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Version 1.5 by teamwire001 on 2025/04/02 09:40
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1 [[{{icon name="caret-left"}}{{/icon}} Back>>doc:Public.FAQ.WebHome]]
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4 (% class="fa-blue" %){{icon name="comments" size="2x"}}{{/icon}} (% style="font-size:170%" %)FAQ
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7 If you experience issues during your login to the Teamwire app, try the following solutions to common login issues.
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10 = Check your credentials =
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12 * Make sure to use your business email address.
13 * If you're trying to login with a password, check your password for typos.
14 * If you're trying to login via email and SMS, check your email address and mobile number for typos.
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17 = Define the server address =
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19 Sometimes, Teamwire is not connected to the correct server. To resolve this, you can try defining the server address manually. This is especially helpful if you're using the app on a company network or with a mobile phone carrier.
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21 How to define a server address in Teamwire:
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23 * In the login screen, open the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-settings.svg]] **Advanced** section
24 * Enter your credentials
25 * Enter the following **Server / Backend Hostname**: ##backend.teamwire.eu## (without http/s)
26 * Continue to log in as usual
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29 {{info}}
30 This server address only applies to Teamwire Cloud users. If your organisation is hosting their own Teamwire Server, please contact your administrator to obtain the correct address.
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34 = Contact your Teamwire admin =
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36 If the options from above do not solve your login issue, please get in contact with your Teamwire administrator.
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38 They can create a one-time password which you'll be able to change after your next successful login.
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40 In addition, your admin should check if a configuration setting is preventing your login: [[Troubleshooting (for admins)>>doc:Customer.FAQ.My-users-cant-log-into-the-Teamwire-app.WebHome]]
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