Wiki source code of F. Do you need help?
Last modified by teamwire001 on 2025/10/29 10:31
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1.1 | 1 | (% class="lead" %) |
| 2 | We are here to assist you! | ||
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4.1 | 4 | If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the following options. |
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1.1 | 5 | |
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| 7 | {{html}} | ||
| 8 | <a href="https://support.teamwire.eu" style="text-decoration: none;" target="_blank"> | ||
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4.1 | 9 | <button class="btn btn-light_blue" style="width:220px; height:60px;" type="button">Visit Support Portal</button> |
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1.1 | 10 | </a> |
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4.1 | 11 | |
| 12 |     | ||
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1.1 | 14 | <a href="mailto:support@teamwire.eu" style="text-decoration: none;"> |
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4.1 | 15 | <button class="btn btn-light_blue" style="width:220px; height:60px;" type="button">Send an email</button> |
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1.1 | 16 | </a> |
| 17 | {{/html}} | ||
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1.2 | 20 | In case you're experiencing a problem or want to refer to an issue, please use the report shown below. This will ensure proficient support and a smooth processing. |
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1.1 | 21 | Be sure to provide as much information as possible. |
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1.2 | 24 | {{id name="report"/}} |
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4.2 | 26 | = Report form = |
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1.1 | 27 | |
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2.1 | 28 | **Please describe the issue** |
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1.1 | 29 | |
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2.1 | 30 | * Can you reproduce the issue repeatedly? |
| 31 | * Detailed steps to reproduce: | ||
| 32 | * Expected behaviour: | ||
| 33 | * Actual behaviour: | ||
| 34 | * Screenshots or video: | ||
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1.1 | 35 | |
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2.1 | 36 | **Your Teamwire app** |
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1.1 | 37 | |
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2.1 | 38 | * Affected device or app platform: (% style="color:#9e9e9e" %)iOS / Android / Desktop / Web Client / Dashboard / Server |
| 39 | * Version of Teamwire app: (% style="color:#9e9e9e" %)Where to find your app version [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Version.WebHome]](%%), [[(% style="color:#9e9e9e" %)in the Dashboard>>doc:Customer.Administration.Dashboard-User-Manual.Version.WebHome]] | ||
| 40 | * Device OS: | ||
| 41 | * Device hardware: | ||
| 42 | * Your MDM/EMM software: | ||
| 43 | * Your Teamwire environment: (% style="color:#9e9e9e" %)Teamwire Cloud (default) / On-premise / Private Cloud | ||
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1.1 | 44 | |
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2.1 | 45 | **Additional information** |
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1.1 | 46 | |
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2.1 | 47 | * Please attach your app's logfiles: (% style="color:#9e9e9e" %)How to get logs [[(% style="color: rgb(158, 158, 158); color: rgb(158, 158, 158)" %)on iOS>>doc:Public.Applications.iOS.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on Android>>doc:Public.Applications.Android.Logfile.WebHome]](%%) / [[(% style="color:#9e9e9e" %)on your Desktop>>doc:Public.Applications.Desktop.Logfile.WebHome]] |
| 48 | * Name of affected customer: (% style="color:#9e9e9e" %)required if you are Teamwire partner | ||
| 49 | * How many users are affected by this issue? (% style="color:#9e9e9e" %)one / multiple / all | ||
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1.1 | 50 | |
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2.1 | 51 | **Your Teamwire server environment** (% style="color:#9e9e9e" %)(only required if you are **not** using the Teamwire Cloud) |
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1.1 | 52 | |
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2.1 | 53 | * Production or testing environment? |
| 54 | * Your server setup: (% style="color:#9e9e9e" %)Single server / Cluster / Number of nodes / Offline installation (please annotate the offline installation image) | ||
| 55 | * Version of your server OS: | ||
| 56 | * Version of Teamwire Platform: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version | ||
| 57 | * Version of Teamwire Backend: (% style="color:#9e9e9e" %)if you try to perform an update, please annotate the current version and the upgrade version | ||
| 58 | * Version of your database: (% style="color:#9e9e9e" %)if you are running an external database, let us know and annotate name and version | ||
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3.1 | 59 | |
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2.1 | 60 | ## ## |
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1.1 | 61 | |
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3.1 | 62 | {{expandable summary="Show plain template"}} |
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2.1 | 63 | Please describe the issue |
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1.1 | 64 | |
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2.1 | 65 | - Can you reproduce the issue repeatedly? |
| 66 | - Detailed steps to reproduce: | ||
| 67 | - Expected behaviour: | ||
| 68 | - Actual behaviour: | ||
| 69 | - Screenshots or video: | ||
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1.1 | 70 | |
| 71 | |||
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2.1 | 72 | Your Teamwire app |
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1.1 | 73 | |
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2.1 | 74 | - Affected device or app platform: |
| 75 | - Version of Teamwire app: | ||
| 76 | - Device OS: | ||
| 77 | - Device hardware: | ||
| 78 | - Your MDM/EMM software: | ||
| 79 | - Your Teamwire environment: | ||
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1.1 | 80 | |
| 81 | |||
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2.1 | 82 | Additional information |
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1.1 | 83 | |
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2.1 | 84 | - Please attach your app's logfiles: |
| 85 | - Name of affected customer: | ||
| 86 | - How many users are affected by this issue? | ||
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1.1 | 87 | |
| 88 | |||
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2.1 | 89 | Your Teamwire server environment (only required if you are not using the Teamwire Cloud) |
| 90 | |||
| 91 | - Production or testing environment? | ||
| 92 | - Your server setup: | ||
| 93 | - Version of your server OS: | ||
| 94 | - Version of Teamwire Platform: | ||
| 95 | - Version of Teamwire Backend: | ||
| 96 | - Version of your database: | ||
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3.1 | 97 | {{/expandable}} |
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1.1 | 98 | |
| 99 | ## ## |