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Last modified by teamwire001 on 2025/10/14 14:38
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1 The [[image:Public.Applications.iOS.User-Manual.WebHome@icons-account.svg]] **Account** tab provides various options to adjust Teamwire to your needs.
2
3
4 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-user.svg]] [[Profile>>doc:||anchor="04-profile"]]
5
6 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-settings.svg]] [[App settings>>doc:||anchor="account-appset"]]
7
8 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-lock.svg]] [[Privacy settings>>doc:||anchor="account-privacyset"]]
9
10 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-help.svg]] [[Help center>>doc:||anchor="05-support"]]
11
12 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] [[Log out>>doc:||anchor="account-logout"]]
13 ## ##
14
15 {{id name="04-profile"/}}
16
17 = Profile =
18
19 Tap on your photo, your name or the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-edit.svg]] **Edit** symbol to see the details of your profile.
20
21 ## ##
22 [[image:Public.Applications.iOS.User-Manual.WebHome@account-1.png||width="280px"]] ## ## [[image:Public.Applications.iOS.User-Manual.WebHome@account-2.png||width="280px"]]
23 ## ##
24
25 {{id name="04-profilepicture"/}}
26
27 == Profile photo ==
28
29 Tap on the current picture or the initials image to start editing.
30
31
32 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-attach-image.svg]] **Open photo gallery** allows you to select an existing image from your device.
33
34 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-camera.svg]] **Take a photo** will open your camera app, so you can take a picture right away.
35
36 * [[image:Public.Applications.iOS.User-Manual.WebHome@icons-delete.svg]] **Remove photo** to delete your current picture. The default initials image will then be presented to others.
37 ## ##
38
39 Make sure to **Save** your changes before leaving the profile section.
40
41
42 {{id name="04-profileinformation"/}}
43
44 == Profile and contact data ==
45
46 Adjust the information on your profile to your needs.
47
48 * First name and Last name are mandatory information which will help your colleagues to recognise you.
49 * Role, Department, About me, and Phone are optional information.
50 * Email and Organisation cannot be changed and uniquely assigns you to your corporate environment.
51 * You can decide whether to show your email address to other users or not.
52
53 Make sure to **Save** your changes before leaving the profile section.
54
55 {{info}}
56 The mobile number used during registration or login is **not** stored in your contact information. You can choose to provide a phone number in your profile which others may use to call you.
57 {{/info}}
58
59
60 {{id name="04-changepassword"/}}
61
62 == Change password ==
63
64 Below your profile information, you find the option **Change password**.
65
66 To do so, tap on it and a PIN will be sent to your account's email address. Enter the PIN to continue. Define the new password, re-confirm it and tap **Done** to save your changes.
67
68 The process can be cancelled at any time in the upper-left corner of the screen, so you will keep the current password.
69
70
71 {{id name="account-profile-delete"/}}
72
73 == Delete account ==
74
75 To initiate your account deletion, please contact your Teamwire admin or [[support@teamwire.eu>>mailto:support@teamwire.eu]]. Please send your request from the email account which you used to register at Teamwire. You will receive a confirmation request within 48 hours. Please respond to it and we will finalize the deletion.
76
77 {{info}}
78 Our support team can only help to delete users on the Teamwire Cloud and not on private environments.
79 {{/info}}
80
81
82 {{id name="account-appset"/}}
83
84 = App settings =
85
86 Adjust the app's behaviour settings to meet your needs.
87
88
89 {{id name="05-notificationsounds"/}}
90
91 == Notifications ==
92
93 * **In-App notifications**
94 Define if you want to get a notification banner, sound, or vibration feedback when receiving new messages while you're inside Teamwire.
95
96 * **Messages tone**
97 Select the notification sound for regular messages.
98
99 * **Alert messages**
100 Select the notification sound for Teamwire alerts.
101 ## ##
102
103 The general behaviour of Teamwire notifications like message previews or banners can be managed in your iOS settings.
104
105
106 {{id name="account-appset-appearance"/}}
107
108 == Appearance ==
109
110 * **Theme**
111 Define, if you want to use Teamwire in light mode, dark mode or if Teamwire should follow your phone's default theme ("System").
112 ## ##
113
114 {{id name="account-appset-messages"/}}
115
116 == Messages ==
117
118 * **Send read confirmation**
119 Enable / Disable your read receipt information. This feature allows other chat members to see your name on the "Seen by" list from the most recent message.
120 In case you cannot configure the "Send read confirmation" option, the feature may have been disabled by your Teamwire administrator.
121
122 * **Auto-save media**
123 When receiving an attachment, it's usually not stored directly to your device, but stays in the app container securely encrypted.
124 Enable this option to keep all attachments you receive unencrypted on your device's local storage (access via Photos or Files app).
125 In case you cannot configure the "Auto-save Media" option, the feature may have been disabled by your Teamwire administrator.
126
127 * **Sending message sound**
128 Enable / Disable the sound when sending off a message into the chat.
129 ## ##
130
131 {{id name="05-sosgroup"/}}
132
133 == Emergency alerts ==
134
135 * **Default Circle**
136 Define a circle, which will be contacted by default when using the [[Emergency alert>>doc:Public.Applications.iOS.User-Manual.Chats-and-Messaging.WebHome||anchor="02-emergencyalert"]] feature. This allows you to use the Emergency alert faster. If you do not define a circle (insp. recipients) here, you will have to manually select a circle every time you use the feature.
137 If your device is managed by a mobile device management, your Teamwire administrator may have already set a Default Circle, which you will not be able to change.
