379
380 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **Alert**
381 Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account ~> App settings ~> Notifications>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
382 (% class="mark" %)Do not mix things up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, see [[Emergency alert>>doc:||anchor="02-emergencyalert"]].
383
384 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-announce.svg]] **Announcement**
385 Label your message as an announcement (text input turns green). Chat members can react to your message via  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emojithumb.svg]] with a range of reactions.
386
387 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-note.svg]] **Note**
388 Label your message as a note (text input turns yellow). Chat members can react to your message via  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emojithumb.svg]] with a range of reactions.
389 ## ##
390
391 All message types above can be removed before sending by tapping the respective option again. Your message will be sent as normal text then.
392
393 (% class="box infomessage" %)
394 (((
395 If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
396 )))
397
398 {{id name="02-ownattentionmessages"/}}
399
400 == Activity / Reactions ==
401
402 You can view the **reactions** to one of your attention messages via the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-report.svg]] **report.**
403
404 You can find a chronological list of all reactions to your attention messages via the icon [[image:Public.Applications.iOS.User-Manual.WebHome@icons-notification.svg]] in the upper-right corner of the chat.
405
406
407 {{id name="02-livelocation"/}}
408
409 = Live location =
410
411 This feature allows other users to track your current location live on a map.
412
413 To share your live location, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] next to the text input field, select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **Location** and [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **Share your live location.**
414
415 Open the live map and check your current position by tapping on the map preview in the chat.
416
417 ## ##
418 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-1.png||width="280px"]]
419 ## ##
420
421 {{id name="02-livelocation-duration"/}}
422
423 == Sharing duration ==
424
425 As you start the live location feature, you can select for how long you want to share it.
426
427 The remaining minutes / hours of the duration are shown in the chat and map view.
428
429 The app will automatically stop sharing when the duration has been exceeded without further notification.
430
431
432 {{id name="02-livelocation-stop"/}}
433
434 == Stop sharing manually ==
435
436 If you want to cancel sharing your live location before the selected duration, you can do so in the chat or map view by tapping **Stop sharing.**
437
438
439 {{id name="02-livelocation-multiple"/}}
440
441 == Multiple users sharing ==
442
443 In one chat, multiple users can share their live location at the same time. Their locations will be shown in a single map.
444
445 A list of all chat members currently sharing their location is available in the bottom of the screen (expand).
446
447
448 {{id name="02-livelocation-additional"/}}
449
450 == Additional features ==
451
452 The live map offers different tools and settings to view users and map material.
453
454 * **Focus user**
455 Tap on one of the users to focus on them. This way, the user will always remain in the center of the map view. You can also select the user from the list of all chat members currently sharing their location.
456
457 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-near.svg]] **Center map**
458 Tap on the symbol to center the view on your current location.
459
460 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-regroup.svg]] **Regroup**
461 When you tap on this symbol, Teamwire automatically zooms out until all currently shared locations fit on one map view. Users that are close to each other will be grouped together.
462
463 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-draw.svg]] **Draw on map**
464 Tap on the symbol to [[draw an area on the map>>doc:||anchor="02-drawonmap"]].
465
466 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-tune.svg]] **Map settings**
467 Tap on the symbol to open the map settings.
468 ## ##
469 ** **Map type**
470 Select from one of the available map types (Standard, Satellite, Hybrid). If your Teamwire administrator has enabled using [[ArcGIS Maps>>https://enterprise.arcgis.com/en/||rel="noopener noreferrer" target="_blank"]], the default maps will be replaced by ArcGIS Maps and you will receive a list of available map types. More information about enabling ArcGIS Maps in the Teamwire Dashboard are available [[here>>doc:Customer.Administration.Dashboard-User-Manual.App-Permissions.WebHome||anchor="app-orgasettings"]].
471
472 ** **Show user names**
473 If enabled, in addition to the user photos, their names will be displayed on the map, too.
474
475 ** **Show user role**
476 If enabled, in addition to the user photos, their role will be displayed on the map, too (the information is taken from the user's profile).
