Wiki source code of c. Directory and Contacts

Last modified by teamwire001 on 2025/10/14 14:36

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2.1	1	The [[image:Public.Applications.iOS.User-Manual.WebHome@icons-directory.svg]] Directory tab shows all synchronised [[Contacts>>doc:\|\|anchor="03-contacts"]]; created [[Lists>>doc:\|\|anchor="03-lists"]]; [[Circles>>doc:\|\|anchor="03-circles"]] to which you have been assigned to by your Teamwire admin; and [[Bots>>doc:\|\|anchor="03-bots"]], that you have access to.
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1.2	3	## ##
2.1	4	[[image:Public.Applications.iOS.User-Manual.WebHome@directory-1.png\|\|width="280px"]]
1.2	5	## ##
1.1	6
1.2	7	{{id name="03-search"/}}
1.1	8
1.3	9	= Search =
1.1	10
2.1	11	Make use of the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-search.svg]] search bar located atop the list of contacts to find your colleagues. Enter (parts of) their name to see all of yours and other organisation's matching users. If a user is from another organisation, their associated organisation name will be shown.
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1.2	13	You can also search for names of lists, circles and bots.
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	15
1.2	16	{{id name="03-contacts"/}}
1.1	17
1.2	18	= Contacts =
1.1	19
3.2	20	In the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg]] Contacts tab you can see all users which your Teamwire administrator allows you to see.
	21	By default, the contacts are sorted by First name and can alternatively be sorted by Last name with the option [[image:Public.Applications.iOS.User-Manual.WebHome@icons-list-sort.svg]] Sort order in the upper right corner of the screen.
1.1	22
	23
1.2	24	{{id name="03-contactdata"/}}
1.1	25
1.2	26	== Contact info ==
1.1	27
1.2	28	Tap on a contact's name to open their profile and contact information.
1.1	29
2.1	30	Depending on the data each of them has added, you will find a profile picture and info about their [[image:Public.Applications.iOS.User-Manual.WebHome@icons-place.svg]] Organisation, [[image:Public.Applications.iOS.User-Manual.WebHome@icons-department.svg]] Department, [[image:Public.Applications.iOS.User-Manual.WebHome@icons-position.svg]] Role, or even [[image:Public.Applications.iOS.User-Manual.WebHome@icons-voice-single.svg]] phone number.
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1.4	32	## ##
	33	[[image:Public.Applications.iOS.User-Manual.WebHome@EN__contacts-userprofile.png\|\|width="280"]]
	34	## ##
1.1	35
1.3	36	{{id name="03-contactchat"/}}
	37
	38	=== Start chat ===
	39
2.1	40	Start a 1:1 conversation by tapping the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-chat-new.svg]] chat symbol. You will be forwarded to the chat view automatically.
1.3	41
	42
	43	{{id name="03-contactvoipvideo"/}}
	44
	45	=== Start video call ===
	46
2.1	47	Start a video call by tapping the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-video-single.svg]] camera symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
1.3	48
	49
	50	{{id name="03-contactvoipvoice"/}}
	51
	52	=== Start voice call ===
	53
2.1	54	Start a voice call by tapping the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-voice-single.svg]] phone symbol. As voice and video calls can only be made within chats, you will be forwarded to a new or existing 1:1 chat. The call then starts automatically.
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1.5	56	If the user has added their phone number to their contact data, an additional menu will allow you to choose between calling the phone number or using "Teamwire voice call". Select Teamwire voice call to start the call.
1.3	57
	58
1.2	59	{{id name="03-contactphone"/}}
1.1	60
1.3	61	=== Call phone number ===
1.1	62
2.1	63	If the user has added their phone number to their contact data, you will find a [[image:Public.Applications.iOS.User-Manual.WebHome@icons-voice-single.svg]] phone symbol (voice). You may find an additional menu which will allow you to choose between calling the phone number or using "Teamwire voice call". Tap on the phone number to move it to your default phone app where you can start the call.
1.1	64
	65
1.2	66	{{id name="03-contactemail"/}}
1.1	67
1.2	68	=== Send email ===
1.1	69
2.1	70	If the user has added their email address to their contact data, you will find an [[image:Public.Applications.iOS.User-Manual.WebHome@icons-email.svg]] envelope symbol. Tap the symbol to move the address to your default mail app where you can start composing an email.
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	72
	73	{{id name="03-blockauser"/}}
	74
1.2	75	=== Block a user ===
1.1	76
1.2	77	Blocked contacts will not be able to create a 1:1 chat with you, or write to an existing 1:1 chat. If you are participating in a group chat with a blocked user, their messages will not be displayed to you.
