Wiki source code of 6. Logfile
Last modified by teamwire001 on 2026/02/02 12:55
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| author | version | line-number | content |
|---|---|---|---|
| 1 | Of course we hope you will not run into any issues using Teamwire. | ||
| 2 | |||
| 3 | Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. | ||
| 4 | |||
| 5 | |||
| 6 | {{id name="desktop-4-helpcenter"/}} | ||
| 7 | |||
| 8 | = Teamwire Help Center = | ||
| 9 | |||
| 10 | {{tabs idsToLabels="helpcenter1=Desktop 4, helpcenter2=Until Desktop 3.4.3"/}} | ||
| 11 | |||
| 12 | (% id="helpcenter1" %) | ||
| 13 | ((( | ||
| 14 | In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles. | ||
| 15 | |||
| 16 | Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs. | ||
| 17 | |||
| 18 | ## ## | ||
| 19 | [[image:desktop4-helpcenter.png||width="75%"]] | ||
| 20 | ## ## | ||
| 21 | ))) | ||
| 22 | |||
| 23 | (% id="helpcenter2" %) | ||
| 24 | ((( | ||
| 25 | The Help Center is not included in the Desktop version 3. | ||
| 26 | ))) | ||
| 27 | |||
| 28 | (% style="border-color:var(--kind_blue_medium)" %) | ||
| 29 | ---- | ||
| 30 | |||
| 31 | |||
| 32 | {{id name="desktop-4-explorer"/}} | ||
| 33 | |||
| 34 | = File explorer = | ||
| 35 | |||
| 36 | {{tabs idsToLabels="fileexplorer1=Desktop 4, fileexplorer2=Until Desktop 3.4.3"/}} | ||
| 37 | |||
| 38 | (% id="fileexplorer1" %) | ||
| 39 | ((( | ||
| 40 | The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below. | ||
| 41 | |||
| 42 | |||
| 43 | (% class="lead" id="4-windows" %) | ||
| 44 | Windows | ||
| 45 | |||
| 46 | On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\## | ||
| 47 | resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\## | ||
| 48 | |||
| 49 | |||
| 50 | (% class="lead" id="4-macos" %) | ||
| 51 | macOS | ||
| 52 | |||
| 53 | On macOS the logfile is stored at ##~~/Library/Application Support/teamwire/logs/## | ||
| 54 | |||
| 55 | |||
| 56 | (% class="lead" id="4-linux" %) | ||
| 57 | Linux | ||
| 58 | |||
| 59 | On Linux the logfile is stored at ##~~/.config/teamwire/logs/## | ||
| 60 | ))) | ||
| 61 | |||
| 62 | (% id="fileexplorer2" %) | ||
| 63 | ((( | ||
| 64 | Teamwire creates the following reports: | ||
| 65 | |||
| 66 | * **registration_failure.txt** | ||
| 67 | This file tracks incidents during the registration routine | ||
| 68 | |||
| 69 | * **exceptions.log** | ||
| 70 | This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions | ||
| 71 | |||
| 72 | * **log.txt** | ||
| 73 | This file tracks all high-level incidents caused by the app itself | ||
| 74 | ## ## | ||
| 75 | |||
| 76 | Depending on your operating system, the files are stored in different directories as listed below | ||
| 77 | |||
| 78 | |||
| 79 | (% class="lead" id="windows" %) | ||
| 80 | Windows | ||
| 81 | |||
| 82 | |=(% style="width:20%" %)Local user directory (default)|##%LOCALAPPDATA%\Teamwire\User Data\Default\Logs## | ||
| 83 | resp. ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs## | ||
| 84 | |=[[Roaming user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|##%APPDATA%\Teamwire\User Data\Default\Logs## | ||
| 85 | resp. ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs## | ||
| 86 | |=[[Custom user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|##<path>\Teamwire\User Data\Default\Logs## | ||
| 87 | e.g. ##H:\Installations\Teamwire\User Data\Default\Logs## | ||
| 88 | |||
| 89 | (% class="lead" id="macos" %) | ||
| 90 | macOS | ||
| 91 | |||
| 92 | On macOS the logfiles are always stored to ##~~/Library/Application Support/Teamwire/Default/Logs## | ||
| 93 | |||
| 94 | |||
| 95 | (% class="lead" id="linux" %) | ||
| 96 | Linux | ||
| 97 | |||
| 98 | On Linux the logfiles are always stored to ##~~/.config/Teamwire/Default/Logs## | ||
| 99 | ))) | ||
| 100 | |||
| 101 | (% style="border-color:var(--kind_blue_medium)" %) | ||
| 102 | ---- | ||
| 103 | |||
| 104 | |||
| 105 | {{id name="desktop-4-error"/}} | ||
| 106 | |||
| 107 | = In the error screen = | ||
| 108 | |||
| 109 | {{tabs idsToLabels="errorscreen1=Desktop 4, errorscreen2=Until Desktop 3.4.3"/}} | ||
| 110 | |||
| 111 | (% id="errorscreen1" %) | ||
| 112 | ((( | ||
| 113 | When running into a problem, Teamwire will show an error message and block your app interface. | ||
| 114 | |||
| 115 | This screen provides an option to **Download the logfiles and send them to your administrator**. | ||
| 116 | |||
| 117 | Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all | ||
| 118 | |||
| 119 | * incidents during the registration routine. | ||
| 120 | * high level incidents caused by the app itself. | ||
| 121 | * low level incidents not caused by the app's code, e.g. file or directory permissions. | ||
| 122 | |||
| 123 | ## ## | ||
| 124 | [[image:desktop4-errorscreen.png||width="75%"]] | ||
| 125 | ## ## | ||
| 126 | ))) | ||
| 127 | |||
| 128 | (% id="errorscreen2" %) | ||
| 129 | ((( | ||
| 130 | The error message screen is not included in the Desktop version 3. | ||
| 131 | ))) | ||
| 132 | |||
| 133 | (% style="border-color:var(--kind_blue_medium)" %) | ||
| 134 | ---- | ||
| 135 | |||
| 136 | ## ## |