477
478 ** **Group users**
479 Enabled by default. Users who are in close proximity to each other are grouped together.
480 ## ##
481
482 {{id name="02-drawonmap"/}}
483
484 = Draw on map =
485
486 This feature allows you to manually draw areas on the maps of shared locations and label them.
487
488 ## ##
489 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-2.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-3.png||width="280px"]]
490 ## ##
491
492 {{id name="02-drawonmap-draw"/}}
493
494 == Draw area ==
495
496 Before sharing your location or live location, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-draw.svg]] in the upper-right corner of the map. Draw an area on the available map view with your finger. When you are finished, this area will be highlighted and a dialog box will open. There you have the possibility to define a label for the area (optional), e.g. "Festival area", "Search radius" or "Living street".
497
498 Tap **Redraw area** to draw the area anew.
499
500 Tap **Done** to save the area and share it with other chat participants.
501
502 Tap **Cancel** to end the process and discard the area you've drawn.
503
504 (% class="box infomessage" %)
505 (((
506 When sharing a [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **single location,** you will not be able to edit the drawn area at a later time.
507
508 When sharing you [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **live location,** you will be able to add or edit an area later.
509 )))
510
511 {{id name="02-drawonmap-remove"/}}
512
513 == Remove area ==
514
515 Tap on your area in the map view to open the dialog box and select **Remove area** to delete it.
516
517 You can only remove those areas which you have drawn yourself.
518
519 (% class="box infomessage" %)
520 (((
521 Areas can be removed **when sharing your live location only.**
522
523 When sharing a single location, you will not be able to remove an area later.
524 )))
525
526 {{id name="02-drawonmap-label"/}}
527
528 == Area labels ==
529
530 After drawing an area, a dialog box will open and prompting you to add a label.
531
532 Labels are optional. Leave the text input field empty, if you do not want to add a label.
533
534 You can edit or remove an area label at a later time. To do so, tap on your area in the map view to open the dialog box and edit / remove the text from the input field.
535
536 Tap **Cancel** to end the process and discard your changes.
537
538 You can only edit / remove labels for those areas which you have drawn yourself.
539
540 (% class="box infomessage" %)
541 (((
542 Labels can be edited / removed **when sharing your live location only.**
543
544 When sharing a single location, you will not be able to edit / remove an area label later.
545 )))
546
547 {{id name="02-drawonmap-multiple"/}}
548
549 == Multiple user areas ==
550
551 Since multiple live locations can be shared on one map at the same time, all the areas drawn by the chat participants and their labels will appear, too.
552
553 If the areas of one or more users overlap, the labels appear as a single pin. Zoom into the map to be able to read the individual labels of the respective areas.
554
555 You cannot edit / remove areas and labels of other chat participants.
556
557 ## ##
558 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-4.png||width="280px"]]
559 ## ##
560
561 {{id name="meaction"/}}
562
563 = Message actions =
564
565 When you're in the chat view, you have different actions, which you can perform on your and other chat member's sent messages and attachments.
566
567
568 {{id name="02-replytomessage"/}}
569
570 == Reply ==
571
572 Tap and hold the respective message or attachment to open the actions menu.
573
574 Select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-reply.svg]] **Reply** to add a quote of the original message when sending your answer. This is especially useful in chats with numerous users and mixed conversations. Replies help you and others to remember the context of messages.
575
576
577 {{id name="02-copymessage"/}}
578
579 == Copy ==
580
581 Tap and hold the respective message to open the actions menu.
582
583 Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-copy.svg]] **Copy** to copy the message content to your clipboard. You can paste the text to another chat or an external app.
584
585 (% class="box infomessage" %)
586 (((
587 If you cannot copy a message, the feature may have been disabled by your Teamwire administrator.
588 )))
589
590 {{id name="02-forwardmessage"/}}
591
592 == Forward ==
593
594 Tap and hold the respective message or attachment to open the actions menu.
595
596 Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-forward.svg]] **Forward** to see a list of existing chats which you can forward the content to. If you want to forward a message to a user, list, or circle who you don't yet have a chat with, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-chat-new.svg]] **New chat** in the bottom-right corner of the screen and continue selecting your participants.
