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Wiki source code of b. Chats and Messaging

Last modified by teamwire001 on 2024/11/08 09:03
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1 When starting Teamwire, the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-messages.svg]] **Chats** tab is shown by default. It shows all chats you are involved in.
2
3 As you receive new messages, you will find a badge on the Chats tab showing the number of **unread chats**. The respective chat which received new messages will have a badge showing the number of **unread messages**. Inside the chat, new messages are visually indicated from already read content by a separator.
4
5
6 {{id name="02-filter"/}}
7
8 = Inbox =
9
10 Your inbox provides four tabs which allow you to switch between the most important chat type criteria.
11
12 * **All**
13 The default tab which will show you read and unread, favourite and non-favourite, 1:1 and group chats or broadcasts alike. Archived chats are not shown.
14
15 * **Favourites**
16 This tab lists all your [[favourite chats>>doc:||anchor="chaction-favourite"]].
17
18 * **Unread**
19 This tab lists all chats with new messages and chats you have [[marked as unread>>doc:||anchor="chaction-unread"]].
20
21 * **Archived**
22 This tab lists all your [[archived chats>>doc:||anchor="02-archivechat"]].
23 ## ##
24
25 ## ##
26 [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-1.png||width="280px"]]
27 ## ##
28
29 {{id name="02-search"/}}
30
31 = Search =
32
33 Swiping down in your inbox will make the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar appear atop your chats. The search will look up for chat titles, contacts, lists and circles, bots, and message content. To stop and leave the search bar, tap **Cancel**.
34
35
36 {{id name="02-createnewchat"/}}
37
38 = Create a chat =
39
40 To create a new chat, use the button [[image:Public.Applications.iOS.User-Manual.WebHome@icons-chat-new.svg]] in the lower-right corner of the screen, where you can then choose from the following options.
41
42
43 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg||height="20"]] [[1:1 Chat>>doc:||anchor="02-onetoonechat"]]
44
45 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg||height="22"]] [[Group Chat>>doc:||anchor="02-groupchat"]]
46
47 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-broadcast.svg||height="21"]] [[Broadcast>>doc:||anchor="02-broadcastchat"]]
48
49 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-federated.svg||height="20"]] [[Federated Chat>>doc:||anchor="02-federatedchat"]]
50 ## ##
51
52 {{id name="02-onetoonechat"/}}
53
54 == 1:1 chat ==
55
56 Select a [[participant>>doc:||anchor="02-selectparticipants"]]. You will enter the new chat automatically and will be able to compose your first message. For 1:1 Chats Teamwire will show the name of the user you are talking to as title. Read here to find out which [[chat content and actions>>doc:||anchor="02-chatcontentsandactions"]] can be used.
57
58 If you want to have topic-based 1:1 chats, use the option [[Group Chat>>doc:||anchor="02-groupchat"]] when creating the chat. It is possible to create a group chat with only one other user (see [[Group Chat>>doc:||anchor="02-groupchat"]]).
59
60 (% class="box warningmessage" %)
61 (((
62 1:1 chats cannot be subsequently extended with additional users to form a group chat.
63 )))
64
65 {{id name="02-groupchat"/}}
66
67 == Group chat ==
68
69 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
70
71 More information about chat content and actions are available [[here>>doc:||anchor="02-chatcontentsandactions"]].
72
73
74 {{id name="02-broadcastchat"/}}
75
76 == Broadcast chat ==
77
78 A broadcast chat is a group chat with the [[broadcast mode>>doc:||anchor="02-chatmode"]] enabled. This mode is very useful for sharing announcements or briefings in your organisation.
79
80 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
81
82 More information about the broadcast chat mode [[here>>doc:||anchor="02-chatmode"]].
83
84
85 {{id name="02-federatedchat"/}}
86
87 == Federated chat ==
88
89 Federated chats allow communicating with users from other Teamwire Servers.
90
91 Select one or more [[participants>>doc:||anchor="02-selectparticipants"]], set a [[chat title>>doc:||anchor="02-definechattitle"]] and define [[further settings>>doc:||anchor="02-definefurthersettings"]]. You will enter the new chat automatically and will be able to compose your first message.
92
93
94 {{id name="02-federatedchat-contacts"/}}
95
96 === Available contacts ===
97
98 The availability of chat participants is limited to contacts and circles that have been enabled for federated usage. Therefore, you cannot create a chat from your organisation's federated and non-federated contacts. In case an important user is not available in your contacts when creating a federated chat, please approach your Teamwire admin.
99
100 Currently, it is not possible to add more chat members to the chat later.
101
102
103 {{id name="02-federatedchat-content"/}}
104
105 === Available chat content ===
106
107 The range of [[chat content>>doc:||anchor="02-chatcontentsandactions"]] is limited.
108
109 Currently, the following attachment types are supported: photos, (gallery), videos (gallery), files, attention messages and locations.
