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Changes for page F. Do you need help?

Last modified by teamwire001 on 2025/04/17 09:32
From version 1.1
edited by teamwire001
on 2025/01/21 09:49
Change comment: DOC-401
To version 2.1
edited by teamwire001
on 2025/04/17 09:32
Change comment: DOC-441

Summary

Details

Page properties
Content
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19 19  {{/html}}
20 20  
21 21  
22 -In case you're experiencing a problem or want to report an issue, please use the form shown below. This will ensure proficient support and a smooth processing.
22 +In case you're experiencing a problem or want to refer to an issue, please use the report shown below. This will ensure proficient support and a smooth processing.
23 23  Be sure to provide as much information as possible.
24 24  
25 25  
26 +{{id name="report"/}}
27 +
26 26  == Report form ==
27 27  
30 +**Please describe the issue**
28 28  
29 -**Name of affected costumer:** (% style="color:#a5a7af" %)Only required if you are Teamwire partner
32 +* Can you reproduce the issue repeatedly?
33 +* Detailed steps to reproduce:
34 +* Expected behaviour:
35 +* Actual behaviour:
36 +* Screenshots or video:
30 30  
31 -**Number of affected users:** (% style="color:#a5a7af" %)One user | Multiple users | All users
38 +**Your Teamwire app**
32 32  
33 -**Affected environment:** (% style="color:#a5a7af" %)Productive environment | Testing environment
40 +* Affected device or app platform: (% style="color:#9e9e9e" %)iOS / Android / Desktop / Web Client / Dashboard / Server
41 +* Version of Teamwire app: (% style="color:#9e9e9e" %)Where to find your app version [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)in the Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]]
42 +* Device OS:
43 +* Device hardware:
44 +* Your MDM/EMM software:
45 +* Your Teamwire environment: (% style="color:#9e9e9e" %)Teamwire Cloud (default) / On-premise / Private Cloud
34 34  
35 -**Your MDM/EMM software:** (% style="color:#a5a7af" %)e.g. VMware Workspace ONE
47 +**Additional information**
36 36  
37 -**Your Teamwire environment:** (% style="color:#a5a7af" %)Teamwire Cloud | On-premise | Private Cloud
49 +* Please attach your app's logfiles: (% style="color:#9e9e9e" %)How to get logs [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]]
50 +* Name of affected customer: (% style="color:#9e9e9e" %)required if you are Teamwire partner
51 +* How many users are affected by this issue? (% style="color:#9e9e9e" %)one / multiple / all
38 38  
39 -**Affected devices or app platform:** (% style="color:#a5a7af" %)iOS | Android | Desktop | Web Client | Dashboard | Server
53 +**Your Teamwire server environment** (% style="color:#9e9e9e" %)(only required if you are **not** using the Teamwire Cloud)
40 40  
41 -**Used Teamwire app version:** (% style="color:#a5a7af" %)Where to find this info [[for iOS>>doc:Public.Applications.iOS.Version.WebHome]], [[for Android>>doc:Public.Applications.Android.Version.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Version.WebHome]], [[for Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]].
55 +* Production or testing environment?
56 +* Your server setup: (% style="color:#9e9e9e" %)Single server / Cluster / Number of nodes / Offline installation (please annotate the offline installation image)
57 +* Version of your server OS:
58 +* Version of Teamwire Platform: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
59 +* Version of Teamwire Backend: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
60 +* Version of your database: (% style="color:#9e9e9e" %)if you are running an external database, let us know and annotate name and version
61 +## ##
42 42  
43 -**Device hardware:** (% style="color:#a5a7af" %)e.g. iPhone 14, Samsung S24, Laptop
63 +(% class="btn btn-twcollapsible" %)
64 +(((
65 +Show plain template
66 +)))
44 44  
45 -**Device operating system:** (% style="color:#a5a7af" %)e.g. iOS 18.2, Android 14, Windows 11
68 +(% class="twcontent" %)
69 +(((
70 +## ##
71 +Please describe the issue
46 46  
47 -**Describe the steps to reproduce the issue in detail:**
73 +- Can you reproduce the issue repeatedly?
74 +- Detailed steps to reproduce:
75 +- Expected behaviour:
76 +- Actual behaviour:
77 +- Screenshots or video:
48 48  
49 -**Result in behaviour:**
50 50  
51 -**Expected result in behaviour:**
80 +Your Teamwire app
52 52  
53 -**How often you can reproduce the behaviour:** (% style="color:#a5a7af" %)All times | Sometimes | Unable to reproduce
82 +- Affected device or app platform:
83 +- Version of Teamwire app:
84 +- Device OS:
85 +- Device hardware:
86 +- Your MDM/EMM software:
87 +- Your Teamwire environment:
54 54  
55 -**Screenshots**
56 -(% style="color:#a5a7af" %)Please attach screenshots showing the behaviour, if possible.
57 57  
58 -**Logfile**
59 -(% style="color:#a5a7af" %)Please attach logfiles to your message. How to pull logfiles [[for iOS>>doc:Public.Applications.iOS.Logfile.WebHome]], [[for Android>>doc:Public.Applications.Android.Logfile.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]].
90 +Additional information
60 60  
92 +- Please attach your app's logfiles:
93 +- Name of affected customer:
94 +- How many users are affected by this issue?
61 61  
62 -(% class="btn btn-twcollapsible" %)
63 -(((
64 -Show report template
65 -)))
66 66  
67 -(% class="twcontent" %)
68 -(((
69 -## ##
70 -- Name of affected costumer:
71 -- Number of affected users:
72 -- Affected environment:
73 -- Your MDM/EMM software:
74 -- Your Teamwire environment:
75 -- Affected devices or app platform:
76 -- Used Teamwire app version:
77 -- Device hardware:
78 -- Device operating system:
79 -- Describe the steps to reproduce the issue in detail:
80 -- Result in behaviour:
81 -- Expected result in behaviour:
82 -- How often you can reproduce the behaviour:
83 -- Screenshots
84 -- Logfile
97 +Your Teamwire server environment (only required if you are not using the Teamwire Cloud)
98 +
99 +- Production or testing environment?
100 +- Your server setup:
101 +- Version of your server OS:
102 +- Version of Teamwire Platform:
103 +- Version of Teamwire Backend:
104 +- Version of your database:
85 85  
86 86  )))
87 87