a. Login and Registration

Last modified by teamwire003 on 2022/09/27 15:02

Teamwire offers three options to log in on the app.

If you are not sure about the right approach to log in on Teamwire, please contact your Teamwire administrator.

Sign in with email and phone

When starting Teamwire, this option is shown by default. It is a common two-factor authentication; therefore, make sure you have access to your email account and to use a mobile number allowing you to receive the PIN by SMS. Your mobile number is not shown to other users.

 
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To sign in with email and mobile number, please follow these steps.

  1. Select your country code and enter your mobile number.
  2. Enter your work mail address.
  3. Optional: Sometimes a backend URL is required to sign in - mostly when Teamwire is hosted on a private server. Tap Advanced and enter the URL in the "Backend hostname" field. The correct hostname can be obtained from your administrator.
  4. Providing you are satisfied with the terms of service and privacy policy, please accept them and tap Next.
  5. Open your mailbox. You will receive an email with a weblink to confirm your address. After doing so successfully, return to the Teamwire app and tap Yes, I confirmed my email.
  6. You will receive an SMS with a 6-digit PIN. Enter the PIN into the app.
  7. Teamwire will automatically start synchronising your messages and contacts. Please do not close the app during this process.

As soon as you enter the message inbox, you are ready to use Teamwire.

If you want to sign in with your user ID and password instead, please tap Have a password?

Sign in with password

When starting Teamwire, this option can be accessed by tapping Have a password?

 
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To register with user ID and password, follow these steps.

  1. Enter the user ID (your work mail address) that you have been given.
  2. Enter the password you have been given.
  3. Optional: Sometimes a backend URL is required to sign in - mostly when Teamwire is hosted on a private server. Tap Advanced and enter the URL in the "Backend hostname" field. The correct hostname can be obtained from your administrator.
  4. Providing you are satisfied with the terms of service and privacy policy, please accept them and tap Next.
  5. Teamwire will automatically start synchronising your messages and contacts. Please do not close the app during this process.

As soon as you enter the message inbox, you are ready to use Teamwire.

If you want to sign in with your email address and mobile number instead, please tap Do not have a password?

Login by password can only take place if the following conditions are met.

  • Your Teamwire admin has enabled the option to "Login using email and password".
  • You have a login-password. It can be received by one of these options.
    • A Teamwire admin has created a password for you. Admins can create and send you a password. For security and privacy reasons, you should change your password after your first successful login at your Profile > Profile information.
    • You have created a password yourself. You have already created a password during a previous Teamwire session. Tip: In case you don't have a password yet, you can one yourself after successfully registering via email and SMS by going to you Profile > Profile information.

 

Sign in via Mobile Device Management (MDM)

In case your mobile is managed by a MDM system, authenticate to your MDM software (e.g. "MobileIron Mobile@Work" or "VMware Intelligent Hub") to continue the sign-in process.

This can be one of the two processes described above (with email and phone or with password) or by automated registration. During an automated registration, you will not need to enter any of your Teamwire user data. The app will automatically start synchronising your messages and contacts. Please do not close the app during this process.