110
111
112 {{id name="02-federatedchat-removed"/}}
113
114 === Removed federations ===
115
116 If the federation with one or more Teamwire Servers is ended, federated chats are automatically closed. The participants cannot send new content. Unlike [[closed chats>>doc:||anchor="02-closechat"]], the chat history remains available for all members and can still be read.
117
118
119 {{id name="02-selectparticipants"/}}
120
121 == Select participants ==
122
123 Select one or more users from your list of contacts by tapping the checkbox next to the user's name.
124
125 Already selected contacts are indicated with an  [[image:Public.Applications.iOS.User-Manual.WebHome@icons_box_selected.svg]] and can be deselected by re-tapping.
126
127 You can combine contacts, lists, circles, and bots as chat members. Above the list of contacts, you will see an overview of all selected recipients and also be able to remove them from there.
128
129 Please note the **maximum of members** that can be added to a chat, which will be shown above the overview (Members X / 500) during the creation. The default maximum for a chat is 500 members, but it may have been adjusted by your Teamwire administrator.
130
131
132 Your contacts are split into four types and are listed per section.
133
134
135 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg||height="20"]] [[Contacts>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-contacts"]]
136
137 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-userlist.svg]] [[Lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]]
138
139 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-circle.svg||height="21"]] [[Circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]]
140
141 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-bot.svg||height="22"]] [[Bots>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-bots"]]
142 ## ##
143
144 Although all contacts are arranged in alphabetical order (by their last name), in a large organisation it can become challenging to find the right user quickly. Therefore, make use of the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar, to find your contacts, lists, circles and bots per section.
145
146 ## ##
147 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-create2.png||width="280px"]]
148 ## ##
149
150 {{id name="02-definechattitle"/}}
151
152 == Define title ==
153
154 Set a title for your conversation. This title is not final and can be changed at any time via [[Chat Settings>>doc:||anchor="02-chatsettings"]]. **For group chats,** setting a title is mandatory.
155
156
157 {{id name="02-definefurthersettings"/}}
158
159 == Define further settings ==
160
161 * **Allow to mute notifications**
162 Decide whether chat members are allowed to mute this conversation so they will no longer receive push notifications.
163
164 * **Alert Chat**
165 This feature is meant for emergencies. An alert chat will always stay on top of its members inbox until its messages has been read. Beside alert chats, you can also create alert messages. More information about alert messages are available at the [[Attention messages>>doc:||anchor="02-attentionmessages"]] chapter.
166 ## ##
167
168 After defining all further settings, tap **Create** to enter the new chat automatically, and you will be able to compose your first message.
169
170
171 {{id name="02-voipcall"/}}
172
173 = Voice and video calls =
174
175 You can contact one or multiple users in your existing chats via voice or video call.
176
177 This feature is available for 1:1 chats and group chats.
178
179 There can only be one call in progress per chat. In case other participants are already having a call in the same chat, you will receive a notice.
180
181 (% class="box infomessage" %)
182 (((
183 If voice and video calls are not available to you, the feature may have been disabled by your Teamwire administrator.
184 )))
185
186 {{id name="02-voipcall-start"/}}
187
188 == Start a call ==
189
190 Open an existing chat or [[create a new chat>>doc:||anchor="02-createnewchat"]] with your favoured participants.
191
192 Start the call by tapping the respective button in the upper-right corner of the screen.
193
194 Use  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-voice.svg]] to start a voice call and [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-video.svg]] to start a video call. You may enable your camera at any time during the voice call and turn it into a video call. You may disable your camera at any time of the video call, too.
195
196 The other call participants will be notified, even if they are currently not actively using the Teamwire app.
197
198
199 **The number of participants for group calls is limited** and given by your Teamwire server admin.
200
201 If your group chat has more participants than the number of members allowed in a group call, the icons will change a bit into  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-voice-plus.svg]] for voice and [[image:Public.Applications.iOS.User-Manual.WebHome@icons-call-video-plus.svg]] for video calls. Before the call can begin, you will be shown the list of all chat members from which you have to select one or more users (up to the max. number of call members) for the call.
202
203 ## ##
204 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-1||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@videocall-1.png||width="280px"]]
205 ## ##
206
207 {{id name="02-voipcall-join"/}}
208
209 == Join a call ==
210
211 If you have missed a call, you can also join it later.
212
213 Open the chat you were invited into to participate in the voice or video call. If the call is still ongoing, tap **Join** to access the call.
214
215 ## ##
216 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-2.png||width="280px"]]
217 ## ##
218
219 {{id name="02-voipcall-features"/}}
220
221 == Features during a call ==
222
223 The following primary features are available during the call.
224
225 * Enable / disable microphone
226 * Enable / disable camera
227 * Select sound device
228 * Screen sharing
229 * Raise hand
230 * Toggle between front and backside camera
231 ## ##
232
233 {{id name="02-emergencyalert"/}}
234
235 = Emergency alert =
236
237 This feature is meant for emergencies, allowing you to quickly create a new chat with a selected group of contacts, including an alert, a voice message (which you will record), and your current location.
