d. Account - Teamwire Knowledge Base

1

The [[image:Public.Applications.Android.User-Manual.WebHome@icons-account.svg]] **Account** tab provides various options to adjust Teamwire to your needs.

2

3

4

* [[image:Public.Applications.Android.User-Manual.WebHome@icons-user.svg]] [[Profile>>doc:||anchor="04-profile"]]

5

6

* [[image:Public.Applications.Android.User-Manual.WebHome@icons-settings.svg]] [[App settings>>doc:||anchor="account-appset"]]

7

8

* [[image:Public.Applications.Android.User-Manual.WebHome@icons-lock.svg]] [[Privacy settings>>doc:||anchor="account-privacyset"]]

9

10

* [[image:Public.Applications.Android.User-Manual.WebHome@icons-help.svg]] [[Help center>>doc:||anchor="05-support"]]

11

12

* [[image:Public.Applications.Android.User-Manual.WebHome@icons-leave.svg]] [[Log out>>doc:||anchor="account-logout"]]

## ##

= Profile =

Tap on your photo, your name or the [[image:Public.Applications.Android.User-Manual.WebHome@icons-edit.svg]] **Edit** symbol to see the details of your profile.

20

21

## ##

22

[[image:Public.Applications.Android.User-Manual.WebHome@account-1.png||width="280px"]] ## ## [[image:Public.Applications.Android.User-Manual.WebHome@account-2.png||width="280px"]]

## ##

== Profile photo ==

Tap on the current picture or the initials image to start editing.

28

29

30

* [[image:Public.Applications.Android.User-Manual.WebHome@icons-attach-image.svg]] **Open photo gallery** allows you to select an existing image from your device.

31

32

* [[image:Public.Applications.Android.User-Manual.WebHome@icons-camera.svg]] **Take a photo** will open your camera app, so you can take a picture right away.

33

34

* [[image:Public.Applications.Android.User-Manual.WebHome@icons-delete.svg]] **Remove photo** to delete your current picture. The default initials image will then be presented to others.

35

## ##

36

37

Make sure to **Save** your changes before leaving the profile section.

== Profile and contact data ==

43

44

Adjust the information on your profile to your needs.

45

46

* First name and Last name are mandatory information which will help your colleagues to recognise you.

47

* Role, Department, About me, and Phone are optional information.

48

* Email and Organisation cannot be changed and uniquely assigns you to your corporate environment.

49

* You can decide whether to show your email address to other users or not.

50

51

Make sure to **Save** your changes before leaving the profile section.

52

53

54

The mobile number used during registration or login is **not** stored in your contact information. You can choose to provide a phone number in your profile which others may use to call you.

== Change password ==

61

62

Below your profile information, you find the option **Change password**.

63

64

To do so, tap on it and a PIN will be sent to your account's email address. Enter the PIN to continue. Define the new password, re-confirm it and tap **Done** to save your changes.

65

66

The process can be cancelled at any time in the upper-left corner of the screen, so you will keep the current password.

== Delete account ==

To initiate your account deletion, please contact your Teamwire admin or [[support@teamwire.eu>>mailto:support@teamwire.eu]]. Please send your request from the email account which you used to register at Teamwire. You will receive a confirmation request within 48 hours. Please respond to it and we will finalize the deletion.

74

75

76

Our support team can only help to delete users on the Teamwire Cloud and not on private environments.

= App settings =

Adjust the app's behaviour settings to meet your needs.

== Notifications ==

* **In-App notifications**

92

Define if you want to get a notification banner, sound, or vibration feedback when receiving new messages while you're inside Teamwire.

93

94

* **Messages tone**

95

Select the notification sound for regular messages.

96

97

* **Alert messages**

98

Select the notification sound for Teamwire alerts.

99

## ##

100

101

The general behaviour of Teamwire notifications like message previews or banners can be managed in your Android settings.

== Appearance ==

* **Theme**

Define, if you want to use Teamwire in light mode, dark mode or if Teamwire should follow your phone's default theme ("System").

## ##

== Messages ==

* **Send read confirmation**

117

Enable / Disable your read receipt information. This feature allows other chat members to see your name on the "Seen by" list from the most recent message.

118

In case you cannot configure the "Send read confirmation" option, the feature may have been disabled by your Teamwire administrator.

119

120

* **Auto-save media**

121

When receiving an attachment, it's usually not stored directly to your device, but stays in the app container securely encrypted.

122

Enable this option to keep all attachments you receive unencrypted on your device's local storage (access via Photos or Files app).

123

In case you cannot configure the "Auto-save Media" option, the feature may have been disabled by your Teamwire administrator.

124

125

* **Sending message sound**

126

Enable / Disable the sound when sending off a message into the chat.

## ##

== Emergency alerts ==

132

133

* **Default Circle**

134

Define a circle, which will be contacted by default when using the [[Emergency alert>>doc:Public.Applications.Android.User-Manual.Chats-and-Messaging.WebHome||anchor="02-emergencyalert"]] feature. This allows you to use the Emergency alert faster. If you do not define a circle (insp. recipients) here, you will have to manually select a circle every time you use the feature.

