Wiki source code of 4. Logfile
Version 13.2 by teamwire001 on 2022/07/11 12:05
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13.2 | 1 | = Regular logfile = |
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1.1 | 2 | |
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| 4 | Usually you can send logfiles straight from your Teamwire app. | ||
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13.2 | 6 | If you happen to run into trouble while using Teamwire, please remember the time and date of the event and create a logfile as described below. |
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1.1 | 7 | |
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13.2 | 8 | * Reproduce the app's behaviour |
| 9 | * Go to **Profile** and open the **About** section in the lower part of the menu | ||
| 10 | * Quickly tap the Teamwire logo 8 times to enable the Developer Settings | ||
| 11 | * Go back to Profile | ||
| 12 | * Open the **Developer Settings** | ||
| 13 | * Use **Export logs** and select an option from the share menu to forward the information to us via email | ||
| 14 | ## ## | ||
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1.1 | 15 | |
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13.2 | 16 | [[image:en_log-profile1.png||width="250"]] [[image:en_log-profile2.png||width="250"]] [[image:en_log-profile3.png||width="250"]] [[image:en_log-profile4.png||width="250"]] [[image:en_log-profile5.png||width="250"]] |
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1.1 | 17 | |
| 18 | ## ## | ||
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13.2 | 20 | = Pre-registration logfile = |
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1.1 | 21 | |
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| 23 | If you happen to run into troubles during the registration or login process and cannot use the method mentioned above, you are able to create logfiles right from the first screen of the Teamwire app. | ||
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13.2 | 25 | Please remember the time and date of the event and create a logfile as described below. |
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1.1 | 26 | |
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13.2 | 27 | * Start the Teamwire app |
| 28 | * Reproduce the app's behaviour | ||
| 29 | * (If required) Restart the Teamwire app | ||
| 30 | * Quickly tap **Start using Teamwire** 8 times | ||
| 31 | * Select an option from the share menu to forward the information to us via email | ||
| 32 | ## ## | ||
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1.1 | 33 | |
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13.2 | 34 | [[image:en_log-prereg.png||width="250"]] |
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1.1 | 35 | |
| 36 | ## ## | ||
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13.2 | 38 | = iOS crashlog = |
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1.1 | 39 | |
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| 41 | If you happen to be unable to open Teamwire at all to create logfiles in-app, you can retrieve crashlogs from iOS. | ||
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13.2 | 43 | * Navigate to your **iOS Settings > Privacy > Analytics & Improvements > Analytics Data** |
| 44 | * Look for a ##Teamwire-[timestamp].ips## file | ||
| 45 | * Please share the file with us via email | ||
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1.1 | 46 | ## ## |
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| 48 | ## ## |