238
239 The emergency alert won't ask for a chat title or additional settings. Alerts use a distinct notification sound in contrast to regular chat messages to captivate the attention of its recipients. Alerts stay on top of their inbox until they react to the message. In addition, alerts can bypass the silent mode of the other chat members, if they have granted the respective permission to Teamwire.
240
241 (% class="box infomessage" %)
242 (((
243 If the emergency alert is not available to you, the feature may have been disabled by your Teamwire administrator.
244 )))
245
246 ## ##
247 [[image:Public.Applications.iOS.User-Manual.WebHome@emergency-1.png||width="280px"]]
248 ## ##
249
250 {{id name="02-emergencyalert-usage"/}}
251
252 == Usage ==
253
254 (% class="box infomessage" %)
255 (((
256 This feature requires permission to use your location and microphone in order to work correctly.
257 )))
258
259 Tap the  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency.svg]] **Emergency **icon at the top of your inbox to open the screen.
260
261 Select one of your circles or lists in the **Send to** section. If you have predefined a [[Default circle>>doc:||anchor="02-emergencyalert-configure"]], you can skip this step, or change the selected circle or list.
262
263 You have two options for recording your voice message, which will be sent together with an alert and your current location.
264
265 * Tap the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency-record.svg||height="38px" width="38px"]] **Record button** once to start recording a voice message (of 30 seconds)  without keeping your device at hand. You will see a respective countdown.
266 ** After 30 seconds, the alert will be sent automatically, including your voice message and your location.
267 ** Cancel your recording during the countdown by tapping the record button again **(X)**.
268
269 * Tap and hold the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emergency-record.svg||height="38px" width="38px"]] **Record button** to record a voice message for as long as you want to.
270 ** Release the button to send the alert, including your voice message and your location.
271 ** Swipe up to cancel the recording and the process.
272 ## ##
273
274 {{id name="02-emergencyalert-configure"/}}
275
276 == Default circle ==
277
278 Define a default group of contacts (in the form of a circle or list) to avoid selecting the recipients manually every time you use the emergency alert. Go to [[Account ~> App settings ~> Emergency alerts>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="05-sosgroup"]] and select a circle or list from your directory.
279
280 Despite configuring a Default circle, you can still edit the **Send to** section, if you'd like to, before starting to record your message.
281
282 If your device is managed by a mobile device management, your Teamwire administrator may have already set a Default Circle, which you will not be able to change.
283
284
285 {{id name="02-pushtotalk"/}}
286
287 = Push-to-Talk =
288
289 This feature turns your Teamwire app into a walkie-talkie by sending voice messages directly to your Push-to-Talk chats and listening to the voice messages you receive.
290
291 (% class="box infomessage" %)
292 (((
293 If Push-to-Talk is not available to you, the feature may have been disabled by your Teamwire administrator.
294 )))
295
296 {{id name="02-pushtotalk-configure"/}}
297
298 == Setup ==
299
300 In your inbox, use the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-voice.svg]] icon in the upper-right corner to open the Push-to-Talk selection menu. Enable the Push-to-Talk ability for all chats required.
301
302 As soon as you have defined at least one Push-to-Talk chat, you can decide via [[image:Public.Applications.iOS.User-Manual.WebHome@icons-sound-on.svg]] whether new messages received in your active channel will be played via **speaker** or if they are **muted.**
303
304 Use [[image:Public.Applications.iOS.User-Manual.WebHome@icons-dnd.svg]] to remove your current selection of chats.
305
306 ## ##
307 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-ptt1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@pushtt-1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@pushtt-2.png||width="280px"]]
308 ## ##
309
310 {{id name="02-pushtotalk-usage"/}}
311
312 == Usage ==
313
314 Your Push-to-Talk chats are displayed at the bottom of the inbox. Simply swipe to switch between your Push-to-Talk chats.
315
316 Tap and hold the button for as long as you want to record your message. As soon as you let go of the button, your message will be shared. The maximum duration of a voice message is 180 seconds.
317
318
319 {{id name="02-attachments"/}} {{id name="02-chatcontentsandactions"/}}
320
321 = Attachments =
322
323 In addition to texts and emojis, you can send various attachments via Teamwire. If you want to attach a photo, appointment, or the like to your current conversation, choose one of the following options.
324
325
326 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-camera.svg]] **Take photo**
327 Grant access to your camera to take and send photos or videos. Video recording is limited to 180 seconds.
328
329
330 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-image.svg]] **Photos and images from gallery**
331 Grant access to your gallery to send photos and videos stored on your device.
332
333
334 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-voice.svg]] **Record voice message**
335 Grant access to your microphone to record and send a voice message. Voice recording is limited to 180 seconds.
336
337
338 [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] **Further attachments and features**
339 You will be listed further options for sharing content.
340
341
342 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **Alert,** ## ##[[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-announce.svg]] **Announcement** or ## ##[[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-note.svg]] **Note**
343 These are so-called attention messages. More information about attention messages are available [[here>>doc:||anchor="02-attentionmessages"]].