135

If your device is managed by a mobile device management, your Teamwire administrator may have already set a Default Circle, which you will not be able to change.

## ##

= Privacy settings =

== Text preview ==

Enable / Disable whether other users can see a preview of **your message** in their push notifications.

148

149

In case you cannot configure the "Text preview" option, the feature may have been disabled by your Teamwire administrator.

== Active sessions ==

155

156

A session represents a device / Teamwire app logged in with your user account.

157

158

Whenever you revoke a session, your account will be logged out on the respective device.

159

160

To end a session on another device, left-swipe the respective row to see the **Revoke** option. You can also use **Revoke all** to end all sessions except for the one at hand.

== Screen lock ==

The screen lock is an additional layer of security, protecting access to the messages of you and your colleagues. When screen lock is enabled, you require to enter an unlock code to open Teamwire.

168

169

Your screen lock settings only apply to the respective device on which you have set them up.

170

171

* **Enable screen lock**

172

When you turn on the screen lock, define a 6-digit PIN and confirm it.

173

174

All additional settings are available after enabling the screen lock.

175

176

* **Unlock with your face**

177

Enable / disable whether the screen lock can be confirmed by the Android Face Unlock feature (face recognition).

178

179

* **Unlock with your fingerprint**

180

Enable / disable whether the screen lock can be confirmed by the Android Fingerprint Unlock feature (fingerprint).

181

182

* **Auto-Lock**

183

Decide how often you will need to use the unlock code (or Face / Fingerprint Unlock, if enabled) to open Teamwire.

184

185

You can **disable** the feature fully or **change** the PIN with the respective options.

186

187

188

Using the screen lock is optional. However, your Teamwire administrator may enable a policy which will force you to set up the code.

== Blocked contacts ==

195

196

All users that you have blocked, will be listed here.

197

198

Blocked contacts are unable to create a 1:1 chat or write a new message to an existing 1:1 chat with you. When participating in a group chat with a blocked user, their messages will not be displayed to you.

199

200

To unblock a previously blocked user, tap on their name or left-swipe the respective row to see the [[image:Public.Applications.Android.User-Manual.WebHome@icons-close.svg]] **Unblock** option. The user will be removed from "Blocked contacts" and be able to contact you again.

201

202

If you'd like to know how you can block a user, [[read this chapter>>doc:Public.Applications.Android.User-Manual.Contacts.WebHome||anchor="03-blockauser"]].

= Help Center =

The Help Center provides you with multiple useful information.

210

211

* **FAQ**

212

Many questions find their answer in the FAQ section of our website: [[https:~~/~~/teamwire.eu/faq>>https://teamwire.eu/faq||rel="noopener noreferrer" target="_blank"]]

213

214

* **Diagnose connection**

215

In case you are experiencing message delays or connection issues, you can check if your app and the Teamwire Server (aka. Backend) are still able to communicate.

216

If the status "Connection to backend" doesn't show a successful result, you should check your network settings or contact your Teamwire admin.

217

218

* **Contact us**

219

We appreciate your feedback about our messenger. You can also report problems or bugs to us.

## ##

== Developer settings ==

225

226

If you happen to run into troubles while using Teamwire, you can use the **Developer Settings**. They provide multiple useful features.

227

228

To turn on these settings, go to the Help Center section and quickly tap the Teamwire logo 8 times in the lower-left corner of the screen.

229

230

* **Enhanced logs**

231

Enable / Disable logging more detailed information, which can be useful when analysing very complex situations with the Teamwire app.

232

233

* **Export logs**

234

Select an option from the share menu to forward the Teamwire logs with (e.g. Mail).

235

236

* **Incremental sync (inbox / contacts)**

237

The incremental sync gets all changes since the last chat / contacts update (similar to when you move Teamwire to the background, work with other apps and come back again later).

238

239

* **Full sync**

240

Initiates a complete synchronisation of your chats and messages, contacts, settings, and encryption keys.

241

242

* **Re-register for push notifications**

243

In case you're missing or experiencing delays for receiving new messages or alerts, try this option to re-register for push notifications.

244

245

* **Show MobileIron / AppConfig config**

246

If you're using Teamwire on a managed device, you will see the settings and permissions received from the MDM or EMM system.

247

248

* **Clear avatar cache**

249

In case the avatars or photos of your chats and contacts are corrupted, try this option to remove all cached images.

250

251

* **Clear Dracoon cache**

252

In case your Dracoon files are not synched correctly, try this option to remove all cached data.

253

254

* **Delete logs**

255

All currently existing logs are irretrievably deleted.

256

257

* **Wipe all data**

258

All your local (user) data will be deleted, and you will return to the login screen.

## ##

= Log out =

To log out of the Teamwire app, go to [[image:Public.Applications.Android.User-Manual.WebHome@icons-account.svg]] **Account** and tap [[image:Public.Applications.Android.User-Manual.WebHome@icons-leave.svg]] **Log out**.

266

267

All of your local user data will be deleted from the current device, and you will return to the login screen.

268

269

## ##

Wiki source code of d. Account