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Changes for page a. Login and Registration

Last modified by teamwire003 on 2022/09/27 15:02
From version 2.1
edited by teamwire001
on 2022/04/29 10:17
Change comment: DOC-76 Update manual. Registration chapter
To version 1.1
edited by teamwire001
on 2021/06/10 09:56
Change comment: Imported from XAR

Summary

Details

Page properties
Content
... ... @@ -1,33 +1,32 @@
1 -Teamwire offers three options to log in on the app.
1 +Teamwire offers three options to access your account:
2 2  
3 -* [[Sign in with email and phone>>||anchor="01-registrationemailandsms"]]
4 -Requires to confirm your email address and a mobile number
3 +* [[Register>>doc:||anchor="01-registrationemailandsms"]]
4 +Access via email confirmation and PIN by SMS
5 5  
6 -* [[Sign in with password>>||anchor="01-signinuseridandpassword"]]
7 -Requires you to have a user ID (email) and password for Teamwire
6 +* [[Sign in>>doc:||anchor="01-signinuseridandpassword"]]
7 +You will need your user ID (email) and a password
8 8  
9 -* [[Sign in via MDM>>||anchor="01-signinmdm"]]
10 -Sign in automatically with your MDM user
11 -## ##
9 +* [[Sign in (MDM)>>doc:||anchor="01-signinmdm"]]
10 +MDM-managed devices allow automated sign in to Teamwire
12 12  
13 -If you are not sure about the right approach to log in on Teamwire, please contact your Teamwire administrator.
12 +If you are not sure about the right approach to log in to Teamwire, please contact your administrator.
14 14  
15 15  
16 16  {{id name="01-registrationemailandsms"/}}
17 17  
18 -= Sign in with email and phone =
17 += Registration - Email and SMS =
19 19  
20 -When starting Teamwire, this option is shown by default. It is a common two-factor authentication; therefore, make sure you have access to your email account and to use a mobile number allowing you to receive the PIN by SMS. Your mobile number is not shown to other users.
19 +When starting Teamwire for the first time, this option can be accessed by tapping **Register.** This is a common two-factor authentication; therefore make sure you have access to your email account and to use a mobile number allowing you to receive the PIN by SMS.
21 21  
22 -## ##
23 -[[image:Public.Applications.iOS.User-Manual.WebHome@iPhone_EN__Register-new.png||height="583" width="280"]]
24 -## ##
25 25  
26 -To sign in with email and mobile number, please follow these steps.
22 +[[image:Public.Applications.iOS.User-Manual.WebHome@en_register_2fa.png||width="350"]]
27 27  
28 -1. Select your country code and enter your mobile number.
29 -1. Enter your work mail address.
30 -1. //Optional: Sometimes a backend URL is required to sign in - mostly when Teamwire is hosted on a private server. Tap **Advanced** and enter the URL in the "Backend hostname" field. The correct hostname can be obtained from your administrator.//
24 +
25 +For registration, please follow these steps:
26 +
27 +1. Select your country code and enter your mobile number (without country code), e.g. 07911123456 or 7911123456.
28 +1. Enter your business mail address.
29 +1. //OPTIONAL: If a backend hostname is required during the registration process, you can obtain this from your administrator. By default, leave this field empty.//
31 31  1. Providing you are satisfied with the terms of service and privacy policy, please accept them and tap **Next.**
32 32  1. Open your mailbox. You will receive an email with a weblink to confirm your address. After doing so successfully, return to the Teamwire app and tap **Yes, I confirmed my email.**
33 33  1. You will receive an SMS with a 6-digit PIN. Enter the PIN into the app.
... ... @@ -35,49 +35,44 @@
35 35  
36 36  As soon as you enter the message inbox, you are ready to use Teamwire.
37 37  
38 -If you want to sign in with your user ID and password instead, please tap **Have a password?**
37 +(% class="box" %)
38 +(((
39 +In case you change your mind during the registration to use the password login, simply go back and select the option **Have a password? Log in.**
40 +)))
39 39  
40 -
42 +## ##
41 41  {{id name="01-signinuseridandpassword"/}}
42 42  
43 -= Sign in with password =
45 += Sign in - User ID and password =
44 44  
45 -When starting Teamwire, this option can be accessed by tapping **Have a password?**