344
345 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-file.svg]] **File**
346 Select any further file type via your file manager to share them (e.g. PDF, text file, presentation etc.).
347
348 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **Location**
349 If Teamwire has been granted access to your location data and GPS is enabled, you can send your current position or a POI to the chat.
350 You can also choose to share your live location with the chat members. More information about the live location feature are available [[here>>doc:||anchor="02-livelocation"]].
351
352 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-calendar.svg]] **Calendar**
353 Grant access to your calendar to select appointments from your calendar app and attach them.
354
355 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-poll.svg]] **Poll**
356 Create a poll (interactive attachment) and let your chat members vote to make decisions more quickly.
357
358 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-dracoon.svg]] **Dracoon**
359 This option is available if you have the [[Dracoon app>>https://apps.apple.com/gb/app/dracoon/id1382260906||rel="noopener noreferrer" target="_blank"]] installed. Select **Dracoon** and log in to your Dracoon user account to grant access to Teamwire. When sharing a Dracoon file in a chat, instead of sending the media itself, a link to the Dracoon exchange server is automatically generated. The chat participants can click on the link to view and download the file.
360 ## ##
361
362 (% class="box infomessage" %)
363 (((
364 Your Teamwire admin is able to prohibit sending certain attachment types. If one or more options are not available to you, they may have been disabled by your Teamwire administrator.
365 )))
366
367 ## ##
368 [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@chatview-4.png||width="280px"]]
369 ## ##
370
371 {{id name="02-mentions"/}}
372
373 = Mentions =
374
375 Mention other chat members by typing an **@-symbol**.
376
377 You can mention single users, multiple users, or use **@All** to include all members of your conversation. Continue typing a colleagues name after the @ to limit the selection of available user mentions.
378
379 ## ##
380 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__mobile-mentions_001.png||width="280"]]
381 ## ##
382
383 When mentioned, you will receive a push notification and the respective chat will dispaly the mention with an **@-symbol** in your inbox.
384
385 ## ##
386 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__mobile-mentions_002.png||width="280"]]
387 ## ##
388
389 When selecting a chat where you have been mentioned, you will see the number of mentions. Tap the **@-button** to jump directly to the mention(s).
390
391 ## ##
392 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__mobile-mentions_003.png||width="280"]]
393 ## ##
394
395 {{id name="02-attentionmessages"/}} {{id name="02-alertmessages"/}}
396
397 = Attention messages =
398
399 Via [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] next to the text input field, various attention message types are available in Teamwire.
400
401 Chat members can respond to your status messages with a predefined selection of reactions without disrupting the flow of an active conversation. Reactions can also be sent by members of a broadcast chat.
402 ## ##
403
404 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **Alert**
405 Label your message as an alert (text input turns red). Alerts cause a special ringtone and will create a different icon on the notification screen for its participants. A chat containing an alert message will be visually highlighted in its participants inbox, and will always stay on top until all new content has been read. The alert notification sound can be configured via [[Account ~> App settings ~> Notifications>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="05-notificationsounds"]].
406 (% class="mark" %)Do not mix things up! An alert message is a single message labelled as alert. If you want to create an alert chat quickly, see [[Emergency alert>>doc:||anchor="02-emergencyalert"]].
407
408 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-announce.svg]] **Announcement**
409 Label your message as an announcement (text input turns green). Chat members can react to your message via  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emojithumb.svg]] with a range of reactions.
410
411 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-note.svg]] **Note**
412 Label your message as a note (text input turns yellow). Chat members can react to your message via  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-emojithumb.svg]] with a range of reactions.
413 ## ##
414
415 All message types above can be removed before sending by tapping the respective option again. Your message will be sent as normal text then.
416
417 (% class="box infomessage" %)
418 (((
419 If attention messages are not available to you, the feature may have been disabled by your Teamwire administrator.
420 )))
421
422 {{id name="02-ownattentionmessages"/}}
423
424 == Activity / Reactions ==
425
426 You can view the **reactions** to one of your attention messages via the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-report.svg]] **report.**
427
428 You can find a chronological list of all reactions to your attention messages via the icon [[image:Public.Applications.iOS.User-Manual.WebHome@icons-notification.svg]] in the upper-right corner of the chat.
429
430
431 {{id name="02-livelocation"/}}
432
433 = Live location =
434
435 This feature allows other users to track your current location live on a map.
436
437 To share your live location, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach.svg]] next to the text input field, select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **Location** and [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **Share your live location.**
438
439 Open the live map and check your current position by tapping on the map preview in the chat.
440
441 ## ##
442 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-1.png||width="280px"]]
443 ## ##
444
445 {{id name="02-livelocation-duration"/}}
446
447 == Sharing duration ==
448
449 As you start the live location feature, you can select for how long you want to share it.
450
451 The remaining minutes / hours of the duration are shown in the chat and map view.
452
453 The app will automatically stop sharing when the duration has been exceeded without further notification.
454
455
456 {{id name="02-livelocation-stop"/}}
457
458 == Stop sharing manually ==
459
460 If you want to cancel sharing your live location before the selected duration, you can do so in the chat or map view by tapping **Stop sharing.**
461
462
463 {{id name="02-livelocation-multiple"/}}
464
465 == Multiple users sharing ==
466
467 In one chat, multiple users can share their live location at the same time. Their locations will be shown in a single map.
