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Last modified by teamwire001 on 2025/10/28 13:48
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1 [[{{icon name="caret-left"}}{{/icon}} Back>>doc:Public.FAQ.WebHome]]
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4 (% class="fa-blue" %){{icon name="comments" size="2x"}}{{/icon}} (% style="font-size:170%" %)FAQ
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7 When you log into the app, Teamwire will sync all your messages according to the retention period defined in the Teamwire Dashboard. The default setting is 90 days and can be increased.
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9 If you require older messages or attachments, please contact your Teamwire administrator.
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12 Please note that setting a longer device's retention period may increase the synchronisation time and login process of the app.
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19 {{icon name="arrow-right"}}{{/icon}} More about [[the Retention Settings for devices ( {{icon name="sign-in" size="1x" cssClass="fa-blue helpc" title="This document is only available to logged-in users"/}})>>doc:Customer.Administration.Dashboard-User-Manual.Retention-Settings.WebHome||anchor="retention-messages-devices" title="This document is only available to logged-in users"]].
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21 {{icon name="arrow-right"}}{{/icon}} [[How can I secure old chats and messages? ( {{icon name="sign-in" size="1x" cssClass="fa-blue helpc" title="This document is only available to logged-in users"/}})>>doc:Customer.FAQ.How-can-I-secure-old-chats-and-messages.WebHome||title="This document is only available to logged-in users"]].
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