Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.

To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. 

Desktop 4.0.0 or newer

Teamwire creates the logfile logs.log which is located in the directories listed below.

The file tracks all 

• incidents during the registration routine
• high level incidents caused by the app itself
• low level incidents not caused by the app's code, e.g. file or directoy permissions
   

Depending on the desktop's OS, the file is stored in a different directory.

Windows

On Windows the logfile is stored to

%APPDATA%\teamwire\logs  
e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs

macOS

On macOS the logfile is stored to

~/Library/Application Support/teamwire/logs  

Linux

On Linux the logfile is stored to

~/.config/teamwire/logs  

Until Desktop 3.4.2

Teamwire creates the following reports:

• registration_failure.txt
  This file tracks incidents during the registration routine

• exceptions.log
  This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions

• log.txt
  This file tracks all high level incidents caused by the app itself
   

Depending on the desktop's OS, these files are stored in different directories.

Windows

macOS

On macOS the logfiles are always stored to

~/Library/Application Support/Teamwire/Default/Logs  

Linux

On Linux the logfiles are always stored to

~/.config/Teamwire/Default/Logs