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Changes for page F. Do you need help?

Last modified by teamwire001 on 2025/10/29 10:31
From version 4.2
edited by teamwire001
on 2025/10/29 10:31
Change comment: DOC-503
To version 1.2
edited by teamwire001
on 2025/01/21 10:45
Change comment: DOC-401

Summary

Details

Page properties
Parent
... ... @@ -1,1 +1,1 @@
1 -Public.Getting-Started.WebHome
1 +Main.WebHome
Content
... ... @@ -1,18 +1,20 @@
1 +{{velocity}}
2 +#set ($discard = $xwiki.jsx.use('XWiki.TeamwireSkin.WebHome'))
3 +{{/velocity}}
4 +
1 1  (% class="lead" %)
2 2  We are here to assist you!
3 3  
4 -If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the following options.
8 +If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the follwing options.
5 5  
6 6  
7 7  {{html}}
8 8  <a href="https://support.teamwire.eu" style="text-decoration: none;" target="_blank">
9 - <button class="btn btn-light_blue" style="width:220px; height:60px;" type="button">Visit Support Portal</button>
13 + <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Visit Support Portal</button>
10 10  </a>
11 -
12 -&ensp;&ensp;&ensp;
13 -
15 +&nbsp;&nbsp;&nbsp;
14 14  <a href="mailto:support@teamwire.eu" style="text-decoration: none;">
15 - <button class="btn btn-light_blue" style="width:220px; height:60px;" type="button">Send an email</button>
17 + <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Send email</button>
16 16  </a>
17 17  {{/html}}
18 18  
... ... @@ -23,77 +23,66 @@
23 23  
24 24  {{id name="report"/}}
25 25  
26 -= Report form =
28 +== Report form ==
27 27  
28 -**Please describe the issue**
29 29  
30 -* Can you reproduce the issue repeatedly?
31 -* Detailed steps to reproduce:
32 -* Expected behaviour:
33 -* Actual behaviour:
34 -* Screenshots or video:
31 +**Name of affected costumer:** (% style="color:#a5a7af" %)Only required if you are Teamwire partner
35 35  
36 -**Your Teamwire app**
33 +**Number of affected users:** (% style="color:#a5a7af" %)One user | Multiple users | All users
37 37  
38 -* Affected device or app platform: (% style="color:#9e9e9e" %)iOS / Android / Desktop / Web Client / Dashboard / Server
39 -* Version of Teamwire app: (% style="color:#9e9e9e" %)Where to find your app version [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)in the Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]]
40 -* Device OS:
41 -* Device hardware:
42 -* Your MDM/EMM software:
43 -* Your Teamwire environment: (% style="color:#9e9e9e" %)Teamwire Cloud (default) / On-premise / Private Cloud
35 +**Affected environment:** (% style="color:#a5a7af" %)Productive environment | Testing environment
44 44  
45 -**Additional information**
37 +**Your MDM/EMM software:** (% style="color:#a5a7af" %)e.g. VMware Workspace ONE
46 46  
47 -* Please attach your app's logfiles: (% style="color:#9e9e9e" %)How to get logs [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]]
48 -* Name of affected customer: (% style="color:#9e9e9e" %)required if you are Teamwire partner
49 -* How many users are affected by this issue? (% style="color:#9e9e9e" %)one / multiple / all
39 +**Your Teamwire environment:** (% style="color:#a5a7af" %)Teamwire Cloud | On-premise | Private Cloud
50 50  
51 -**Your Teamwire server environment** (% style="color:#9e9e9e" %)(only required if you are **not** using the Teamwire Cloud)
41 +**Affected devices or app platform:** (% style="color:#a5a7af" %)iOS | Android | Desktop | Web Client | Dashboard | Server
52 52  
53 -* Production or testing environment?
54 -* Your server setup: (% style="color:#9e9e9e" %)Single server / Cluster / Number of nodes / Offline installation (please annotate the offline installation image)
55 -* Version of your server OS:
56 -* Version of Teamwire Platform: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
57 -* Version of Teamwire Backend: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version
58 -* Version of your database: (% style="color:#9e9e9e" %)if you are running an external database, let us know and annotate name and version
43 +**Used Teamwire app version:** (% style="color:#a5a7af" %)Where to find this info [[for iOS>>doc:Public.Applications.iOS.Version.WebHome]], [[for Android>>doc:Public.Applications.Android.Version.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Version.WebHome]], [[for Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]].
59 59  
60 -## ##
45 +**Device hardware:** (% style="color:#a5a7af" %)e.g. iPhone 14, Samsung S24, Laptop
61 61  
62 -{{expandable summary="Show plain template"}}
63 -Please describe the issue
47 +**Device operating system:** (% style="color:#a5a7af" %)e.g. iOS 18.2, Android 14, Windows 11
64 64  
65 -- Can you reproduce the issue repeatedly?
66 -- Detailed steps to reproduce:
67 -- Expected behaviour:
68 -- Actual behaviour:
69 -- Screenshots or video:
49 +**Describe the steps to reproduce the issue in detail:**
70 70  
51 +**Result in behaviour:**
71 71  
72 -Your Teamwire app
53 +**Expected result in behaviour:**
73 73  
74 -- Affected device or app platform:
75 -- Version of Teamwire app:
76 -- Device OS:
77 -- Device hardware:
78 -- Your MDM/EMM software:
79 -- Your Teamwire environment:
55 +**How often you can reproduce the behaviour:** (% style="color:#a5a7af" %)All times | Sometimes | Unable to reproduce
80 80  
57 +**Screenshots**
58 +(% style="color:#a5a7af" %)Please attach screenshots showing the behaviour, if possible.
81 81  
82 -Additional information
60 +**Logfile**
61 +(% style="color:#a5a7af" %)Please attach logfiles to your message. How to pull logfiles [[for iOS>>doc:Public.Applications.iOS.Logfile.WebHome]], [[for Android>>doc:Public.Applications.Android.Logfile.WebHome]], [[for Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]].
83 83  
84 -- Please attach your app's logfiles:
85 -- Name of affected customer:
86 -- How many users are affected by this issue?
87 87  
64 +(% class="btn btn-twcollapsible" %)
65 +(((
66 +Show empty template
67 +)))
88 88  
89 -Your Teamwire server environment (only required if you are not using the Teamwire Cloud)
69 +(% class="twcontent" %)
70 +(((
71 +## ##
72 +- Name of affected costumer:
73 +- Number of affected users:
74 +- Affected environment:
75 +- Your MDM/EMM software:
76 +- Your Teamwire environment:
77 +- Affected devices or app platform:
78 +- Used Teamwire app version:
79 +- Device hardware:
80 +- Device operating system:
81 +- Describe the steps to reproduce the issue in detail:
82 +- Result in behaviour:
83 +- Expected result in behaviour:
84 +- How often you can reproduce the behaviour:
85 +- Screenshots
86 +- Logfile
87 +
88 +)))
90 90  
91 -- Production or testing environment?
92 -- Your server setup:
93 -- Version of your server OS:
94 -- Version of Teamwire Platform:
95 -- Version of Teamwire Backend:
96 -- Version of your database:
97 -{{/expandable}}
98 -
99 99  ## ##