Changes for page 4. Logfile

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• Page properties (1 modified, 0 added, 0 removed)

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Page properties

Content

...	...	@@ -1,83 +1,39 @@
1		-(% class="row" %)
2		-(((
3		-(% class="col-xs-12 col-sm-7" %)
4		-(((
5		-= Regular in-app logfile =
	1	+= Regular logfile =
6	6
7	7
8	8	Usually you can send logfiles straight from your Teamwire app.
9	9
10		-If you happen to run into notably troubles while using Teamwire, please remember the time and date of the event and create a logfile via
	6	+If you happen to run into notably troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below.
11	11
12		-**> Profile**
	8	+* Go to **Profile** and open the **About us** section in the lower part of the menu
	9	+* Quickly tap the Teamwire logo 8 times to enable the Developer Settings
	10	+* Go back to Profile
	11	+* Open the **Developer Settings** and activate the **Logs enabled** option
	12	+* Reproduce the app's behaviour
	13	+* Afterward, go back to Profile > Developer Settings
	14	+* Use **Send logs via email** to forward the information to us
	15	+## ##
13	13
14		-**> About us**
	17	+[[image:en_log-profile1.png||width="250"]] [[image:en_log-profile2.png||width="250"]] [[image:en_log-profile3.png||width="250"]] [[image:en_log-profile4.png||width="250"]] [[image:en_log-profile5.png||width="250"]]
15	15
16		-**> Tap the Teamwire logo 8 times** to enable the Developer Settings
17		-
18		-Go back to Profile and select
19		-
20		-**> Developer Settings**
21		-
22		-**>** Check **Logs enabled**
23		-
24		-Reproduce the behaviour and go back to the Developer Settings
25		-
26		-**> Send logs via email**
27		-
28		-You will see the share screen to select and be able to send all log data in plain text.
29		-)))
30		-
31		-(% class="col-xs-12 col-sm-5" style="text-align:center" %)
32		-(((
33		-[[image:android-logfile-regular.gif||alt="ios-logfile-regular.gif"]]
34		-)))
35		-)))
36		-
37	37	## ##
38	38
39		-## ##
	21	+= Pre-registration logfile =
40	40
41		-(% class="row" %)
42		-(((
43		-(% class="col-xs-12 col-sm-7" %)
44		-(((
45		-= Pre-Registration in-app logfile =
46	46
47		-
48	48	If you happen to run into troubles during the registration or login process and cannot use the method mentioned above, you are able to create logfiles right from the first screen of the Teamwire app.
49	49
50		-Before selecting wheter to **Register** or **Sign in**
	26	+Please remember the time and date of the event and create a logfile as described below.
51	51
52		-**> Tap the Teamwire logo 8 times** to be forwarded to a new screen
53		-
54		-**> Open the menu** ( {{velocity}}$services.icon.render('more-vertical'){{/velocity}} )
55		-
56		-**>** Check **Logs enabled**
57		-
58		-Reproduce the behaviour and go back to the menu ( {{velocity}}$services.icon.render('more-vertical'){{/velocity}} )
59		-
60		-**> Send logs via email**
61		-
62		-You will see the share screen to select and be able to send all log data in plain text.
63		-)))
64		-
65		-(% class="col-xs-12 col-sm-5" style="text-align:center" %)
66		-(((
67		-[[image:android-logfile-preregister.gif||alt="ios-logfile-preregister.gif"]]
68		-)))
69		-)))
70		-
	28	+* Start the Teamwire app
	29	+* Quickly tap **Start using Teamwire** 8 times to open the **Developer Settings**
	30	+* Activate the **Logs enabled** option and go back
	31	+* Reproduce the app's behaviour
	32	+* (If required) Restart the Teamwire app
	33	+* Again, quickly tap **Start using Teamwire** 8 times
	34	+* Use **Send logs via email** to forward the information to us
71	71	## ##
72	72
73		-## ##
	37	+[[image:en_log-prereg.png||width="250"]] [[image:en_log-profile5.png||width="250"]]
74	74
75		-(% class="row" %)
76		-(((
77		-(% class="col-xs-12 col-sm-7" %)
78		-(((
79		-
80		-)))
81		-)))
82		-
83	83	## ##