1.1	78
3.2	79	To block a user, open their profile and tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-block.svg]] Block user. Their profile will show a button to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-block.svg]] Unblock user, if you have already blocked them. Thus, you will be able to revoke a block.
1.1	80
2.1	81	Alternatively, you can find a list of all blocked users in your privacy settings at [[Blocked contacts>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome\|\|anchor="05-privacy"]] where you can unblock them.
1.2	82
4.1	83	{{info}}
1.2	84	If you cannot block a contact, the feature may have been disabled by your Teamwire administrator.
4.1	85	{{/info}}
1.1	86
4.1	87
1.2	88	{{id name="03-contacts-addressbook"/}}
	89
	90	== Contacts from your local address book ==
	91
	92	If Teamwire has been granted access to your address book, you may find users from other organisations.
	93
	94	They will automatically be shown in your list of contacts.
	95
	96	Requirements for synchronising external users from your local address book
	97
	98	* The mail address in your address book matches their user ID
	99	* Your Teamwire administrator has enabled a policy allowing the communication with external users
	100	* The users are hosted on the same Teamwire Server (//backend//)
1.1	101	## ##
	102
1.2	103	{{id name="03-contacts-organisations"/}}
1.1	104
1.2	105	== Contacts from other organisations ==
1.1	106
1.2	107	If your Teamwire admin allows communicating with externals, you may find users from other organisations in your contacts.
1.1	108
1.2	109	Use the magnifier to open the search bar and look for users. Their associated organisation name will be shown.
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1.2	111	Requirements for finding users from other organisations
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1.2	113	* Your Teamwire administrator has enabled a policy allowing the communication with external users
	114	* The external's Teamwire administrator allows their users to be found in the directory
	115	* The users are hosted on the same Teamwire Server (//backend//)
	116	## ##
1.1	117
1.2	118	{{id name="03-contacts-federated"/}}
1.1	119
1.2	120	== Federated contacts ==
1.1	121
1.2	122	If your Teamwire administrator has enabled Teamwire Federation, you may find users of other organisations from another Teamwire Server (//backend//) in your contacts.
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2.1	124	They will automatically be shown in your list of contacts. They will show the Teamwire Federation icon [[image:Public.Applications.iOS.User-Manual.WebHome@icons-federated.svg]] and their associated backend name.
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1.2	126	Requirements for synchronising external users from another Teamwire Server
1.1	127
1.2	128	* Your Teamwire administrator has configured Teamwire Federation with another Teamwire Server (//backend//)
	129	* Your Teamwire administrator has enabled your user account to use Teamwire Federation
	130	## ##
1.1	131
1.2	132	{{id name="03-lists"/}}
1.1	133
1.2	134	= Lists =
1.1	135
2.1	136	[[image:Public.Applications.iOS.User-Manual.WebHome@icons-userlist.svg]] Lists are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same list(s) based on different topics or projects.
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1.2	138	Lists are contact groups that you created yourself and are available in your directory only. Their users will not be notified of being part of your list. Think of lists as a kind of "private circles".
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1.2	140	When a chat is created, the list is parsed into its individual users which are added as independent chat participants. Unlike [[circles>>doc:\|\|anchor="03-circles"]], they will be directly listed in the list of chat members.
1.1	141
1.2	142	Your lists are synchronised to all devices you have logged in with your Teamwire account.
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	144
1.2	145	{{id name="03-createalist"/}}
1.1	146
1.2	147	== Create a list ==
1.1	148
2.1	149	To create a new list, tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-list-new.svg]] New List.
1.1	150
1.2	151	* Select members
	152	Select members from your [[list of contacts>>doc:\|\|anchor="03-contacts"]]. You may use the search bar to find contacts faster. Tap Next to continue.
1.1	153
1.2	154	* Define list name
	155	Define a name for your list. It is best to choose a name you can easily associate to the group of people.
	156	## ##
1.1	157
2.1	158	Confirm the creation of your list by tapping Create. You will return to the directory.
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	160
1.2	161	{{id name="03-edityourlist"/}}
1.1	162
3.1	163	== Manage list members ==
1.2	164
3.1	165	You can adjust the members on your lists.
1.2	166
3.1	167	* Add members
3.2	168	Swipe left on the list you want to edit and select [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/iOS/User-Manual/WebHome/icons-editmember.svg?rev=1.1\|\|alt="icons-editmember.svg"]] Edit members.
