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Last modified by teamwire001 on 2025/09/11 15:05
From version 1.4
edited by teamwire001
on 2025/04/02 09:37
Change comment: DOC-411
To version 2.1
edited by teamwire001
on 2025/09/11 15:05
Change comment: DOC-434

Summary

Details

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3 3  
4 4  (% class="fa-blue" %){{icon name="comments" size="2x"}}{{/icon}} (% style="font-size:170%" %)FAQ
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6 +
6 6  If you experience issues during your login to the Teamwire app, try the following solutions to common login issues.
7 7  
8 8  
9 -= Check your credentials =
10 +(% class="numbox" %)A(%%) (% class="numbox-title" %)Check your credentials
10 10  
11 11  * Make sure to use your business email address.
12 12  * If you're trying to login with a password, check your password for typos.
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13 13  * If you're trying to login via email and SMS, check your email address and mobile number for typos.
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15 15  
16 -= Define the server address =
17 +(% class="numbox" %)B(%%) (% class="numbox-title" %)Define the server address
17 17  
18 18  Sometimes, Teamwire is not connected to the correct server. To resolve this, you can try defining the server address manually. This is especially helpful if you're using the app on a company network or with a mobile phone carrier.
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30 30  {{/info}}
31 31  
32 32  
33 -= Contact your Teamwire admin =
34 +(% class="numbox" %)C(%%) (% class="numbox-title" %)Contact your Teamwire admin
34 34  
35 35  If the options from above do not solve your login issue, please get in contact with your Teamwire administrator.
36 36  
37 37  They can create a one-time password which you'll be able to change after your next successful login.
38 38  
39 -In addition, your admin should check if a configuration setting is preventing your login: [[Troubleshooting (for admins)>>doc:Customer.FAQ.My-users-cant-log-into-the-Teamwire-app.WebHome]]
40 +In addition, your admin should check if a configuration setting is preventing your login: [[Troubleshooting for admins (additional access permission might be required)>>doc:Customer.FAQ.My-users-cant-log-into-the-Teamwire-app.WebHome]]
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