597
598
599 {{id name="02-deletemessage"/}}
600
601 == Delete ==
602
603 You can delete your own messages and attachments in Teamwire, even if they have already been read by others.
604
605 Tap and hold the respective message or attachment to open the actions menu.
606
607 Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Delete** to remove it permanently.
608
609 (% class="box infomessage" %)
610 (((
611 If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
612 )))
613
614
615 {{id name="02-chatadministration"/}}
616
617 = Chat actions =
618
619 These are actions that can be performed on your existing chats.
620
621
622 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unread.svg]] [[Mark chat as read / unread>>doc:||anchor="chaction-unread"]]
623
624 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-pin.svg]] [[Pin chat>>doc:||anchor="chaction-pin"]]
625
626 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-favourite.svg]] [[Favourite chat>>doc:||anchor="chaction-favourite"]]
627
628 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-mute.svg]] [[Mute chat>>doc:||anchor="02-mutechat"]]
629
630 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-archive.svg]] [[Archive chat>>doc:||anchor="02-archivechat"]]
631
632 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] [[Leave chat>>doc:||anchor="02-leavechat"]]
633
634 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-lock.svg]] [[Close chat>>doc:||anchor="02-closechat"]]
635
636 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-email.svg]] [[Email chat history>>doc:||anchor="02-emailchathistory"]]
637 ## ##
638
639 {{id name="chaction-unread"/}}
640
641 == Mark as read / unread ==
642
643 **Mark a chat as read**, if you don't want to read new messages intentionally. The other chat members will still receive your [[read receipt>>doc:||anchor="02-readreceipts"]].
644
645 You have multiple options to perform the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-read.svg]] **Mark as read** action on a chat.
646
647 * In your inbox, swipe right on the chat you want to mark as read and select the action.
648 * In your inbox, tap and hold down on the chat you want to mark as read to open the actions menu.
649 ## ##
650
651 **Mark a chat as unread**, after you open it, either intentionally or accidentally. This can help you to remember you coming back to the conversation at a later point of time. This action will also show the chat in the [[**Unread** tab>>doc:||anchor="02-filter"]] in your inbox.
652
653 You have multiple options to perform the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unread.svg]] **Mark as unread** action on a chat.
654
655 * In your inbox, swipe right on the chat you want to mark as unread and select the action.
656 * In your inbox, tap and hold down on the chat you want to mark as unread to open the actions menu.
657 ## ##
658
659 ## ##
660 [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-2.png||width="280px"]]
661 ## ##
662
663 {{id name="chaction-pin"/}}
664
665 == Pin ==
666
667 This is a personal setting and will only affect your own chats and inbox.
668
669
670 Pinned chats stay on top of your inbox, even if other chats have newer messages.
671
672 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-pin.svg]] **Pin** a chat.
673
674 * In your inbox, swipe right on the chat you want to pin and select the action.
675 * In your inbox, tap and hold down on the chat you want to pin to open the actions menu.
676 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
677 ## ##
678
679 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unpin.svg]] **Unpin** a chat again.
680
681 (% class="box infomessage" %)
682 (((
683 A chat that receives an [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
684 )))
685
686 {{id name="chaction-favourite"/}}
687
688 == Favourite ==
689
690 This is a personal setting and will only affect your own chats and inbox.
691
692
693 Favourite chats are additionally shown in the [[**Favourites** tab>>doc:||anchor="02-filter"]] in your inbox. This feature helps you find your favourite conversations faster. Especially when forwarding messages or attachments, as your Favourites will be shown first in the list of available chats.
694
695 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-favourite.svg]] **Favourite** a chat.
696
697 * In your inbox, swipe right on the chat you want to favourite and select the action.
698 * In your inbox, tap and hold down on the chat you want to favourite to open the actions menu.
699 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
700 ## ##
701
702 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unfavourite.svg]] **Unfavourite** a chat again.
