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Why is the email confirmation link invalid?

Last modified by teamwire001 on 2025/04/02 11:59

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  FAQ

You may experience the following behaviour during the registration process in the Teamwire app:

  • The confirmation link sent to your business email shows an error ("could not be confirmed")
  • AND you receive a confirmation PIN to your mobile number
     

This usually means, the link has already been confirmed. The most common cause is a web content filter, crawler or other network or security services in your company's network. These services look out for phishing emails and malware and therefore may trigger the confirmation link to check what's behind it.

To proceed with your registration, please click the Yes, I confirmed my email button and enter the PIN you've received via SMS.

Information

In addition, please contact your system administrator to clarify if a service (email server, anti-virus software, etc) or network configuration (firewall, proxy, etc) could be causing the confirmation. Since this can cause a security flaw to the registration process, they might want to change the process for the confirmation emails.