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Last modified by teamwire001 on 2025/09/11 15:05
From version 2.1
edited by teamwire001
on 2025/09/11 15:05
Change comment: DOC-434
To version 1.6
edited by teamwire001
on 2025/04/02 11:58
Change comment: DOC-411

Summary

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7 7  If you experience issues during your login to the Teamwire app, try the following solutions to common login issues.
8 8  
9 9  
10 -(% class="numbox" %)A(%%) (% class="numbox-title" %)Check your credentials
10 += Check your credentials =
11 11  
12 12  * Make sure to use your business email address.
13 13  * If you're trying to login with a password, check your password for typos.
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14 14  * If you're trying to login via email and SMS, check your email address and mobile number for typos.
15 15  ## ##
16 16  
17 -(% class="numbox" %)B(%%) (% class="numbox-title" %)Define the server address
17 += Define the server address =
18 18  
19 19  Sometimes, Teamwire is not connected to the correct server. To resolve this, you can try defining the server address manually. This is especially helpful if you're using the app on a company network or with a mobile phone carrier.
20 20  
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31 31  {{/info}}
32 32  
33 33  
34 -(% class="numbox" %)C(%%) (% class="numbox-title" %)Contact your Teamwire admin
34 += Contact your Teamwire admin =
35 35  
36 36  If the options from above do not solve your login issue, please get in contact with your Teamwire administrator.
37 37  
38 38  They can create a one-time password which you'll be able to change after your next successful login.
39 39  
40 -In addition, your admin should check if a configuration setting is preventing your login: [[Troubleshooting for admins (additional access permission might be required)>>doc:Customer.FAQ.My-users-cant-log-into-the-Teamwire-app.WebHome]]
40 +In addition, your admin should check if a configuration setting is preventing your login: [[Troubleshooting (for admins)>>doc:Customer.FAQ.My-users-cant-log-into-the-Teamwire-app.WebHome]]
41 41  
42 42  ## ##
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