Wiki source code of d. Account

Last modified by teamwire001 on 2026/08/10 10:41

version	line-number	content
2.4	1	The [[image:Public.Applications.Android.User-Manual.WebHome@icons-account.svg]] Account tab provides various options to adjust Teamwire to your needs.
1.1	2
2.4	3
	4	* [[image:Public.Applications.Android.User-Manual.WebHome@icons-user.svg]] [[Profile>>doc:\|\|anchor="04-profile"]]
	5
	6	* [[image:Public.Applications.Android.User-Manual.WebHome@icons-settings.svg]] [[App settings>>doc:\|\|anchor="account-appset"]]
	7
	8	* [[image:Public.Applications.Android.User-Manual.WebHome@icons-lock.svg]] [[Privacy settings>>doc:\|\|anchor="account-privacyset"]]
	9
	10	* [[image:Public.Applications.Android.User-Manual.WebHome@icons-help.svg]] [[Help center>>doc:\|\|anchor="05-support"]]
	11
	12	* [[image:Public.Applications.Android.User-Manual.WebHome@icons-leave.svg]] [[Log out>>doc:\|\|anchor="account-logout"]]
2.1	13	## ##
2.4	14
	15	{{id name="04-profile"/}}
	16
	17	= Profile =
	18
	19	Tap on your photo, your name or the [[image:Public.Applications.Android.User-Manual.WebHome@icons-edit.svg]] Edit symbol to see the details of your profile.
	20
2.1	21	## ##
4.1	22	[[image:Public.Applications.Android.User-Manual.WebHome@android-account-1.png\|\|data-xwiki-image-style-border="true" width="280px" class="iphone"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@android-account-2.png\|\|data-xwiki-image-style-border="true" width="280px" class="iphone"]]
2.4	23	## ##
1.1	24
2.4	25	== Profile photo ==
1.1	26
2.4	27	Tap on the current picture or the initials image to start editing.
1.1	28
	29
2.4	30	* [[image:Public.Applications.Android.User-Manual.WebHome@icons-attach-image.svg]] Open photo gallery allows you to select an existing image from your device.
1.1	31
2.4	32	* [[image:Public.Applications.Android.User-Manual.WebHome@icons-camera.svg]] Take a photo will open your camera app, so you can take a picture right away.
2.1	33
2.4	34	* [[image:Public.Applications.Android.User-Manual.WebHome@icons-delete.svg]] Remove photo to delete your current picture. The default initials image will then be presented to others.
	35	## ##
	36
	37	Make sure to Save your changes before leaving the profile section.
	38
	39
1.1	40	{{id name="04-profileinformation"/}}
	41
2.4	42	== Profile and contact data ==
1.1	43
2.4	44	Adjust the information on your profile to your needs.
1.1	45
2.4	46	* First name and Last name are mandatory information which will help your colleagues to recognise you.
	47	* Role, Department, About me, and Phone are optional information.
	48	* Email and Organisation cannot be changed and uniquely assigns you to your corporate environment.
	49	* You can decide whether to show your email address to other users or not.
1.1	50
2.4	51	Make sure to Save your changes before leaving the profile section.
1.1	52
3.1	53	{{info}}
2.4	54	The mobile number used during registration or login is not stored in your contact information. You can choose to provide a phone number in your profile which others may use to call you.
3.1	55	{{/info}}
1.1	56
3.1	57
2.4	58	{{id name="04-changepassword"/}}
1.1	59
2.4	60	== Change password ==
1.1	61
2.4	62	Below your profile information, you find the option Change password.
1.1	63
2.4	64	To do so, tap on it and a PIN will be sent to your account's email address. Enter the PIN to continue. Define the new password, re-confirm it and tap Done to save your changes.
1.1	65
2.4	66	The process can be cancelled at any time in the upper-left corner of the screen, so you will keep the current password.
	67
	68
	69	{{id name="account-profile-delete"/}}
	70
	71	== Delete account ==
	72
	73	To initiate your account deletion, please contact your Teamwire admin or [[support@teamwire.eu>>mailto:support@teamwire.eu]]. Please send your request from the email account which you used to register at Teamwire. You will receive a confirmation request within 48 hours. Please respond to it and we will finalize the deletion.
	74
3.1	75	{{info}}
2.4	76	Our support team can only help to delete users on the Teamwire Cloud and not on private environments.
3.1	77	{{/info}}
2.4	78
	79
4.1	80	{{id name="04-roles"/}}
	81
	82	= Roles =
	83
	84	{{icon name="lightbulb-o "}}{{/icon}} Read more about the purpose and advantages of roles here: [[What are roles?>>doc:Public.FAQ.What-are-roles.WebHome]]
	85
	86	Other users can see the role you've taken on in your profile details and in chats.
	87
	88
	89	{{id name="04-roles-join"/}}
	90
	91	== Take a role ==
	92
	93	Select one or more [[image:Public.Attachments.WebHome@icons-role.svg]] Roles you want to take on.
	94
	95	As soon as you confirm your selection by tapping Done, your inbox will refresh. You will automatically join all group chats your role is a member of.
