Skip to Content

Wiki source code of d. Account

Last modified by teamwire001 on 2023/10/17 12:03
Show last authors
1 The [[image:Public.Applications.Android.User-Manual.WebHome@icons-account.svg]] **Account** tab provides various options to adjust Teamwire to your needs.
2
3
4 * [[image:Public.Applications.Android.User-Manual.WebHome@icons-user.svg]] [[Profile>>doc:||anchor="04-profile"]]
5
6 * [[image:Public.Applications.Android.User-Manual.WebHome@icons-settings.svg]] [[App settings>>doc:||anchor="account-appset"]]
7
8 * [[image:Public.Applications.Android.User-Manual.WebHome@icons-lock.svg]] [[Privacy settings>>doc:||anchor="account-privacyset"]]
9
10 * [[image:Public.Applications.Android.User-Manual.WebHome@icons-help.svg]] [[Help center>>doc:||anchor="05-support"]]
11
12 * [[image:Public.Applications.Android.User-Manual.WebHome@icons-leave.svg]] [[Log out>>doc:||anchor="account-logout"]]
13 ## ##
14
15 {{id name="04-profile"/}}
16
17 = Profile =
18
19 Tap on your photo, your name or the [[image:Public.Applications.Android.User-Manual.WebHome@icons-edit.svg]] **Edit** symbol to see the details of your profile.
20
21 ## ##
22 [[image:Public.Applications.Android.User-Manual.WebHome@account-1.png||width="280px"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@account-2.png||width="280px"]]
23 ## ##
24
25 == Profile photo ==
26
27 Tap on the current picture or the initials image to start editing.
28
29
30 * [[image:Public.Applications.Android.User-Manual.WebHome@icons-attach-image.svg]] **Open photo gallery** allows you to select an existing image from your device.
31
32 * [[image:Public.Applications.Android.User-Manual.WebHome@icons-camera.svg]] **Take a photo** will open your camera app, so you can take a picture right away.
33
34 * [[image:Public.Applications.Android.User-Manual.WebHome@icons-delete.svg]] **Remove photo** to delete your current picture. The default initials image will then be presented to others.
35 ## ##
36
37 Make sure to **Save** your changes before leaving the profile section.
38
39
40 {{id name="04-profileinformation"/}}
41
42 == Profile and contact data ==
43
44 Adjust the information on your profile to your needs.
45
46 * First name and Last name are mandatory information which will help your colleagues to recognise you.
47 * Role, Department, About me, and Phone are optional information.
48 * Email and Organisation cannot be changed and uniquely assigns you to your corporate environment.
49 * You can decide whether to show your email address to other users or not.
50
51 Make sure to **Save** your changes before leaving the profile section.
52
53 (% class="box infomessage" %)
54 (((
55 The mobile number used during registration or login is **not** stored in your contact information. You can choose to provide a phone number in your profile which others may use to call you.
56 )))
57
58 {{id name="04-changepassword"/}}
59
60 == Change password ==
61
62 Below your profile information, you find the option **Change password**.
63
64 To do so, tap on it and a PIN will be sent to your account's email address. Enter the PIN to continue. Define the new password, re-confirm it and tap **Done** to save your changes.
65
66 The process can be cancelled at any time in the upper-left corner of the screen, so you will keep the current password.
67
68
69 {{id name="account-profile-delete"/}}
70
71 == Delete account ==
72
73 To initiate your account deletion, please contact your Teamwire admin or [[support@teamwire.eu>>mailto:support@teamwire.eu]]. Please send your request from the email account which you used to register at Teamwire. You will receive a confirmation request within 48 hours. Please respond to it and we will finalize the deletion.
74
75 (% class="box infomessage" %)
76 (((
77 Our support team can only help to delete users on the Teamwire Cloud and not on private environments.
78 )))
79
80
81 {{id name="account-appset"/}}
82
83 = App settings =
84
85 Adjust the app's behaviour settings to meet your needs.
86
87
88 {{id name="05-notificationsounds"/}}
89
90 == Notifications ==
91
92 * **In-App notifications**
93 Define if you want to get a notification banner, sound, or vibration feedback when receiving new messages while you're inside Teamwire.
94
95 * **Messages tone**
96 Select the notification sound for regular messages.
97
98 * **Alert messages**
99 Select the notification sound for Teamwire alerts.
100 ## ##
101
102 The general behaviour of Teamwire notifications like message previews or banners can be managed in your Android settings.
103
104
105 {{id name="account-appset-appearance"/}}
106
107 == Appearance ==
108
109 * **Theme**
110 Define, if you want to use Teamwire in light mode, dark mode or if Teamwire should follow your phone's default theme ("System").
111 ## ##
112
113 {{id name="account-appset-messages"/}}
114
115 == Messages ==
116
117 * **Send read confirmation**
118 Enable / Disable your read receipt information. This feature allows other chat members to see your name on the "Seen by" list from the most recent message.
119 In case you cannot configure the "Send read confirmation" option, the feature may have been disabled by your Teamwire administrator.
120
121 * **Auto-save media**
122 When receiving an attachment, it's usually not stored directly to your device, but stays in the app container securely encrypted.
123 Enable this option to keep all attachments you receive unencrypted on your device's local storage (access via Photos or Files app).
124 In case you cannot configure the "Auto-save Media" option, the feature may have been disabled by your Teamwire administrator.
125
126 * **Sending message sound**
127 Enable / Disable the sound when sending off a message into the chat.
128 ## ##
129
130 {{id name="05-sosgroup"/}}
131
132 == Emergency alerts ==
133
134 * **Default Circle**
135 Define a circle, which will be contacted by default when using the [[Emergency alert>>doc:Public.Applications.Android.User-Manual.Chats-and-Messaging.WebHome||anchor="02-emergencyalert"]] feature. This allows you to use the Emergency alert faster. If you do not define a circle (insp. recipients) here, you will have to manually select a circle every time you use the feature.
