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Wiki source code of F. Do you need help?

Last modified by teamwire001 on 2025/04/17 09:32
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1 {{velocity}}
2 #set ($discard = $xwiki.jsx.use('XWiki.TeamwireSkin.WebHome'))
3 {{/velocity}}
4
5 (% class="lead" %)
6 We are here to assist you!
7
8 If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the follwing options.
9
10
11 {{html}}
12 <a href="https://support.teamwire.eu" style="text-decoration: none;" target="_blank">
13 <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Visit Support Portal</button>
14 </a>
15 &nbsp;&nbsp;&nbsp;
16 <a href="mailto:support@teamwire.eu" style="text-decoration: none;">
17 <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Send email</button>
18 </a>
19 {{/html}}
20
21
22 In case you're experiencing a problem or want to refer to an issue, please use the report shown below. This will ensure proficient support and a smooth processing.
23 Be sure to provide as much information as possible.
24
25
26 {{id name="report"/}}
27
28 == Report form ==
29
30 **Please describe the issue**
31
32 * Can you reproduce the issue repeatedly?
33 * Detailed steps to reproduce:
34 * Expected behaviour:
35 * Actual behaviour:
36 * Screenshots or video:
37
38 **Your Teamwire app**
39
40 * Affected device or app platform: (% style="color:#9e9e9e" %)iOS / Android / Desktop / Web Client / Dashboard / Server
41 * Version of Teamwire app: (% style="color:#9e9e9e" %)Where to find your app version [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)in the Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]]
42 * Device OS:
43 * Device hardware:
44 * Your MDM/EMM software:
45 * Your Teamwire environment: (% style="color:#9e9e9e" %)Teamwire Cloud (default) / On-premise / Private Cloud
46
47 **Additional information**
48
49 * Please attach your app's logfiles: (% style="color:#9e9e9e" %)How to get logs [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]]
50 * Name of affected customer: (% style="color:#9e9e9e" %)required if you are Teamwire partner
51 * How many users are affected by this issue? (% style="color:#9e9e9e" %)one / multiple / all
52
53 **Your Teamwire server environment** (% style="color:#9e9e9e" %)(only required if you are **not** using the Teamwire Cloud)
54
55 * Production or testing environment?
56 * Your server setup: (% style="color:#9e9e9e" %)Single server / Cluster / Number of nodes / Offline installation (please annotate the offline installation image)
57 * Version of your server OS:
58 * Version of Teamwire Platform: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
59 * Version of Teamwire Backend: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
60 * Version of your database: (% style="color:#9e9e9e" %)if you are running an external database, let us know and annotate name and version
61 ## ##
62
63 (% class="btn btn-twcollapsible" %)
64 (((
65 Show plain template
66 )))
67
68 (% class="twcontent" %)
69 (((
70 ## ##
71 Please describe the issue
72
73 - Can you reproduce the issue repeatedly?
74 - Detailed steps to reproduce:
75 - Expected behaviour:
76 - Actual behaviour:
77 - Screenshots or video:
78
79
80 Your Teamwire app
81
82 - Affected device or app platform:
83 - Version of Teamwire app:
84 - Device OS:
85 - Device hardware:
86 - Your MDM/EMM software:
87 - Your Teamwire environment:
88
89
90 Additional information
91
92 - Please attach your app's logfiles:
93 - Name of affected customer:
94 - How many users are affected by this issue?
95
96
97 Your Teamwire server environment (only required if you are not using the Teamwire Cloud)
98
99 - Production or testing environment?
100 - Your server setup:
101 - Version of your server OS:
102 - Version of Teamwire Platform:
103 - Version of Teamwire Backend:
104 - Version of your database:
105
106 )))
107
108 ## ##