138 ## ##
139
140 {{id name="account-privacyset"/}}
141
142 = Privacy settings =
143
144
145 {{id name="05-messagepreview"/}}
146
147 == Text preview ==
148
149 Enable / Disable whether other users can see a preview of **your message** in their push notifications.
150
151 In case you cannot configure the "Text preview" option, the feature may have been disabled by your Teamwire administrator.
152
153
154 {{id name="05-sessions"/}}
155
156 == Active sessions ==
157
158 A session represents a device / Teamwire app logged in with your user account.
159
160 Whenever you revoke a session, your account will be logged out on the respective device.
161
162 To end a session on another device, left-swipe the respective row to see the **Revoke** option. You can also use **Revoke all** to end all sessions except for the one at hand.
163
164
165 {{id name="05-accesscodesettings"/}}
166
167 == Screen lock ==
168
169 The screen lock is an additional layer of security, protecting access to the messages of you and your colleagues. When screen lock is enabled, you require to enter an unlock code to open Teamwire.
170
171 Your screen lock settings only apply to the respective device on which you have set them up.
172
173 * **Enable screen lock**
174 When you turn on the screen lock, define a 6-digit PIN and confirm it.
175
176 All additional settings are available after enabling the screen lock.
177
178 * **Unlock with Face ID**
179 Enable / disable whether the screen lock can be confirmed by the iOS Face ID feature (face recognition).
180
181 * **Unlock with Touch ID**
182 Enable / disable whether the screen lock can be confirmed by the iOS Touch ID feature (fingerprint).
183
184 * **Auto-Lock**
185 Decide how often you will need to use the unlock code (or Face ID / Touch ID, if enabled) to open Teamwire.
186
187 You can **disable** the feature fully or **change** the PIN with the respective options.
188
189 {{info}}
190 Using the screen lock is optional. However, your Teamwire administrator may enable a policy which will force you to set up the code.
191 {{/info}}
192
193
194 {{id name="05-privacy"/}}
195
196 == Blocked contacts ==
197
198 All users that you have blocked, will be listed here.
199
200 Blocked contacts are unable to create a 1:1 chat or write a new message to an existing 1:1 chat with you. When participating in a group chat with a blocked user, their messages will not be displayed to you.
201
202 To unblock a previously blocked user, tap on their name or left-swipe the respective row to see the [[image:Public.Applications.iOS.User-Manual.WebHome@icons-block.svg]] **Unblock** option. The user will be removed from "Blocked contacts" and be able to contact you again.
203
204 If you'd like to know how you can block a user, [[read this chapter>>doc:Public.Applications.iOS.User-Manual.Contacts.WebHome||anchor="03-blockauser"]].
205
206
207 {{id name="05-support"/}}
208
209 = Help Center =
210
211 The Help Center provides you with multiple useful information.
212
213 * **FAQ**
214 Many questions find their answer in the FAQ section of our website: [[https:~~/~~/teamwire.eu/faq>>https://teamwire.eu/faq||rel="noopener noreferrer" target="_blank"]]
215
216 * **Diagnose connection**
217 In case you are experiencing message delays or connection issues, you can check if your app and the Teamwire Server (aka. Backend) are still able to communicate.
218 If the status "Connection to backend" doesn't show a successful result, you should check your network settings or contact your Teamwire admin.
219
220 * **Contact us**
221 We appreciate your feedback about our messenger. You can also report problems or bugs to us.
222 ## ##
223
224 {{id name="account-help-developer"/}}
225
226 == Developer settings ==
227
228 If you happen to run into troubles while using Teamwire, you can use the **Developer Settings**. They provide multiple useful features.
229
230 To turn on these settings, go to the Help Center section and quickly tap the Teamwire logo 8 times in the lower-left corner of the screen.
231
232 * **Enhanced logs**
233 Enable / Disable logging more detailed information, which can be useful when analysing very complex situations with the Teamwire app.
234
235 * **Export logs**
236 Select an option from the share menu to forward the Teamwire logs with (e.g. Mail).
237
238 * **Incremental sync (inbox / contacts)**
239 The incremental sync gets all changes since the last chat / contacts update (similar to when you move Teamwire to the background, work with other apps and come back again later).
240
241 * **Full sync**
242 Initiates a complete synchronisation of your chats and messages, contacts, settings, and encryption keys.
243
244 * **Re-register for push notifications**
245 In case you're missing or experiencing delays for receiving new messages or alerts, try this option to re-register for push notifications.
246
247 * **Show MobileIron / AppConfig config**
248 If you're using Teamwire on a managed device, you will see the settings and permissions received from the MDM or EMM system.
249
250 * **Clear avatar cache**
251 In case the avatars or photos of your chats and contacts are corrupted, try this option to remove all cached images.
252
253 * **Clear Dracoon cache**
254 In case your Dracoon files are not synched correctly, try this option to remove all cached data.
255
256 * **Delete logs**
257 All currently existing logs are irretrievably deleted.
258
259 * **Wipe all data**
260 All your local (user) data will be deleted, and you will return to the login screen.
261 ## ##
262
263 {{id name="account-logout"/}}
264
265 = Log out =
266
267 To log out of the Teamwire app, go to [[image:Public.Applications.iOS.User-Manual.WebHome@icons-account.svg]] **Account** and tap [[image:Public.Applications.iOS.User-Manual.WebHome@icons-leave.svg]] **Log out**.
268
269 All of your local user data will be deleted from the current device, and you will return to the login screen.
270
271 ## ##