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Wiki source code of 6. Logfile

Last modified by teamwire001 on 2025/09/11 15:01
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1 Of course we hope you will not run into any issues using Teamwire.
2
3 Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4
5
6 {{id name="desktop-4-helpcenter"/}}
7
8 = Teamwire Help Center =
9
10 {{tabs idsToLabels="helpcenter1=Desktop 4, helpcenter2=Until Desktop 3.4.3"/}}
11
12 (% id="helpcenter1" %)
13 (((
14 In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
15
16 Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs.
17
18 ## ##
19 [[image:desktop4-helpcenter.png||width="75%"]]
20 ## ##
21 )))
22
23 (% id="helpcenter2" %)
24 (((
25 The Help Center is not included in the Desktop version 3.
26 )))
27
28 (% style="border-color:var(--gili_blue_300)" %)
29 ----
30
31
32 {{id name="desktop-4-explorer"/}}
33
34 = File explorer =
35
36 {{tabs idsToLabels="fileexplorer1=Desktop 4, fileexplorer2=Until Desktop 3.4.3"/}}
37
38 (% id="fileexplorer1" %)
39 (((
40 The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
41
42
43 (% class="lead" id="4-windows" %)
44 Windows
45
46 On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\##
47 resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\##
48
49
50 (% class="lead" id="4-macos" %)
51 macOS
52
53 On macOS the logfile is stored at ##~~/Library/Application Support/teamwire/logs/##
54
55
56 (% class="lead" id="4-linux" %)
57 Linux
58
59 On Linux the logfile is stored at ##~~/.config/teamwire/logs/##
60 )))
61
62 (% id="fileexplorer2" %)
63 (((
64 Teamwire creates the following reports:
65
66 * **registration_failure.txt**
67 This file tracks incidents during the registration routine
68
69 * **exceptions.log**
70 This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
71
72 * **log.txt**
73 This file tracks all high-level incidents caused by the app itself
74 ## ##
75
76 Depending on your operating system, the files are stored in different directories as listed below
77
78
79 (% class="lead" id="windows" %)
80 Windows
81
82 |**Local user directory** (default)|##%LOCALAPPDATA%\Teamwire\User Data\Default\Logs##
83 resp. ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs##
84 |**[[Roaming user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]**|##%APPDATA%\Teamwire\User Data\Default\Logs##
85 resp. ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs##
86 |**[[Custom user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]**|##<path>\Teamwire\User Data\Default\Logs##
87 e.g. ##H:\Installations\Teamwire\User Data\Default\Logs##
88 |(% style="width:20%" %) |
89
90 (% class="lead" id="macos" %)
91 macOS
92
93 On macOS the logfiles are always stored to ##~~/Library/Application Support/Teamwire/Default/Logs##
94
95
96 (% class="lead" id="linux" %)
97 Linux
98
99 On Linux the logfiles are always stored to ##~~/.config/Teamwire/Default/Logs##
100 )))
101
102 (% style="border-color:var(--gili_blue_300)" %)
103 ----
104
105
106 {{id name="desktop-4-error"/}}
107
108 = In the error screen =
109
110 {{tabs idsToLabels="errorscreen1=Desktop 4, errorscreen2=Until Desktop 3.4.3"/}}
111
112 (% id="errorscreen1" %)
113 (((
114 When running into a problem, Teamwire will show an error message and block your app interface.
115
116 This screen provides an option to **Download the logfiles and send them to your administrator**.
117
118 Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all
119
120 * incidents during the registration routine.
121 * high level incidents caused by the app itself.
122 * low level incidents not caused by the app's code, e.g. file or directory permissions.
123
124 ## ##
125 [[image:desktop4-errorscreen.png||width="75%"]]
126 ## ##
127 )))
128
129 (% id="errorscreen2" %)
130 (((
131 The error message screen is not included in the Desktop version 3.
132 )))
133
134 (% style="border-color:var(--gili_blue_300)" %)
135 ----
136
137 ## ##