468
469 A list of all chat members currently sharing their location is available in the bottom of the screen (expand).
470
471
472 {{id name="02-livelocation-additional"/}}
473
474 == Additional features ==
475
476 The live map offers different tools and settings to view users and map material.
477
478 * **Focus user**
479 Tap on one of the users to focus on them. This way, the user will always remain in the center of the map view. You can also select the user from the list of all chat members currently sharing their location.
480
481 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-near.svg]] **Center map**
482 Tap on the symbol to center the view on your current location.
483
484 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-regroup.svg]] **Regroup**
485 When you tap on this symbol, Teamwire automatically zooms out until all currently shared locations fit on one map view. Users that are close to each other will be grouped together.
486
487 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-draw.svg]] **Draw on map**
488 Tap on the symbol to [[draw an area on the map>>doc:||anchor="02-drawonmap"]].
489
490 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-tune.svg]] **Map settings**
491 Tap on the symbol to open the map settings.
492 ## ##
493 ** **Map type**
494 Select from one of the available map types (Standard, Satellite, Hybrid). If your Teamwire administrator has enabled using [[ArcGIS Maps>>https://enterprise.arcgis.com/en/||rel="noopener noreferrer" target="_blank"]], the default maps will be replaced by ArcGIS Maps and you will receive a list of available map types. More information about enabling ArcGIS Maps in the Teamwire Dashboard are available [[here>>doc:Customer.Administration.Dashboard-User-Manual.App-Permissions.WebHome||anchor="app-orgasettings"]].
495
496 ** **Show user names**
497 If enabled, in addition to the user photos, their names will be displayed on the map, too.
498
499 ** **Show user role**
500 If enabled, in addition to the user photos, their role will be displayed on the map, too (the information is taken from the user's profile).
501
502 ** **Group users**
503 Enabled by default. Users who are in close proximity to each other are grouped together.
504 ## ##
505
506 {{id name="02-drawonmap"/}}
507
508 = Draw on map =
509
510 This feature allows you to manually draw areas on the maps of shared locations and label them.
511
512 ## ##
513 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-2.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-3.png||width="280px"]]
514 ## ##
515
516 {{id name="02-drawonmap-draw"/}}
517
518 == Draw area ==
519
520 Before sharing your location or live location, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-draw.svg]] in the upper-right corner of the map. Draw an area on the available map view with your finger. When you are finished, this area will be highlighted and a dialog box will open. There you have the possibility to define a label for the area (optional), e.g. "Festival area", "Search radius" or "Living street".
521
522 Tap **Redraw area** to draw the area anew.
523
524 Tap **Done** to save the area and share it with other chat participants.
525
526 Tap **Cancel** to end the process and discard the area you've drawn.
527
528 (% class="box infomessage" %)
529 (((
530 When sharing a [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-location.svg]] **single location,** you will not be able to edit the drawn area at a later time.
531
532 When sharing you [[image:Public.Applications.iOS.User-Manual.WebHome@icons-livelocation.svg]] **live location,** you will be able to add or edit an area later.
533 )))
534
535 {{id name="02-drawonmap-remove"/}}
536
537 == Remove area ==
538
539 Tap on your area in the map view to open the dialog box and select **Remove area** to delete it.
540
541 You can only remove those areas which you have drawn yourself.
542
543 (% class="box infomessage" %)
544 (((
545 Areas can be removed **when sharing your live location only.**
546
547 When sharing a single location, you will not be able to remove an area later.
548 )))
549
550 {{id name="02-drawonmap-label"/}}
551
552 == Area labels ==
553
554 After drawing an area, a dialog box will open and prompting you to add a label.
555
556 Labels are optional. Leave the text input field empty, if you do not want to add a label.
557
558 You can edit or remove an area label at a later time. To do so, tap on your area in the map view to open the dialog box and edit / remove the text from the input field.
559
560 Tap **Cancel** to end the process and discard your changes.
561
562 You can only edit / remove labels for those areas which you have drawn yourself.
563
564 (% class="box infomessage" %)
565 (((
566 Labels can be edited / removed **when sharing your live location only.**
567
568 When sharing a single location, you will not be able to edit / remove an area label later.
569 )))
570
571 {{id name="02-drawonmap-multiple"/}}
572
573 == Multiple user areas ==
574
575 Since multiple live locations can be shared on one map at the same time, all the areas drawn by the chat participants and their labels will appear, too.
576
577 If the areas of one or more users overlap, the labels appear as a single pin. Zoom into the map to be able to read the individual labels of the respective areas.