	96
	97	The availability of roles depends on your Teamwire admin's configuration. If you are unable to select a specific role (e.g. it is grayed out), your administrator has not enabled that role for your user account.
	98
	99	You can take on up to 3 different roles at the same time.
	100
	101
	102	## ##
	103	[[image:Public.Applications.Android.User-Manual.WebHome@android-role-select.png\|\|data-xwiki-image-style-border="true" width="280px" class="iphone"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@android-role-update-inbox.png\|\|width="280px"]]
	104	## ##
	105
	106	{{id name="04-roles-leave"/}}
	107
	108	== Leave a role ==
	109
	110	You can leave a role the same way you've taken it.
	111
	112	Deselect your choice to leave a role. Once you confirm your selection by tapping Done, your inbox will refresh. You will automatically be removed from all group chats you were added to based on your selected role.
	113
	114	Alternatively, you can leave roles via [[your Directory>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome\|\|anchor="03-roles"]].
	115
	116
2.4	117	{{id name="account-appset"/}}
	118
	119	= App settings =
	120
	121	Adjust the app's behaviour settings to meet your needs.
	122
	123
	124	{{id name="05-notificationsounds"/}}
	125
	126	== Notifications ==
	127
	128	* In-App notifications
	129	Define if you want to get a notification banner, sound, or vibration feedback when receiving new messages while you're inside Teamwire.
	130
	131	* Messages tone
	132	Select the notification sound for regular messages.
	133
	134	* Alert messages
	135	Select the notification sound for Teamwire alerts.
2.1	136	## ##
2.4	137
	138	The general behaviour of Teamwire notifications like message previews or banners can be managed in your Android settings.
	139
	140
	141	{{id name="account-appset-appearance"/}}
	142
	143	== Appearance ==
	144
	145	* Theme
	146	Define, if you want to use Teamwire in light mode, dark mode or if Teamwire should follow your phone's default theme ("System").
2.1	147	## ##
1.1	148
2.4	149	{{id name="account-appset-messages"/}}
1.1	150
2.4	151	== Messages ==
1.1	152
2.4	153	* Send read confirmation
	154	Enable / Disable your read receipt information. This feature allows other chat members to see your name on the "Seen by" list from the most recent message.
	155	In case you cannot configure the "Send read confirmation" option, the feature may have been disabled by your Teamwire administrator.
1.1	156
2.4	157	* Auto-save media
	158	When receiving an attachment, it's usually not stored directly to your device, but stays in the app container securely encrypted.
	159	Enable this option to keep all attachments you receive unencrypted on your device's local storage (access via Photos or Files app).
	160	In case you cannot configure the "Auto-save Media" option, the feature may have been disabled by your Teamwire administrator.
1.1	161
2.4	162	* Sending message sound
	163	Enable / Disable the sound when sending off a message into the chat.
1.1	164	## ##
2.4	165
	166	{{id name="05-sosgroup"/}}
	167
	168	== Emergency alerts ==
	169
	170	* Default Circle
	171	Define a circle, which will be contacted by default when using the [[Emergency alert>>doc:Public.Applications.Android.User-Manual.Chats-and-Messaging.WebHome\|\|anchor="02-emergencyalert"]] feature. This allows you to use the Emergency alert faster. If you do not define a circle (insp. recipients) here, you will have to manually select a circle every time you use the feature.
	172	If your device is managed by a mobile device management, your Teamwire administrator may have already set a Default Circle, which you will not be able to change.
	173	## ##
	174
	175	{{id name="account-privacyset"/}}
	176
	177	= Privacy settings =
	178
	179
	180	{{id name="05-messagepreview"/}}
	181
	182	== Text preview ==
	183
	184	Enable / Disable whether other users can see a preview of your message in their push notifications.
	185
	186	In case you cannot configure the "Text preview" option, the feature may have been disabled by your Teamwire administrator.
	187
	188
	189	{{id name="05-sessions"/}}
	190
	191	== Active sessions ==
	192
	193	A session represents a device / Teamwire app logged in with your user account.
	194
	195	Whenever you revoke a session, your account will be logged out on the respective device.
	196
	197	To end a session on another device, left-swipe the respective row to see the Revoke option. You can also use Revoke all to end all sessions except for the one at hand.