703
704
705 {{id name="02-mutechat"/}}
706
707 == Mute ==
708
709 This is a personal setting and will only affect your own chats and inbox.
710
711
712 Muted chats will no longer notify you about new messages via sound, vibration or push notification. This applies only per muted chat. The app badge on your home screen will include muted chats when showing the number of unread conversations.
713
714 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-mute.svg]] **Mute** a chat.
715
716 * In your inbox, swipe left on the chat you want to mute and select the action.
717 * In your inbox, tap and hold down on the chat you want to mute to open the actions menu.
718 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
719 ## ##
720
721 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-notification.svg]] **Unmute** a chat to receive its notifications again.
722
723 (% class="box infomessage" %)
724 (((
725 If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a [[chat admin>>doc:||anchor="02-chatadministrators"]].
726 )))
727
728 ## ##
729 [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-4.png||width="280px"]]
730 ## ##
731
732 {{id name="02-archivechat"/}}
733
734 == Archive ==
735
736 This is a personal setting and will only affect your own chats and inbox.
737
738
739 You can archive a chats if it's no longer active or when a topic-based discussion is completed. Archived chats are not displayed in your regular **All** tab and are moved to the [[**Archived** tab>>doc:||anchor="02-filter"]] in your inbox.
740
741 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-archive.svg]] **Archive** a chat.
742
743 * In your inbox, swipe left on the chat you want to archive and select the action.
744 * In your inbox, tap and hold down on the chat you want to archive to open the actions menu.
745 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
746 ## ##
747
748 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unarchive.svg]] **Unarchive** a chat from the Archived tab.
749
750
751 {{id name="02-leavechat"/}}
752
753 == Leave ==
754
755 You may leave a chat if you no longer want to be part of the conversation, or your participation is no longer required.
756
757 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] **Leave** a chat.
758
759 * In your inbox, swipe left on the chat you want to leave and select the action.
760 * In your inbox, tap and hold down on the chat you want to leave to open the actions menu.
761 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
762 ## ##
763
764 To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
765
766 (% class="box infomessage" %)
767 (((
768 If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
769
770 Please note that you cannot leave chats in which you have been added as part of a [[Circle>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]].
771 )))
772
773 {{id name="02-closechat"/}}
774
775 == Close ==
776
777 This is an administrative setting and will affect all members of the chat.
778
779
780 Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] can close a chat.
781 Close a chat when the conversation is over and no longer needed. After a chat has been closed, the conversation can no longer be read by its members.
782
783 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-lock.svg]] **Close** a chat.
784
785 * In your inbox, swipe left on the chat you want to close and select the action.
786 * In your inbox, tap and hold down on the chat you want to close to open the actions menu.
787 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
788 ## ##
789
790 If you are a chat admin, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unlock.svg]] **Reopen** the chat in the same way.
791
792 (% class="box infomessage" %)
793 (((
794 If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
795 )))
796
797 ## ##
798 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed1.png||width="280"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed2.png||width="280"]]
799 ## ##
800
801 {{id name="02-emailchathistory"/}}
802
803 == Email chat history ==
804
805 Open the [[Chat settings>>doc:||anchor="02-chatsettings"]] of the conversation you want to share. Select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-email.svg]] **Email Chat History** to transfer the conversation in plain text to your default mail app.
806
807 Please note that attachments cannot be transferred to the mail.
808
809 (% class="box infomessage" %)
810 (((
811 If this option is not available to you, the feature may have been disabled by your Teamwire administrator.
812 )))
813
814
815 {{id name="02-chatsettings"/}}
816
817 = Chat settings =
818
819 Open a chat and tap its chat title at the top to open the chat settings. Among other things, here you can edit the title or add more users to the conversation.
820
821 (% class="box infomessage" %)
822 (((
823 Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
824 )))
825
826 ## ##
827 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset1.png||width="280"]]
828 ## ##
829
830 {{id name="02-chatavatar"/}}
831
832 == Avatar ==
833
834 Tap on the current chat avatar. You can choose an existing picture of your photos and images from your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-image.svg]] **Gallery** or take a photo with your  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-camera.svg]] **Camera.** The new avatar will be shown to all members of the conversation.
