Wiki source code of F. Do you need help?
Last modified by teamwire001 on 2025/04/17 09:32
Show last authors
| author | version | line-number | content |
|---|---|---|---|
| 1 | {{velocity}} | ||
| 2 | #set ($discard = $xwiki.jsx.use('XWiki.TeamwireSkin.WebHome')) | ||
| 3 | {{/velocity}} | ||
| 4 | |||
| 5 | (% class="lead" %) | ||
| 6 | We are here to assist you! | ||
| 7 | |||
| 8 | If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the follwing options. | ||
| 9 | |||
| 10 | |||
| 11 | {{html}} | ||
| 12 | <a href="https://support.teamwire.eu" style="text-decoration: none;" target="_blank"> | ||
| 13 | <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Visit Support Portal</button> | ||
| 14 | </a> | ||
| 15 | | ||
| 16 | <a href="mailto:support@teamwire.eu" style="text-decoration: none;"> | ||
| 17 | <button class="btn btn-default" type="button" style="width: 200px; height: 50px;">Send email</button> | ||
| 18 | </a> | ||
| 19 | {{/html}} | ||
| 20 | |||
| 21 | |||
| 22 | In case you're experiencing a problem or want to refer to an issue, please use the report shown below. This will ensure proficient support and a smooth processing. | ||
| 23 | Be sure to provide as much information as possible. | ||
| 24 | |||
| 25 | |||
| 26 | {{id name="report"/}} | ||
| 27 | |||
| 28 | == Report form == | ||
| 29 | |||
| 30 | **Please describe the issue** | ||
| 31 | |||
| 32 | * Can you reproduce the issue repeatedly? | ||
| 33 | * Detailed steps to reproduce: | ||
| 34 | * Expected behaviour: | ||
| 35 | * Actual behaviour: | ||
| 36 | * Screenshots or video: | ||
| 37 | |||
| 38 | **Your Teamwire app** | ||
| 39 | |||
| 40 | * Affected device or app platform: (% style="color:#9e9e9e" %)iOS / Android / Desktop / Web Client / Dashboard / Server | ||
| 41 | * Version of Teamwire app: (% style="color:#9e9e9e" %)Where to find your app version [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)in the Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]] | ||
| 42 | * Device OS: | ||
| 43 | * Device hardware: | ||
| 44 | * Your MDM/EMM software: | ||
| 45 | * Your Teamwire environment: (% style="color:#9e9e9e" %)Teamwire Cloud (default) / On-premise / Private Cloud | ||
| 46 | |||
| 47 | **Additional information** | ||
| 48 | |||
| 49 | * Please attach your app's logfiles: (% style="color:#9e9e9e" %)How to get logs [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]] | ||
| 50 | * Name of affected customer: (% style="color:#9e9e9e" %)required if you are Teamwire partner | ||
| 51 | * How many users are affected by this issue? (% style="color:#9e9e9e" %)one / multiple / all | ||
| 52 | |||
| 53 | **Your Teamwire server environment** (% style="color:#9e9e9e" %)(only required if you are **not** using the Teamwire Cloud) | ||
| 54 | |||
| 55 | * Production or testing environment? | ||
| 56 | * Your server setup: (% style="color:#9e9e9e" %)Single server / Cluster / Number of nodes / Offline installation (please annotate the offline installation image) | ||
| 57 | * Version of your server OS: | ||
| 58 | * Version of Teamwire Platform: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version | ||
| 59 | * Version of Teamwire Backend: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version | ||
| 60 | * Version of your database: (% style="color:#9e9e9e" %)if you are running an external database, let us know and annotate name and version | ||
| 61 | ## ## | ||
| 62 | |||
| 63 | (% class="btn btn-twcollapsible" %) | ||
| 64 | ((( | ||
| 65 | Show plain template | ||
| 66 | ))) | ||
| 67 | |||
| 68 | (% class="twcontent" %) | ||
| 69 | ((( | ||
| 70 | ## ## | ||
| 71 | Please describe the issue | ||
| 72 | |||
| 73 | - Can you reproduce the issue repeatedly? | ||
| 74 | - Detailed steps to reproduce: | ||
| 75 | - Expected behaviour: | ||
| 76 | - Actual behaviour: | ||
| 77 | - Screenshots or video: | ||
| 78 | |||
| 79 | |||
| 80 | Your Teamwire app | ||
| 81 | |||
| 82 | - Affected device or app platform: | ||
| 83 | - Version of Teamwire app: | ||
| 84 | - Device OS: | ||
| 85 | - Device hardware: | ||
| 86 | - Your MDM/EMM software: | ||
| 87 | - Your Teamwire environment: | ||
| 88 | |||
| 89 | |||
| 90 | Additional information | ||
| 91 | |||
| 92 | - Please attach your app's logfiles: | ||
| 93 | - Name of affected customer: | ||
| 94 | - How many users are affected by this issue? | ||
| 95 | |||
| 96 | |||
| 97 | Your Teamwire server environment (only required if you are not using the Teamwire Cloud) | ||
| 98 | |||
| 99 | - Production or testing environment? | ||
| 100 | - Your server setup: | ||
| 101 | - Version of your server OS: | ||
| 102 | - Version of Teamwire Platform: | ||
| 103 | - Version of Teamwire Backend: | ||
| 104 | - Version of your database: | ||
| 105 | |||
| 106 | ))) | ||
| 107 | |||
| 108 | ## ## |