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Last modified by teamwire001 on 2025/04/17 09:32
From version 2.1
edited by teamwire001
on 2025/04/17 09:32
Change comment: DOC-441
To version 1.1
edited by teamwire001
on 2025/01/21 09:49
Change comment: DOC-401

Summary

Details

Page properties
Content
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19 19  {{/html}}
20 20  
21 21  
22 -In case you're experiencing a problem or want to refer to an issue, please use the report shown below. This will ensure proficient support and a smooth processing.
22 +In case you're experiencing a problem or want to report an issue, please use the form shown below. This will ensure proficient support and a smooth processing.
23 23  Be sure to provide as much information as possible.
24 24  
25 25  
26 -{{id name="report"/}}
27 -
28 28  == Report form ==
29 29  
30 -**Please describe the issue**
31 31  
32 -* Can you reproduce the issue repeatedly?
33 -* Detailed steps to reproduce:
34 -* Expected behaviour:
35 -* Actual behaviour:
36 -* Screenshots or video:
29 +**Name of affected costumer:** (% style="color:#a5a7af" %)Only required if you are Teamwire partner
37 37  
38 -**Your Teamwire app**
31 +**Number of affected users:** (% style="color:#a5a7af" %)One user | Multiple users | All users
39 39  
40 -* Affected device or app platform: (% style="color:#9e9e9e" %)iOS / Android / Desktop / Web Client / Dashboard / Server
41 -* Version of Teamwire app: (% style="color:#9e9e9e" %)Where to find your app version [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)in the Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]]
42 -* Device OS:
43 -* Device hardware:
44 -* Your MDM/EMM software:
45 -* Your Teamwire environment: (% style="color:#9e9e9e" %)Teamwire Cloud (default) / On-premise / Private Cloud
33 +**Affected environment:** (% style="color:#a5a7af" %)Productive environment | Testing environment
46 46  
47 -**Additional information**
35 +**Your MDM/EMM software:** (% style="color:#a5a7af" %)e.g. VMware Workspace ONE
48 48  
49 -* Please attach your app's logfiles: (% style="color:#9e9e9e" %)How to get logs [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]]
50 -* Name of affected customer: (% style="color:#9e9e9e" %)required if you are Teamwire partner
51 -* How many users are affected by this issue? (% style="color:#9e9e9e" %)one / multiple / all
37 +**Your Teamwire environment:** (% style="color:#a5a7af" %)Teamwire Cloud | On-premise | Private Cloud
52 52  
53 -**Your Teamwire server environment** (% style="color:#9e9e9e" %)(only required if you are **not** using the Teamwire Cloud)
39 +**Affected devices or app platform:** (% style="color:#a5a7af" %)iOS | Android | Desktop | Web Client | Dashboard | Server
54 54  
55 -* Production or testing environment?
56 -* Your server setup: (% style="color:#9e9e9e" %)Single server / Cluster / Number of nodes / Offline installation (please annotate the offline installation image)
57 -* Version of your server OS:
58 -* Version of Teamwire Platform: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
59 -* Version of Teamwire Backend: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
60 -* Version of your database: (% style="color:#9e9e9e" %)if you are running an external database, let us know and annotate name and version
61 -## ##
41 +**Used Teamwire app version:** (% style="color:#a5a7af" %)Where to find this info [[for iOS>>doc:Public.Applications.iOS.Version.WebHome]], [[for Android>>doc:Public.Applications.Android.Version.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Version.WebHome]], [[for Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]].
62 62  
63 -(% class="btn btn-twcollapsible" %)
64 -(((
65 -Show plain template
66 -)))
43 +**Device hardware:** (% style="color:#a5a7af" %)e.g. iPhone 14, Samsung S24, Laptop
67 67  
68 -(% class="twcontent" %)
69 -(((
70 -## ##
71 -Please describe the issue
45 +**Device operating system:** (% style="color:#a5a7af" %)e.g. iOS 18.2, Android 14, Windows 11
72 72  
73 -- Can you reproduce the issue repeatedly?
74 -- Detailed steps to reproduce:
75 -- Expected behaviour:
76 -- Actual behaviour:
77 -- Screenshots or video:
47 +**Describe the steps to reproduce the issue in detail:**
78 78  
49 +**Result in behaviour:**
79 79  
80 -Your Teamwire app
51 +**Expected result in behaviour:**
81 81  
82 -- Affected device or app platform:
83 -- Version of Teamwire app:
84 -- Device OS:
85 -- Device hardware:
86 -- Your MDM/EMM software:
87 -- Your Teamwire environment:
53 +**How often you can reproduce the behaviour:** (% style="color:#a5a7af" %)All times | Sometimes | Unable to reproduce
88 88  
55 +**Screenshots**
56 +(% style="color:#a5a7af" %)Please attach screenshots showing the behaviour, if possible.
89 89  
90 -Additional information
58 +**Logfile**
59 +(% style="color:#a5a7af" %)Please attach logfiles to your message. How to pull logfiles [[for iOS>>doc:Public.Applications.iOS.Logfile.WebHome]], [[for Android>>doc:Public.Applications.Android.Logfile.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]].
91 91  
92 -- Please attach your app's logfiles:
93 -- Name of affected customer:
94 -- How many users are affected by this issue?
95 95  
62 +(% class="btn btn-twcollapsible" %)
63 +(((
64 +Show report template
65 +)))
96 96  
97 -Your Teamwire server environment (only required if you are not using the Teamwire Cloud)
98 -
99 -- Production or testing environment?
100 -- Your server setup:
101 -- Version of your server OS:
102 -- Version of Teamwire Platform:
103 -- Version of Teamwire Backend:
104 -- Version of your database:
67 +(% class="twcontent" %)
68 +(((
69 +## ##
70 +- Name of affected costumer:
71 +- Number of affected users:
72 +- Affected environment:
73 +- Your MDM/EMM software:
74 +- Your Teamwire environment:
75 +- Affected devices or app platform:
76 +- Used Teamwire app version:
77 +- Device hardware:
78 +- Device operating system:
79 +- Describe the steps to reproduce the issue in detail:
80 +- Result in behaviour:
81 +- Expected result in behaviour:
82 +- How often you can reproduce the behaviour:
83 +- Screenshots
84 +- Logfile
105 105  
106 106  )))
107 107