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Wiki source code of 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
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1 Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2
3 To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
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5
6 {{id name="desktop-4"/}}
7
8 = Desktop 4.0.0 or newer =
9
10
11 {{id name="desktop-4-error"/}}
12
13 == On error screen ==
14
15 When running into a problem, Teamwire will show an error message and block your app interface.
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17 This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
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19 * incidents during the registration routine
20 * high level incidents caused by the app itself
21 * low level incidents not caused by the app's code, e.g. file or directory permissions
22 ## ##
23
24 {{id name="desktop-4-helpcenter"/}}
25
26 == Via Help Center ==
27
28 In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
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30 Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
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32 ## ##
33 [[image:desktop4-helpcenter.png||width="75%"]]
34 ## ##
35
36 {{id name="desktop-4-explorer"/}}
37
38 == Via file explorer ==
39
40 The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
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42
43 (% class="lead" id="4-windows" %)
44 Windows
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46 On Windows the logfile is stored at
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48 |(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
49 e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
50 |**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
51 e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
52 ## ##
53
54 (% class="lead" id="4-macos" %)
55 macOS
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57 On macOS the logfile is stored at
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59 {{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
60
61
62 (% class="lead" id="4-linux" %)
63 Linux
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65 On Linux the logfile is stored at
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67 {{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
68
69
70 {{id name="desktop-previous"/}}
71
72 = Desktop 3.4.3 and previous versions =
73
74 Teamwire creates the following reports:
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76 * **registration_failure.txt**
77 This file tracks incidents during the registration routine
78
79 * **exceptions.log**
80 This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
81
82 * **log.txt**
83 This file tracks all high-level incidents caused by the app itself
84 ## ##
85
86 Depending on your operating system, the files are stored in different directories as listed below
87
88
89 (% class="lead" id="windows" %)
90 Windows
91
92 |(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
93 e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
94 |**Roaming user directory**
95 [[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
96 e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
97 |**Custom user directory**
98 [[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
99 e.g. H:\Installations\Teamwire\User Data\Default\Logs
100 ## ##
101
102 (% class="lead" id="macos" %)
103 macOS
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105 On macOS the logfiles are always stored to
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107 {{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
108
109
110 (% class="lead" id="linux" %)
111 Linux
112
113 On Linux the logfiles are always stored to
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115 {{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
116
117 ## ##