Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.

To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:

• registration_failure.txt  for issues during the registration process and
• log.txt  for critical errors

Depending on the platform, these files are stored in different directories.

Windows

When storing the user data into the local user data directory (default):

resp.  C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\

When storing the user data into the roaming directory ( /APPDATA=TRUE ): 

resp.  C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\

Or any directory you have set for  /USERDATADIR  during the Silent Installation process.

macOS

Linux