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Changes for page F. Do you need help?

Last modified by teamwire001 on 2025/10/29 10:31
From version 1.1
edited by teamwire001
on 2025/01/21 09:49
Change comment: DOC-401
To version 4.2
edited by teamwire001
on 2025/10/29 10:31
Change comment: DOC-503

Summary

Details

Page properties
Parent
... ... @@ -1,1 +1,1 @@
1 -Main.WebHome
1 +Public.Getting-Started.WebHome
Content
... ... @@ -1,88 +5,99 @@
1 -{{velocity}}
2 -#set ($discard = $xwiki.jsx.use('XWiki.TeamwireSkin.WebHome'))
3 -{{/velocity}}
4 -
5 5  (% class="lead" %)
6 6  We are here to assist you!
7 7  
8 -If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the follwing options.
4 +If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the following options.
9 9  
10 10  
11 11  {{html}}
12 12  <a href="https://support.teamwire.eu" style="text-decoration: none;" target="_blank">
13 - <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Visit Support Portal</button>
9 + <button class="btn btn-light_blue" style="width:220px; height:60px;" type="button">Visit Support Portal</button>
14 14  </a>
15 -&nbsp;&nbsp;&nbsp;
11 +
12 +&ensp;&ensp;&ensp;
13 +
16 16  <a href="mailto:support@teamwire.eu" style="text-decoration: none;">
17 - <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Send email</button>
15 + <button class="btn btn-light_blue" style="width:220px; height:60px;" type="button">Send an email</button>
18 18  </a>
19 19  {{/html}}
20 20  
21 21  
22 -In case you're experiencing a problem or want to report an issue, please use the form shown below. This will ensure proficient support and a smooth processing.
20 +In case you're experiencing a problem or want to refer to an issue, please use the report shown below. This will ensure proficient support and a smooth processing.
23 23  Be sure to provide as much information as possible.
24 24  
25 25  
26 -== Report form ==
24 +{{id name="report"/}}
27 27  
26 += Report form =
28 28  
29 -**Name of affected costumer:** (% style="color:#a5a7af" %)Only required if you are Teamwire partner
28 +**Please describe the issue**
30 30  
31 -**Number of affected users:** (% style="color:#a5a7af" %)One user | Multiple users | All users
30 +* Can you reproduce the issue repeatedly?
31 +* Detailed steps to reproduce:
32 +* Expected behaviour:
33 +* Actual behaviour:
34 +* Screenshots or video:
32 32  
33 -**Affected environment:** (% style="color:#a5a7af" %)Productive environment | Testing environment
36 +**Your Teamwire app**
34 34  
35 -**Your MDM/EMM software:** (% style="color:#a5a7af" %)e.g. VMware Workspace ONE
38 +* Affected device or app platform: (% style="color:#9e9e9e" %)iOS / Android / Desktop / Web Client / Dashboard / Server
39 +* Version of Teamwire app: (% style="color:#9e9e9e" %)Where to find your app version [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)in the Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]]
40 +* Device OS:
41 +* Device hardware:
42 +* Your MDM/EMM software:
43 +* Your Teamwire environment: (% style="color:#9e9e9e" %)Teamwire Cloud (default) / On-premise / Private Cloud
36 36  
37 -**Your Teamwire environment:** (% style="color:#a5a7af" %)Teamwire Cloud | On-premise | Private Cloud
45 +**Additional information**
38 38  
39 -**Affected devices or app platform:** (% style="color:#a5a7af" %)iOS | Android | Desktop | Web Client | Dashboard | Server
47 +* Please attach your app's logfiles: (% style="color:#9e9e9e" %)How to get logs [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]]
48 +* Name of affected customer: (% style="color:#9e9e9e" %)required if you are Teamwire partner
49 +* How many users are affected by this issue? (% style="color:#9e9e9e" %)one / multiple / all
40 40  
41 -**Used Teamwire app version:** (% style="color:#a5a7af" %)Where to find this info [[for iOS>>doc:Public.Applications.iOS.Version.WebHome]], [[for Android>>doc:Public.Applications.Android.Version.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Version.WebHome]], [[for Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]].
51 +**Your Teamwire server environment** (% style="color:#9e9e9e" %)(only required if you are **not** using the Teamwire Cloud)
42 42  
43 -**Device hardware:** (% style="color:#a5a7af" %)e.g. iPhone 14, Samsung S24, Laptop
53 +* Production or testing environment?
54 +* Your server setup: (% style="color:#9e9e9e" %)Single server / Cluster / Number of nodes / Offline installation (please annotate the offline installation image)
55 +* Version of your server OS:
56 +* Version of Teamwire Platform: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
57 +* Version of Teamwire Backend: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
58 +* Version of your database: (% style="color:#9e9e9e" %)if you are running an external database, let us know and annotate name and version
44 44  
45 -**Device operating system:** (% style="color:#a5a7af" %)e.g. iOS 18.2, Android 14, Windows 11
60 +## ##
46 46  
47 -**Describe the steps to reproduce the issue in detail:**
62 +{{expandable summary="Show plain template"}}
63 +Please describe the issue
48 48  
49 -**Result in behaviour:**
65 +- Can you reproduce the issue repeatedly?
66 +- Detailed steps to reproduce:
67 +- Expected behaviour:
68 +- Actual behaviour:
69 +- Screenshots or video:
50 50  
51 -**Expected result in behaviour:**
52 52  
53 -**How often you can reproduce the behaviour:** (% style="color:#a5a7af" %)All times | Sometimes | Unable to reproduce
72 +Your Teamwire app
54 54  
55 -**Screenshots**
56 -(% style="color:#a5a7af" %)Please attach screenshots showing the behaviour, if possible.
74 +- Affected device or app platform:
75 +- Version of Teamwire app:
76 +- Device OS:
77 +- Device hardware:
78 +- Your MDM/EMM software:
79 +- Your Teamwire environment:
57 57  
58 -**Logfile**
59 -(% style="color:#a5a7af" %)Please attach logfiles to your message. How to pull logfiles [[for iOS>>doc:Public.Applications.iOS.Logfile.WebHome]], [[for Android>>doc:Public.Applications.Android.Logfile.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]].
60 60  
82 +Additional information
61 61  
62 -(% class="btn btn-twcollapsible" %)
63 -(((
64 -Show report template
65 -)))
84 +- Please attach your app's logfiles:
85 +- Name of affected customer:
86 +- How many users are affected by this issue?
66 66  
67 -(% class="twcontent" %)
68 -(((
69 -## ##
70 -- Name of affected costumer:
71 -- Number of affected users:
72 -- Affected environment:
73 -- Your MDM/EMM software:
74 -- Your Teamwire environment:
75 -- Affected devices or app platform:
76 -- Used Teamwire app version:
77 -- Device hardware:
78 -- Device operating system:
79 -- Describe the steps to reproduce the issue in detail:
80 -- Result in behaviour:
81 -- Expected result in behaviour:
82 -- How often you can reproduce the behaviour:
83 -- Screenshots
84 -- Logfile
85 -
86 -)))
87 87  
89 +Your Teamwire server environment (only required if you are not using the Teamwire Cloud)
90 +
91 +- Production or testing environment?
92 +- Your server setup:
93 +- Version of your server OS:
94 +- Version of Teamwire Platform:
95 +- Version of Teamwire Backend:
96 +- Version of your database:
97 +{{/expandable}}
98 +
88 88  ## ##