835
836 Tap the avatar again to **change** or **remove** the image.
837
838
839 {{id name="02-chattitle"/}}
840
841 == Title ==
842
843 Tap on the text below the chat avatar to edit the chat title. Confirm your changes via Enter.
844
845 If you want to reset a chat title, remove the current text and confirm via Enter. The title will adopt the automatically generated name. But remember that defining a title is mandatory for group chats.
846
847
848 {{id name="02-chatmode"/}}
849
850 == Mode ==
851
852 Teamwire supports two chat modes. Change the current mode by enabling or disabling the **Allow to send messages** feature.
853
854 * **Normal**
855 //Allow to send messages// enabled
856 By default, the chat settings suggest to create a conversation with the //Normal// chat mode enabled. This mode allows all members to compose and send messages / attachments to the chat.
857
858 * **Broadcast**
859 //Allow to send messages// disabled
860 The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in your organisation.
861 ## ##
862
863 {{id name="02-chatadministrators"/}}
864
865 == Administrators ==
866
867 This section lists all [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] administrators of the current chat.
868
869 Chat administrators are able to make changes in the chat settings, e.g. editing the chat title and chat mode, allowing users to mute the chat, or promote other members to become chat administrator.
870
871 In a 1:1 chat, both members become chat administrator by default.
872
873 **In a group chat, the creator of the chat is automatically promoted to chat administrator.** This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding [[circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]] or [[lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]], or by a mix of all options mentioned.
874
875
876 {{id name="02-promotetoadmin"/}}
877
878 === Promote to chat admin ===
879
880 In the chat settings, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] [[Members>>doc:||anchor="02-members"]] to see a complete list of the current chat's participants. If the chat was created via circle, tap on its name to view the list of members. Tap the user of concern and select **Make chat admin.**
881
882
883 {{id name="02-demoteadmin"/}}
884
885 === Demote chat admin ===
886
887 In the chat settings, tap  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] [[Admins>>doc:||anchor="02-chatadministrators"]] to see the list of the current chat's admins. Tap the user of concern and select **Remove** to demote them.
888
889 Chat admins can only remove the privileges of another chat admin, but not their own.
890
891
892 {{id name="02-members"/}}
893
894 == Members ==
895
896 This section lists all [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] members of the current chat incl. chat administrators.
897
898 If the chat was created by adding a circle, its name will be shown. The members of the circle can be viewed by tapping the circle name and selecting **View members.**
899
900
901 {{id name="02-addmoremembers"/}}
902
903 === Add members ===
904
905 Tap the uppermost option [[image:Public.Applications.iOS.User-Manual.WebHome@icons-adduser.svg]] **Add a Colleague to this Chat** above the list of chat members. You will be forwarded to your directory from which you can add further users and/or circles and lists. Confirm your selection by tapping **Done.**
906
907
908 {{id name="02-removemembers"/}}
909
910 === Remove members ===
911
912 To remove a user from the chat, tap their name in the list of chat members and select **Remove from chat**. You cannot remove individual users which have been added via circle. You have to remove the complete circle from the chat instead.
913
914
915 {{id name="02-readreceipts"/}}
916
917 = Read receipts =
918
919 The read receipts of chat members are represented by their user avatars and can be found at the bottom of the conversation. Please note, that these read receipts **only apply to the latest message** of the chat and cannot be viewed for previous messages.
920
921 If you are looking for a detailed view of the current read receipts, tap the line of user avatars to receive a complete list of members.
922
923 (% class="box infomessage" %)
924 (((
925 Your Teamwire administrator may disable read receipts for all users.
926 )))
927
928
929 {{id name="02-mediaoverview"/}}
930
931 = Media overview =
932
933 Below the chat settings you will find the **Media overview**, which allows you to look up for all attachments and attention messages that have been shared in the current chat. The media is filtered by its file type.
934
935 ## ##