d. Account - Teamwire Knowledge Base

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The [[image:Public.Applications.iOS.User-Manual.WebHome@icons-account.svg]] **Account** tab provides various options to adjust Teamwire to your needs.

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* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg]] [[Profile>>doc:||anchor="04-profile"]]

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* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-settings.svg]] [[App settings>>doc:||anchor="account-appset"]]

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* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-lock.svg]] [[Privacy settings>>doc:||anchor="account-privacyset"]]

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* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-help.svg]] [[Help center>>doc:||anchor="05-support"]]

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* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] [[Log out>>doc:||anchor="account-logout"]]

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= Profile =

Tap on your photo, your name or the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-edit.svg]] **Edit** symbol to see the details of your profile.

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[[image:Public.Applications.iOS.User-Manual.WebHome@account-1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@account-2.png||width="280px"]]

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== Profile photo ==

Tap on the current picture or the initials image to start editing.

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* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-image.svg]] **Open photo gallery** allows you to select an existing image from your device.

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* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-camera.svg]] **Take a photo** will open your camera app, so you can take a picture right away.

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* [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Remove photo** to delete your current picture. The default initials image will then be presented to others.

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Make sure to **Save** your changes before leaving the profile section.

== Profile and contact data ==

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Adjust the information on your profile to your needs.

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* First name and Last name are mandatory information which will help your colleagues to recognise you.

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* Role, Department, About me, and Phone are optional information.

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* Email and Organisation cannot be changed and uniquely assigns you to your corporate environment.

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* You can decide whether to show your email address to other users or not.

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Make sure to **Save** your changes before leaving the profile section.

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The mobile number used during registration or login is **not** stored in your contact information. You can choose to provide a phone number in your profile which others may use to call you.

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== Change password ==

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Below your profile information, you find the option **Change password**.

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To do so, tap on it and a PIN will be sent to your account's email address. Enter the PIN to continue. Define the new password, re-confirm it and tap **Done** to save your changes.

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The process can be cancelled at any time in the upper-left corner of the screen, so you will keep the current password.

== Delete account ==

To initiate your account deletion, please contact your Teamwire admin or [[support@teamwire.eu>>mailto:support@teamwire.eu]]. Please send your request from the email account which you used to register at Teamwire. You will receive a confirmation request within 48 hours. Please respond to it and we will finalize the deletion.

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Our support team can only help to delete users on the Teamwire Cloud and not on private environments.

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= App settings =

Adjust the app's behaviour settings to meet your needs.

== Notifications ==

* **In-App notifications**

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Define if you want to get a notification banner, sound, or vibration feedback when receiving new messages while you're inside Teamwire.

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* **Messages tone**

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Select the notification sound for regular messages.

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* **Alert messages**

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Select the notification sound for Teamwire alerts.

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The general behaviour of Teamwire notifications like message previews or banners can be managed in your iOS settings.

== Appearance ==

* **Theme**

Define, if you want to use Teamwire in light mode, dark mode or if Teamwire should follow your phone's default theme ("System").

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== Messages ==

* **Send read confirmation**

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Enable / Disable your read receipt information. This feature allows other chat members to see your name on the "Seen by" list from the most recent message.

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In case you cannot configure the "Send read confirmation" option, the feature may have been disabled by your Teamwire administrator.

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* **Auto-save media**

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When receiving an attachment, it's usually not stored directly to your device, but stays in the app container securely encrypted.

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Enable this option to keep all attachments you receive unencrypted on your device's local storage (access via Photos or Files app).

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In case you cannot configure the "Auto-save Media" option, the feature may have been disabled by your Teamwire administrator.

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* **Sending message sound**

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Enable / Disable the sound when sending off a message into the chat.

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== Emergency alerts ==

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* **Default Circle**

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Define a circle, which will be contacted by default when using the [[Emergency alert>>doc:Public.Applications.iOS.User-Manual.Chats-and-Messaging.WebHome||anchor="02-emergencyalert"]] feature. This allows you to use the Emergency alert faster. If you do not define a circle (insp. recipients) here, you will have to manually select a circle every time you use the feature.

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If your device is managed by a mobile device management, your Teamwire administrator may have already set a Default Circle, which you will not be able to change.