	198
	199
	200	{{id name="05-accesscodesettings"/}}
	201
	202	== Screen lock ==
	203
	204	The screen lock is an additional layer of security, protecting access to the messages of you and your colleagues. When screen lock is enabled, you require to enter an unlock code to open Teamwire.
	205
	206	Your screen lock settings only apply to the respective device on which you have set them up.
	207
	208	* Enable screen lock
	209	When you turn on the screen lock, define a 6-digit PIN and confirm it.
	210
	211	All additional settings are available after enabling the screen lock.
	212
	213	* Unlock with your face
	214	Enable / disable whether the screen lock can be confirmed by the Android Face Unlock feature (face recognition).
	215
	216	* Unlock with your fingerprint
	217	Enable / disable whether the screen lock can be confirmed by the Android Fingerprint Unlock feature (fingerprint).
	218
	219	* Auto-Lock
	220	Decide how often you will need to use the unlock code (or Face / Fingerprint Unlock, if enabled) to open Teamwire.
	221
	222	You can disable the feature fully or change the PIN with the respective options.
	223
3.1	224	{{info}}
2.4	225	Using the screen lock is optional. However, your Teamwire administrator may enable a policy which will force you to set up the code.
3.1	226	{{/info}}
2.4	227
3.1	228
2.4	229	{{id name="05-privacy"/}}
	230
	231	== Blocked contacts ==
	232
	233	All users that you have blocked, will be listed here.
	234
	235	Blocked contacts are unable to create a 1:1 chat or write a new message to an existing 1:1 chat with you. When participating in a group chat with a blocked user, their messages will not be displayed to you.
	236
	237	To unblock a previously blocked user, tap on their name or left-swipe the respective row to see the [[image:Public.Applications.Android.User-Manual.WebHome@icons-close.svg]] Unblock option. The user will be removed from "Blocked contacts" and be able to contact you again.
	238
	239	If you'd like to know how you can block a user, [[read this chapter>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome\|\|anchor="03-blockauser"]].
	240
	241
	242	{{id name="05-support"/}}
	243
	244	= Help Center =
	245
	246	The Help Center provides you with multiple useful information.
	247
	248	* FAQ
	249	Many questions find their answer in the FAQ section of our website: [[https:~~/~~/teamwire.eu/faq>>https://teamwire.eu/faq\|\|rel="noopener noreferrer" target="_blank"]]
	250
	251	* Diagnose connection
	252	In case you are experiencing message delays or connection issues, you can check if your app and the Teamwire Server (aka. Backend) are still able to communicate.
	253	If the status "Connection to backend" doesn't show a successful result, you should check your network settings or contact your Teamwire admin.
	254
	255	* Contact us
	256	We appreciate your feedback about our messenger. You can also report problems or bugs to us.
	257	## ##
	258
	259	{{id name="account-help-developer"/}}
	260
	261	== Developer settings ==
	262
	263	If you happen to run into troubles while using Teamwire, you can use the Developer Settings. They provide multiple useful features.
	264
	265	To turn on these settings, go to the Help Center section and quickly tap the Teamwire logo 8 times in the lower-left corner of the screen.
	266
	267	* Enhanced logs
	268	Enable / Disable logging more detailed information, which can be useful when analysing very complex situations with the Teamwire app.
	269
	270	* Export logs
	271	Select an option from the share menu to forward the Teamwire logs with (e.g. Mail).
	272
	273	* Incremental sync (inbox / contacts)
	274	The incremental sync gets all changes since the last chat / contacts update (similar to when you move Teamwire to the background, work with other apps and come back again later).
	275
	276	* Full sync
	277	Initiates a complete synchronisation of your chats and messages, contacts, settings, and encryption keys.
	278
	279	* Re-register for push notifications
	280	In case you're missing or experiencing delays for receiving new messages or alerts, try this option to re-register for push notifications.
	281
	282	* Show MobileIron / AppConfig config
	283	If you're using Teamwire on a managed device, you will see the settings and permissions received from the MDM or EMM system.
	284
	285	* Clear avatar cache
	286	In case the avatars or photos of your chats and contacts are corrupted, try this option to remove all cached images.
	287
	288	* Clear Dracoon cache
	289	In case your Dracoon files are not synched correctly, try this option to remove all cached data.
	290
	291	* Delete logs
	292	All currently existing logs are irretrievably deleted.
	293
	294	* Wipe all data
	295	All your local (user) data will be deleted, and you will return to the login screen.
	296	## ##
	297
	298	{{id name="account-logout"/}}
	299
	300	= Log out =
	301
	302	To log out of the Teamwire app, go to [[image:Public.Applications.Android.User-Manual.WebHome@icons-account.svg]] Account and tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-leave.svg]] Log out.
	303
	304	All of your local user data will be deleted from the current device, and you will return to the login screen.
	305
	306	## ##