	169	Alternatively, tap on the name of the list to view its current members, and select [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/iOS/User-Manual/WebHome/icons-adduser.svg?rev=1.2\|\|alt="icons-adduser.svg"]] Add members (lower-right).
1.2	170
3.1	171	* Remove members
	172	Tap on the name of the list to view its current members, and tap on the user to open the action menu. There select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] Remove from list.
	173	## ##
	174
4.1	175	{{warning}}
1.2	176	Changes made to your lists will not be applied to existing chats automatically. I.e., new list members will not automatically be added to a chat which was previously created with one of your lists.
4.1	177	{{/warning}}
1.1	178
3.1	179
	180	{{id name="03-renameyourlist"/}}
	181
	182	== Rename lists ==
	183
3.2	184	To rename one of your lists, tap and hold or swipe left on the list and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-edit.svg]] Rename list.
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3.2	186	Alternatively, tap on the name of the list to view its current members. Select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-edit.svg]] Rename list and adjust its name.
3.1	187
	188
1.2	189	{{id name="03-deleteyourlist"/}}
	190
	191	== Delete lists ==
	192
3.2	193	To delete a list, tap and hold or swipe left on the list you want to delete and select [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] Delete list.
1.2	194
	195	Please notice that this action cannot be undone.
	196
	197
	198	{{id name="03-groups"/}} {{id name="03-circles"/}}
	199
	200	= Circles =
	201
2.1	202	[[image:Public.Applications.iOS.User-Manual.WebHome@icons-circle.svg]] Circles are used to quickly and easily create a new chat with a predefined group of people in Teamwire, similar to a mailing list. Meaning, you can create multiple chats with the same circle(s) based on different topics or projects.
1.2	203
	204	Circles are managed by your Teamwire administrator and cannot be modified by you.
	205
	206	In your directory, you will find all circles you are a member of yourself. You can use them when creating a chat or add them to an existing group conversation at a later time.
	207
	208	Circles usually have names you can easily associate to a group of people, e.g. departments or teams.
	209
	210
	211	{{id name="03-circles-public"/}}
	212
	213	== Public circles ==
	214
	215	Public circles are managed by your Teamwire administrator and cannot be modified by you.
	216
	217	In your directory, you will find all public circles of your organisation without being a member yourself. You can use them when creating a chat. This allows special use cases, such as in the examples below.
	218
	219	* Example 1: Confidential information
2.1	220	You can now contact the HR department via chat and submit a photo or scanned document of your sick note. Therefore, you create a chat with the public circle "Personnel office". You get in contact with the "Personnel office" circle without inviting all other employees of the organisation.
1.2	221
2.1	222	* Example 2: Emergency alert
	223	In the event of a workplace accident, you have to call a predefined group of contacts via the emergency alert feature. Therefore, you have set the public circle "First aider" in your App settings as the [[Default circle>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome\|\|anchor="05-sosgroup"]]. If an emergency occurs, you can get in contact with the "First aider" circle without inviting all other employees of the organisation.
1.1	224	## ##
	225
1.2	226	{{id name="03-bots"/}}
1.1	227
1.2	228	= Bots =
1.1	229
2.1	230	[[image:Public.Applications.iOS.User-Manual.WebHome@icons-bot.svg]] Bots are external applications (e.g. chat bots) that you have been given access to by your Teamwire administrator. They are always labelled with the suffix //Bot// so that users know that they are not talking to a real person.
1.1	231
1.2	232	For example, the RSS Bot, the WhatsApp Bot, a Web Chat Widget Bot, even a Barcode Scanner or a Flic Button Bot are just a few examples of useful and popular bots. [[In this article>>doc:Customer.Integrations.Teamwire-SDK.WebHome]] you can find more information and further examples of bots.
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	234
	235	{{id name="03-updateyourcontactsandgroups"/}}
	236
1.2	237	= Update your Contacts and Circles =
1.1	238
3.2	239	The user accounts of your colleagues or new circles are synchronised to your app automatically. However, if you are missing any users or circles in your directory, you can fetch the latest data manually with the option [[image:Public.Applications.iOS.User-Manual.WebHome@icons-refresh.svg]] Update Contacts in the upper right corner of the screen.
1.1	240
1.2	241	If the contacts of concern do not show up, despite a manual update, please contact your Teamwire administrator. It is possible that server settings or policies have been applied which will limit the synchronisation of your contacts.
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	243	## ##

Wiki source code of c. Directory and Contacts

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