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Version 1.2 by teamwire001 on 2025/01/21 10:45
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teamwire001 1.1 1 {{velocity}}
2 #set ($discard = $xwiki.jsx.use('XWiki.TeamwireSkin.WebHome'))
3 {{/velocity}}
4
5 (% class="lead" %)
6 We are here to assist you!
7
8 If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the follwing options.
9
10
11 {{html}}
12 <a href="https://support.teamwire.eu" style="text-decoration: none;" target="_blank">
13 <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Visit Support Portal</button>
14 </a>
15 &nbsp;&nbsp;&nbsp;
16 <a href="mailto:support@teamwire.eu" style="text-decoration: none;">
17 <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Send email</button>
18 </a>
19 {{/html}}
20
21
teamwire001 1.2 22 In case you're experiencing a problem or want to refer to an issue, please use the report shown below. This will ensure proficient support and a smooth processing.
teamwire001 1.1 23 Be sure to provide as much information as possible.
24
25
teamwire001 1.2 26 {{id name="report"/}}
27
teamwire001 1.1 28 == Report form ==
29
30
31 **Name of affected costumer:** (% style="color:#a5a7af" %)Only required if you are Teamwire partner
32
33 **Number of affected users:** (% style="color:#a5a7af" %)One user | Multiple users | All users
34
35 **Affected environment:** (% style="color:#a5a7af" %)Productive environment | Testing environment
36
37 **Your MDM/EMM software:** (% style="color:#a5a7af" %)e.g. VMware Workspace ONE
38
39 **Your Teamwire environment:** (% style="color:#a5a7af" %)Teamwire Cloud | On-premise | Private Cloud
40
41 **Affected devices or app platform:** (% style="color:#a5a7af" %)iOS | Android | Desktop | Web Client | Dashboard | Server
42
43 **Used Teamwire app version:** (% style="color:#a5a7af" %)Where to find this info [[for iOS>>doc:Public.Applications.iOS.Version.WebHome]], [[for Android>>doc:Public.Applications.Android.Version.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Version.WebHome]], [[for Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]].
44
45 **Device hardware:** (% style="color:#a5a7af" %)e.g. iPhone 14, Samsung S24, Laptop
46
47 **Device operating system:** (% style="color:#a5a7af" %)e.g. iOS 18.2, Android 14, Windows 11
48
49 **Describe the steps to reproduce the issue in detail:**
50
51 **Result in behaviour:**
52
53 **Expected result in behaviour:**
54
55 **How often you can reproduce the behaviour:** (% style="color:#a5a7af" %)All times | Sometimes | Unable to reproduce
56
57 **Screenshots**
58 (% style="color:#a5a7af" %)Please attach screenshots showing the behaviour, if possible.
59
60 **Logfile**
61 (% style="color:#a5a7af" %)Please attach logfiles to your message. How to pull logfiles [[for iOS>>doc:Public.Applications.iOS.Logfile.WebHome]], [[for Android>>doc:Public.Applications.Android.Logfile.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]].
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63
64 (% class="btn btn-twcollapsible" %)
65 (((
teamwire001 1.2 66 Show empty template
teamwire001 1.1 67 )))
68
69 (% class="twcontent" %)
70 (((
71 ## ##
72 - Name of affected costumer:
73 - Number of affected users:
74 - Affected environment:
75 - Your MDM/EMM software:
76 - Your Teamwire environment:
77 - Affected devices or app platform:
78 - Used Teamwire app version:
79 - Device hardware:
80 - Device operating system:
81 - Describe the steps to reproduce the issue in detail:
82 - Result in behaviour:
83 - Expected result in behaviour:
84 - How often you can reproduce the behaviour:
85 - Screenshots
86 - Logfile
87
88 )))
89
90 ## ##