Wiki source code of I can't log into the Teamwire app

Last modified by teamwire001 on 2025/10/28 13:49

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1.4	1	[[{{icon name="caret-left"}}{{/icon}} Back>>doc:Public.FAQ.WebHome]]
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1.1	4	(% class="fa-blue" %){{icon name="comments" size="2x"}}{{/icon}} (% style="font-size:170%" %)FAQ
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1.1	7	If you experience issues during your login to the Teamwire app, try the following solutions to common login issues.
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2.1	10	(% class="numbox" %)A(%%) (% class="numbox-title" %)Check your credentials
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	12	* Make sure to use your business email address.
	13	* If you're trying to login with a password, check your password for typos.
	14	* If you're trying to login via email and SMS, check your email address and mobile number for typos.
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2.1	17	(% class="numbox" %)B(%%) (% class="numbox-title" %)Define the server address
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	19	Sometimes, Teamwire is not connected to the correct server. To resolve this, you can try defining the server address manually. This is especially helpful if you're using the app on a company network or with a mobile phone carrier.
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	21	How to define a server address in Teamwire:
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	23	* In the login screen, open the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-settings.svg]] Advanced section
	24	* Enter your credentials
	25	* Enter the following Server / Backend Hostname: ##backend.teamwire.eu## (without http/s)
	26	* Continue to log in as usual
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	29	{{info}}
	30	This server address only applies to Teamwire Cloud users. If your organisation is hosting their own Teamwire Server, please contact your administrator to obtain the correct address.
	31	{{/info}}
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2.1	34	(% class="numbox" %)C(%%) (% class="numbox-title" %)Contact your Teamwire admin
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	36	If the options from above do not solve your login issue, please get in contact with your Teamwire administrator.
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	38	They can create a one-time password which you'll be able to change after your next successful login.
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3.1	40	In addition, your admin should check if a configuration setting is preventing your login: [[Troubleshooting for Admins ( {{icon name="sign-in" size="1x" cssClass="fa-blue helpc" title="This document is only available to logged-in users"/}})>>doc:Customer.FAQ.My-users-cant-log-into-the-Teamwire-app.WebHome\|\|title="This document is only available to logged-in users"]]
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