47 +When starting Teamwire for the first time, this option can be accessed by tapping **Sign in.**
46 46  
47 -## ##
48 -[[image:Public.Applications.iOS.User-Manual.WebHome@iPhone_EN__SignIn-new.png||height="583" width="280"]]
49 -## ##
50 50  
51 -To register with user ID and password, follow these steps.
50 +[[image:Public.Applications.iOS.User-Manual.WebHome@en_register_passwordlogin.png||width="350"]]
52 52  
53 -1. Enter the user ID (your work mail address) that you have been given.
52 +
53 +If your administrator has provided you login information, you can sign in as follows:
54 +
55 +1. Enter the user ID (your mail address) that you have been given.
54 54  1. Enter the password you have been given.
55 -1. //Optional: Sometimes a backend URL is required to sign in - mostly when Teamwire is hosted on a private server. Tap **Advanced** and enter the URL in the "Backend hostname" field. The correct hostname can be obtained from your administrator.//
57 +1. //OPTIONAL: If a backend hostname is required during the registration process, you can obtain this from your administrator. By default, leave this field empty.//
56 56  1. Providing you are satisfied with the terms of service and privacy policy, please accept them and tap **Next.**
57 57  1. Teamwire will automatically start synchronising your messages and contacts. Please do not close the app during this process.
58 58  
59 59  As soon as you enter the message inbox, you are ready to use Teamwire.
60 60  
61 -If you want to sign in with your email address and mobile number instead, please tap **Do not have a password?**
62 -
63 -(% class="box infomessage" %)
63 +(% class="box" %)
64 64  (((
65 -Login by password can only take place if the following conditions are met.
66 -
67 -* Your Teamwire admin has enabled the option to "Login using email and password".
68 -* You have a login-password. It can be received by one of these options.
69 -** A Teamwire admin has created a password for you. Admins can create and send you a password. For security and privacy reasons, you should change your password after your first successful login at your **Profile > Profile information.**
70 -** You have created a password yourself. You have already created a password during a previous Teamwire session. Tip: In case you don't have a password yet, you can one yourself after successfully [[registering via email and SMS>>doc:||anchor="01-registrationemailandsms"]] by going to you **Profile > Profile information.**
65 +To sign in with a user ID (email) and password, your Teamwire administrator has to have enabled the feature on the server. Your password will be provided by the admin. For security and privacy reasons, you should change your password after your first login. Please take a look at [[Change Password>>doc:Public.Applications.iOS.User-Manual.Profile.WebHome||anchor="04-changepassword"]] for more information.
71 71  )))
72 72  
73 73  ## ##
74 -
75 75  {{id name="01-signinmdm"/}}
76 76  
77 -= Sign in via Mobile Device Management (MDM) =
71 += Sign in - Mobile Device Management (MDM) =
78 78  
79 -In case your mobile is managed by a MDM system, authenticate to your MDM software (e.g. "MobileIron Mobile@Work" or "VMware Intelligent Hub") to continue the sign-in process.
73 +In case your mobile is managed by an MDM system (e.g. MobileIron, VMware AirWatch®, BlackBerry®, etc.), your Teamwire or IT system administrator might configure an automated sign in process for the Teamwire app.
80 80  
81 -This can be one of the two processes described above (**with email and phone **or **with password**) or by automated registration. During an automated registration, you will not need to enter any of your Teamwire user data. The app will automatically start synchronising your messages and contacts. Please do not close the app during this process.
75 +In that case, start the Teamwire app, which will recognise that your device is managed by an MDM. The MDM app (e.g. MobileIron Mobile@Work) might ask you to authenticate. Once you have confirmed its request, Teamwire will automatically proceed with your login. It will not be necessary to manually enter your user ID, a password or your mobile number.
82 82  
83 83  ## ##