578
579 You cannot edit / remove areas and labels of other chat participants.
580
581 ## ##
582 [[image:Public.Applications.iOS.User-Manual.WebHome@livelocation-4.png||width="280px"]]
583 ## ##
584
585 {{id name="meaction"/}}
586
587 = Message actions =
588
589 When you're in the chat view, you have different actions, which you can perform on your and other chat member's sent messages and attachments.
590
591
592 {{id name="02-replytomessage"/}}
593
594 == Reply ==
595
596 Tap and hold the respective message or attachment to open the actions menu.
597
598 Select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-reply.svg]] **Reply** to add a quote of the original message when sending your answer. This is especially useful in chats with numerous users and mixed conversations. Replies help you and others to remember the context of messages.
599
600
601 {{id name="02-copymessage"/}}
602
603 == Copy ==
604
605 Tap and hold the respective message to open the actions menu.
606
607 Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-copy.svg]] **Copy** to copy the message content to your clipboard. You can paste the text to another chat or an external app.
608
609 (% class="box infomessage" %)
610 (((
611 If you cannot copy a message, the feature may have been disabled by your Teamwire administrator.
612 )))
613
614 {{id name="02-forwardmessage"/}}
615
616 == Forward ==
617
618 Tap and hold the respective message or attachment to open the actions menu.
619
620 Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-forward.svg]] **Forward** to see a list of existing chats which you can forward the content to. If you want to forward a message to a user, list, or circle who you don't yet have a chat with, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-chat-new.svg]] **New chat** in the bottom-right corner of the screen and continue selecting your participants.
621
622
623 {{id name="02-deletemessage"/}}
624
625 == Delete ==
626
627 You can delete your own messages and attachments in Teamwire, even if they have already been read by others.
628
629 Tap and hold the respective message or attachment to open the actions menu.
630
631 Select  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Delete** to remove it permanently.
632
633 (% class="box infomessage" %)
634 (((
635 If you cannot delete a message, the feature may have been disabled by your Teamwire administrator.
636 )))
637
638
639 {{id name="02-chatadministration"/}}
640
641 = Chat actions =
642
643 These are actions that can be performed on your existing chats.
644
645
646 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unread.svg]] [[Mark chat as read / unread>>doc:||anchor="chaction-unread"]]
647
648 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-pin.svg]] [[Pin chat>>doc:||anchor="chaction-pin"]]
649
650 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-favourite.svg]] [[Favourite chat>>doc:||anchor="chaction-favourite"]]
651
652 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-mute.svg]] [[Mute chat>>doc:||anchor="02-mutechat"]]
653
654 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-archive.svg]] [[Archive chat>>doc:||anchor="02-archivechat"]]
655
656 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] [[Leave chat>>doc:||anchor="02-leavechat"]]
657
658 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-lock.svg]] [[Close chat>>doc:||anchor="02-closechat"]]
659
660 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-email.svg]] [[Email chat history>>doc:||anchor="02-emailchathistory"]]
661 ## ##
662
663 {{id name="chaction-unread"/}}
664
665 == Mark as read / unread ==
666
667 **Mark a chat as read**, if you don't want to read new messages intentionally. The other chat members will still receive your [[read receipt>>doc:||anchor="02-readreceipts"]].
668
669 You have multiple options to perform the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-read.svg]] **Mark as read** action on a chat.
670
671 * In your inbox, swipe right on the chat you want to mark as read and select the action.
672 * In your inbox, tap and hold down on the chat you want to mark as read to open the actions menu.
673 ## ##
674
675 **Mark a chat as unread**, after you open it, either intentionally or accidentally. This can help you to remember you coming back to the conversation at a later point of time. This action will also show the chat in the [[**Unread** tab>>doc:||anchor="02-filter"]] in your inbox.
676
677 You have multiple options to perform the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unread.svg]] **Mark as unread** action on a chat.
678
679 * In your inbox, swipe right on the chat you want to mark as unread and select the action.
680 * In your inbox, tap and hold down on the chat you want to mark as unread to open the actions menu.
681 ## ##
682
683 ## ##
684 [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-2.png||width="280px"]]
685 ## ##
686
687 {{id name="chaction-pin"/}}
688
689 == Pin ==
690
691 This is a personal setting and will only affect your own chats and inbox.
692
693
694 Pinned chats stay on top of your inbox, even if other chats have newer messages.
695
696 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-pin.svg]] **Pin** a chat.
697
698 * In your inbox, swipe right on the chat you want to pin and select the action.
699 * In your inbox, tap and hold down on the chat you want to pin to open the actions menu.
700 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
701 ## ##
702
703 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unpin.svg]] **Unpin** a chat again.
704
705 (% class="box infomessage" %)
706 (((
707 A chat that receives an [[image:Public.Applications.iOS.User-Manual.WebHome@icons-am-alert.svg]] **alert **will continue to move **atop of your pinned chats** until its messages have been read.