136 If your device is managed by a mobile device management, your Teamwire administrator may have already set a Default Circle, which you will not be able to change.
137 ## ##
138
139 {{id name="account-privacyset"/}}
140
141 = Privacy settings =
142
143
144 {{id name="05-messagepreview"/}}
145
146 == Text preview ==
147
148 Enable / Disable whether other users can see a preview of **your message** in their push notifications.
149
150 In case you cannot configure the "Text preview" option, the feature may have been disabled by your Teamwire administrator.
151
152
153 {{id name="05-sessions"/}}
154
155 == Active sessions ==
156
157 A session represents a device / Teamwire app logged in with your user account.
158
159 Whenever you revoke a session, your account will be logged out on the respective device.
160
161 To end a session on another device, left-swipe the respective row to see the **Revoke** option. You can also use **Revoke all** to end all sessions except for the one at hand.
162
163
164 {{id name="05-accesscodesettings"/}}
165
166 == Screen lock ==
167
168 The screen lock is an additional layer of security, protecting access to the messages of you and your colleagues. When screen lock is enabled, you require to enter an unlock code to open Teamwire.
169
170 Your screen lock settings only apply to the respective device on which you have set them up.
171
172 * **Enable screen lock**
173 When you turn on the screen lock, define a 6-digit PIN and confirm it.
174
175 All additional settings are available after enabling the screen lock.
176
177 * **Unlock with your face**
178 Enable / disable whether the screen lock can be confirmed by the Android Face Unlock feature (face recognition).
179
180 * **Unlock with your fingerprint**
181 Enable / disable whether the screen lock can be confirmed by the Android Fingerprint Unlock feature (fingerprint).
182
183 * **Auto-Lock**
184 Decide how often you will need to use the unlock code (or Face / Fingerprint Unlock, if enabled) to open Teamwire.
185
186 You can **disable** the feature fully or **change** the PIN with the respective options.
187
188 (% class="box infomessage" %)
189 (((
190 Using the screen lock is optional. However, your Teamwire administrator may enable a policy which will force you to set up the code.
191 )))
192
193 {{id name="05-privacy"/}}
194
195 == Blocked contacts ==
196
197 All users that you have blocked, will be listed here.
198
199 Blocked contacts are unable to create a 1:1 chat or write a new message to an existing 1:1 chat with you. When participating in a group chat with a blocked user, their messages will not be displayed to you.
200
201 To unblock a previously blocked user, tap on their name or left-swipe the respective row to see the [[image:Public.Applications.Android.User-Manual.WebHome@icons-close.svg]] **Unblock** option. The user will be removed from "Blocked contacts" and be able to contact you again.
202
203 If you'd like to know how you can block a user, [[read this chapter>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome||anchor="03-blockauser"]].
204
205
206 {{id name="05-support"/}}
207
208 = Help Center =
209
210 The Help Center provides you with multiple useful information.
211
212 * **FAQ**
213 Many questions find their answer in the FAQ section of our website: [[https:~~/~~/teamwire.eu/faq>>https://teamwire.eu/faq||rel="noopener noreferrer" target="_blank"]]
214
215 * **Diagnose connection**
216 In case you are experiencing message delays or connection issues, you can check if your app and the Teamwire Server (aka. Backend) are still able to communicate.
217 If the status "Connection to backend" doesn't show a successful result, you should check your network settings or contact your Teamwire admin.
218
219 * **Contact us**
220 We appreciate your feedback about our messenger. You can also report problems or bugs to us.
221 ## ##
222
223 {{id name="account-help-developer"/}}
224
225 == Developer settings ==
226
227 If you happen to run into troubles while using Teamwire, you can use the **Developer Settings**. They provide multiple useful features.
228
229 To turn on these settings, go to the Help Center section and quickly tap the Teamwire logo 8 times in the lower-left corner of the screen.
230
231 * **Enhanced logs**
232 Enable / Disable logging more detailed information, which can be useful when analysing very complex situations with the Teamwire app.
233
234 * **Export logs**
235 Select an option from the share menu to forward the Teamwire logs with (e.g. Mail).
236
237 * **Incremental sync (inbox / contacts)**
238 The incremental sync gets all changes since the last chat / contacts update (similar to when you move Teamwire to the background, work with other apps and come back again later).
239
240 * **Full sync**
241 Initiates a complete synchronisation of your chats and messages, contacts, settings, and encryption keys.
242
243 * **Re-register for push notifications**
244 In case you're missing or experiencing delays for receiving new messages or alerts, try this option to re-register for push notifications.
245
246 * **Show MobileIron / AppConfig config**
247 If you're using Teamwire on a managed device, you will see the settings and permissions received from the MDM or EMM system.
248
249 * **Clear avatar cache**
250 In case the avatars or photos of your chats and contacts are corrupted, try this option to remove all cached images.
251
252 * **Clear Dracoon cache**
253 In case your Dracoon files are not synched correctly, try this option to remove all cached data.
254
255 * **Delete logs**
256 All currently existing logs are irretrievably deleted.
257
258 * **Wipe all data**
259 All your local (user) data will be deleted, and you will return to the login screen.
260 ## ##
261
262 {{id name="account-logout"/}}
263
264 = Log out =
265
266 To log out of the Teamwire app, go to [[image:Public.Applications.Android.User-Manual.WebHome@icons-account.svg]] **Account** and tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-leave.svg]] **Log out**.
267
268 All of your local user data will be deleted from the current device, and you will return to the login screen.
269
270 ## ##