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= Privacy settings =

== Text preview ==

Enable / Disable whether other users can see a preview of **your message** in their push notifications.

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In case you cannot configure the "Text preview" option, the feature may have been disabled by your Teamwire administrator.

== Active sessions ==

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A session represents a device / Teamwire app logged in with your user account.

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Whenever you revoke a session, your account will be logged out on the respective device.

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To end a session on another device, left-swipe the respective row to see the **Revoke** option. You can also use **Revoke all** to end all sessions except for the one at hand.

== Screen lock ==

The screen lock is an additional layer of security, protecting access to the messages of you and your colleagues. When screen lock is enabled, you require to enter an unlock code to open Teamwire.

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Your screen lock settings only apply to the respective device on which you have set them up.

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* **Enable screen lock**

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When you turn on the screen lock, define a 6-digit PIN and confirm it.

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All additional settings are available after enabling the screen lock.

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* **Unlock with Face ID**

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Enable / disable whether the screen lock can be confirmed by the iOS Face ID feature (face recognition).

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* **Unlock with Touch ID**

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Enable / disable whether the screen lock can be confirmed by the iOS Touch ID feature (fingerprint).

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* **Auto-Lock**

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Decide how often you will need to use the unlock code (or Face ID / Touch ID, if enabled) to open Teamwire.

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You can **disable** the feature fully or **change** the PIN with the respective options.

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Using the screen lock is optional. However, your Teamwire administrator may enable a policy which will force you to set up the code.

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== Blocked contacts ==

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All users that you have blocked, will be listed here.

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Blocked contacts are unable to create a 1:1 chat or write a new message to an existing 1:1 chat with you. When participating in a group chat with a blocked user, their messages will not be displayed to you.

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To unblock a previously blocked user, tap on their name or left-swipe the respective row to see the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-block.svg]] **Unblock** option. The user will be removed from "Blocked contacts" and be able to contact you again.

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If you'd like to know how you can block a user, [[read this chapter>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-blockauser"]].

= Help Center =

The Help Center provides you with multiple useful information.

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* **FAQ**

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Many questions find their answer in the FAQ section of our website: [[https:~~/~~/teamwire.eu/faq>>https://teamwire.eu/faq||rel="noopener noreferrer" target="_blank"]]

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* **Diagnose connection**

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In case you are experiencing message delays or connection issues, you can check if your app and the Teamwire Server (aka. Backend) are still able to communicate.

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If the status "Connection to backend" doesn't show a successful result, you should check your network settings or contact your Teamwire admin.

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* **Contact us**

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We appreciate your feedback about our messenger. You can also report problems or bugs to us.

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== Developer settings ==

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If you happen to run into troubles while using Teamwire, you can use the **Developer Settings**. They provide multiple useful features.

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To turn on these settings, go to the Help Center section and quickly tap the Teamwire logo 8 times in the lower-left corner of the screen.

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* **Enhanced logs**

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Enable / Disable logging more detailed information, which can be useful when analysing very complex situations with the Teamwire app.

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* **Export logs**

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Select an option from the share menu to forward the Teamwire logs with (e.g. Mail).

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* **Incremental sync (inbox / contacts)**

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The incremental sync gets all changes since the last chat / contacts update (similar to when you move Teamwire to the background, work with other apps and come back again later).

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* **Full sync**

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Initiates a complete synchronisation of your chats and messages, contacts, settings, and encryption keys.

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* **Re-register for push notifications**

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In case you're missing or experiencing delays for receiving new messages or alerts, try this option to re-register for push notifications.

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* **Show MobileIron / AppConfig config**

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If you're using Teamwire on a managed device, you will see the settings and permissions received from the MDM or EMM system.

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* **Clear avatar cache**

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In case the avatars or photos of your chats and contacts are corrupted, try this option to remove all cached images.

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* **Clear Dracoon cache**

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In case your Dracoon files are not synched correctly, try this option to remove all cached data.

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* **Delete logs**

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All currently existing logs are irretrievably deleted.

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* **Wipe all data**

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All your local (user) data will be deleted, and you will return to the login screen.

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= Log out =

To log out of the Teamwire app, go to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-account.svg]] **Account** and tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] **Log out**.

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All of your local user data will be deleted from the current device, and you will return to the login screen.

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