Wiki source code of 4. Logfile
Version 13.3 by teamwire001 on 2023/09/22 07:02
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13.2 | 1 | = Regular logfile = |
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1.1 | 2 | |
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13.3 | 4 | You can send logfiles straight from your Teamwire app. |
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1.1 | 5 | |
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13.3 | 6 | If you happen to run into troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below. |
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1.1 | 7 | |
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13.2 | 8 | * Reproduce the app's behaviour |
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13.3 | 9 | * Go to **Account > Help Center** |
| 10 | * Quickly tap the Teamwire logo 8 times to enable the Developer settings | ||
| 11 | * Open **Developer Settings** | ||
| 12 | * Use **Export logs** and select an option from the share menu to forward the file to us via email | ||
| 13 | * Please note down the time and date of the event | ||
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13.2 | 14 | ## ## |
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1.1 | 15 | |
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13.3 | 16 | Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. |
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1.1 | 17 | |
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13.3 | 18 | |
| 19 | [[image:en_log_profile1.png||width="280"]] [[image:en_log_profile2.png||width="280"]] [[image:en_log_profile3.png||width="280"]] [[image:en_log_profile4.png||width="280"]] | ||
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1.1 | 21 | ## ## |
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13.3 | 23 | = Logfile when logging in = |
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1.1 | 24 | |
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13.3 | 26 | If you happen to run into troubles during the login process, you can send logfiles right from the first screen of the Teamwire app, too. |
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1.1 | 27 | |
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13.2 | 28 | Please remember the time and date of the event and create a logfile as described below. |
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1.1 | 29 | |
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13.2 | 30 | * Start the Teamwire app |
| 31 | * Reproduce the app's behaviour | ||
| 32 | * (If required) Restart the Teamwire app | ||
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13.3 | 33 | * Quickly tap **Start using Teamwire** 8 times to open the Developer settings |
| 34 | * Use **Export logs** and select an option from the share menu to forward the file to us via email | ||
| 35 | * Please note down the time and date of the event | ||
| 36 | ## ## | ||
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1.1 | 37 | |
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13.3 | 38 | Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. |
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1.1 | 39 | |
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13.3 | 40 | |
| 41 | [[image:en_log_reg1.png||width="280"]] [[image:en_log_reg2.png||width="280"]] | ||
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1.1 | 43 | ## ## |
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13.2 | 45 | = iOS crashlog = |
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1.1 | 46 | |
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13.3 | 48 | If you happen to be unable to open Teamwire at all and cannot create logfiles from inside the app, you may retrieve the crashlogs from iOS. |
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1.1 | 49 | |
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13.3 | 50 | * Navigate to your **iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data** |
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13.2 | 51 | * Look for a ##Teamwire-[timestamp].ips## file |
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13.3 | 52 | * Please forward the file to us via email |
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1.1 | 53 | ## ## |
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| 55 | ## ## |