708 )))
709
710 {{id name="chaction-favourite"/}}
711
712 == Favourite ==
713
714 This is a personal setting and will only affect your own chats and inbox.
715
716
717 Favourite chats are additionally shown in the [[**Favourites** tab>>doc:||anchor="02-filter"]] in your inbox. This feature helps you find your favourite conversations faster. Especially when forwarding messages or attachments, as your Favourites will be shown first in the list of available chats.
718
719 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-favourite.svg]] **Favourite** a chat.
720
721 * In your inbox, swipe right on the chat you want to favourite and select the action.
722 * In your inbox, tap and hold down on the chat you want to favourite to open the actions menu.
723 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
724 ## ##
725
726 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unfavourite.svg]] **Unfavourite** a chat again.
727
728
729 {{id name="02-mutechat"/}}
730
731 == Mute ==
732
733 This is a personal setting and will only affect your own chats and inbox.
734
735
736 Muted chats will no longer notify you about new messages via sound, vibration or push notification. This applies only per muted chat. The app badge on your home screen will include muted chats when showing the number of unread conversations.
737
738 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-mute.svg]] **Mute** a chat.
739
740 * In your inbox, swipe left on the chat you want to mute and select the action.
741 * In your inbox, tap and hold down on the chat you want to mute to open the actions menu.
742 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
743 ## ##
744
745 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-notification.svg]] **Unmute** a chat to receive its notifications again.
746
747 (% class="box infomessage" %)
748 (((
749 If you cannot mute a chat, the feature may have been disabled by your Teamwire administrator or by a [[chat admin>>doc:||anchor="02-chatadministrators"]].
750 )))
751
752 ## ##
753 [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-3.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@inbox-4.png||width="280px"]]
754 ## ##
755
756 {{id name="02-archivechat"/}}
757
758 == Archive ==
759
760 This is a personal setting and will only affect your own chats and inbox.
761
762
763 You can archive a chats if it's no longer active or when a topic-based discussion is completed. Archived chats are not displayed in your regular **All** tab and are moved to the [[**Archived** tab>>doc:||anchor="02-filter"]] in your inbox.
764
765 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-archive.svg]] **Archive** a chat.
766
767 * In your inbox, swipe left on the chat you want to archive and select the action.
768 * In your inbox, tap and hold down on the chat you want to archive to open the actions menu.
769 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
770 ## ##
771
772 In the same way, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unarchive.svg]] **Unarchive** a chat from the Archived tab.
773
774
775 {{id name="02-leavechat"/}}
776
777 == Leave ==
778
779 You may leave a chat if you no longer want to be part of the conversation, or your participation is no longer required.
780
781 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] **Leave** a chat.
782
783 * In your inbox, swipe left on the chat you want to leave and select the action.
784 * In your inbox, tap and hold down on the chat you want to leave to open the actions menu.
785 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
786 ## ##
787
788 To rejoin a chat, one of the [[chat admins>>doc:||anchor="02-chatadministrators"]] can add you again.
789
790 (% class="box infomessage" %)
791 (((
792 If you cannot leave a chat, the feature may have been disabled by your Teamwire administrator.
793
794 Please note that you cannot leave chats in which you have been added as part of a [[Circle>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]].
795 )))
796
797 {{id name="02-closechat"/}}
798
799 == Close ==
800
801 This is an administrative setting and will affect all members of the chat.
802
803
804 Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] can close a chat.
805 Close a chat when the conversation is over and no longer needed. After a chat has been closed, the conversation can no longer be read by its members.
806
807 You have multiple options to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-lock.svg]] **Close** a chat.
808
809 * In your inbox, swipe left on the chat you want to close and select the action.
810 * In your inbox, tap and hold down on the chat you want to close to open the actions menu.
811 * Open the chat and go to its [[Chat settings>>doc:||anchor="02-chatsettings"]] to select the action.
812 ## ##
813
814 If you are a chat admin, you can [[image:Public.Applications.iOS.User-Manual.WebHome@icons-unlock.svg]] **Reopen** the chat in the same way.
815
816 (% class="box infomessage" %)
817 (((
818 If you cannot close a chat, the feature may have been disabled by your Teamwire administrator.
819 )))
820
821 ## ##
822 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed1.png||width="280"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-closed2.png||width="280"]]
823 ## ##
824
825 {{id name="02-emailchathistory"/}}
826
827 == Email chat history ==
828
829 Open the [[Chat settings>>doc:||anchor="02-chatsettings"]] of the conversation you want to share. Select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-email.svg]] **Email Chat History** to transfer the conversation in plain text to your default mail app.
830
831 Please note that attachments cannot be transferred to the mail.
832
833 (% class="box infomessage" %)
834 (((
835 If this option is not available to you, the feature may have been disabled by your Teamwire administrator.
836 )))
837
838
839 {{id name="02-chatsettings"/}}
840
841 = Chat settings =
842
843 Open a chat and tap its chat title at the top to open the chat settings. Among other things, here you can edit the title or add more users to the conversation.
