Wiki source code of I can't log into the Teamwire app
Version 1.4 by teamwire001 on 2025/04/02 09:37
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1.4 | 1 | [[{{icon name="caret-left"}}{{/icon}} Back>>doc:Public.FAQ.WebHome]] |
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1.1 | 4 | (% class="fa-blue" %){{icon name="comments" size="2x"}}{{/icon}} (% style="font-size:170%" %)FAQ |
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| 6 | If you experience issues during your login to the Teamwire app, try the following solutions to common login issues. | ||
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| 9 | = Check your credentials = | ||
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| 11 | * Make sure to use your business email address. | ||
| 12 | * If you're trying to login with a password, check your password for typos. | ||
| 13 | * If you're trying to login via email and SMS, check your email address and mobile number for typos. | ||
| 14 | ## ## | ||
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| 16 | = Define the server address = | ||
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| 18 | Sometimes, Teamwire is not connected to the correct server. To resolve this, you can try defining the server address manually. This is especially helpful if you're using the app on a company network or with a mobile phone carrier. | ||
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| 20 | How to define a server address in Teamwire: | ||
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| 22 | * In the login screen, open the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-settings.svg]] **Advanced** section | ||
| 23 | * Enter your credentials | ||
| 24 | * Enter the following **Server / Backend Hostname**: ##backend.teamwire.eu## (without http/s) | ||
| 25 | * Continue to log in as usual | ||
| 26 | ## ## | ||
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| 28 | {{info}} | ||
| 29 | This server address only applies to Teamwire Cloud users. If your organisation is hosting their own Teamwire Server, please contact your administrator to obtain the correct address. | ||
| 30 | {{/info}} | ||
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| 33 | = Contact your Teamwire admin = | ||
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| 35 | If the options from above do not solve your login issue, please get in contact with your Teamwire administrator. | ||
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| 37 | They can create a one-time password which you'll be able to change after your next successful login. | ||
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1.3 | 39 | In addition, your admin should check if a configuration setting is preventing your login: [[Troubleshooting (for admins)>>doc:Customer.FAQ.My-users-cant-log-into-the-Teamwire-app.WebHome]] |
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