Wiki source code of 6. Logfile

Version 7.1 by teamwire001 on 2024/12/12 15:10

version	line-number	content
1.1	1	Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
	2
4.1	3	To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
1.1	4
4.1	5
6.1	6	{{id name="desktop-4"/}}
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4.1	8	= Desktop 4.0.0 or newer =
	9
	10
6.1	11	{{id name="desktop-4-error"/}}
4.1	12
6.1	13	== On error screen ==
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	15	When running into a problem, Teamwire will show an error message and block your app interface.
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	17	This screen provides an option to Download the logfiles and send them to your administrator. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
	18
4.1	19	* incidents during the registration routine
	20	* high level incidents caused by the app itself
6.1	21	* low level incidents not caused by the app's code, e.g. file or directory permissions
4.1	22	## ##
	23
6.1	24	{{id name="desktop-4-helpcenter"/}}
4.1	25
6.1	26	== Via Help Center ==
4.1	27
6.1	28	In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the Help Center to obtain your logfiles.
4.1	29
6.1	30	Open the drop-down menu [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1\|\|alt="icons-dropdown.svg" height="20"]] next to your name and select Help-Center. You will find an option called Download the logfiles and send them to your administrator. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
4.1	31
6.1	32	## ##
	33	[[image:desktop4-helpcenter.png\|\|width="75%"]]
	34	## ##
4.2	35
6.1	36	{{id name="desktop-4-explorer"/}}
4.2	37
6.1	38	== Via file explorer ==
4.2	39
6.1	40	The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
4.1	41
	42
6.1	43	(% class="lead" id="4-windows" %)
	44	Windows
4.1	45
6.1	46	On Windows the logfile is stored at
4.1	47
6.1	48	\|(% style="width:20%" %)Desktop 4.0.16 or newer\|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
	49	e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
	50	\|Desktop 4.0.15 and previous versions\|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
	51	e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
	52	## ##
4.1	53
6.1	54	(% class="lead" id="4-macos" %)
	55	macOS
4.1	56
6.1	57	On macOS the logfile is stored at
4.1	58
6.1	59	{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
4.1	60
	61
6.1	62	(% class="lead" id="4-linux" %)
	63	Linux
4.1	64
6.1	65	On Linux the logfile is stored at
4.1	66
6.1	67	{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
4.1	68
6.1	69
4.1	70	{{id name="desktop-previous"/}}
	71
6.1	72	= Desktop 3.4.3 and previous versions =
4.1	73
	74	Teamwire creates the following reports:
	75
2.1	76	* registration_failure.txt
	77	This file tracks incidents during the registration routine
1.1	78
2.1	79	* exceptions.log
6.1	80	This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
1.1	81
2.1	82	* log.txt
6.1	83	This file tracks all high-level incidents caused by the app itself
2.1	84	## ##
1.1	85
6.1	86	Depending on your operating system, the files are stored in different directories as listed below
1.1	87
	88
6.1	89	(% class="lead" id="windows" %)
	90	Windows
1.1	91
2.3	92	\|(% style="width:20%" %)Local user directory (default)\|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
	93	e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
	94	\|Roaming user directory
3.1	95	[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome\|\|anchor="roamingdir"]]\|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
2.3	96	e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
	97	\|Custom user directory
3.1	98	[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome\|\|anchor="customdir"]]\|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
2.3	99	e.g. H:\Installations\Teamwire\User Data\Default\Logs
6.1	100	## ##
1.1	101
6.1	102	(% class="lead" id="macos" %)
	103	macOS
1.1	104
2.1	105	On macOS the logfiles are always stored to
1.1	106
2.3	107	{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
1.1	108
	109
6.1	110	(% class="lead" id="linux" %)
	111	Linux
1.1	112
2.1	113	On Linux the logfiles are always stored to
1.1	114
2.3	115	{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
1.1	116
	117	## ##

Wiki source code of 6. Logfile

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