844
845 (% class="box infomessage" %)
846 (((
847 Only [[chat administrators>>doc:||anchor="02-chatadministrators"]] are authorised to make changes to chat settings.
848 )))
849
850 ## ##
851 [[image:Public.Applications.iOS.User-Manual.WebHome@EN__chats-chatset1.png||width="280"]]
852 ## ##
853
854 {{id name="02-chatavatar"/}}
855
856 == Avatar ==
857
858 Tap on the current chat avatar. You can choose an existing picture of your photos and images from your [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-image.svg]] **Gallery** or take a photo with your  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-camera.svg]] **Camera.** The new avatar will be shown to all members of the conversation.
859
860 Tap the avatar again to **change** or **remove** the image.
861
862
863 {{id name="02-chattitle"/}}
864
865 == Title ==
866
867 Tap on the text below the chat avatar to edit the chat title. Confirm your changes via Enter.
868
869 If you want to reset a chat title, remove the current text and confirm via Enter. The title will adopt the automatically generated name. But remember that defining a title is mandatory for group chats.
870
871
872 {{id name="02-chatmode"/}}
873
874 == Mode ==
875
876 Teamwire supports two chat modes. Change the current mode by enabling or disabling the **Allow to send messages** feature.
877
878 * **Normal**
879 //Allow to send messages// enabled
880 By default, the chat settings suggest to create a conversation with the //Normal// chat mode enabled. This mode allows all members to compose and send messages / attachments to the chat.
881
882 * **Broadcast**
883 //Allow to send messages// disabled
884 The //Broadcast// mode will only allow [[chat administrators>>doc:||anchor="02-chatadministrators"]] to compose and send messages / attachments to the chat. This mode is very useful for sharing announcements or briefings in your organisation.
885 ## ##
886
887 {{id name="02-chatadministrators"/}}
888
889 == Administrators ==
890
891 This section lists all [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] administrators of the current chat.
892
893 Chat administrators are able to make changes in the chat settings, e.g. editing the chat title and chat mode, allowing users to mute the chat, or promote other members to become chat administrator.
894
895 In a 1:1 chat, both members become chat administrator by default.
896
897 **In a group chat, the creator of the chat is automatically promoted to chat administrator.** This applies to all ways of group chats; whether the chat was created by selecting several individual users, by adding [[circles>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-circles"]] or [[lists>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-lists"]], or by a mix of all options mentioned.
898
899
900 {{id name="02-promotetoadmin"/}}
901
902 === Promote to chat admin ===
903
904 In the chat settings, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] [[Members>>doc:||anchor="02-members"]] to see a complete list of the current chat's participants. If the chat was created via circle, tap on its name to view the list of members. Tap the user of concern and select **Make chat admin.**
905
906
907 {{id name="02-demoteadmin"/}}
908
909 === Demote chat admin ===
910
911 In the chat settings, tap  [[image:Public.Applications.iOS.User-Manual.WebHome@icons-admin.svg]] [[Admins>>doc:||anchor="02-chatadministrators"]] to see the list of the current chat's admins. Tap the user of concern and select **Remove** to demote them.
912
913 Chat admins can only remove the privileges of another chat admin, but not their own.
914
915
916 {{id name="02-members"/}}
917
918 == Members ==
919
920 This section lists all [[image:Public.Applications.iOS.User-Manual.WebHome@icons-group.svg]] members of the current chat incl. chat administrators.
921
922 If the chat was created by adding a circle, its name will be shown. The members of the circle can be viewed by tapping the circle name and selecting **View members.**
923
924
925 {{id name="02-addmoremembers"/}}
926
927 === Add members ===
928
929 Tap the uppermost option [[image:Public.Applications.iOS.User-Manual.WebHome@icons-adduser.svg]] **Add a Colleague to this Chat** above the list of chat members. You will be forwarded to your directory from which you can add further users and/or circles and lists. Confirm your selection by tapping **Done.**
930
931
932 {{id name="02-removemembers"/}}
933
934 === Remove members ===
935
936 To remove a user from the chat, tap their name in the list of chat members and select **Remove from chat**. You cannot remove individual users which have been added via circle. You have to remove the complete circle from the chat instead.
937
938
939 {{id name="02-readreceipts"/}}
940
941 = Read receipts =
942
943 The read receipts of chat members are represented by their user avatars and can be found at the bottom of the conversation. Please note, that these read receipts **only apply to the latest message** of the chat and cannot be viewed for previous messages.
944
945 If you are looking for a detailed view of the current read receipts, tap the line of user avatars to receive a complete list of members.
946
947 (% class="box infomessage" %)
948 (((
949 Your Teamwire administrator may disable read receipts for all users.
950 )))
951
952
953 {{id name="02-mediaoverview"/}}
954
955 = Media overview =
956
957 Below the chat settings you will find the **Media overview**, which allows you to look up for all attachments and attention messages that have been shared in the current chat. The media is filtered by its file type.
958
959 ## ##