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6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28

Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.

To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. 

Desktop 4.0.0 or newer

On error screen

When running into a problem, Teamwire will show an error message and block your app interface.

This screen provides an option to Download the logfiles and send them to your administrator. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all 

  • incidents during the registration routine
  • high level incidents caused by the app itself
  • low level incidents not caused by the app's code, e.g. file or directory permissions
     

Via Help Center

In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the Help Center to obtain your logfiles.

Open the drop-down menu icons-dropdown.svg next to your name and select Help-Center. You will find an option called Download the logfiles and send them to your administrator. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. 

 
desktop4-helpcenter.png
 

Via file explorer

The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.

Windows

On Windows the logfile is stored at

Desktop 4.0.16 or newer%LOCALAPPDATA%\teamwire\logs\logs.log
e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
Desktop 4.0.15 and previous versions%APPDATA%\teamwire\logs\logs.log
e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
 

macOS

On macOS the logfile is stored at

~/Library/Application Support/teamwire/logs/logs.log  

Linux

On Linux the logfile is stored at

~/.config/teamwire/logs/logs.log  

Desktop 3.4.3 and previous versions

Teamwire creates the following reports:

  • registration_failure.txt
    This file tracks incidents during the registration routine
  • exceptions.log
    This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
  • log.txt
    This file tracks all high-level incidents caused by the app itself
     

Depending on your operating system, the files are stored in different directories as listed below

Windows

Local user directory (default)%LOCALAPPDATA%\Teamwire\User Data\Default\Logs
e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
Roaming user directory
What is that?		%APPDATA%\Teamwire\User Data\Default\Logs
e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
Custom user directory
What is that?		<path>\Teamwire\User Data\Default\Logs
e.g. H:\Installations\Teamwire\User Data\Default\Logs
 

macOS

On macOS the logfiles are always stored to

~/Library/Application Support/Teamwire/Default/Logs  

Linux

On Linux the logfiles are always stored to

~/.config/Teamwire/Default/Logs